I just called the Spa Breaks team and had the absolute pleasure of speaking with a Spa Specialist named Drew Leigh. From start to finish, Drew was incredibly helpful, professional, knowledgeable, an... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
Great service. I have spoken to the representative a few times this week to get the right accommodation. They were very helpful and patience with me. I wanted to get to right because it was an overnig... Toon meer
I had to cancel my Spa Break short notice due to family illness - Bianca was very understanding and went above and beyond to support me. Highly recommend - communication was brilliant - even on a Bank... Toon meer
Spabreaks.com mis-selling gift vouchers - I searched online for a spa package at Park Plaza Cardiff specifically for my wife as a gift, which advertised an offer via spabreaks.com. I clicked to book... Toon meer
Bedrijfsgegevens
Geschreven door het bedrijf
Created by Abi Selby, Spabreaks.com is a spa booking service working with more than 1300 spa destinations in the UK and overseas and arranging spa days and breaks for up to 6,000 people each week. From a small team of three, we have grown to a family of more than 90 members of staff with an office of knowledgeable spa consultants in Brighton. But those are just the numbers. Spabreaks.com's founding principle was to make the world of spa more accessible to anybody and everybody who wanted to go. We wanted to bring back the ancient purpose of spas as places of sanctuary for mind and body. We wanted to showcase the variety of spa experiences available to every individual, occasion, location and preference. Crucially, we wanted to make spas more accessible to anyone with a major health problem or disability, and work with industry leaders to make sure that anyone who had previously felt marginalised never feels that way again. Over the past decade, that’s exactly what we’ve done. We believe in the many positive benefits of spa experiences and that they can and should be available to help the health and wellbeing of everybody. That’s why we are working to make spas accessible and enjoyable for every body by providing an unrivalled choice of spas and spa packages, through first class service and convenience for all of our customers. Our ‘spa break for every body’ ethos is central to what we do. When we started Spabreaks.com, spas were often seen as the domain of women with too much money and too much time on their hands, and that they were for a stereotypical ‘body beautiful’. We believe that spa experiences are for real benefit to all of us and that spas are places where everyone should feel safe and looked after. We believe they are for everyone at every age, gender, weight and state of wellness, and that there are experiences, treatments and destinations that everybody and every body can enjoy. You can watch the video here https://www.youtube.com/watch?v=NNEFmJgy1_s&t=60s
Contactgegevens
Verenigd Koninkrijk
- 0800 043 6600
- customerservice@spabreaks.com
- www.spabreaks.com
4,3
Uitstekend
20K reviews
Heeft 98% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 24 uur
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She was so nice (charlotte) really…
She was so nice (charlotte) really friendly and helpful
16 februari 2026
Review zonder uitnodiging
Antwoord van Spabreaks.com
Hi Remi,
Thank you kindly for leaving us a review, we always appreciate reading customers feedback.
I'm glad to hear that Charlotte provided such friendly customer service and assisted you with completing your booking.
We're always happy to help.
I hope you enjoy your spa visit and we look forward to assisting you with your next booking.
Kind regards
Anthony - Quality Assurance
Booking experience was faultless
Booking experience was faultless - thank you Sophie. We are looking forward to our spa break
16 februari 2026
Review zonder uitnodiging
Antwoord van Spabreaks.com
Hi Holly,
Thank you so much for taking time to leave us a review, we love receiving feedback from our customers.
I'm pleased to hear that Sophie was very helpful and assisted you with organising your booking.
We're always happy to help and hope you enjoy your spa experience.
Kind regards
Anthony - Quality Assurance
Antwoord van Spabreaks.com
Hi KT,
Thank you for leaving us a review. We love getting feedback from our customers.
I'm pleased to hear that we provided such great service and the booking process was so easy to complete.
I hope you enjoy your spa experience and look forward to assisting you with your next booking.
Kind regards
Anthony - Quality Assurance
Non-existent customer service
Booked on a Monday, didn’t get the time confirmed till Friday. Booking was for Sunday. Spabreaks was unable to contact the spa, and didn’t really put any real effort into it. Eventually I had to go to the spa in person on Thursday to get any information.
This had a knock on effect to the actual appointment, which was delayed by 20min on the day.
We absolutely would have cancelled it by the Thursday, but spabreaks don’t do refunds. So, instead, this has been a £300 spend on what we will be using as a funny story about a rubbish experience.
