I just called the Spa Breaks team and had the absolute pleasure of speaking with a Spa Specialist named Drew Leigh. From start to finish, Drew was incredibly helpful, professional, knowledgeable, an... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
I needed to amend a booking with Spabreaks due to illness and I was helped almost immediately upon ringing. Bianka, a really friendly staff member, was able to contact the Spa hotel to rearrange my bo... Toon meer
Bedrijf heeft geantwoord
Spabreaks.com mis-selling gift vouchers - I searched online for a spa package at Park Plaza Cardiff specifically for my wife as a gift, which advertised an offer via spabreaks.com. I clicked to book... Toon meer
I recently booked a spa trip and had a great experience with the team. The online options didn’t show the suite that I required as I needed a three person room, so I got in touch for help. Charlotte... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Created by Abi Selby, Spabreaks.com is a spa booking service working with more than 1300 spa destinations in the UK and overseas and arranging spa days and breaks for up to 6,000 people each week. From a small team of three, we have grown to a family of more than 90 members of staff with an office of knowledgeable spa consultants in Brighton. But those are just the numbers. Spabreaks.com's founding principle was to make the world of spa more accessible to anybody and everybody who wanted to go. We wanted to bring back the ancient purpose of spas as places of sanctuary for mind and body. We wanted to showcase the variety of spa experiences available to every individual, occasion, location and preference. Crucially, we wanted to make spas more accessible to anyone with a major health problem or disability, and work with industry leaders to make sure that anyone who had previously felt marginalised never feels that way again. Over the past decade, that’s exactly what we’ve done. We believe in the many positive benefits of spa experiences and that they can and should be available to help the health and wellbeing of everybody. That’s why we are working to make spas accessible and enjoyable for every body by providing an unrivalled choice of spas and spa packages, through first class service and convenience for all of our customers. Our ‘spa break for every body’ ethos is central to what we do. When we started Spabreaks.com, spas were often seen as the domain of women with too much money and too much time on their hands, and that they were for a stereotypical ‘body beautiful’. We believe that spa experiences are for real benefit to all of us and that spas are places where everyone should feel safe and looked after. We believe they are for everyone at every age, gender, weight and state of wellness, and that there are experiences, treatments and destinations that everybody and every body can enjoy. You can watch the video here https://www.youtube.com/watch?v=NNEFmJgy1_s&t=60s
Contactgegevens
Verenigd Koninkrijk
- 0800 043 6600
- customerservice@spabreaks.com
- www.spabreaks.com
4,3
Uitstekend
20K reviews
Heeft 98% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 24 uur
Zo gebruikt dit bedrijf Trustpilot
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Sophie was extremely efficient friendly…
Sophie was extremely efficient friendly and accommodating
20 februari 2026
Review zonder uitnodiging
Antwoord van Spabreaks.com
Hi Laura,
Thank you so much for taking time to leave us a review, we love receiving feedback from our customers.
I'm pleased to hear that Sophie provided such efficient and friendly service and assisted you with your query.
We're always happy to help and look forward to helping you to organise your next spa experience.
Kind regards
Anthony - Quality Assurance
Avoid Spabreaks - Valentines Experience Completely Ruined
I booked a 1 night spa break at the Belton woods hotel for £383 thinking that would be a nice surprise for Valentines day with a nice relaxing spa day experience.
Unfortunately it was anything but relaxing and stress free. The Spa Treatments that were booked as part of this experience were arranged and booked in with the Hotel. The times given to me were very inconvenient so I called up and asked if anything could be done, as they were booked for 9AM when check-in wasn't until 3PM.
I wanted to check if there were any later appointments available or if we would have access to any facilites. That was only just the beginning after being told this would be looked into as they shouldn't have been booked at this time in the first place, I got no response.
After repeated phone calls asking for any updates if anything could be done, I was then finally told after speaking to maybe the 4th Person that the Spa Treatments were actually cancelled entirely without my permission. Which entirely ruined the purpose of our 'Spa Break' given the Spa part didn't happen.
After raising a formal complaint and asking for this to resolved it feels like they are delaying and being slow at responding in my opinion on purpose just to drag their feet out of stubborness.
