Continually harassing my elderly mother and threatening her saying that she will lose her phoneline unless she switches suppliers to them. This is despite her being registered with the TPS and a compl... Toon meer
We verifiëren geen specifieke claims omdat reviewers hun eigen mening mogen geven. We kunnen reviews echter wel als 'Geverifieerd' bestempelen als we bevestiging hebben dat er een zakelijke interactie heeft plaatsgevonden. Meer informatie
Om de integriteit van het platform te beschermen, wordt elke review op ons platform – al dan niet geverifieerd – gescreend door onze geautomatiseerde software. Deze software kan inhoud identificeren en verwijderen die in strijd is met onze richtlijnen, inclusief reviews die niet zijn gebaseerd op een echte ervaring. We zijn ons ervan bewust dat we weleens wat over het hoofd zien, dus je kunt altijd reviews rapporteren waarvan je denkt dat we ze hebben gemist Meer informatie
Lees wat reviewers zeggen
My brother had phone call from them claiming to be changing his landline and router to fibre optic. My brother was suspicious as he router is from Virgin and his landline talk talk. He hung up when th... Toon meer
Unfortunately, my dad fell for this scam. Stuck with them for a number of years and then my dad passed. I managed to change the account details to my mums as she has Alzheimers. This company left my m... Toon meer
Excellent! I had internet and phone services from Sparta Telecom for my shop for many years and encountered hardly any problems with either phone or internet.
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Using our high-performance broadband telecommunications infrastructure, we deliver industry-leading broadband service to home and business customer at the fastest broadband speeds available in the UK today. Coupled with our impeccable security and network reliability, the low prices for our broadband packages make them a truly irresistible proposition for our customers.
Contactgegevens
FUTURES HOUSE THE MOAKES, LU3 3QB, LUTON, Verenigd Koninkrijk
- 08009159396
- info@spartatelecom.com
- www.spartatelecom.com
2,6
Slecht
341 reviews
Vraagt klanten om een review
Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Heeft 30% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 week
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Excellent Customer Service
I contacted Sparta on behalf of my elderly parents, they hadn’t set up a direct debit to pay their monthly bill and couldn’t understand why they were not able to make outgoing calls. The customer service representative was able to immediately re connect them and offer a new direct debit amount to cover mobile phone calls. The person I spoke to was very helpful, polite and friendly.
28 augustus 2025
Antwoord van Sparta telecom
I am glad that we could help you help your elderly parents and would like to thank you for giving your feedback on your experience with us. We always strive to be helpful, considerate and polite while assisting our customers.
Moving into a new bungalow
Moving into a new bungalow. No internet service available. Have been a long term customer with Sparta, mainly because all my issues have been dealt with promply and in a professional manner. This move has been dealt with in the same way. Many thanks Sparta.
22 augustus 2025
Antwoord van Sparta telecom
I would like to thank you for taking out time to give your valuable feedback on your overall experience with us. We are grateful to have a loyal customer like you and look forward to continue to serve you with the same dedication and professionalism in future as well.
Highly Recommended
We have been working with Sparta across our three different stores, and I must say they are very professional. One of our recent stores had a technical issue, and their team was able to resolve it quickly over the phone.
The customer support team answers calls promptly and responds in a highly professional manner. Based on our experience, I would strongly recommend Sparta to any business looking for reliable service and support. Thanks
20 augustus 2025
Antwoord van Sparta telecom
I would like to thank you for being a loyal customer for years. I am grateful that you are happy and satisfied with the service you have received thus far. Also, I would like to thank you for your recommendation. We will strive to continue to provide you the best all round customer experience in future as well.
Richard..was very helpful in sorting…
Richard..was very helpful in sorting out the problem with my family lane line even tho I phone a few time he was still there supporting me with the fault..
Which I'm very thankful for.
