Sparklight Reviews 

Less than one customer service is not even close to a one but they want your money but prepare to be ripped off

I waited 68 minutes to speak to a rep and they hung up on me twice.

I was going to tell everyone how terrible sparklight is since CableOne was bought out.. Buuut looks like everyone already knows..lol The customer service is completely gone, and if someone does pickup, you probably already have more training to help the problem then they do..lol Its time to switch to anyone else!! Sparklight is about as bad of service as you can get in Northern Az.. May as well be using Verizon lol

I ordered service on a Thursday paid for it had the install scheduled for Saturday 1pm to 5pm waited around 4 hours no call no show so I call at 5:30pm a lady says she didn’t see notes or anything on the account then sets me up for Tuesday 8am to noon Tuesday comes around 12:30 I call because no one shows up or calls the guy says the tech is running behind he put in a ticket for the tech to call me if I don’t hear back within a hour then to call back and they would figure out where he is a so 1:30 rolls around still no one I call and then the girl tells me they rescheduled me for tommrow. Without any confirmation or anything. Do not use these people scammers

Terrible. Outages all the time, and bill increasements. Don’t waste your time.

I called Sparklight for WiFi and had a appointment, the installer did come to my house it was on a Friday but he came up to the door he said he knocked but the truth is he didn't because I was less than 10feet from my door waiting on him,but that's what he told his office, so I called and complained and they apologized and said another installer would be back between 4and 5 that day ,and he was a no show ,I will never deal with Sparklight again for anything I think his Friday night planes ment more than doing his job,so if they will do things like that I bet the WiFi would be just as bad. Truthfully yours Mike Been.

Horrible customer service. The internet is OK, with mediocre speeds, but forget talking to anyone who can do anything.
To cancel, their website will make you jump through a bunch of hoops, only to inform you that you have to call in. Then you'll jump through all the same hoops, wait on hold forever, and then be transferred from department to department, because apparently it's no one's job to let you cancel.
I'll never waste my money with them again.

Trying to reach customer svc is not good. I held on for 30 minutes and then got cut off. I would not recommend them for anything. I stand by my review. They have a 1.7 rating so I am not the only one that thinks they have poor customer service.

Would give 2 stars for the customer service over the phone, however the technician they sent out, Joe, was plenty help and replaced our line in a concise manner as well as being overall friendly/helpful.

I signed up for outage and interruption notifications so I could plan around service disruptions. Instead, Sparklight chose to perform a major upgrade in the middle of the day, taking internet service offline for hours. This doesn't just inconvenience residential customers—it disrupts local businesses that depend on a reliable connection to operate.

Planned maintenance of this scale should be scheduled during overnight or other low-usage hours whenever possible. Cutting off service during normal business hours creates unnecessary downtime and frustration.

What's even more disappointing is that the outage has lasted more than four hours, well beyond what most customers would consider reasonable for planned work. Reliable communication and realistic time estimates are just as important as the upgrade itself.

This is exactly the kind of experience that causes customers to start looking at other internet providers. I understand that network improvements are necessary, but they need to be planned and executed with far more consideration for the people and businesses paying for the service.

Prices continue to increase and speed promised is never reached.
After I cancelled my service 1 day into the next billing cycle was informed that even though I no longer had the service, Sparklight would still bill me for the entire period. Seems petty, but if the company wants to operate this way this is confirmation that I made the right decision to cancel my service.

Not dependable
Every time the weather changes service stops. Change out equipment a dozen times. Still having issues

I find it amazing that this company finds ways of NOT resolving issues on the phone with their customers. My TV, with certain channels, had distortion issues and it SHOULD have been known to the I-T customer service representative, but instead of being HONEST about the outage, I was told it was probably my connection and a “tech” needed to be scheduled…. Miraculously, after viewing these channels advising “Temporary Outage”, they came back up without any issues ! Now, you would think 🤔 a text message or email would be sent by this company to advise you the “problem” has been taken care of and a tech WON’T be needed to come to your home …. Haven’t received ANYTHING ! ! Taking your payments monthly or shutting your service off, seems to be the BEST thing about this company !

These guys terrible customer service.Do not use!!! If you want to pay your bill or have any questions about your service Call their number and they'll put you on hold for 47 minutes !!!! Customer service is terrible. They need to hire more employees. Wold time is terrible!!!! I would pay more money for a different service.

*** IF YOU CAN HELP IT, DO NOT USE SPARKLIGHT ***

Called support on the phone. Disconnected after a minimum of 21 minute hold. No call back. Tried chat. No technical support available. Chat can only handle a very narrow script range of customer comments and keeps looping back to the same statements. Had them send a signal to "restart" but that process takes 30 minutes. Over 1 .5hrs now trying to resolve an issue. Two days to get a tech person out.

Tried 6 weeks to get service restored. My house is vacant. Needed for cameras and alarm. I have a property manager. They were told to call when on way. 4 times they ignored. Sent a tech out without calling. Said no one home! FOUR TIMES! Still no internet. Finally had enough. Called to cancel at 7:56 this morning. After 6 different transferred calls, I finally got a real person! At 12:14 the wait was over and they said they would cancel and send final. What a joke! They should send me a check for the 2 months no internet. If you are considering them, RUN!

Garbage ass service. Makes it difficult and impossible to cancel services on purpose. It literally shows STEP BY STEP on their website and when you do it, “ manage my account” isn’t even a damn option. Scam and ghetto ass service, never getting Sparklight again. You will regret it

Just moved into service area. Previous owner used sparklight, but the service tech "couldn't find" my house to do installation. Appt was set up two weeks ago, and now they want to reschedule me into next week. Guessing the tech didn't want to do the job!

Cheap and unreliable service. Would not recommend.

I am elderly. I don't want to talk with a "robot"...speaking with a person would be so helpful. I plan to get another WiFi carrier.