Had a fantastic experience with this company honestly Sharon and Sarah are amazing ladies, so helpful and friendly from start to end of transaction, their level of customer service received is beyond,... Toon meer
We verifiëren geen specifieke claims omdat reviewers hun eigen mening mogen geven. We kunnen reviews echter wel als 'Geverifieerd' bestempelen als we bevestiging hebben dat er een zakelijke interactie heeft plaatsgevonden. Meer informatie
Om de integriteit van het platform te beschermen, wordt elke review op ons platform – al dan niet geverifieerd – gescreend door onze geautomatiseerde software. Deze software kan inhoud identificeren en verwijderen die in strijd is met onze richtlijnen, inclusief reviews die niet zijn gebaseerd op een echte ervaring. We zijn ons ervan bewust dat we weleens wat over het hoofd zien, dus je kunt altijd reviews rapporteren waarvan je denkt dat we ze hebben gemist Meer informatie
Lees wat reviewers zeggen
One of the few companies with high grade (select) and thick wear layer (6mm) oak wood flooring. Extremely competitive prices. Top marks for customer service. Sent out samples quickly (arriving next da... Toon meer
Absolutely amazing customer service. I got a few samples from them to choose which laminate flooring to get, quality felt amazing and prices unbeatable. Sharon was really responsive over phone calls a... Toon meer
Sharon was incredibly helpful. As someone who has never purchased flooring before I couldn't have asked for a better experience. Sharon was always happy to take my calls, patient whilst she waited for... Toon meer
Bedrijfsgegevens
Geschreven door het bedrijf
Established in 2007 – Source Wood Floors We supply a wide range of quality flooring for residential and commercial projects across the UK. Our range includes engineered wood, solid wood, laminate and LVT flooring, with options to suit a variety of styles, budgets and requirements. We can send flooring samples directly to customers nationwide, helping you choose the right flooring with confidence. If you’re local to us, you’re also welcome to visit our showroom and view our flooring options in person. We pride ourselves on providing quality products, competitive prices and friendly, helpful service to our customers.
Committed to providing quality flooring
Honest advice and friendly customer service
At Source Wood Floors, we are committed to providing quality flooring, honest advice and friendly customer service.
We offer flooring samples to help customers make the right choice before ordering, and we are always happy to answer questions and provide guidance.
We take care to ensure orders are supplied correctly and delivered safely. If there is a genuine issue with your flooring or delivery, our team is here to help and will work with you to find a suitable solution.
Contactgegevens
Unit 9 & 10 Diss Business Centre, Dark Lane, Scole, Nr Diss, Norfolk, IP21 4HD, Verenigd Koninkrijk
- 01379642843
- orders@sourcewoodfloors.co.uk
- www.sourcewoodfloors.co.uk
4,9
Uitstekend
1K reviews
Vraagt klanten om een review
Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Wonderful little find (tucked away in Diss) !!
Wonderful little find when we found “source flooring” - staff were great knowledgeable- friendly - patient - and extremely helpful for which we are very grateful - will definitely recommend!! 😁
28 november 2024
Excellent service - delivery experience poor
We were extremely happy with the service provided - Sarah made every possible effort to assist and to provide a good price. The aspect which was less than ideal was the delivery - we had 33 packs, each of which was very heavy, and the delivery guy wasn't up for moving them into the garage. If we hadn't had our joiner available to help - and my pensioner husband who really struggled - I don't know how we'd have transported them. We were warned in advance of delivery - but after purchase- that this might be the case, but that doesn't help if you are unable to arrange for a couple of strong guys to help on the day. We appreciate that they are just middlemen and delivery is arranged by the supplier, and so out of their control - but I think we should have been warned before purchase that this would be the case. And V4 need to do better.
22 oktober 2024
Initial enquiries were fantastic
Initial enquiries were fantastic
A follow up with some damaged boxes again top notch but sadly 1 final damaged box was not refunded or replaced
I appreciate it’s difficult to manage for the seller but as a customer with over 450kg of flooring fits not practical to check as requested
Flooring itself is lovely
17 oktober 2024
Antwoord van Source Wood Floors
Hi Ian,
Thank you for your review. As discussed, without a photograph showing damage it makes it very difficult for us but I'm glad we managed to resolve this for you :)
Exemplary Customer Service
I can’t praise Sharon and Sarah from Source highly enough!!