11 augustus 2025
Antwoord van Sparta telecom
I am sorry that we could not fix the issue earlier and that you had to call us multiple times in order to get the issue fixed. This is not what we aim for as a service provider. However, as you would know that just like any other service provider, we depend on openreach to fix any technical issues and in this case they could have done better. I am happy to know that the issue is fixed now and that a compensation for the inconvenience has also been processed. I also would like to thank you for being patient and keeping your trust in Sparta Telecom.
I am glad that Richard could help and believe that we resolved the issue with your utmost satisfaction. I regret any inconvenience caused and assure you that we will strive to serve you better in future.
VERY HELPFULL AND SORTED MY PROBLEM…
VERY HELPFULL AND SORTED MY PROBLEM STRAIT AWAY NO HASSEL
18 augustus 2025
Review zonder uitnodiging
Antwoord van Sparta telecom
I would like to thank you for feedback, and I am glad that we could help you in sorting out the problem.
Exceptionally helpful and friendly
Exceptionally helpful and friendly - hoping Open Reach are as responsive!
14 augustus 2025
Antwoord van Sparta telecom
I would like to thank you for taking out time to share your valuable feedback and rate your experience with us.
As a long term customer of Sparta I…
As a long term customer of Sparta I would fully recommend them to anybody looking for a new supplier, very professional, always answer their calls promptly and efficiently. I like to say a big thank you to both Richard & George, great team and exstreamly competitive.
31 juli 2025
Antwoord van Sparta telecom
I first would like to thank you for being a loyal customer. I am glad that you are satisfied with our service, and I also thank you for your kind remarks and recommendation.
Richard clearly explained the terms of…
Richard clearly explained the terms of the new contract. He was knowledgeable about the new contract and was able to answer any queries that I had.
30 juli 2025
Antwoord van Sparta telecom
I thank you for taking out time to give your valuable feedback and for appreciating our efforts in the customer service. I also would like to thank you for taking out a new contract with us on behalf of the customer.
Scammer
Scammers, charging elderly & venerable people £165 every 6 months to manage broadband services.
1 juli 2025
Review zonder uitnodiging
Antwoord van Sparta telecom
I suspect that there is some misunderstanding, as we do not charge anything to manage your service. However, it could be a payment for the services for 6 months for phone and broadband and I would say that it is still cheaper than most of the big brands in the industry.
For any further clarification, I request you to kindly contact us on 0800 915 9396 and we will be happy to resolve your query.
Have taken two unauthorised payments…
Have taken two unauthorised payments out of my father’s bank account without permission. When you contact them to discuss the matter they are very rude and obnoxious and unwilling to listen but have plenty to say. Had to end the call out of complete anger and frustration so have contacted the Financial Ombudsman. The company seem to like to pick on the elderly and vunerable. Be aware of this company. When you come out with the same responses it's not you its someone else, I think alot of people that add negative reviews about yourselves and get these same responses, may feel whats the point, you are clearly not interested you are an absolute shower of .... the reason we have put this scathing review is we did approach you and called you and your call handler was rude, belligerent didn't want to help and had a negative approach response to everything, so please don't try and want to help now and want to reach out and resolve anything, what's changed from your side ? You thieve pensioners of their hard earnt money and are an absolute disgrace and vile on the phone this is my response to your we can't do anything if you don't respond. You don't respond in a satisfactory manner, dismiss everything that is told to you, lie and make out it's not you it's everyone else. I have had to respond on here to the pathetic comeback below as there is nowhere to reply wonder if you ask trust pilot to do that on purpose ?????????? STOP THIEVING AND TAKING MONEY FROM PENSIONERS BANK ACCOUNTS WITH NO AUTHORITY WHICH IS WHAT YOU DID TO MY DAD
16 juli 2025
Review zonder uitnodiging
Antwoord van Sparta telecom
You have not responded to our request for information, therefore I am not able to investigate with our customer service team about this matter. However, this seems quite unlike to how we operate. We never take unauthorized payments and strive to provide support to our customers to the best of our abilities while being polite and considerate at all times, following UK best standard practices. I urge you to kindly contact us on 0800 915 9396 for any discrepancies and we will be happy to help you.
