Solid Surface Kitchens Direct (SSKD) Reviews 

994
•
TrustScore 4.5 uit 5

4,6

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Lees wat reviewers zeggen

Beoordeeld met 5 van de 5 sterren

Excellent service, delivered on time, no problems with the items purchased, well wrapped and protected. Couldn’t ask for any better.

Beoordeeld met 5 van de 5 sterren

Just received my worktop, bang on time, the driver Ivan was a very friendly and helpful, he could not have been better, excellent all round. A very good service and price. I would highly recommend S... Toon meer

Beoordeeld met 5 van de 5 sterren

Great selection of work surfaces very helpful advice and customer service exemplary ..delivery driver was very polite and exceptionally helpful too .product is amazing we are over the moon ..have not... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

Amazing 5***** I wish every company in the country operated like this, fantastic service from start to finish. We’re often quick to leave a bad review when something goes wrong, but rarely tak... Toon meer

Bedrijf heeft geantwoord

Bedrijfsgegevens

  1. Kookwinkel
  2. ook in
  3. Aanrechtwinkel
  4. Bouwmaterialen leverancier
  5. Doe-het-zelfzaak
  6. Keukenvernieuwer
  7. Keukenwinkel

Geschreven door het bedrijf

Solid surface kitchens direct (SSKD) specialise in supplying worktops and kitchens direct to your door at some of the best prices online. We constantly search the market for the best prices and new products to add to our store. We keep our costs as low as possible in order to offer you the best deals at the lowest prices available on the Internet today. You can browse and purchase a whole range of kitchen worktops, kitchen accessories, from replacement doors, laminate kitchen worktops in many designs, colours and styles or maybe choose the amazing look and feel of Solid Surfaces with their non porous surfaces, germs can't penetrate. These work surfaces can enhance and bring beauty to any kitchen. All products we feature are from market leaders, backed by full manufacturer warranty.


Contactgegevens

4,6

Uitstekend

TrustScore 4.5 uit 5

994 reviews

5 sterren
4 sterren
3 sterren
2 sterren
1 ster

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4,6

Alle reviews

(994)

59 reviews in de afgelopen 12 maanden

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Beoordeeld met 5 van de 5 sterren

SSKD delivered!!!!

We were looking for a solid worktop and as they were quite expensive we did lots of research on line at various different companies and decided to go for SSKD. I’m so glad we did!! From the moment we bought the worktop to the moment it was delivered there were so many emails packed with information about the worktop and delivery. The delivery arrived bang on time and we are looking forward to having it fitted this week.

Couldn’t recommend SSKD enough. 👍🏽

26 februari 2025
Logo Solid Surface Kitchens Direct (SSKD)

Antwoord van Solid Surface Kitchens Direct (SSKD)

We are very grateful for the review. Thank you

Beoordeeld met 5 van de 5 sterren

What a great company perfect five stars

When ordering from a company you have never dealt with and the fact you will worry about transport damage etc etc as I am sure we all do, it couldn’t have been any easier from ordering on a Saturday afternoon to delivery on Tuesday it was perfect, they kept me fully informed all the way via email and the delivery guys were so good and carefully placed the worktop exactly where I wanted it and in fact waited until I inspected the goods thank you. I would definitely use again and your great reviews ( I did check before ordering) are well deserved.
Regards Mark (Wales)

26 februari 2025
Logo Solid Surface Kitchens Direct (SSKD)

Antwoord van Solid Surface Kitchens Direct (SSKD)

Thanks for your kind remarks, this really helps us.

Beoordeeld met 5 van de 5 sterren

What a journey

What a journey. I was eagerly awaiting my worktops when the delivery people rang to say the van had lost its clutch, the van was only 0.5 miles away !! The companies involved then went out of their way to get a replacement van from 80 miles away (1.5 hours) to pick up the worktops and deliver them from around the corner. Unbelievable, well done to all involved. Respect to the companies that go out of their way to put the customer first. Last but not least, the worktops and splashback are beautiful. I would highly recommend 👌

21 februari 2025
Logo Solid Surface Kitchens Direct (SSKD)

Antwoord van Solid Surface Kitchens Direct (SSKD)

Thank you so much.

Beoordeeld met 2 van de 5 sterren

Very good value for money but poor customer service.

Very good value for money, good variety of splashbacks and quality products. However, I was disappointed that I requested a number of splashback samples and did not receive many of them. I re-ordered the same branded sample plus further colours and again didn't receive them. So I emailed the company who said that according to their delivery page, this specific brand does not deliver to my area. I highlighted to them that this detail was not on their delivery page and I should have been informed that I would not receive the samples I requested. I was told quite patronisingly that the automated email sent to me following my order, details that some samples will not be sent due to delivery areas as per delivery page (again, no info on this page). This was extremely unhelpful and not what I expected following the huge number of positive reviews.
I would like to make it clear that the delivery page DOES NOT say that Mazan is not available in my area and I made this clear to the company. Also, this would mean the automated email saying to check the delivery page would not help in this situation.

20 februari 2025
Review zonder uitnodiging
Logo Solid Surface Kitchens Direct (SSKD)

Antwoord van Solid Surface Kitchens Direct (SSKD)

We are somewhat surprised to see this review. We don't send samples if we can't deliver the items to their area. We ask that all customers look at the delivery page prior to placing the order and state this on the sample emails very clearly! Unfortunately not all of our distributors deliver to all areas and that’s why we show where we deliver to on our delivery information page and also point this out on our all our samples emails sent to our potential customers.

