Sparklight Reviews 

Cost is excessive. $420/mo for basic cable, Internet and land line phone. Tried to talk to their sales and find ways to reduce the bill. Instead, Went to another provider for less then $100/mo. Cancel your bill near the end of the billing cycle. Because it took so long to port the phone number, went 2 days into the new billing cycle. They don't prorate so I'm now paying for another month. Glad to be rid of them.

Buyer beware.

Sparklight has changed for the worse.
We have had Sparklight since June of 2023.
In the three years and a few months we had their service we had numerous problems! So many, in fact, they gave us a "deal" on the price on our internet service.

We struggle to receive solid connection throughout the years. Had many service tech people come and "fix" the problem. They never fixed it so it would run more than a month without issues

The placed amplifiers, reducers, cleaned the copper tips, fixed issues at the street, and nodes. Yeah, right. Bandaid fixes that kept our household frustrated with the service.
I had a tech tell me "he could not come into my home because we did not rent their equipment." I paid extra for them to do tech calls. The final straw was when the tech told me he had done some services to our street box and then said he could not find any issues with the signal. 20 minutes after he left... we were down again. Sparklight offered me $45 a month for a year. We did not make it a year!!!

They are certainly charging me $45 for a month of internet I cannot use and that is poor business practice.

Recently, I had enough. I called in today and wanted to shut off the service. BE AWARE that Sparklight NO LONGER prorates its services! They are charging me for a full month. I have AT&T fiber optic installed and have had no issues thus far!
I never paid my bill late and went for hours without internet at times. I called in and go the meager adjustment for said issues. I should have switched long ago.

You should know that the company is also increasing its prices to cover the "fast and trusted service that provide." November your bills go up. Thought you should know. Oh, and if they say "they will check the management to see if there is anything they can do..." they are just stonewalling and will call you back to give you the "bad" news.

The automated answering service that takes you in circles for minutes before connecting you to wait even longer for an agent... is a pain in the neck!

Oh well. Headache is going to be gone. Cheers to fiber optic speed with AT&T (not Quantum Internet but same company).

Always had terrible times for maintenance when internet was having problems and now that we are canceling because we are moving to a place with more options, they are either making us return our equipment via mail but wont send a shipping label so we have to pay for it or drive over an hour to drop it off at their facility. Terrible customer service and mediocre internet that had frequent outages over the years.

I have been a Sparklight (Cable One) customer for over 10 years. In the past year and a half, my internet access has not been dependable. I know that their technicians are friendly because I have talked with so many of them or had them to my house to try and fix issues. It is ridiculous that a person pays 80+ a month for service and can’t depend on that service. I think I should get a refund for the days service is out and definitely should not have to wait an entire day for a technician. I am employed also and can’t take an entire day monthly because Sparklight provides poor internet. If you are in the market for internet service, do your research and choose wisely.

It always cuts out. If you want consistency get satellite or opt for a faster fiber provider. A gentle breeze ruins your internet connection with sparklight. Also when you call them for assistance you're met with a terrible ai. It's kinda embarrassing that their slogan is "Reliable, High-Speed Internet." I have experience with many different internet providers and this is easily the worst one. Please don't take a risk on this one for your own sake. Especially if you are a form of medical facility.

Tre was outstanding as he solved my technical issues promptly and was a joy to work with. Bravo!

The internet works alright, I don’t like how the prices will double unexpectedly, you should get a set price. Also the language barrier is very difficult to understand sometimes. And the app tends to sign you out ever so often and have to create a new username/password and you’re not given an easy way to do it, I personally would like to be able to change it without calling tech support.

Eric from Sparklight in Twin Falls came today to make the switch to Sparklight TV. He was very pleasant, patient and provided excellent education on the new service. He even was supportive of me taking notes. Eric is a prime example of excellent customer service. Thank you Eric.

Worst signal I've ever had in my life. The internet goes out from time to time keeping good download speed but 1 MBPS upload speed. They've never fixed it and their customer service is nonexistent.