Unscrupulous con-artists with…
Unscrupulous con-artists with questionable selling technique - avoid like the plague. Preying on the old and the vulnerable
Sparta had already informed BT of cancellation before cooling off period had expired.
Written cancellation sent to Sparta
11 juli 2025
Review zonder uitnodiging
Antwoord van Sparta telecom
I am sorry that you feel this way. I would like to inform you that as per the regulations, the gaining service provider processes the request for switch over with-in the cooling off period and sends a written confirmation to the customer with the go live date and cooling off period end date, which ends before the go live date. The losing service provider is also simultaneously notified by the network to ensure all the formalities are performed before the switch over date along with sending a written confirmation to the customer notifying of any cancellation charges (if applicable) and the services customer will be losing as a result of the switch over from losing service provider to the gaining service provider. So, this is not some questionable selling technique but a standard switch over procedure in the UK telecom industry.
I respect your decision for cancellation of your order but would like to clarify that we as a company do not target elderly customers as you alleged in your review and have customers from all age groups.
Criminal scum
Criminal scum. Businesses like these pay organised crime gangs for details of older people with dementia to set up fraudulent payments for services that are run illegally. When they "Scammers don't send you payment confirmation letters". That is not true. In order to achieve the scam, scammers have to send these letters out to prevent money being clawed back later, otherwise a victim could easily claim back the money at any time and the criminal scammers do not want that. They prey on elderly people with dementia. They are some of the scummiest people going.
8 juli 2025
Review zonder uitnodiging
Antwoord van Sparta telecom
I am sorry to know, how you feel about us. You have not responded to our request for information to know about your issue specifically. Also, you have not mentioned if you are sharing your own experience or giving your general viewpoint after specifically reading only low star reviews and our replies to them. I would disagree with you when you say, sending payment confirmation prevents claw backs, it is actually the other way round. When you send payment confirmation, you are highlighting the amount taken from customer's account or a direct debit activity to the customer. So, I again reiterate that "Scammers don't send you payment confirmation letters".
I urge you to kindly contact us on 0800 915 9396 should you wish to discuss any payments that have been taken out by Sparta Telecom and we will do everything possible to resolve the matter for you with your utmost satisfaction and hope this will change your perspective towards our company. I understand that there are many companies out there who prey on elderly and vulnerable people but I assure you that we are not one of them.
SCAM
SCAM - They have preyed on my elderly mother and once they have the bank details they take £149. They have written to her as Reliable Appliance Services then take the payment as Sparta Telecom, I guess so you don't know it's them.
Scum.
9 juni 2025
Review zonder uitnodiging
Antwoord van Sparta telecom
I feel sorry to see your review and request you to kindly contact us on 0800 915 9396 for any grievances and we will be happy to resolve it for you. I also urge you to revisit your review and the words you have chosen. Scammers don't send you payment confirmation letters or rarely have a customer service, let alone having a public platform for customer review. Sparta Telecom is a reputed company and has been so for over a decade, I understand you are not happy with a transaction and assure you that we will do everything for the satisfaction of your mother should you contact us.
Fraud
I have just had to have the bank deal with an erroneous direct debit set up on my mothers account; yet more fraud from these type of companies trying to con the elderly!
6 mei 2025
Review zonder uitnodiging
Antwoord van Sparta telecom
I request you to kindly contact us on 0800 915 9396 for any payment discrepancy. I am sure we will be resolve it for you with your utmost satisfaction.
Payment facilitator for scammers
My elderly mother had a direct debit from this company and when I contacted them to ask what it was, they informed me they were a payment facilitator for Reliable Appliance Repairs. The company has had many reports of scamming and therefore Sparta Telecom are assisting scammers.
