Heather was amazing in helping to book our cruise! It will be our first time cruising, and Heather helped to ensure we got the best deal for what we wanted! They explained how booking the right packag... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
From embarking to disembarking the whole time was fabulous. Cabin was spotless. Fantastic room steward Andy. Staff worked tirelessly. Plenty of food choices. The restaurant service was amazing. L... Toon meer
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our experience dealing with Southampton cruise centre was excellent. we had issues with our bank transfer. Rebecca Kyte was excellent and managed to get our cabin on hold for 5 days. Only one issue... Toon meer
Bedrijf heeft geantwoord
I have never used this company before, but checked the online cruises, I needed to confirm some details so I called the agents, I was really pleased with the helpfulness of the agent I spoke to (Carol... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Over Southampton Cruise Centre
Geschreven door het bedrijf
Leading UK Cruise Specialists
Southampton Cruise Centre is one of the UK’s leading cruise holiday specialists, helping travellers explore the world by sea with confidence, ease, and expert support. We are part of the award-winning Travel Village Group, a fourth-generation family business with roots dating back to 1959, so delivering outstanding holidays is firmly in our DNA.
We offer thousands of cruises across all major cruise lines, covering everything from no-fly cruises from Southampton and other UK cruise ports to worldwide fly-cruise holidays. Customers can browse and book cruises online safely and securely, making it easy to plan a cruise whenever it suits them. For those who prefer a personal touch, our friendly UK-based cruise specialists are always available by phone to offer help, expert advice, or to manage the booking from start to finish.
In addition to standard cruise holidays, we also create exclusive SailorMade cruise and stay packages. These bespoke holidays are designed around each individual guest and can be tailored to suit any travel style, budget, or special requirement. From pre- and post-cruise hotel stays to fully customised itineraries, SailorMade packages give customers complete flexibility and peace of mind.
Our team brings first-hand cruise experience and genuine passion to every booking. We focus on understanding what our customers truly want and matching them with the right cruise and holiday experience.
With transparent pricing, financial protection, and a service that feels reassuringly human, thousands of customers trust Southampton Cruise Centre to make booking a cruise simple, secure, and genuinely enjoyable.
Where Customer Care Comes First
ABTA Bonded & ATOL Protected
Book with confidence knowing we are ABTA members (P6710) and recognised CLIA cruise specialists, with ATOL protection applying to applicable cruise and flight packages for added peace of mind when booking your holiday with us.
Contactgegevens
298 Highfield Road, FY4 3JU, Blackpool, Verenigd Koninkrijk
- 02380 658 386
- cruises@southamptoncruisecentre.com
- www.southamptoncruisecentre.com
4,9
Uitstekend
453 reviews
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Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
The screen was missing on booking
The screen was missing on booking, so I had to find a number to recognise your booking to finish. Had to call to get the FO booking ref over to Fred Olsen to enter passport details, etc.All very complex .Needed 6 calls , Wish I had booked with FO.
13 augustus 2026
Antwoord van Southampton Cruise Centre
Hi Ron,
Thank you for your feedback.
We’re sorry to hear you found the process frustrating. While many of our customers complete their bookings and cruise line requirements online without difficulty, we appreciate that sometimes additional help is needed.
That’s why we have a dedicated team available by phone to assist both before and after booking, and we’re pleased our team was able to help you with the information you needed.
We take great pride in the support we provide and are always happy to help whenever our customers need us.
We hope you now have everything you need to have a fantastic cruise.
Kind regards,
Southampton Cruise Centre
All our questions answered!
My family has particular needs on a cruise and Carolyn went to exceptional lengths to get the right cruise and stateroom that would suit our requirements.
Phones were answered promptly and Carolyn always returned my call. Our first time using Southampton Cruise Centre and will certainly use them again.
7 augustus 2026
Antwoord van Southampton Cruise Centre
Thank you so much for your feedback - it means a lot! We’re so glad Carolyn could provide the excellent service we pride ourselves on.
i struggled to fill in this online…
i struggled to fill in this online Stuff over my head as i am 88, but LEE took the time to talk us through it all
7 augustus 2026
Antwoord van Southampton Cruise Centre
Hi Harold,
Thank you for your wonderful review.
We'll make sure Lee sees your kind comments. We're always here at the end of the phone if you need a helping hand, so please never hesitate to give us a call.
We hope you have a fantastic cruise!
Kind regards,
Southampton Cruise Centre
Antwoord van Southampton Cruise Centre
Hi Doreen,
Thank you for your lovely review.
Jenny will be so pleased to see your kind words. We'll make sure she sees them!
Wishing you a wonderful holiday and plenty of happy memories along the way.
Kind regards,
Southampton Cruise Centre
Very good and quick service
Very good and quick service.
Helpful in finding best deal.
12 augustus 2026
Antwoord van Southampton Cruise Centre
Hi Anthony,
Thank you for taking the time to leave us a 5-star review.
We really appreciate your support and are pleased to have helped with your holiday plans.
Have a fantastic cruise, and we hope to see you again for the next one!
Kind regards,
Southampton Cruise Centre
Antwoord van Southampton Cruise Centre
Hi Mark,
Thanks so much for your review and the 5 stars!
We really appreciate your business and hope you have a fantastic time on your cruise.
Kind regards,
Southampton Cruise Centre
Rebecca was so lovely xx
12 augustus 2026
Antwoord van Southampton Cruise Centre
Hi Mark,
Thank you for the 5 stars!
We'll make sure Rebecca sees your lovely comment. We're lucky to have her as part of the team.
Have a fantastic cruise!
