South East Water UK Reviews 

South East Water has failed Tunbridge Wells. A “bad chemical batch” shut down Pembury Treatment Works, leaving 24,000 homes without safe water and businesses facing millions in losses. Communication has been muddled, slow, and often wrong; bottled-water stations were poorly placed, and residents have been left to fend for themselves.

Meanwhile, the CEO, David Hinton, earning nearly £500k a year, has refused to face the public or give a single interview. MPs are calling his behaviour “cowardly” and urging him to resign and rightly so.

This is a monopoly provider of an essential service failing in its most basic duty. It is not just a technical error but a total leadership collapse. Until South East Water accepts responsibility and repairs its broken systems, trust in the company will remain exactly where our water supply has been all week: down the drain.

The worst water service by South East Water. It’s day 5 and still no water in Tunbridge wells. Horrendous!

Terrible terrible company, would give it 0 stars if possible, leaving customers without water for days and providing false hope making customers believe the water will be up and running when it hasn't and then creating an excuse to further delay the fix. If we could get this company closed down and have it replaced with something better i'm sure everybody would agree that we all would, poor service from the CEO and terrible business practise.

They are and have been thieves. Taking our money and not investing in the network. Outrageous proof of stealing legally. The government are to blame for selling us out

You are such a disgrace to the UK. You have left thousands of people with no water for four days and still don't have an answer. You could cause deaths to people.

How can a company possibly justify the answer we don't know when the water outage will end. Clueless bunch of muppets who think it is acceptable to increase bills by 40%.
It's not as though you can take your business elsewhere. Still, that's what you get from a business owned by overseas fund companies.

We have had no water for 4 days and theres still a hosepipe ban in December.

Company and their leadership are a joke, 1 star is too much.

This company is a total joke .. put my bill up from £19 to £28 a month and now .. NO WATER SINCE Sunday morning am it's now 8.45am Tuesday and still no water .. I have health issues so can't run up and down the stairs with 6lt of bottle water to fill the toilet up and you can Guarantee they will put bills up again next year

THE CEO SHOULD BE SACKED AS THE MP TW has called for no water day 4 Old lady could not carry water from shop shame on this company. They failed to support those most in need single older people who have major health issues . The CEO SAID THE LAST TIME I HAVE LEARNT FROM MISTAKES WELL CLEARLY NOT

I’m on priority register for water emergencies and in our area of TN2 there has been no water supply.
I was expecting a supply of water to me . Even after 2 calls to the emergency contact number of the company, no water was provided.
I have lost confidence in this company fully to look after the vulnerable people of society.

This company's motto is 'Every Drop Counts' and they currently have a hosepipe ban in place.

However, the importance they attach to conserving the water supply is demonstrated by the speed with which they are dealing with the leak reported on 15th October at Dean Hill just off Stone Street reference 67642303 and which, guess what, is still waiting to be fixed by their contractor, more than a month later.

We're now at the time of year when wet roads are treacherous in cold and icy weather, but it seemingly makes no difference to South East Water.

Higher bills, lower service levels.

Disgusting company

On my last few bills a SEW chart has indicated that compared to other similar households in our area we were using far more water than average. I queried this thinking it very strange as we are as frugal as we can be. I was told to ignore the chart because we were NOT in fact using more water than average 🙄 and their system was not pulling information through correctly. They added that it may not be possible to be correct this in time for our next bill in 6 months time! How long does a software adjustment take SEW?!!!

I recently spoke with Joseph regarding an issue about dirty and clean water, and I wanted to share how positive that experience was. Joseph was extremely polite, calm, and friendly throughout the conversation. He explained everything clearly and provided very helpful and practical advice that really helped me understand the situation better.
I truly appreciated the way he communicated – with patience, professionalism, and empathy. He is an excellent example of what great customer service should be and deserves recognition for the way he handles his work.

Thank you, Joseph, for your help and your positive attitude!

Keep it like that
Paula 😊

Impenetrable bills. They keep emailing me to say I owe them money (I don't). When I reply they continually misunderstand—at first I assumed they were overworked but now it looks like a deliberate ploy to overcharge people. Scammers.

Water supply up 20% and waste water 40% in a single year, no apologies for ripping off a captive market.

Should be zero star i cant understand a £20 a month increase on the same service and a family who recycle water as much as it can. You should be ashamed.

We don’t want our waste dumped on our beautiful sea. So many lies and disappointments, our water bill is now more expensive than our electric energy bill!
Could this company get any worse?

Completely unjustifiable increases in costs to continue lining the pockets of investors and employees through slight of hand tactics.

5 years ago I paid £211 for the year in water bill. You can see on google reviews where south east water confirms that. Today I’ve just had my water bill for the last 6 months. Today I get the bill for £558 for that 6 months only. How the actual f can you justify that? My water consumption hasn’t changed over the years. Again we see a private enterprise squeezing ever drop from the consumer. It’s unlawful what they are charging & this shower of a government does nothing to regulate it. Absolutely disgusting company. With a bill increase of 40%