My brother had phone call from them claiming to be changing his landline and router to fibre optic. My brother was suspicious as he router is from Virgin and his landline talk talk. He hung up when th... Toon meer
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Lees wat reviewers zeggen
Excellent! I had internet and phone services from Sparta Telecom for my shop for many years and encountered hardly any problems with either phone or internet.
Bedrijf heeft geantwoord
Scam company. They cold call the elderly and vulnerable pretending to upgrade copper connection to fibre on behalf of open reach and other broadband companies. The man on the phone had an Indian accen... Toon meer
1 rang Sparta telecom to say that my phone and internet wasn't working.1 spoke to Andrew who was very helpful. He said he would contact an engineer,and that should sort it out. Next day it was all wo... Toon meer
Bedrijfsgegevens
Geschreven door het bedrijf
Using our high-performance broadband telecommunications infrastructure, we deliver industry-leading broadband service to home and business customer at the fastest broadband speeds available in the UK today. Coupled with our impeccable security and network reliability, the low prices for our broadband packages make them a truly irresistible proposition for our customers.
Contactgegevens
FUTURES HOUSE THE MOAKES, LU3 3QB, LUTON, Verenigd Koninkrijk
- 08009159396
- info@spartatelecom.com
- www.spartatelecom.com
2,6
Slecht
338 reviews
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Heeft 31% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 week
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Good company, great service.
I have been a Sparta customer for many years, and have only ever had good service from them.
12 december 2025
Review zonder uitnodiging
Antwoord van Sparta telecom
I would like to thank you for being a loyal customer and for sharing your positive feedback. We will strive to continue to provide you the same level of service in future as well.
Customer service was great
Customer service was great, and solved quick and effeciently
16 december 2025
Antwoord van Sparta telecom
I thank you for your positive feedback. We will strive to continue to provide you the same level of service in future as well.
You can't do any more than you do it is a excellent company
You can't do any more than you do
16 december 2025
Antwoord van Sparta telecom
I would like to thank you for taking out time to share your feedback and for being a loyal customer to Sparta Telecom.
Invalid wi-fi password
Invalid wi-fi password
Andrew, the customer advisor, was able to fix the invalid wi-fi password I was getting on my laptop and smartphone
3 november 2025
Review zonder uitnodiging
Antwoord van Sparta telecom
I am sorry about the inconvenience you may have faced. I am glad that we could help you connect your devices to the router.
I wrote to Sparta saying that my…
I wrote to Sparta saying that my elderly friend (who had dementia) had died. As executor, I went through friend’s paperwork and found a new direct debit to Sparta for £159 had been set up. I went on Sparta’s website to question what this direct debit was for. I got a reply asking me to enter my bank details and that £1 (“refundable”) would be taken from my bank account! Also, my elderly friend with dementia who died did not have a Smart tv, did not have a mobile phone, did not have a pc nor iPad. Who from this company contacted her in the first place and why please? And why is she being charged when she only had a landline phone and old tv with no need for Sparta’s services?
20 oktober 2025
Review zonder uitnodiging
Antwoord van Sparta telecom
I am sorry to know about your loss. I ensure you that we will do everything possible to help you in this situation and would like to resolve this query with your utmost satisfaction. I understand that £159 is a big amount to go out as a direct debit and I am sure we will be able to justify that charge, if it has come out. However, I am not sure if this is correct information that we asked you to enter your bank details and said that we will refund £1. It seems that there is a misunderstanding here. I request you to kindly call us back on 0800 915 9396 and we will be more than pleased to resolve this matter for you.
Great customer service
Great customer service, Alex was a legend my issue being resolved quickly.
Thanks Sparta Telecom
17 oktober 2025
Antwoord van Sparta telecom
I would like to thank you for taking out time and sharing your feedback with us.
Do not deal with this company.
If you receive a telephone call from this company please end the call immediately. My elderly father gave his bank details and set up a direct debit only to find that this was a scam. Representatives of the company are cold calling extremely vulnerable people and taking advantage of their trusting nature.
13 oktober 2025
Review zonder uitnodiging
Antwoord van Sparta telecom
I am sorry if your experience with us has not been satisfactory and I find it very unfortunate. However, I would also like to urge you to kindly revisit your "scam" comment. I understand there are all sorts of scams going on now a days, unfortunately, especially with the elderly people. I would like to assure you that we are not one of those. I agree that just like any other service provider in the industry, we do have elderly people as our customers but we do have a base of customers ranging from 20 years old to above 80 years of age. Although, we do follow special procedures and do extra efforts when catering to elderly people but we do not discriminate people because of their age. I encourage you to contact us on our customer service should you have any further queries.
Conned my mother to take over the land
Conned my mother to take over the landline and broardband, she is 83 with partial dementia, sold her two contracts under seperate companies Sparta Telecom and Line Telcom), one for phone and the other for broardband at 24 Mb per second. broardbank at $48 per month and telephone at £39 per month. Internet was so bad we struggeld to get 11 Mb per second!
When we found this and tried to cancel they tried hard sales tactics to stop us, almost hassling us by phone.
They only stopped when i told that my mother had just died at which point they demanded proof.
BEWARE of this services provide, there are always bad apples in any industry - This is one of them.