To be honest, we find it incredible how someone can leave a two star review. When we haven’t even received an order and we sent an email saying we might not go to the area and to check !

Apologies that they misunderstood.
We do try our hardest to explain ! 🤷🏻‍♂️

SSKD Team

Beoordeeld met 4 van de 5 sterren

Good price, pricey delivery.

A very good price for a good, branded worktop. One star off because the delivery cost £50, but with only 1 delivery person (who was lovely, polite and helpful). This meant that as as an older, single woman, my daughter had to take the morning off work to help unload. It was very heavy and she only just managed. For £50 I would have expected a 2 man delivery, as kitchen worktops are heavy, and that's what is being sold!

23 januari 2025
Logo Solid Surface Kitchens Direct (SSKD)

Antwoord van Solid Surface Kitchens Direct (SSKD)

Thank you to our customer for their review.

We do make it very clear right from the outset and through several emails regarding delivery. The distributor, in this case, offers only a one-man delivery. If this had been a problem we ask all our customers to contact us so that we can try and find a solution. This information is also available on our website under the delivery information page.

We don't like to see customers complain, and we apologise that the customer was not happy with the delivery. However, we do ask that all our emails are read.

Beoordeeld met 5 van de 5 sterren

Great service great quality worktops at…

Great service great quality worktops at a good price. Delivery was extremely quick and the delivery driver was a really nice helpful guy and nothing was too much trouble.

31 januari 2025
Logo Solid Surface Kitchens Direct (SSKD)

Antwoord van Solid Surface Kitchens Direct (SSKD)

Thank you for your kind review

Beoordeeld met 5 van de 5 sterren

Great service lovely worktops

Great service lovely worktops. Delivery was on time and very nice guys helpful and polite.
I would recommend.

21 januari 2025
Review zonder uitnodiging
Logo Solid Surface Kitchens Direct (SSKD)

Antwoord van Solid Surface Kitchens Direct (SSKD)

We are pleased you were happy with our service. THank you

Beoordeeld met 5 van de 5 sterren

Very good

My order was processed quickly with delivery within two days of ordering. Positive delivery experience with two helpful people ensuring the worktop was delivered safely.

21 januari 2025
Beoordeeld met 5 van de 5 sterren

Friendly support and quick delivery

I wanted to order some Duropal worktops, but my cabinets aren't the standard 58cm size. I called them for help, and they picked up quickly and immediately knew exactly what I needed off the top of their head.

16 januari 2025
Beoordeeld met 5 van de 5 sterren

Placed my order weeks ago to be…

Placed my order weeks ago to be delivered last week. Was kept informed all the way. The driver contacted me on the day and was an absolute credit to his company. Couldn't do enough to help. Thank you very much. I will definitely use this company again.

16 januari 2025
Logo Solid Surface Kitchens Direct (SSKD)

Antwoord van Solid Surface Kitchens Direct (SSKD)

So pleased you were happy with our service

Beoordeeld met 5 van de 5 sterren

excellent product

excellent product, easy to order & first class delivery
I would definitely place an order in the future if needed

19 december 2024
Logo Solid Surface Kitchens Direct (SSKD)

Antwoord van Solid Surface Kitchens Direct (SSKD)

Great that you are happy with our service. Thank you

Beoordeeld met 3 van de 5 sterren

Not best service

Ordered our worktops which started out very well with delivery on agreed date . Unfortunately was told upstands got damaged and would follow in 2 weeks .They didn’t and when eventually we got another date 4 weeks later on the day delivery never arrived and when I rang I was told they got damaged again. Eventually sskd said they would deliver the broken upstands and I could join them back together as they would send some adhesive or wait until next year .I asked for a partial refund as it was damaged goods but they refused and told me they were doing me a favour as I would end up with an extra meter in length ! So the order was over £2k £300 of which was for broken pieces of upstands to glue back together . Not the kind of service I wanted to be honest .

2 december 2024
Review zonder uitnodiging
Logo Solid Surface Kitchens Direct (SSKD)

Antwoord van Solid Surface Kitchens Direct (SSKD)

Firstly we would like to thank our customer for their review.

Unfortunately, upon checking with our distributors, we found that the upstands due to be picked for delivery were all damaged. We contacted the customer and advised there was no more stock our customer agreed to wait for the new stock to arrive.

Once again, and unfortunately, when these upstands arrived, they were also damaged, which we agree was very frustrating.

We checked with our distributor, and they said they could cut the upstand down to 2m x 100 x 12 of useable lengths and send five The original order was for three 3 m x 100 x 12.

Our customer was also given an alternative of waiting for yet more stock to arrive. It was agreed that we would send the five upstands to avoid further time being lost, we supplied free adhesives for the fitting.

Regarding Solid Surfaces.
Unlike laminate worktops, the beauty of solid surface material is when fitted correctly and after buffing and polishing, they should provide inconspicuous seams.
In other words, you should not be able to see any joints.

We think it’s a little unreasonable for our customer to say that these were broken pieces when in fact, these were cut down to useable sizes by our distributor,

We feel we offered the best solution at the time, given the circumstances, to avoid even further delay.

We apologise unreservedly to the customer and completely understand their frustration with the long wait.

SSKD team

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