They then repeatedly tried to force me to accept a reduced price which was no where near the value of the spa treatments that were cancelled, and also removed the complimentary robe and towels the day prior to booking, physically changing it in the contract.
I have never experienced such a lack of communication or care that something went wrong from a supposedly professional company. My complaint feels like just another day amongst many for the company. It was like speaking to a brick wall. Continuously being told I would be called back, to never be called back by any one of the numerous customer service members that I spoke to.
Absolutely horrific experience, the customer service team could not care less if anything goes wrong, don't bother with Spabreaks just go directly to whatever hotel you want to book with!
I have reached out multiple times with formal complaints asking for a resolution however all I got in return was an email saying to wait 28 days before they can get back to me...
This was supposed to be a memorable first Valentine's Day together, and it was just for all the wrong reasons.
14 februari 2026
Review zonder uitnodiging
Antwoord van Spabreaks.com
Dear Callum,
Thank you for taking the time to leave us a review. We value all customer feedback and respond to both positive and negative feedback.
At Spabreaks.com, we are committed to delivering the highest standards of customer service, and I am genuinely sorry that we have fallen short of those standards for you. Please accept our sincere apologies for the disappointment, inconvenience, and delays you have experienced.
I understand how frustrating this situation must be, and I want to reassure you that my colleagues in our Customer Relations Team team are continuing to work towards resolving your complaint as quickly as possible.
Kind regards,
The Spabreaks.com Feedback Team
Sparbreaks need to vet the hotels and spars they work with. Very very disappointing day at Abbey hotel and Spar place needs a refurbished, staff I'll that were giving treatment,
Need to stop trying to be something it's not
21 februari 2026
Review zonder uitnodiging
Antwoord van Spabreaks.com
Dear Lubi,
Thank you for leaving us a review. We genuinely value all feedback and appreciate you taking the time to share your experience.
I’m really sorry to hear that your visit to The Abbey Hotel was not as relaxing or enjoyable as we would have hoped. It’s disappointing to learn that you encountered issues during your visit.
Spabreaks.com has a dedicated Product Team which is in regular contact with all of the 550 plus venues that we partner with.
As a third‑party booking agent, Spabreaks.com invites customers to leave two separate reviews: one relating to our service (website, booking process, communication), and a second relating specifically to the spa or hotel experience. You completed the first review, but the comments you shared relate to the venue itself.
As your visit was only on Saturday, we will be sending the second review invitation shortly. This second review is important, as it allows us to forward your feedback directly to the spa so they can address the issues raised and make improvements.
I would be very grateful if you could complete that spa‑specific review when it arrives.
If you would prefer to raise a formal complaint, please contact our Customer Relations Team who will investigate this further.
Kind regards
The Spabreaks.com Feedback Team
Absolute awful service and company
Book direct or elsewhere, made a booking for in 4 days time and the same evening a relative sadly passed, the following morning i emailed to cancel the booking due to not wanting to go because of the passing of a relative and all i got met with was completely unfair treatment. I cancelled the booking within 12h of placing it, if it wasnt for this death i would have gone but i didnt want to and the refused to refund me. Use other websites or go direct as spabreaks is a very shameful company
14 februari 2026
Review zonder uitnodiging
Antwoord van Spabreaks.com
Dear Casino
Thank you for leaving us a review, we always appreciate receiving customer feedback.
We’ve requested further information from you via Trustpilot, as we’ve been unable to identify your booking from the details provided.
Once we have this, we’ll be able to give you a more informed and personalised response.
Kind regards
The Spabreaks.com Feedback Team
Amazing service
Amazing service. Easy to book. Very helpful. Thank you so much for your help Jessica Hack.
22 februari 2026
Review zonder uitnodiging
Antwoord van Spabreaks.com
Hi Catherine,
Thank you so much for leaving us a review. We always appreciate receiving feedback from our customers
I'm pleased to hear that Jessica provided such amazing service and assisted you with organising your booking.
I hope you enjoy your spa experience and we would be very happy to help you again in the future.
Kind regards
Anthony - Quality Assurance
Very disappointed
Very disappointed
I initially had booked a couples spa day for me and my wife but it had to be amended twice as the hotel we booked it at was fully booked for 2 of the dates I picked.