I only hope is that this review helps other prople not to fall in the same trap.
10 oktober 2025
Review zonder uitnodiging
Antwoord van Sparta telecom
I am sorry for your loss and would like to offer my deepest condolences to you and the family at the time of bereavement. I would simply like to add that there seems to be some misunderstanding about the package as the figures you have mentioned don't match with our records and also, she only had one contract for both of her services. Also, I would like to clarify that we did not mean to put any hassle in front of you and required a proof of death to comply with the regulations. As for the slow speed, I would like to mention your internet speed depends on your opted speed profile and the speed availability in your area for that particular speed profile. As per your package your available area speed was relatively slow and therefore you could only manage to get the speed of 11 Mbps. However, one can opt for the upgrade depending on the availability.
Very helpful and efficient with a…
Very helpful and efficient with a difficult situation.
7 augustus 2025
Antwoord van Sparta telecom
Thank you for sharing your feedback.
Straightforward interaction
Emailed to inform Sparta that my father had passed away & could they change the account just into my mother's name - immediate response asking for a copy of the death certificate which I'd forgotten to add - then a reply the next day to say they had changed the account name - simple & straightforward
27 september 2025
Antwoord van Sparta telecom
I would like to thank you for taking out time to share your experience. We are sorry to know about your loss and are glad that we could help you in this situation.
Sparta Telecom
I have never had a problem with service from Sparta Telecom.
When I had to phone them, or had a call from them, they are always helpful & polite.
19 september 2025
Antwoord van Sparta telecom
I am glad that you are satisfied with our service. We will strive to continue you provide you the best all-round experience in future as well. Thank you for sharing your experience with us.
I payed £400 in April for all calls and…
I payed £400 in April for all calls and broadband I had a call today to say that it expired next April. I don’t use the phone very much so glad I don’t have to anymore. until then .
18 september 2025
Antwoord van Sparta telecom
Thank you for sharing your valuable feedback with us.
Aaron was brilliant
Aaron was brilliant. He took me step by step to get my laptop back on track, after it had been hacked. He was kind and very patient, Excellent customer service. Thank you
10 september 2025
Antwoord van Sparta telecom
I am glad that we could help you with your laptop. We believe in going the extra mile to help and delight our customers, which underpins everything we do in the customer service. We will strive to continue to provide with the excellent service in the future as well.
Antwoord van Sparta telecom
I would like to thank you for being a loyal customer and for sharing your feedback.
The gentlleman who replied to my call…
The gentlleman who replied to my call was wvery helpful and patient with me.
10 september 2025
Antwoord van Sparta telecom
I would like to thank for taking out time and rating your conversation with us.
The person I spoke to was very helpful
The person I spoke to was very helpful. He sorted out my problem very quickly
5 september 2025
Antwoord van Sparta telecom
I am glad that we could help you and would like to thank you for rating your experience with us.
These people are scammers
These people are scammers, or at least allow other scammers to use the payment processing service.
They allow Reliable Appliance repairs, who are know for preying on elderly people, to set up direct debits through their system.
Scumbags.
30 augustus 2025
Review zonder uitnodiging
Antwoord van Sparta telecom
I urge you to revisit your comments and choice of words. I understand that there could be some misunderstanding or discrepancy related to payments taken out and it can happen with any company/customer in any industry. As much as I would like to resolve this matter, I would also like to point out that it does not make companies or people scammers. I wonder how many scammers you have seen who have a page on Trustpilot for taking feedback from their customers.
I request you to contact us on 0800 915 9396 and we will be happy to resolve it for you.
Excellent Customer Service
I contacted Sparta on behalf of my elderly parents, they hadn’t set up a direct debit to pay their monthly bill and couldn’t understand why they were not able to make outgoing calls. The customer service representative was able to immediately re connect them and offer a new direct debit amount to cover mobile phone calls. The person I spoke to was very helpful, polite and friendly.
28 augustus 2025
Antwoord van Sparta telecom
I am glad that we could help you help your elderly parents and would like to thank you for giving your feedback on your experience with us. We always strive to be helpful, considerate and polite while assisting our customers.
Moving into a new bungalow
Moving into a new bungalow. No internet service available. Have been a long term customer with Sparta, mainly because all my issues have been dealt with promply and in a professional manner. This move has been dealt with in the same way. Many thanks Sparta.
22 augustus 2025
Antwoord van Sparta telecom
I would like to thank you for taking out time to give your valuable feedback on your overall experience with us. We are grateful to have a loyal customer like you and look forward to continue to serve you with the same dedication and professionalism in future as well.
Highly Recommended
We have been working with Sparta across our three different stores, and I must say they are very professional. One of our recent stores had a technical issue, and their team was able to resolve it quickly over the phone.
The customer support team answers calls promptly and responds in a highly professional manner. Based on our experience, I would strongly recommend Sparta to any business looking for reliable service and support. Thanks
20 augustus 2025
Antwoord van Sparta telecom
I would like to thank you for being a loyal customer for years. I am grateful that you are happy and satisfied with the service you have received thus far. Also, I would like to thank you for your recommendation. We will strive to continue to provide you the best all round customer experience in future as well.
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