Excellent prompt service; delivery was well in advance of forecast. Product as stated in description, good product, good value. Very pleased
We verifiëren geen specifieke claims omdat reviewers hun eigen mening mogen geven. We kunnen reviews echter wel als 'Geverifieerd' bestempelen als we bevestiging hebben dat er een zakelijke interactie heeft plaatsgevonden. Meer informatie
Om de integriteit van het platform te beschermen, wordt elke review op ons platform – al dan niet geverifieerd – gescreend door onze geautomatiseerde software. Deze software kan inhoud identificeren en verwijderen die in strijd is met onze richtlijnen, inclusief reviews die niet zijn gebaseerd op een echte ervaring. We zijn ons ervan bewust dat we weleens wat over het hoofd zien, dus je kunt altijd reviews rapporteren waarvan je denkt dat we ze hebben gemist Meer informatie
Lees wat reviewers zeggen
Without any explanation, you refunded my payment a day or two after the order. That left me needing to source an urgently needed part elsewhere. Then you persistently ask for a review... oops!
Having bought and currently having my bike serviced there i am more than happy to continue taking my bike back...friendly , helpful and prompt service i will not go anywhere else and i live in Worthin... Toon meer
Recently had my Specialized hybrid serviced by South Downs Bikes. The knowledge, expertise and customer care provided by Simon and the team make them stand out in comparison with well known high stree... Toon meer
Bedrijfsgegevens
Geschreven door het bedrijf
South Downs Bikes offer a wide range of bikes(Specialized, Trek, Cube, Brompton), clothing and accessories from leading cycling brands. Shop our range today.
Contactgegevens
West Street 28, RH20 4EE, Storrington, Verenigd Koninkrijk
- 01903 745534
- online@southdownsbikes.com
- www.southdownsbikes.com
4,6
Uitstekend
223 reviews
Vraagt klanten om een review
Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Heeft 42% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 48 uur
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Great service Hope umbrella and bobble…
Great service Hope umbrella and bobble hat both in stock click and collect
13 december 2025
Antwoord van South Downs Bikes
Thanks for the great review! We’re glad your Hope umbrella and bobble hat were ready for click & collect — enjoy them and see you again soon!
Helpful friendly knowledgeable staff
Helpful friendly knowledgeable staff, always make a good shopping experience. They’re a nice bunch of people with some great products at a competitive price, I highly recommend a visit.
2 december 2025
Antwoord van South Downs Bikes
Thanks for the great review! We're glad you always have a positive experience with our friendly, knowledgeable team and we really appreciate the recommendation!
Very impressive from start to finish
Very impressive from start to finish. Price was right, customer service 5 star, delivery service very professional and helpful. Always kept up to date with emails and texts. Well done 👍 and thank you.
31 oktober 2025
Antwoord van South Downs Bikes
Thank you for the fantastic review! We're delighted to hear everything from the price to the delivery and communication hit the mark. We really appreciate your kind words :)
Limited edition dry robe.
I fell in love with the new multi coloured dry robe. The dry robe company had run out of stock and as they were a limited edition they suggested I check their outlets. I managed to find one in my size at Southdown bikes. I ordered online and they were £10 cheaper than Dryrobe company with free postage!! I am extremely happy. Great customer service too.
10 september 2025
Antwoord van South Downs Bikes
Thank you for the lovely review! We’re so glad you managed to find your limited-edition Dryrobe with us. Enjoy your new robe and thanks again for choosing South Down Bikes :)
I ordered a part off of their website
I ordered a part off of their website, after speaking to a helpful member of staff. It was dispatched the same day, and arrived a day earlier than expected! I couldn't ask for better service.
21 oktober 2025
Review zonder uitnodiging
Antwoord van South Downs Bikes
Thanks so much for your kind words! Great to hear our team could help and that your order arrived ahead of schedule. We really appreciate your support and hope to see you again soon.
Ordered Saturday night
Ordered Saturday night, maiden cycle Monday evening. Fantastic price for an excellent bike, delivered to my door ready-to-ride by a friendly and informative person who could provide a tutorial.
2 november 2025
Antwoord van South Downs Bikes
Thank you for the fantastic review! We're really pleased to hear your bike arrived ready to ride and that our setup and handover were helpful. Great to know you were out on your maiden ride so soon – enjoy the miles, and we’re here if you need anything along the way :)
NEVER USE SOUTH DOWNS BIKES
NEVER USE SOUTH DOWNS BIKES! As a seasoned rider I have used many bike companies over the years but this one should not be allowed to trade. I ordered a Levo remote from them online. They put the incorrect delivery address which unknowing to me meant it arrived at my neighbour who returned the parcel to sender. Over a period of a month and countless attempts to get this corrected and a new one issued or refunded the manager ceased correspondence. Terrible customer service and now I am out of pocket ans still need the part. AVOID AVOID AVOID this company.
2 oktober 2025
Antwoord van South Downs Bikes
We’re sorry to hear you felt disappointed with your experience. To clarify the situation: when you informed us that the original delivery had gone to your neighbour, we immediately offered to send out a replacement while the first parcel was still with them. You later advised us that the original item had been returned to us, and as soon as it arrived back on 3rd October, we issued a full refund that same day.
