Southeastern Railway Reviews 

Terrible trains, service, stations, parking and staff. Not sure I’ve ever seen them do anything well which is quite an achievement in a strange sort of way.

I am shocked but I call today in panic- and they answer after 1 sec -First try. The Woman on the line was so kind and helpful. Really appreciate. Thanks a lot

I've been taking the trains to and from college everyday as that is the easiest method of travel. I don't mind delays as this can't be helped ,however calencelations of trains 2 or 3 minutes before its meant to arrive and you already have made your way to the station doesn't make sense. As a student I get the 16-25 saver card ,this is only usable for trains after 10 am?? What use does this have for students- none. This saves no money and prices for tickets everyday get more and more expensive. Yesterday a ticket from x to y was £7.50 (return, for the upcoming monday before 10am )and today a ticket (return ,for this upcoming Tuesday) was £12.50. This may not seem like a lot to people getting the train from e.g rural places to london which can take around 1-2 hours. But for a 26 minute train from a rural to a suburban area is ridiculous. The 16-17 railcard can save up to 50% on a journey, but as soon as you turn 18 ,the prices shoot up. Just because I've aged doesn't mean I'm automatically in a better financial situation. Moreover , last year I was given a 'verbal warning ' on a ticket evasion charge that I didn't commit. Their certain ticket machine I used (to scan my card) didn't pick up my ticket and I therefore was pulled over ,scolded and missed my train home. The ticket man proceeded to profile me and record our conversation ,implying I was hostile and abusive- I literally told him I bought the ticket and showed him the recipt. The ticket going through in the morning worked , on the other machine ,so I suggested trying the card on another machine and it worked. He then said I still would need to pay a £106 fine if this happened again. My parent called south eastern to explain what happened and asked to remove the 'verbal warning on my card' and it cant be done. So all in all , pretty horrific and I still have to take the train everyday till July.

Absolutely terrible. Like absolutely terrible.
Why are the trains cancelled or delayed half the time? Half the time I miss my school bus or get late because the trains aren’t being run properly. And the ticket prices are so high for exactly what?
Its such a horrendous service

Monthly season ticket costing £420 shows in the app, but won’t load to use automated gates.

NP I’m told, buy another and I’ll be refunded once sorted.

But… South Eastern need 10 working days to sort this; what a joke!

I am heading towards London victoria from Gillingham kent and the train was already late and then when reach near victoria london the train stoped again for 2 hr more I have a meeting that I missed and I am not happy with that.

the disruption you cause when you cancel the train my son needs for school. we buy the weekly ticket for the times he needs via the app with Apple pay. you cancel his train and you do not notify anybody. you do not provide notifications from the app. You take the money and stick your fingers up when the passengers back is turned. We cant even make a claim, because you have made that as awkward and difficult to process. with your dodgy Catchpa nonsense, and only allowing a refund to anything other than the original payment method.

ALL the kids were at the station to learn it had been cancelled and you couldn't be bothered to notify any of them/parents/phones prior.

Basically a prime example of why Britain needs to take ownership of its railways again.

you literally shafted everyone this morning and middle fingered the lot of us.

Its no wonder we all rely on cars these days, with such shabby companies running our transport services.

If train companies were people, this one would be suffering from syphilis whilst trying to take advantage of you while you're were drunk. Probably wouldn't even provide an apology voicemail.

Nationalisation and all round redundancies can't come soon enough

The service from Ramsgate to London is nearly always late at peak times. They should stop bothering to advertise the intended departure times, as 95% of the time they're not accurate. Every day they 'apologise for the delay' - possibly one of the most weightless apologies known to man. It would be just about bearable if the trains were reasonably priced, but they're extortionate - the cost is akin to rent. Prime example of the rail mafia, people have no choice but to use them in order to get to work and take part in society, and its daylight robbery. I spend £650 a month on trains and it angers me every day. A woeful situation.

More ticket inspectors than train drivers constantly cancelled trains no information provided

Wish I could rate you 0. You are the worst service in London! It just gets worse and worse every year, no improvements. Should be close this line for a year and work on a solution that works for Bexleyheath!

Prices are unaffordable for average people
Trains are dirty
Staff unfriendly

Awful Company. Running a Saturday service on a work day so train does not stop at Robertsbridge at 4.30. No consideration for their customers but just run for their convenience. Bring on nationalisation although not sure there will suddenly be a brain on the Southeastern network.

I would actually give zero stars if I could. This company is totally inflexible and have no customer service. I will never use them again and advise anyone else to stay clear if at all possible.

I have been travelling from London to Bexleyheath via south eastern trains for the last two months. I must say that I can count on my fingertips how many times they weren’t delayed. Absolutely disgusting service when it comes to being on time.

Money hungry company with no loyalty to customers. Quick to give you ridiculous fines just for their own benefit. Trains never on time and quite often the staff are smug and know their working for an unreliable company.

We travelled on the 11.06 from Ramsgate to Stratford International, we would like to say how lovely our train assistant Laura was. Friendly polite and calm to all customers. You should be proud to have her representing your company

Over crowded and over priced. An awful experience with a company that puts profit before people. No seats available for my journey from Folkestone to St. Pancras, but they expect to charge you for the use of one.
A despicable company.

The worse train lines operating. Just terrible! I feel like they make fun of people because trains are always late. Never on time, NEVER. The train that goes from Blackheath to London Victoria, is always late. All the time. And as I get a train from Denmark Hill, I always miss this train because of it. It’s everyday! It’s every week! It’s just not okay. If I pay for something I expect to acc be receive the service I pay for as it’s not cheap. This rail company just raise prices up but standards are nonexistent