Sparklight Reviews 

Trust me, you won't be satisfied with Sparklight..The worst..

actually useless people working for support

It is rediculous that a business is not a priority ticket considering it takes it to run our register, printer, and alarm system. I have been waiting all day for a tech, not being able to conduct business. Do better. Businesses DEPEND on having internet. It should not take between 8 and 5 to get to a business. It is now 4:05, not a word.

When internet goes out, can’t contact service. Goes out every few weeks. Have to call but phone doesn’t work because WiFi doesn’t work. Complete failure.

Worst, most unreliable internet service I've ever had for more money than my Comcast internet I used to have that was WAY better. The worst part is they do not prorate your monthly billing if you wish to cancel service in the middle of the billing cycle, which is VERY inconvenient and scammy. The second worse part is if you need anything on the weekends or Holidays you are SCREWED. I much prefer the big name internet companies over this, unfortunately.

The next business day I called customer service, which was the second day of my new billing cycle and it was confirmed I am SCREWED. I now have to pay $80 for a month of service that I do not need. And the funny part is, my service was immediately disconnected, even though I’m still going to pay until the new billing cycle ends on October 5th? So then why would my service be disconnected NOW when I will be billed for another month? If it’s like a subscription service as you claim, subscriptions still are active until the last date of the billing cycle. So this is NOT like a subscription…

Third update, I was finally able to go into the actual sparklight office location in Boise and, hallelujah the woman there understood my predicament and was able to get me out of this new $80/month billing period. Thank you.

Trash internet!!! Cuts out every 10 to 20 minutes... you'll never finish a show or movie. You'll always lag out of a game. And if a service outage, it'll probably take a week to 2 weeks to finish! Over priced internet for horrible services... and tech support is worthless. If your in the Fort Leonard Wood area in missouri, STAY AWAY FROM THIS GARBAGE INTERNET SERVICE!

Worst service I’ve ever dealt with. Seriously, save yourself the headache and go with literally anyone else.

The Wi-Fi constantly goes out, and when you actually need a technician, be prepared to wait forever for someone to show up and fix the problem. The service is unreliable, the response time is terrible, and somehow you’re still expected to keep paying for it.

And it gets even better: if you decide you’ve had enough and cancel your service, they will not prorate your final month. Even after your service has been disconnected, you’re still required to pay the entire monthly fee.

Between the constant outages, painfully slow technician response, and ridiculous cancellation policy, this company has made it very clear that customer service is not a priority.

Do yourself a favor: avoid this company. There are plenty of other providers that deserve your money more.

They advertise online a 29.95 plan but you can't actually order it online. You have to call wait an hour on hold to order the service nit knowing when it will be installed. Give me the runaround and I order internet from someone else. Crap customer service.

For some time now our internet signal has been spotty. Sparklight tech troubleshooting on the phone was was phenomenal, over a weekend, no less! When they said "call us back if it isnt better" they meant it! Our tech, Ian, was like all their folks;.competent, professional, polite! He had to rewire the whole connection to the house. In 100 ° heat! Up on a pole, pulling out old coax. Rewiring us through the tree. In and out of the house checking levels...2.5 hrs. Always smiling and telling me what was going on. It is fixed. You cannot beat SPARKLIGHT for quality of internet service and SKILL of their entire staff. And value! You get a lot of bang for your subscription buck.

⭐⭐⭐⭐⭐

Joe Martinez with Sparklight was absolutely fantastic! He went above and beyond while installing the internet at our business and made sure everything was set up properly and working perfectly before he left. He was professional, knowledgeable, friendly, and incredibly helpful throughout the entire process. It’s rare to receive this level of customer service, and Joe truly deserves recognition for it. Thank you, Joe, for making our installation such a great experience! Highly recommend Joe!

Another ISP accidentally cut our line while burying theirs in the neighborhood. We had to rely on our DVR for any type of TV since a technician couldn’t come that day. The window of “8 to 5” is a TERRIBLE way to inform customers when to expect the tech to arrive. People have jobs/lives, and would appreciate a smaller window to work with. Not everyone can sit around all day to wait for them to show up.

