SoftMoc Shoes Reviews 

I ordered a pair of shoes for my daughter in Nov 9. Their delivery options were free in store pickup with no estimated date, free ship to house with a date of Nov 14, or pay for softfleet 2 day delivery of Nov 11. I paid the (cheap) delivery fee and got the email with delivery date of Nov 11. On the night of the 11th I got an email that said sorry but your delivery is delayed. It hadn’t even shipped. On the 13th it was shipped but still 1 province away, with the delivery date still saying Nov 11. I did a live chat asking for a refund of the shipping fees, since I could have done free shipping with the same time frame. After waiting 6 minutes for them to look at my account, they said they wouldn’t refund because it’s a normal processing time. I reiterated they literally call it “2 day shipping”. I ordered nov 9 and it shipped Nov 12, that’s not 2 days. Was just delivered today on Nov 14, same time frame as the free shipping. If I do order from them again, I will never pay for the faster shipping. I’ve had it delivered faster with the free shipping, or even with in store pickup. Save your money.

My experience at SoftMoc in Scarborough Town Centre was incredibly disappointing. The customer service was poor, and the store was disorganized from top to bottom. There was no one available to help on the floor, and I ended up waiting in line for 30 minutes just to get assistance with trying on a single shoe. When I finally did, they could only locate one shoe and spent the next several minutes running around the store looking for the other foot, only to never find it.

To make matters worse, the store’s management seemed to lack basic leadership skills. I witnessed a manager shouting at employees from the front of the store instead of offering guidance or trying to help with the issues customers were experiencing. The whole environment felt chaotic and unprofessional.

Overall, I wouldn’t recommend shopping here if you’re looking for any kind of service or efficiency. This was one of the most poorly managed and disorganized stores I’ve visited, and I won’t be coming back.

On the website it shows only the regular version of the shoes, but once I placed an order, it shows the wide version of the shoes instead on the receipt. I double checked that there was no wide version indicated or available on their website. Good thing I caught this error before it was shipped.

Returned Clark's 9w casual shoes ordered online, after consulting with customer service about the procedure. Great service at Softmoc Carlingwood when I bought size 8 1\2 wide and returned the size 9w.
I had concerns because of negative reviews about Softmoc returns.
Over the years I have always had good experience at Softmoc at Carlingwood and Bayshore, but unfortunately, I have had very stressful, negative experiences at Billing's Bridge location. Kudos to Carlingwood

Absolute garbage when it comes to shipping. SoftMoc gives the option to ship to a registered UPS access point for pick up. What they DON’T tel you is that when you get notified by UPS your parcel is ready for pick up you have to provide a six digit release code given by SoftMoc to release the parcel. Regardless that it’s linked to your account that it was shipped to an access point where they verify your identification to give you your parcel. Useless customer service is garbage it took over an HOUR to obtain release codes because these clowns shipped foot insoles in 10 different boxes from the exact same location!!! Not different stores. The SAME location in giant boxes.

What a colossal waste of material, not environmentally friendly and just plain stupid shipping fabric insoles individually into separate HUGE boxes rather than all of them into one box or bag coming from the exact same Pickering warehouse.

Complete idiocy. Never order to an access point send orders directly to a store let them figure it out. Clowns.

24 hour express delivery!!!!
This retailer is so slow, don’t understand how they are in business. It’s been a week and the package has not shipped. And they call it express shipping!

Had a bad experience in one of SoftMoc Inc. #46, 2266 Bloor St, West to be precise, customer service is very bad, lot of discrimination and hate going on. I sized a shoe and ended up buying one. The lady brought the shoes from the back took out one shoe and replaced it with the one I sized from the shelf. She had the audacity to ask where I had put the shoe😮. She literally swapped it with the new shoe

The store and it's marketing is deceitful.

One would assume the sticker shows the original price and the sale tag attached would be discounted from the sticker price. That is not the case, the sticker price already includes the percentage off, leading you to believe you're going to get a better deal than the sticker price.

It's a shady practice. Plenty of other spots to go to.

Disappointed in poor quality. Bought a pair of Soft Mocs that felt like they were custom made for me! The soles started to detach, and one fell off while I was at work. Had to tape it together to get through my day, most inconvenient! Although there was virtually no wear on top, and I had the receipt, the store wouldn't repair or replace them because I had purchased them seven months earlier.