*Note from reply - yes, the team at Wellness sent a timetable after I went into the spa myself. Spabreaks had nothing to do with it, and if anything, wasted my time. If I'd gone around them to Wellness in the first place, I'd have all my answers much sooner.
10 februari 2026
Review zonder uitnodiging
Antwoord van Spabreaks.com
Dear Luke,
Thank you for leaving us a review — we always appreciate hearing feedback from our customers.
I’m very sorry to hear that there was a delay in receiving the full confirmation of your spa itinerary at The Wellness at 45 London. I completely understand how frustrating this must have been, especially when you were looking forward to your visit.
Your booking was made online at 11pm on Tuesday 10th February, at a time when both our offices and the spa were closed. I can confirm that the spa team emailed your treatment times on Friday morning, following a request for itinerary details sent by our Customer Services Team.
Valentine’s weekend is an exceptionally high‑demand period, and we apologise on behalf of the venue for any delay while your itinerary was being finalised.
Kind regards
The Spabreaks.com Feedback Team
Poor customer service after spa cancelled my booking
Recent booking I contacted the venue QUOB PARK spa in Fareham about two weeks before the event about a separate issue. I got a response telling me it was cancelled as they had decided to close their spa on Mondays and Tuesday moving forward. They asked can they offer a replacement day. I was very annoyed because a) I wondered if they would have even bothered telling me, had I not contacted them about the other thing and b) it ruined a carefully curated day that I had planned with little notice. Nevertheless I offered two other dates the following month and got a brief response saying no, the spa is closed for refurbishment. The tone of both emails were not great. When I called spabreaks they didn’t even know about either form of closure, then asked me to send copies of emails, then took over a week to issue my refund (only after I chased them again), which then took several more days to clear. Completely ruined my planned day out for my parents Christmas gift, as cost almost £400 and I didn’t get my money back in time to book an alternative. No form of apology by way of compensation or anything either.
9 februari 2026
Review zonder uitnodiging
Antwoord van Spabreaks.com
Dear Kerry,
Thank you for leaving us a review, we always appreciate hearing feedback from our customers.
I’m very sorry to hear that there has been an issue with your booking at Quob Park Rose Spa. We understand how disappointing this must have been, especially when you were looking forward to your visit.
As a third‑party booking agent, we rely on our spa partners to keep us informed of any changes to their opening times or any short‑ or long‑term refurbishments. On this occasion, the venue had not advised us of these changes in advance, and we therefore needed to verify the information directly with their management team.
I can confirm that a full refund has now been issued for your February booking, and a member of our Operations Team will be in touch regarding your forthcoming April booking.
We sincerely apologise for any disappointment or inconvenience caused.
Kind regards
The Spabreaks.com Feedback Team
Had to make an ammedment to the booking…
Had to make an ammedment to the booking through Spabreaks due to unforseen circumstances and Bianca was very helpful had had it all sorted out within no time! Thank you Bianca!
6 januari 2026
Review zonder uitnodiging
Antwoord van Spabreaks.com
Hi Sam,
Thank you so much for taking time to leave us a review, we love receiving feedback from our customers.
I'm pleased to hear that Bianka was helpful and efficient and assisted you with your amendment request.
We're always happy to help
I hope you enjoy your spa experience and we would be very happy to help you again in the future.
Kind regards
Anthony - Quality Assurance
Very fast and easy communication :)
14 februari 2026
Review zonder uitnodiging
Antwoord van Spabreaks.com
Hi Natasha,
Thank you kindly for leaving us a review, we always appreciate reading customers feedback.
I'm pleased to hear that Annie was efficient and responsive and assisted you with organising your booking.
We're always happy to help.
I hope you enjoy your spa visit and we look forward to assisting you with your next booking.
Kind regards
Anthony - Quality Assurance
Jessica was so helpful and made the…
Jessica was so helpful and made the booking experience stress free
14 februari 2026
Review zonder uitnodiging
Antwoord van Spabreaks.com
Hi,
Thank you so much for taking time to leave us a review, we love receiving feedback from our customers.
I'm pleased to hear that Jessica was helpful and assisted you with organising your booking.
We're always happy to help and hope you enjoy your spa experience.