Thankfully, the technician showed up the following day and ran a new line from the telephone pole to the house. However, because we are the last house in the cul-de-sac, the cable went across our neighbor’s yard and the gravel road that goes behind our house. I asked the technician why he didn’t bury it, and he stated someone else would be here within 7 to 10 days to take care of it.

I appreciate them, connecting me quickly, but can’t comprehend why it would take that that long to have someone come out just to put it under ground and out of my way. Either hire more people or get better sub-contractors who are efficient and reliable.

I was also told not to drive over the cable because it could damage the signal. That presented a whole new problem since I use that road to access my truck and trailer behind our house.

I’ve called multiple times to expedite burying the cable, but it appears to fall on deaf ears. Every time I called, I was assured it would be done soon…that was a joke. It has been more than two weeks, and I have spoken with four different individuals who said this would be taken care of. All they do is provide lip service and patronize me. To date, the cable is still lying across my yard and my neighbors yard.

The ONLY reason I have not changed, my ISP is because I currently cannot access the conduit for the cable coming into my attic space. If I can figure out how it can be done, I will gladly drop Sparklight.

As more companies offer Internet service, Sparklight should do a better job at taking care of their customers. This is completely unacceptable. Not holding my breath getting this resolved.

I called in to Sparkight today. Spoke to 3 people. All who had know idea what they were doing Finally got someone after 1 hour 40 minutes on the phone with 3 different people. Called customer service to get address to drop off equipment. Just got here and office is closed on a Tuesday. Horrible product and service. Wish I had another option for my Lake House.

I swear they are a scam. they have HORRIBLE customer service, once you get the internet it's all good and stuff, give it a month its slow as hell, and i feel like they're doing it on purpose, genuinely a scam. my dad had his not working and they tried to pile extra fees on him over a problem that's THEIR FAULT, do NOT get sparklight you will regret it over time! SCREW THEM. I'm being completely honest with this review, please believe me DO NOT BUY SPARKLIGHTTTTTT!!!!!!!!!

Went into my local office to swap equipment to try and fix an outage that had been going on for a week.Lady was on the phone refused to acknowledge anyone and when she did she was angry to have to deal with us.we haven’t had internet in over a week and will be changing providers ASAP

Their internet service is horrible and overpriced for what you get. Spectrum has just moved into our area. I will definitely be switching. I use my internet service for work and it goes in and out on a regular basis. Sometimes for days before they even Address the issue.

I have been trying to get my internet fixed for THREE WHOLE DAYS and customer service continues to lie to me and claim there's an appointment only for no technician to arrive.

Horrible communication. I have had internet problems for 3 weeks and counting! I call daily to ask for an update and Sparklight acts like it’s the first time they heard of an issue. I have now made a complaint through the FCC and maybe they can help. Frustrating experience and I don’t know if they are actively working on the issue.

“I’m really pleased with my Sparklight service. My internet has been fast and reliable, and I appreciate having a connection I can count on. The service has been great overall, and I would definitely recommend Sparklight to friends and family!”
I also want to thank Lincoln for coming by telling me about the great deal they had going on!
A big thanks to Mr Freeman for hooking me up and cutting the limbs down to get to it on the outside he really did his big one I really appreciate you guys!

Had the most amazing service from Christi H in Texas.
I was having trouble moving from Verizon to Sparklight. Christi stuck with me through the frustrating experience gettin Verizon to release my phone number.

Sparklight provided reliable but over priced service to me for ten years. I was paying $120.99/month for 1-gb speed, which if checked never was faster than 400mb. I switched to a new fiber optic company and now pay $79.99/month for 2gb service and there speed is actually 2.4gb when checked! I turned my equipment in to Sparklight on July 7th and got a bill for the full$120.99 for July! When I called and asked them what the actual
Charge would be they told me “we no longer prorate bills.” So, instead they charge for the entire month no matter when your service is stopped! That is a TOTAL RIPOFF!