Then when we got to the hotel we were told that they were not fully booked for the 15th of February even though I was told via email by spa breaks that the hotal was fully booked for that day.
Next time I will book directly.....
21 februari 2026
Review zonder uitnodiging
Antwoord van Spabreaks.com
Dear Paulo,
Thank you for your review. We value all customer feedback and take every opportunity to learn, improve, and continue delivering the level of service our customers deserve.
We are sincerely sorry that your booking for Macdonald Hill Valley could not be accommodated. As a third-party booking agent, we rely on our spa and hotel partners to keep us updated with their availability, and we apologise that the venue did not have sufficient treatment time to accommodate your booking on this occasion.
In the rare event that a booking cannot be fulfilled, Spabreaks.com will always aim to offer suitable alternatives so that our customers can still enjoy a spa experience. In your case, these options included amending the date, offering a credit note for future use, or processing a refund.
We were advised by the venue that they were also fully booked on your preferred alternative date which was the following day, and your booking was subsequently confirmed for the 21st. Availability is managed by the venue through a live booking system and can change quickly due to last‑minute bookings and cancellations.
We are truly sorry for the disappointment and inconvenience this situation has caused, and we appreciate you taking the time to share your feedback with us.
Kind regards,
The Spabreaks.com Feedback Team
I was really disappointed with my…
I was really disappointed with my recent spa day at Sprowston Manor hotel spa and golf, I feel it was very misleadingly advertised.
Spa breaks had firstly not informed the hotel of our visit, the kind receptionist managed to fit us.
This should not be sold as a relaxing spa experience. The spa day runs from 10am–6pm, yet there is nowhere within the hotel itself to have lunch. The only food available was at the clubhouse across the car park — which completely defeats the purpose of a spa day. Who wants to get dressed halfway through a spa treatment day just to walk across a car park for something to eat?
The massage itself was far from relaxing, as the treatment rooms are located off noisy corridors, meaning you can hear people constantly walking past and talking.
The jacuzzi was not working during our visit, which was disappointing, and the pool was full of children due to half term. It felt much more like a local leisure centre than a hotel spa — clearly the facilities are heavily used as a public leisure pool rather than a peaceful spa environment.
Hygiene was also a concern. The sunbeds had dirty covers which did not feel clean or inviting.
To add to the underwhelming experience, refreshments were simply tea and coffee from a Starbucks-style machine served in paper cups — not what you would expect from a spa day.
In the end, we left at 2pm as we were so disappointed.
At best, this might be acceptable as a free leisure facility if you were staying at the hotel — but it is absolutely not worth the money when booked as a spa day through Spa Breaks.
20 februari 2026
Review zonder uitnodiging
Antwoord van Spabreaks.com
Dear Sarah,
Thank you for leaving us a review on Trustpilot. We genuinely value all feedback and appreciate you taking the time to share your experience.
I’m really sorry to hear that your visit to Sprowston Manor Spa and Golf was not as relaxing or enjoyable as we would have hoped. It’s disappointing to learn that you encountered issues during your visit, especially when the experience should have felt seamless.
Your booking was made online, and the guest names and treatment choices are automatically sent to the venue as part of the booking process.
As a third‑party booking agent, Spabreaks.com invites customers to leave two separate reviews: one relating to our service (website, booking process, communication), and a second relating specifically to the spa or hotel experience. You completed the first review, but the comments you shared relate to the venue itself.
This second review which is sent separately is important, as it allows us to forward your feedback directly to the spa so they can address the issues raised and make improvements.
I would be very grateful if you could complete that spa‑specific review when it arrives.
If you would prefer to raise a formal complaint, I’d be happy to use the details from your review to open one on your behalf, and our Customer Relations Team will investigate this further.
Kind regards
The Spabreaks.com Feedback Team
Atrocious service
I’m extremely disappointed with the service I received from Spa brakes.
It has taken nearly four weeks and 26 emails just to request a credit for an unsatisfactory booking that we ended up walking out of after 1 hour of arriving into the hotel.