5 mei 2025
Review zonder uitnodiging
Antwoord van Sparta telecom
I request you to kindly contact Reliable Appliance Repairs for any payment discrepancy and they should be able to help you with it. You can also contact us should you feel that we can be of any assistance to you in resolving this matter. I would like to clarify that Sparta Telecom has been in the market for more than a decade and we do not assist or facilitate scammers, however, if there is any discrepancy related to payment collection (which is possible with any service provider) Reliable Appliance Repair should be able to resolve it for you.
Good Service
I have found sparta to be very good I have had very little trouble with the service, when I have had any issues, they have been dealt with quickly and efficiently, I would reccomend them with no hesitation.
22 april 2025
Antwoord van Sparta telecom
I would like to thank you for being a loyal customer and for taking out time to give your valuable feedback. We will strive to delight you with our service in future as well.
I was without broadband for about a…
I was without broadband for about a month. You sent me a new router, which did not solve the problem and eventually you applied for help from Openreach. Nobody rang me but apparently this solved the problem ... except that when I and my computer professional tried, we still didn*t get any broadband. Aaron went away and did something wonderful and now everything works. Three cheers to Aaron (sorry if I spelt your name wrong).
17 april 2025
Antwoord van Sparta telecom
I am sorry to know about the inconvenience you have faced in past months. I would like to add that the issue was related to an internal system error, which was caught in the checks Aaron performed when you reported the issue to him. He eventually resolved the issue by flagging the same error to the internal technical team. I would also like to clarify that Sparta Telecom, just like any other service provider follows the guidelines given by the Openreach to report and resolve any faults reported by the customer and we follow the same standard operating procedures.
I am glad that Aaron could help you with this issue but I accept that the error should have been picked up in earlier checks and the issue could have resolved earlier as well. Consequently, we have put measures in place to ensure the same situation is not repeated for any other customer in future.
Well worth 5 stars
Well worth 5 stars
Value for money and great customer service
Been with sparta telecom for over seven years it’s the cheapest phone and broadband I could find and the price has never increased over the past seven years
The Internet speeds are good considering we don’t have fibre in the area it’s been perfect for my business needs.
Thanks Sparta
10 april 2025
Antwoord van Sparta telecom
We would like to thank you for your valuable feedback and for being a loyal customer of Sparta Telecom. We will strive to continue to provide you the best available service in your area at the most economical price in future as well.
Thank you again for being a loyal customer for over seven years.
The assistant from Spats was very…
The assistant from Spats was very helpful
I have 4 phones but unfortunately only one working at the moment but I don't mind too much at least I have my ll back
The other phones are quite old so will get new ones
But was very pleased with the help from Sparta
9 april 2025
Antwoord van Sparta telecom
Thank you for taking out time to share your valuable feedback. We are sorry about the issue you have been facing and are glad that we could fix it for you. We request you to contact us for issue you think you are facing related to the telecom service and we will be more than happy to help you with the same.
Very satisfied indeed I explained what…
Very satisfied indeed I explained what I wanted and he sorted it out no bother at all
7 april 2025
Antwoord van Sparta telecom
We thank you for your valuable feedback. We are glad to know that you are satisfied with our service and that we could help you the other day when you called on our customer service. We will strive to continue to delight you with our services in future as well.
Dit is Trustpilot
Iedereen kan een review op Trustpilot achterlaten n.a.v. een ervaring met een bedrijf. Gebruikers hebben het recht om hun feedback op elk moment te wijzigen of te verwijderen, en elke gepubliceerde review is zichtbaar zolang het account van de betreffende gebruiker actief is.
Wij beveiligen ons platform met behulp van toegewijde specialisten en slimme technologieën. Lees meer over hoe wij nepreviews bestrijden.
Lees meer over Trustpilots reviewproces.
Hier vind je 8 tips voor het schrijven van een goede review.
Verificatie helpt ervoor te zorgen dat echte mensen de reviews schrijven die je op Trustpilot ziet staan.
Beloningen aanbieden voor reviews of een slechts een bepaalde groep mensen vragen om een review te schrijven, kan de TrustScore beïnvloeden. Dit is in strijd met onze richtlijnen.