I purchased a pair of Uggs boots online. First they sent the wrong size. Then they sent the correct size but the shipping box was damaged and so was the shoes box itself. The size was not as described. Upon asking for a return, they informed me my return would not be accepted because of the damaged boxes. I should have reported earlier. The delay of a couple of days after delivery is where their problem is as if we all have time to immediately login to customer service to complain.

DO NOT purchase from this company! Their courier delivered to the wrong address…I provide proof … pictures and all and STILL they refused a refund or re ship of the item… so essentially they stole my money lol they did offer a disgusting 10 % off my next purchase … take your discount and shove it

They juste don't care and they just want your money. Good experience in store but not so much with the company. Looks like the store close early every day ( got pics to confirm) but it was my last day to return a Christmas gift that didn't fit but they have my size in store so I wanted to order online, but they were close when I arrived at 5h45, cause I finish at 5h30 so I went the day after explaining the situation, the lady was super nice but when she ask for the code at softmoc canada they refused even explaining the situation. I even called and they completely refused. So I'm gonna make a complaint at the customer protection about the situation cause i was before the closing time that is shown on the internet about that store and I will NEVER by anything from them again.

Its a bad store, they are on there phones in front of us

Unfortunately my package from Softmoc was delivered but stolen.
Checking the tracking number over the week showed the same status as “in Transit”. It never said delivered until I inquired about the package which I was then informed had been dropped of at the door and obviously stolen.
I wrote to customer service several times and was merely fed some saccharine human relations management word salad.
After stating that I would be putting this in public review, they offered me a whopping 15% discount if I should ever decide to crawl on back.
Take this review as a warning.

Beware of SoftMoc selling on Amazon for products greatly inflated than on their website. I unknowingly ordered a pair of boots which cost over $140 off of Amazon. Only to find out the seller was SoftMoc. When I went on their website, I found the same boots in my size as well, selling for $85! When I messaged the "seller" on Amazon their reply was Amazon doesnt price match!! I replied, I want to be refunded the difference NOT by Amazon but by my seller, SOFTMOC. What a sleazy, price-grabbing company. BEWARE!

The cashier was super helpful and patient with me.

Wanted to leave a review as soon as I left but couldn’t

I bought UGG classic boots. After few minutes of walking on it, it hurts my calves and front of my legs, the material is hard. I have 3 pairs of UGG boots but never uncomfortable like these. Upon checking, it is not made in Australia, it was made in Vietnam. I had a chat with one of their agent, they declined the return and says it was already worn for few minutes. So, that means customers have to wear their shoes even if hurts. I am not buying from this store again. Their shoes are not legit and have poor quality.

0 stars…after purchasing from this company for over 20 years, I won’t give them another dime!! Have been waiting for a refund for over 3 weeks - this after driving 1.5 hours to their closest retail outlet to avoid waiting. After wandering around the store for over a half hour while the incompetent staff, that could barely communicate with me in English, tried to start the process I was told their was a problem with the card used during online purchase and he would need the card to process. Went out and got the same card and when I returned he said they could not process in store (absolutely unacceptable in 2023!!!) and issued a “temporary gift card”. I was then told to call in the next day as their support was closed on Sundays. Called in and was told refund would be processed in 1-10 business days!! After 13 business days passed ( there were two Statutory holidays during this time frame). I called back and was put on hold only to be told that the delay was due to the holiday ( note I had added extra days to accommodate those days before calling) and was told my refund was queued to be processed the following Monday. Waited all last week and still no refund. Called today and they said it had been refunded. I assured the agent I had already confirmed with TD bank that no refund had been processed through my account. Still waiting for an email as they “have to look into it”. Customer service used to be top notch, but has severely gone down hill the last few years. I have NEVER had such an issue getting a refund in my life. No reason my card should not have been refunded through the in-store debit machine while I was there.

Mayfair mall store (Victoria) had only one staff member the day we did back to school shopping, and only had 1 of the 3 shoes we wanted in stock. They ordered the other 2 pairs to be delivered to us "in a couple days" which was actually closer to a week. Once we received the Blundstones (separately) one pair had a flaw so they needed to be returned. Tried to return to Mayfair but it wasn't open - staff late to work? Replacement pair exchanged to me through online, mailed the next week, and they were in obviously worn & badly scuffed condition!! So, no one is checking these $300 shoes and sending out ones that were damaged already?! Awesome.