Kind regards
Anthony - Quality Assurance
Never received a complimentary gift
Never received a complimentary gift, I had paid an extra £105 to receive this. And massages were booked under wrong name and date! Really disappointed, this was supposed to my wedding anniversary. And was completely ruined in all fairness. Won’t be booking through 3rd party in future.
12 februari 2026
Review zonder uitnodiging
Antwoord van Spabreaks.com
Dear Clare,
Thank you for taking the time to leave us a review, we really do value all customer feedback.
I’m very sorry to hear that your visit to The Retreat Exeter wasn’t as relaxing or enjoyable as we would have hoped. It’s disappointing to learn that you experienced issues during your visit.
Your booking was made online, and the guest names and treatment choices are automatically sent to the venue as part of the process. As there were only two guests and both of you selected the same treatments, it’s unclear why the spa had difficulty scheduling your appointments. Treatment allocation and providing guests with their itinerary is the responsibility of the spa team, and I’m sorry this wasn’t handled smoothly.
Your package also included a complimentary spa gift, which should have been provided during your visit.
As a third‑party booking agent, we invite customers to leave two separate reviews, one about Spabreaks.com and one about the spa or hotel itself. The review you left relates to the venue, so yesterday we sent you a second invitation to review your spa experience directly. This allows us to pass your feedback straight to the spa.
We would be grateful if you could complete that spa‑specific review
If you would prefer to raise a formal complaint, I’d be happy to arrange this for you and our Customer Relations Team will investigate further.
Kind regards
The Spabreaks.com Feedback Team
Valentine's spa cancelled at late notice with bad after support.
I booked a spa package for me and my wife for tomorrow February 14th (Valentine's Day).
Having received a booking acknowledgement, and then a second booking confirmation email, 2 weeks prior to the date, I was looking forward to surprising my wife with the treat.
However less than a week ago before tomorrow's date, I received an email from Spa Breaks letting me know that due to an online availability issue, they could no longer honour my booking, and said they would provide a dedicated agent to help me resolve it. I promptly replied, emphasising that given the date I was keen to resolve it ASAP, yet received no reply.
After chasing, 2 days later I eventually received a reply from a different agent, offering 3 alternatives for the spa day - all at different locations, with shorter treatments and less access to spa facilities (one without any spa facilities) and even the cheek to ask for additional money (about £100 extra per person) to pay for these reduced experiences. I imagine this is because every venue is fully booked given the date, which would have been much easier to remedy had the whole situation been addressed more promptly.
An alternative solution offered was for a credit note refund, and I note the very deliberate attempt to only offer a credit note rather than the statutory obligation for a cash refund in order to try and keep my money. I of course insisted on a cash refund, in order to get the money back so I could try and make alternative arrangements for Valentines, and once again customer support went quiet on me. The next day I then had to spend a duration of my time on hold on the phone to get through to a different agent who noted that a cash refund had been requested but not yet initiated, which she finally did for me, without any apology for the inconvenience caused or offer of compensation.
Very unimpressed with the lack for foresight or support throughout the process.
10 februari 2026
Review zonder uitnodiging
Antwoord van Spabreaks.com
Dear Craig,
Thank you for taking the time to leave us a review, we really do value all customer feedback.
I’m very sorry to hear that there were issues with your booking at The Grove. Spabreaks.com successfully creates thousands of bookings each week, so it is extremely unusual for availability problems to arise, and I completely understand how disappointing this must have been.
Your booking was initially confirmed by the Reservations Team at The Grove, with treatment and lunch times allocated. The venue later contacted us to advise that they were regrettably unable to accommodate your booking after all.
As your booking agent, Spabreaks.com liaised with the venue and requested that your booking be honoured as originally confirmed. Unfortunately, on this occasion, the venue was unable to do so.
We also explored alternative venues for you, however Valentine’s weekend is an exceptionally high‑demand period and no comparable options were available.
I can confirm that a full refund has now been processed.
We sincerely apologise for the disappointment and inconvenience caused.
Kind regards
The Spabreaks.com Feedback Team
Your advisor Jessica Hack was…
Your advisor Jessica Hack was outstanding! I have a “few” issues and she helped me above and beyond. A true asset to your company.
13 februari 2026
Review zonder uitnodiging
Antwoord van Spabreaks.com
Hi Carla,
Thank you so much for taking time to leave us a review, we love receiving feedback from our customers.