Kind regards,
Southampton Cruise Centre
Helpful and knowledgeable agent…
Helpful and knowledgeable agent (Caroline). Straightforward and quick.
12 augustus 2026
Antwoord van Southampton Cruise Centre
Hi John,
Thank you for your lovely review.
It's great to receive feedback like this, and we really appreciate you taking the time to share your experience.
We hope you have a wonderful cruise and look forward to helping you again in the future.
Kind regards,
Southampton Cruise Centre
Excellent Service and Great Cruise Deals
Jenny made our first cruise booking a smooth and enjoyable experience. She was very responsive, helpful, and always quick to answer our questions. Jenny helped us find a great deal and guided us through the booking process with professionalism and patience.
As first-time cruisers, we really appreciated her knowledge and support, which made us feel confident in our choices. The entire experience was hassle-free, and we are very happy with the service we received. Thank you, Jenny, for making our first cruise booking such a positive experience. We look forward to our trip!
27 juli 2026
Antwoord van Southampton Cruise Centre
Hi Rita,
Thank you for taking the time to leave such a wonderful review.
Jenny will be delighted to read your kind words, and we're so pleased to have been part of your first cruise experience.
We hope you have an amazing holiday and that this is the first of many cruises to come. If you need us before you set sail, we're always here to help.
Kind regards,
Southampton Cruise Centre
Antwoord van Southampton Cruise Centre
Hi James,
Many thanks for the 5 stars and for taking the time to leave us a review.
We really appreciate your support and hope you have a fantastic holiday.
Kind regards,
Southampton Cruise Centre
Heather was extremely helpful
Heather was extremely helpful. Gave me loads of advice and tips. Thanks for her help. Nothing was too much trouble always rang me back .
11 augustus 2026
Antwoord van Southampton Cruise Centre
Hi Mike,
Thank you for your fantastic review.
Heather will be so pleased to see your kind comments. It's always great to know our team has made such a positive impression.
Have an amazing cruise, and we're here if you need us before you travel.
Kind regards,
Southampton Cruise Centre
Antwoord van Southampton Cruise Centre
Hi Ian,
Thank you for the 5 star review!
We really appreciate your business and hope you have a brilliant cruise when the time comes.
Kind regards,
Southampton Cruise Centre
Booking was easy and queries were…
Booking was easy and queries were answered quickly.
5 augustus 2026
Antwoord van Southampton Cruise Centre
Hi Gordon,
Many thanks for your review.
We really appreciate your business and hope you have a fantastic time on your cruise.
Remember, we're here if you need anything between now and setting sail.
Kind regards,
Southampton Cruise Centre
Antwoord van Southampton Cruise Centre
Hi Christian,
Thanks so much for the 5 stars!
We're really pleased to have you on board and hope you have a brilliant holiday when the time comes.
Kind regards,
Southampton Cruise Centre
Sam was very attentive and easy to talk to
Sam was very attentive and tried many ways to get the best deal for us. I am very happy with the excellent service I received during the booking process, and found Sam to be friendly and easy to talk to.
10 augustus 2026
Antwoord van Southampton Cruise Centre
Hi Janet,
Thank you for taking the time to leave such a wonderful review.
Sam will be so pleased to see your kind words, and we really appreciate your support.
Wishing you a fantastic holiday, and we hope to welcome you back again for many more cruises in the future.
Kind regards,
Southampton Cruise Centre
Slow Response
Had a problem telephoned and expected a call back, 4 hours later no call back called again and eventually sorted problem out
10 augustus 2026
Antwoord van Southampton Cruise Centre
Hi David,
Thank you for your feedback.
We appreciate that you would have preferred a quicker call back. Our team was particularly busy at the time, and we always aim to give each person and their query the time and attention it deserves.
While many people choose to book with us online, we're proud to have a dedicated team of real people available by phone to offer support both before and after booking.
I'm glad we were able to get everything sorted for you, and we appreciate your patience while we did so.
Kind regards,
Southampton Cruise Centre
Jacqueline made the booking process very straightforward.…
Jacqueline made the booking process very easy which was quite something as we are a large party of 13 in 8 cabins.
She came back to me on email very quickly, and I was very satisfied with her service
4 augustus 2026
Antwoord van Southampton Cruise Centre
Hi Sonia,
Thank you for your wonderful review.
We'll make sure Jacqueline sees your lovely comments. We're delighted we could help get everything arranged for you and your party.
We hope all 13 of you have an amazing cruise and make some fantastic memories together!
Kind regards,
Southampton Cruise Centre
Friendly and professional new her job
Friendly and professional new her job. Sent information promptly and phoned back as promised
8 augustus 2026
Antwoord van Southampton Cruise Centre
Hi Mrs Fisher,
Many thanks for taking the time to leave us such a lovely review.
It's great to receive feedback like this, and we really appreciate your support.
Have a wonderful cruise, and we're here if you need us before you sail.
Kind regards,
Southampton Cruise Centre
Antwoord van Southampton Cruise Centre
Hi Carol,
Thank you for the 5 stars!
We really appreciate your support and hope you have an amazing time on your cruise.
Kind regards,
Southampton Cruise Centre
Excellent service
As always Susan is extremely helpful and knowledgeable, she makes the booking process easy and can advise options etc.Excellent customer service, first rate experience
8 augustus 2026
Antwoord van Southampton Cruise Centre
Hi Tina,
Thank you for your continued support and for this fantastic review.
It's always lovely to hear from our returning customers, and Susan will be so pleased to see your kind words.
We hope you have another amazing cruise and look forward to welcoming you back again.
Kind regards,
Southampton Cruise Centre
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