How is no one else awake in my house, and I'm still lagging in everything I do? This company is a joke and shouldn't be allowed to charge for something as shitty as the internet is. And I can put a specific date on me lagging because it is every single day. Whether people are home or not. If people are awake or not. No matter where I have my computer in my room, I will be lagging no matter what. This company is horrible

My latest interaction with Sparklight was yet another unacceptable example of poor customer service. Ironically, the call concerned a low survey score I had submitted at Sparklight’s own request. A representative left me a voicemail asking to discuss my feedback and provided a number for me to call back. When I returned the call, however, I was routed into the standard queue rather than connected with her directly. I explained the situation to a technical support representative, who transferred me to billing, where I had to repeat the entire explanation. The billing agent then said he would investigate and return within three minutes. After waiting an additional 20 minutes with no response, I hung up. Sparklight’s decision to solicit feedback and then handle the follow-up with the same inefficiency that prompted the complaint in the first place is both frustrating and telling. This experience reflected a serious lack of accountability, coordination, and respect for the customer’s time.

I like to give Ivan dronov was wonderful doing my new sparklight boxes explain everything very fast early very nice

Customer service actually nonexistent.
1.long wait times on phone.
2. Signal slows and disconnects multiple times daily sometimes for hours at a time.
3.overhead lines on ground and others just off the ground. Some for over 2years. Called,no action yet.

Over 10 years with Sparklight aka CableOne. 1.They charge me monthly for a modem that i bought and a tech took away and gave me one of theirs. 2.I downgraded my speed from 1 gig. to 300. They lowered it to 1/3 of that speed. Truly crap. This customer is taking second place to AT&T. I am shopping for a better faster cheaper source. Elon can have my money. When a satelite can give download speed 4x than a hard line to my home. Amazing Crap!

World class horrible service !
Internet overheats! Gone out over 20 times in a month , service window is 9 hours ? Indonesian call support don’t even know how to tell time said my window for service was 8am to 11pm ?
It just goes sorry sorry sorry sorry

We have had a issue the last couple of days and Bryant, very nice and knowledgeable, evaluated our hookup / system professionally. thank you bryant - job well done.

I called Sparklight after seeing their flyer on social media for 40 dollar fiber internet. I called and set up service over the phone for next day install between 8am and 12pm. I had to upgrade my internet for work. So 8 to 12 comes and goes. I call and they say the tech is running behind. Despite repeated calls, the answer is that tech behind. I spoke with manager who basically treated the situation as like I was just angry over nothing as they stated that service will be installed today. So we fast forward to 540pm.
Again the same excuses. The tech finally calls and drops the bomb that my house is outside their service area so he's confused on why no one didnt say anything earlier. The rep on the phone refunded my money right away and offered an apology for the situation. The situation is that their sales department misread the service map. The real issue is that someone in their dispatch saw the address and saw that it wasnt a service location but did nothing
Just simply didnt assign a tech. what should have happened is that the job should have been kicked back but wasnt. No one bother to look at the address to see that it wasnt a service location and wasted a whole day of someone's time

If I could give this company a negative review I would. They have wrecked my front yard and have done very little to fix it. They obviously have no clue what they are doing because they have had to bury a cable in my yard atleast 6 times. Every time they do more damage. I absolutely hate this company with a passion.

Ever since their latest rate hike we have to restart the modem at least once a week. It just magically turns off. Then I have to spend my time unplugging and plugging back in. Dumb internet, not smart. This turn off screws up our networked devices and wastes a lot of time. Looking for better.

We live in a smaller town, so this was our best option. They charge 100 a month which I think was high, but the main issue was canceling Service. I called well in advance of our bill date, only to find that we were still going to have to pay one more month. Basically we are paying $100 for three days of service, including weekend days. There was no working with prorating, and our bill will still come out in two weeks as regular. Never will recommend this company. Also, very difficult to get a hold of.