I'm pleased to hear that Jessica provided such outstanding service and made the booking process simple and straightforward.
We're always happy to help and hope you enjoy your spa experience.
Kind regards
Anthony - Quality Assurance
Advisor was nice and helpful
13 februari 2026
Review zonder uitnodiging
Antwoord van Spabreaks.com
Hi Bobbie,
Thank you kindly for leaving us a review, we always appreciate hearing feedback from our customers.
I'm so pleased to hear that Drew was nice and helpful and made the booking process easy.
With over 500 UK spas and hotels in our portfolio, we’re proud to offer a wide range of options to suit every customer’s needs.
We look forward to assisting you with your next booking.
Kind regards,
Anthony - Quality Assurance
Great packages/ deals & amazing…
Great packages/ deals & amazing customer service. Specifically Jessica Hack who assisted me with booking my spa break!
13 februari 2026
Review zonder uitnodiging
Antwoord van Spabreaks.com
Hi Brooke,
Thank you so much for taking time to leave us a review, we love receiving feedback from our customers.
I'm pleased to hear that Jessica was super helpful and assisted with your booking.
We're always happy to help and hope you enjoy your spa experience.
Kind regards
Anthony - Quality Assurance
Worst birthday present
I’ve had such a disheartening experience this time. I used spa breaks before and enjoyed the service. However, this time around, I really felt I was dealing with the middleman, someone who doesn't do their job well. I purchased my spa break on January 5th to use on January 25th; it's February 13th, and I haven't got a booking yet. What is the point of allowing you to choose the date and time for your purchased service if Spabreaks does not communicate directly with the spas? I have spent over a month dealing with the spa and Spabreaks to have an alternative booking. I am losing time and money. I want my money back. And I want an explanation of why this happened. I’m very disappointed with the service.
5 januari 2026
Review zonder uitnodiging
Antwoord van Spabreaks.com
Dear Paulina,
Thank you for leaving us a review, we truly appreciate all feedback from our customers.
I’m really sorry to hear that you experienced difficulties with your booking. We understand how disappointing this must have been, especially when you were looking forward to your spa day. Spabreaks.com successfully completes thousands of bookings each week, so it’s always concerning to hear when something hasn’t gone as smoothly as it should. Please accept our sincere apologies for the inconvenience caused.
Our Customer Services Team has been in contact with Edinburgh Marriott Hotel Holyrood, and I’m pleased to see that a new date for your spa day has now been confirmed and emailed to you. We hope this allows you to enjoy the relaxing experience you originally planned.
Thank you again for sharing your experience, and we’re sorry for any frustration or disappointment along the way.
Kind regards
The Spabreaks.com Feedback Team
Great customer service
I initially had a issue with my emails going to spam, but Anthony resolved this and my query promptly. Thank you.
12 februari 2026
Review zonder uitnodiging
Antwoord van Spabreaks.com
Dear Sir or Madam,
Thank you for taking the time to leave us a review, we value all feedback from our customers.
Thank you for providing us with further contact information.
I'm pleased to hear that you were happy with the resolution and we sincerely apologise for the delay in responding to your requests.
Kind regards,
The Spabreaks.com Feedback Team
My husband purchased a voucher for me…
My husband purchased a voucher for me with a total value of £280. Unfortunately, I was only able to book weekday appointments, as no weekend availability was offered. Before I was able to use the voucher, it expired, and I was disappointed to be informed that neither a refund nor a redemption extension would be provided.
This has been a very unpleasant experience. What was intended to be a thoughtful and generous gift has instead become a source of frustration and disappointment. Based on this experience, I would NOT recommend Spabreaks vouchers, and I will not be purchasing gifts from this website in the future.
11 februari 2026
Review zonder uitnodiging
Antwoord van Spabreaks.com
Dear Ella,
Thank you for taking the time to share your feedback. We genuinely appreciate all reviews and use them to help improve our service.
We have reached out to you via Trustpilot requesting further information, as we have not been able to locate your voucher purchase based on the details provided so far.
Spabreaks.com vouchers include a one‑year redemption period, during which the booking must be made. However, the expiry date relates only to when the booking needs to be confirmed. This offers added flexibility, allowing customers to select any future travel date currently available, meaning you can have up to two years from the date of purchase to enjoy your spa experience.