We requested a transfer from one hotel to another, however, because spa brakes opening hours are differ from advertised on the system, we could not transfer our booking. We were advised by the hotel that we would need to wait for Spa brakes to transfer the funds to the alternative hotel before we could stay!
4 weeks later, i am still trying to explain that I've paid over £275 for a 1 spa night and had nothing in return, but a headache.
Instead of resolving the issue, Spa brakes have not listened and not made the relevant calls to resolve this issue!! One phone call, that’s all it took !!
Spa brakes are happy to take your money, but not wanting to pick up a phone and resolve issues for customers.
After this experience, I won’t be using this company again to book holidays. I’ll continue to go through Spa Seekers, where customer service is taken seriously.
31 januari 2026
Review zonder uitnodiging
Antwoord van Spabreaks.com
Dear Emma,
Thank you for taking the time to leave us a review. We truly value all customer feedback and aim to respond with care and clarity.
At Spabreaks.com, we are committed to delivering the highest standards of customer service, and I am genuinely sorry that we have fallen short of those standards for you. Please accept our sincere apologies for the disappointment, inconvenience, and delays you have experienced.
I understand how frustrating this situation must be, and I want to reassure you that my colleagues in our Customer Relations Team team are continuing to work towards resolving your complaint as quickly as possible.
Kind regards,
The Spabreaks.com Feedback Team
Super easy to book
Super easy to book, great discounts. Used whatsapp for booking nice to communicate with a person. Second time using - will use again thank you.
19 februari 2026
Review zonder uitnodiging
Antwoord van Spabreaks.com
Hi Jodie,
Thank you so much for taking time to leave us a review, we love receiving feedback from our customers.
I'm pleased to hear that Kailani was very helpful and made the booking process simple and straightforward via WhatsApp.
We're always happy to help and hope you enjoy your spa experience.
Kind regards
Anthony - Quality Assurance
Jessica Hack amazing customer service
Jessica Hack made and held my request for a week until I could confirm the booking and pay for it. She was super helpful getting me an accessible room for my wife, thank you so much 🙏
20 februari 2026
Review zonder uitnodiging
Antwoord van Spabreaks.com
Hi DD,
Thank you so much for taking time to leave us a review, we love receiving feedback from our customers.
I'm pleased to hear that Jessica was super helpful and assisted you with organising your booking.
We're always happy to help and hope you enjoy your spa experience.
Kind regards
Anthony - Quality Assurance
Customer Service
Lani was very helpful trying to sort out an expired gift card which she did. I am so grateful as it was a gift from my husband.
In addition Lani was patient whilst waiting for me to sort out a date with my sister in order to confirm the booking.
Am finally looking forward to a day of relaxation and 'me' time.
19 februari 2026
Review zonder uitnodiging
Antwoord van Spabreaks.com
Hi Tracey,
Thank you so much for taking time to leave us a review, we love receiving feedback from our customers.
I'm pleased to hear that Kailani was so helpful and assisted you with making your booking.
We're always happy to help and hope you both enjoy your spa experience.
Kind regards
Anthony - Quality Assurance
I saved up for a long time to spend…
I saved up for a long time to spend Valentine’s at brandshatch spa hotel kent and it was the worst time ever our Valentine’s was ruined
Not only was our room not the room I booked but it was not clean in fact even the cafeteria was not clean the waitress couldn’t be bothered to wipe the tables
The manager was a waste of time he did absolutely nothing to fix the problems needless to say I would not go again
I did not save up for weeks to stay in a dirty room
But that’s what I got
Waited 40 mins to eat dinner then 20 mins for the bill
14 februari 2026
Review zonder uitnodiging
Antwoord van Spabreaks.com
Dear Nikita,
Thank you for leaving us a review on Trustpilot. We truly value all customer feedback.
I’m very sorry to hear that your visit to the Mercure Dartford Brands Hatch Hotel was not as relaxing or enjoyable as we would have hoped, and it’s disappointing to learn that you experienced several issues during your stay.
As a third‑party booking agent for all the spas and hotels featured on our website, we invite customers to leave two separate reviews: one relating specifically to Spabreaks.com (such as the website experience, booking process, communication, or customer service), and a second relating to the spa or hotel itself. The review you have completed relates to your visit to the hotel rather than your experience with Spabreaks.com..