We appreciate that this was a frustrating situation, but we did work to resolve it as quickly as possible once the item was returned. If you still require the part, we’re more than happy to assist in finding an alternative or checking availability again.
Very reliable,refunded as product not…
Very reliable,refunded as product not available.
12 oktober 2025
Antwoord van South Downs Bikes
Thanks for your understanding. We’re glad we could resolve things quickly with a refund, and we appreciate you taking the time to leave a review
Good prompt service.
13 oktober 2025
Antwoord van South Downs Bikes
Really appreciate your review! Great to know the order process was straightforward and your items were dispatched quickly – thanks for choosing us
Great deal and delivered by the shop…
Great deal and delivered by the shop not a courier.
8 oktober 2025
Antwoord van South Downs Bikes
Thank you for your review. We’re pleased to hear you were happy with the great deal and our personal delivery service. We really appreciate your support!
Outstanding Customer Service
Outstanding customer service over and beyond my expectation. I ordered a bike online including delivery abd expected it to arrive in a box with a courier, what I actually received was my bike all set up for me including setting the rear shocks, putting the pedals on and ready to ride hand delivered with a smile and friendly knowledgeable conversation. Not only that the bike is fab and was a great price tltoo.
8 oktober 2025
Antwoord van South Downs Bikes
Thank you for your kind words. We’re delighted to hear that our team exceeded your expectations and that your new bike arrived fully set up and ready to ride. Providing exceptional service and value is always our goal.
Excellent Service and fantastic delivery - all above and beyond!
Martin and the team at South Downs Bikes provided excellent service. I ordered a Cube bike from them and they arranged specialist delivery to me in the north west (Cheshire) for no additional charge! The bike was delivered by an expert mechanic who carefully removed it from his specially equipped van and re-fitted the front wheel (which was removed only to allow secure transport). The team at SDB had done a great job of setting up the bike for me and we only had to adjust the saddle height before I was able to ride. Superb value, excellent service - can't say any more but highly recommended!
26 september 2025
Antwoord van South Downs Bikes
Thank you so much for your fantastic review! We're thrilled to hear you’re happy with your new Cube bike and that Martin and the team could make the delivery and setup process so smooth. We always aim to go the extra mile for our customers — even when it’s quite a few miles away!
Price was competitive and the item was…
Price was competitive and the item was promptly delivered
24 september 2025
Antwoord van South Downs Bikes
Thanks for the feedback! We’re glad you found our prices competitive and your order arrived promptly – enjoy your purchase!
Antwoord van South Downs Bikes
Really appreciate your review! Great to know the order process was straightforward and your items were dispatched quickly – thanks for choosing us
great customer service from the team
great customer service from the team, good communications and quick responses
12 september 2025
Antwoord van South Downs Bikes
Thank you for your kind words! We’re really pleased the team’s service and communication made a difference – always happy to help
Quick n easy to deal with at very…
Quick n easy to deal with at very reasonable prices too
21 september 2025
Antwoord van South Downs Bikes
Thanks for the review! Great to hear you found everything quick, easy, and good value – we really appreciate your support
Excellent price and first class service.
18 september 2025
Antwoord van South Downs Bikes
Thanks for the great feedback! We’re delighted you found both the price and service spot on – enjoy your new gear and we hope to see you again soon
Great service and prompt delivery
Great service and prompt delivery. I did ask for advice prior to my purchase to which the guys at South Downs respond promptly...will use again
6 september 2025
Antwoord van South Downs Bikes
Really appreciate your feedback! It’s great to know our advice helped and that your order arrived promptly. Thanks for choosing South Down Bikes – we’ll be ready to help again whenever you need us
Antwoord van South Downs Bikes
Thanks for the review! We know how important it is to get back out on the bike quickly, so we’re glad we could get your order dispatched the same day. Happy riding!
Friendly staff who genuinely care about…
Friendly staff who genuinely care about their customers. They take the time to give clear guidance and support, helping you make the right choices when it comes to finding the best kit for your needs. Great service all round!
16 september 2025
Review zonder uitnodiging
Antwoord van South Downs Bikes
Thank you so much for your kind words! We’re really pleased to hear you felt supported and well looked after. Helping riders find the right kit is what we’re all about – enjoy the rides, and we hope to see you again soon!
Dit is Trustpilot
Iedereen kan een review op Trustpilot achterlaten n.a.v. een ervaring met een bedrijf. Gebruikers hebben het recht om hun feedback op elk moment te wijzigen of te verwijderen, en elke gepubliceerde review is zichtbaar zolang het account van de betreffende gebruiker actief is.
Wij beveiligen ons platform met behulp van toegewijde specialisten en slimme technologieën. Lees meer over hoe wij nepreviews bestrijden.
Lees meer over Trustpilots reviewproces.
Hier vind je 8 tips voor het schrijven van een goede review.
Verificatie helpt ervoor te zorgen dat echte mensen de reviews schrijven die je op Trustpilot ziet staan.
Beloningen aanbieden voor reviews of een slechts een bepaalde groep mensen vragen om een review te schrijven, kan de TrustScore beïnvloeden. Dit is in strijd met onze richtlijnen.