Apologies for any disappointment caused.
Kind regards
The Spabreaks.com Feedback Team
Top class customer service
Jessica could not have been more helpful or supportive. It was so refreshing to have someone to make that extra effort to help me,
11 februari 2026
Review zonder uitnodiging
Antwoord van Spabreaks.com
Hi Jon,
Thank you so much for taking time to leave us a review, we love receiving feedback from our customers.
I'm pleased to hear that Jessica was so helpful and went the extra mile to assist you with organising your booking.
We're always happy to help and hope you enjoy your spa experience.
Kind regards
Anthony - Quality Assurance
I booked the spa for 2 with a friend
I booked the spa for 2 with a friend, unfortunately I had an unexpected health problem the same day and I was unable to use this treatment out of respect for them, out of hygiene, I warned them in the morning to cancel, knowing that the treatment was just 30 minutes of the mask, and 3 hours of access to the pool/jacuzzi... so that did not involve the staff, such as for a massage or monopolizing someone for example... and they did not want to pay me back anyway. So I didn't go, but I lost my money. My friend went there anyway but came out very early because no one guided her, she had to change in the toilet because no fitting room and lockers filled with people, her locker was not closing, she had to claim the chocolates that were in the basic package and her 30-minute mask led treatment was done in a kind of hallway where everyone passes, like a waiting room. It's hard to relax with all that. As a bonus, she was robbed of her bathrobe and towel while she was bathing, and on the email it was written that the treatment was at 11:30 PM but she was told at the reception that it was at 11:30 AM (I still have the screen of the email I sent to my friend where it is well stipulated 11:30 Pm beginning of the treatment)... We won't go back, it was more anxiety-inducing than anything else, and I lost money on a health problem that I unfortunately can't predict in advance.
9 februari 2026
Review zonder uitnodiging
Antwoord van Spabreaks.com
Dear Lau,
Thank you for taking the time to leave us a review. We genuinely value all feedback and use it to help improve our service.
I’m very sorry to hear that you have been unwell and I do hope you are feeling better soon.
The Rena Spa Royal St Paul's Hotel operates a strict 7‑day cancellation policy. While I’m sure the team empathised with your situation when you called, they would not have been able to authorise a refund if you felt unwell on the day and were unable to attend.
At such short notice, the only alternative would have been for someone else to attend in your place, which I appreciate may have been difficult to arrange.
Although your LED Light Mask treatment is not carried out directly with a therapist, the venue still manages overall guest numbers and would have allocated capacity for your visit in advance.
I was also disappointed to hear that your friend did not enjoy her experience as much as we would have hoped. We have emailed you this morning with a link to review your visit, and any feedback you provide will be shared with the spa for their attention.
I can confirm that the booking confirmation sent to you by Spabreaks.com states that your treatments were scheduled for 11:30am, not 11:30pm, when the spa would have been closed.
If you would like to take your concerns further, our Customer Relations Team will be more than happy to support you through our formal complaints procedure.
Kind regards,
The Spabreaks.com Feedback Team
SpaBreaks made my Valentines booking possible
I was stuck with nowhere to book for Valentines Spa Break and Managed to get in touch with Charlotte from SpaBreaks via WhatsApp chat. Charlotte helped me to secure a last minute booking and I was about to give up. The booking cost was also cheaper compared to what I was seeing online.
10 februari 2026
Review zonder uitnodiging
Antwoord van Spabreaks.com
Hi,
Thank you kindly for leaving us a review, we always appreciate reading customers feedback.
I'm glad to hear that Charlotte was so helpful and assisted you efficiently with your arranging your Valentine's Day breaks via WhatsApp.
We're always happy to help.
I hope you enjoy your spa visit and we look forward to assisting you with your next booking.
Kind regards
Anthony - Quality Assurance
Amazing support
Sophie Bonwick was super helpful and sorted my request efficiently and quickly
7 februari 2026
Review zonder uitnodiging
Antwoord van Spabreaks.com
Hi Emma,
Thank you kindly for leaving us a review, we always appreciate reading customers feedback.
I'm pleased to hear that Sophie was really helpful and dealt with your request quickly and efficiently.
We're always happy to help.
We look forward to assisting you with your next booking.
Kind regards
Anthony - Quality Assurance
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