We will shortly be sending you a second invitation to review your spa experience directly. This dedicated spa review allows us to forward your feedback straight to the venue so they are aware of your comments and can make improvements where needed.
We would be most grateful if you could complete that review when it arrives so that we can ensure the spa receives your feedback.
Please contact Spabreaks.com directly if you would like assistance with making a formal complaint.
Kindest regards
The Spabreaks.com Feedback Team
Not to be trusted
I look forward to this review being removed, as review sites don't seem to like bad things said about their companies that are being reviewed. (That are paying fees, talk about conflict of interest)
12th paid for romantic spa on 15th for wife and I. 13th after 6pm. spabreaks cancels the event without explanation. Tries to fob me off with vouchers instead of refund. I ask for refund, they tell up to 14 working days. A week later I'm still waiting. This is the first time and last time I have used this company. never again. I have used spaseekers in the past without incident and wish I hadn't bothered with this scamming company. They will shortly be receiving a chargeback for failure to provide goods and services. Tried to raise a complaint and Sinead basically ignored the request. Review will shortlly be blacklisted. Enjoy it while its here.
Edit.
Its interesting that they claim booking done Tuesday 12 Feb. When the 12th of Feb was THURSDAY. I see an email after 3.40pm FRIDAY 13thFeb. saying vouchers, at 5pm. Of course no one answers phone at this point. Ar no point did anyone offer any alternatives and flatlly refused to raise a complaint.
Either somone is lying or thier calender is a bit wonky and is 2 days behind.
Wife still not forgiven me for this mess.
I wish I could go back to Tuesday the 12th/10th time travel and never book with this company.
Like I said Not to be trusted'.
13 februari 2026
Review zonder uitnodiging
Antwoord van Spabreaks.com
Dear Dazza,
Thank you for leaving us a review on Trustpilot.
At Spabreaks.com, we genuinely value all customer feedback - positive or negative. While we can’t speak for other businesses, we want to be clear that we never ask for reviews to be removed simply because they may reflect negatively on us.
In fact, quite the opposite is true. We welcome honest feedback, and we’re always happy to engage when a customer feels their experience hasn’t met expectations. It’s an important part
of how we learn, improve, and continue to deliver the service our customers deserve.
We are sincerely sorry that your last‑minute booking for Bannatyne Barnsley could not be accommodated. As a third‑party booking agent, we rely on our spa and hotel partners to keep us updated with their availability, and we apologise that the venue did not have sufficient treatment time to accommodate both guests on this occasion.
In the rare event that a booking cannot be fulfilled, Spabreaks.com will always aim to offer suitable alternatives so that our customers can still enjoy a spa experience. These options included amending the date, offering a credit note for future use, or processing a refund.
Your booking was made online on the evening of Tuesday 12th February 2026, after our offices had closed, and our first email advising that the booking could not be accommodated was sent at lunchtime on Wednesday 13th February.
As requested, we confirmed that a full refund would be processed. Refunds typically take 7–10 days to clear, depending on your bank and method of payment, though they often appear sooner.
We apologise again for any disappointment or inconvenience caused, and thank you for taking the time to share your feedback.
Kind regards
The Spabreaks.com Feedback Team
Great customer service from Drew!
Great customer service from Drew!
18 februari 2026
Review zonder uitnodiging
Antwoord van Spabreaks.com
Hi Sam,
Thank you kindly for leaving us a review, we always appreciate reading customers feedback.
I'm pleased to hear that Drew was very helpful and assisted you with arranging your booking.
We're always happy to help via either WhatsApp, Live Web Chat or phone.
I hope you enjoy your spa visit and we look forward to assisting you with your next booking.
Kind regards
Anthony - Quality Assurance
Drew made it super easy to use and book…
Drew made it super easy to use and book for us. Highly recommend
18 februari 2026
Review zonder uitnodiging
Antwoord van Spabreaks.com
Hi Nicola,
Thank you so much for taking time to leave us a review, we love receiving feedback from our customers.
I'm pleased to hear that Drew was helpful and made the booking process super easy to complete.
We're always happy to help and hope you enjoy your spa experience.