They truly went above and beyond with their expertise, efficiency and their desire to advise with the customer’s best interest solely at heart.
I feel blessed to have found a company like Source who have restored my faith in online trading which can so often be a minefield.
I’d thoroughly recommend this company to anyone as their customer service is a rare breath of fresh air and I’d give them a 10*rating if only I could!
22 oktober 2024
Review zonder uitnodiging
Brilliant customer service - a company that cares!
What a fantastic company! Exceptionally helpful and informative throughout the whole process. Offering excellent advice on choosing the right flooring and underlay then ensuring everything is delivered on time and with care for a really competitive price. Fabulous customer service all the way through.
3 oktober 2024
Great communication throughout and…
Great communication throughout and knowledgable staff. Flooring arrived when I needed it, on time and well packaged
16 september 2024
A absolute pleasure to deal with from…
A absolute pleasure to deal with from start to finish, 5 Stars all the way!!
Everything turned up on time and undamaged- floors look amazing
After-care was brilliant as we had to order some more, but it wasnt a problem for them-
Again, everything turned up on time and undamaged
very refreshing in the crowded online market place
I Would 100% recommend them and will definitely be the first place I check out for future projects,
12 september 2024
Review zonder uitnodiging
Fantastic company to deal with.
Fantastic company to deal with.
My company have dealt with Sarah Finnie on several occasions and have never been let down.
Efficient, informative and very responsive
Can’t fault them at all, we would highly recommend Source Wood floors without hesitation
Ian Ward Flooring Limited
2 september 2024
Excellent Customer Service
The customer service that was provided whilst ordering and deciding quantities was great. I have referred your website to friends.
19 augustus 2024
Great company to deal with
Source Wood Floors have been great to deal with. From my initial enquiry re purchasing some flooring they have worked with me to ensure I got what I wanted at a delivery date to suit my changing needs. They had no hesitation in sending me out samples to assist my choice, ordering was easy and when my dates changed due to other build issues, they held the materials and endured they were delivered exactly when required. Courtesy calls and emails prior to the delivery date were received, a call from the driver an hour prior to delivery and a follow up call to ensure all had gone ok was great customer service. Both Sharon and Sarah are great assets to the company and nothing was too much trouble for them. I will definitely use Source Wood Floors again, and would certainly recommend any potential flooring customers to give this company an opportunity.
Thank you
29 augustus 2024
Review zonder uitnodiging
Finally a company that understands customer service!
From our very first contact, we received speedy replies, with phone calls to check everything was OK. We bought wooden floors for our narrowboat and I am really impressed with this company, not only great customer service but brilliant products as well. I would have no hesitation in recommending them.
5 augustus 2024
Fantastic!
Excellent communication, friendly service and fantastic quality flooring. We were kept up to date with shipping dates at all times. The flooring ended up being available sooner so we were offered an earlier delivery date which we gladly welcomed. Everything has been as described and we are very happy with our new flooring. Wouldn’t hesitate to recommend or use again.
26 juli 2024
Sarah is particularly helpful.
1 augustus 2024
Great service from start to finish
Great service from start to finish, highly recommended.
30 juli 2024
Helpful person and delivery as promised.
24 juli 2024
Dit is Trustpilot
Iedereen kan een review op Trustpilot achterlaten n.a.v. een ervaring met een bedrijf. Gebruikers hebben het recht om hun feedback op elk moment te wijzigen of te verwijderen, en elke gepubliceerde review is zichtbaar zolang het account van de betreffende gebruiker actief is.
Wij beveiligen ons platform met behulp van toegewijde specialisten en slimme technologieën. Lees meer over hoe wij nepreviews bestrijden.
Lees meer over Trustpilots reviewproces.
Hier vind je 8 tips voor het schrijven van een goede review.
Verificatie helpt ervoor te zorgen dat echte mensen de reviews schrijven die je op Trustpilot ziet staan.
Beloningen aanbieden voor reviews of een slechts een bepaalde groep mensen vragen om een review te schrijven, kan de TrustScore beïnvloeden. Dit is in strijd met onze richtlijnen.