Kind regards
Anthony - Quality Assurance
Excellent customer service
Made a booking online and the customer service has been excellent , i had a an issue with my email and it was sorted and followed up straight away , thank you , looking forward to our spa break and feel reasurred that i made the right choice when booking.
17 februari 2026
Review zonder uitnodiging
Antwoord van Spabreaks.com
Hi Sarah,
Thank you so much for leaving us a review. We always appreciate receiving feedback from our customers
I'm pleased to hear that Darcie provided such excellent service and assisted you with your query.
I hope you enjoy your spa experience and we would be very happy to help you again in the future.
Kind regards
Anthony - Quality Assurance
Not possible to leave a lower review so…
Not possible to leave a lower review so stuck here with a one star. Absolutely do not recommend as they will accept payment, provide times and then change times the day before, offering no recourse and keeping the original booking amount. They did not care that we were on vacation and had structured our day around the originally provided times. They will point to their Ts & Cs stating they are allowed to do this but they do not have their customer's best interests at heart and are just trying to take your money! Avoid like the plague.
26 september 2025
Review zonder uitnodiging
Antwoord van Spabreaks.com
Dear David,
Thank you for sharing your review on Trustpilot. We truly value all customer feedback.
Thank you for providing additional details regarding your booking.
I’m sorry to hear that you experienced issues with the allocation of treatment times on your recent booking. I understand how frustrating this can be when you’re looking forward to a relaxing visit.
I've had the opportunity to review your booking confirmation and note that the treatment times are displayed as "To Be Confirmed" as treatment times are allocated directly by the spa based on their availability for the chosen date.
Spabreaks.com, as a third‑party booking agent, does not play a role in the scheduling of spa treatments although we are happy to liaise with venues on request regarding amending the itinerary.
Occasionally, for operational reasons such as staff absences or other logistical challenges, a spa may need to amend treatment times. We apologise on their behalf if any changes made did not suit your preferences.
As part of our booking process, we do advise, before any payment is taken,that treatments may be scheduled at any time during your visit. For guests with specific time requirements, our team of Spa Experts is always happy to contact the venue during the booking process to help secure suitable times wherever possible.
We appreciate your feedback and apologise for any inconvenience caused.
Kind regards
The Spabreaks.com Feedback Team
Additional cost when booking
I have spoken with Anthony Jacobs who explained that the price had increased a few days before the booking was made. He has kindly offered to refund the additional payment.
I bought a spa day experience for my wife and daughter at Carnoustie Golf hotel costing £277.60 and was surprised and disappointed when they booked to use it there was an additional charge of £24. Maybe I missed something in the "small print" but I thought I had purchased a spa break and was not aware that there may be additional cost involved
14 februari 2026
Review zonder uitnodiging
Antwoord van Spabreaks.com
Dear Peter,
Thank you for sharing your review on Trustpilot. We truly value all customer feedback.
I’m sorry to hear that there was a pricing issue with your recent booking. I completely understand how frustrating this can be when you’re looking forward to your spa experience.
I have contacted you directly so that I can provide a resolution and discuss this with you in more detail. I look forward to hearing from you.
Kind regards
The Spabreaks.com Feedback Team
She was so nice (charlotte) really…
She was so nice (charlotte) really friendly and helpful
16 februari 2026
Review zonder uitnodiging
Antwoord van Spabreaks.com
Hi Remi,
Thank you kindly for leaving us a review, we always appreciate reading customers feedback.
I'm glad to hear that Charlotte provided such friendly customer service and assisted you with completing your booking.
We're always happy to help.
I hope you enjoy your spa visit and we look forward to assisting you with your next booking.
Kind regards
Anthony - Quality Assurance
Booking experience was faultless
Booking experience was faultless - thank you Sophie. We are looking forward to our spa break
16 februari 2026
Review zonder uitnodiging
Antwoord van Spabreaks.com
Hi Holly,
Thank you so much for taking time to leave us a review, we love receiving feedback from our customers.
I'm pleased to hear that Sophie was very helpful and assisted you with organising your booking.
We're always happy to help and hope you enjoy your spa experience.
Kind regards
Anthony - Quality Assurance
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