Continually harassing my elderly mother and threatening her saying that she will lose her phoneline unless she switches suppliers to them. This is despite her being registered with the TPS and a compl... Toon meer
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Lees wat reviewers zeggen
My brother had phone call from them claiming to be changing his landline and router to fibre optic. My brother was suspicious as he router is from Virgin and his landline talk talk. He hung up when th... Toon meer
Unfortunately, my dad fell for this scam. Stuck with them for a number of years and then my dad passed. I managed to change the account details to my mums as she has Alzheimers. This company left my m... Toon meer
Excellent! I had internet and phone services from Sparta Telecom for my shop for many years and encountered hardly any problems with either phone or internet.
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Using our high-performance broadband telecommunications infrastructure, we deliver industry-leading broadband service to home and business customer at the fastest broadband speeds available in the UK today. Coupled with our impeccable security and network reliability, the low prices for our broadband packages make them a truly irresistible proposition for our customers.
Contactgegevens
FUTURES HOUSE THE MOAKES, LU3 3QB, LUTON, Verenigd Koninkrijk
- 08009159396
- info@spartatelecom.com
- www.spartatelecom.com
2,6
Slecht
342 reviews
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Heeft 30% van zijn negatieve reviews beantwoord
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Very satisfied indeed I explained what…
Very satisfied indeed I explained what I wanted and he sorted it out no bother at all
7 april 2025
Antwoord van Sparta telecom
We thank you for your valuable feedback. We are glad to know that you are satisfied with our service and that we could help you the other day when you called on our customer service. We will strive to continue to delight you with our services in future as well.
Scam! Scam! Scam!
This company seem to targeting elderly people- they thought they were speaking to a 86 year old.
I had to ask three times to get the name of the company, eventually having to get the caller to spell it. It was also a very poor quality line - not a great advert for selling telephone rental. Everything about the call screamed "scam"! Why do scanners always ask if you're having a nice day first?
8 april 2025
Review zonder uitnodiging
Antwoord van Sparta telecom
I am writing to inform that we are unable to find any information by your name and number, which you have shared in our request for information. Also, there can be many reasons for a poor quality line and this can happen to any company or customer as it is a technical thing and can also be from either side not necessarily from the calling party.
Also, I am not sure if asking how are you doing today or if you are having a nice day is something limited to scams or scammers only. According to me these are just greetings that people use when talking to each other.
Kindly call us on our customer service number i.e. 0800 915 9396, so we can check the number in our database and put it in DNC list to avoid any future calls.
Great customer service .
Great customer service, friendly and helpful. I have a basic type service at a great price and it is totally suitable for my needs and always works well. Easy to understand billing etc and uses BT.
3 april 2025
Antwoord van Sparta telecom
We thank you for appreciating our efforts in customer service. We will strive to continue to provide you with the best available service at the most economical price to you.
A fraudulent scam company
A fraudulent scam company. They scammed my elderly parents out of money. When you call them they say the invoice on behalf of a company called Reliable Appliance Repair. They have a phone that is not answered. Disgusting they re allowed to operate.
28 maart 2025
Review zonder uitnodiging
Antwoord van Sparta telecom
We request you to kindly contact our customer services for any clarification regarding any payment discrepancy. Because of lack of information given in your review about the customer and no response given to our request of information sent to you by trustpilot, we are not able to check any information on this case. Just for your information, scam companies do not normally maintain account on online review platforms and do not have dedicated customer service teams. We strongly condemn the use of such negative words in your review and find them unjustified.
Outstanding Service!
Outstanding Service!
I have never received such exceptional service from any company in my life. My business landline was unexpectedly disconnected and moved to another network without my knowledge, causing major distress and resulting in lost sales and missed connections.
I contacted Sparta, and their service was nothing short of incredible. They spent hours tracking down the company that had wrongfully taken my number, working tirelessly to get my service resumed and back up and running.
A special thank you to Chris in their legal department, who took ownership of the issue and got everything sorted while maintaining a friendly and professional attitude throughout. Also, huge thanks to George and Arron in the customer service team for their support.
Massive well done to everyone involved! I’ve never experienced service like this anywhere before. Sparta truly went above and beyond, and I am incredibly grateful for their help. Highly recommend!
25 maart 2025
Review zonder uitnodiging
Antwoord van Sparta telecom
We would like to thank you for your kind words. We are sorry for the ordeal you had to go through. We would also like to thank you for being patient with us throughout this process and keeping your trust in us.
We are happy that we could help you in this situation and will strive to continue to provide you with the best all-round experience in future as well.
Fraudulent Debits
This company continually tries to re set up direct debits when they have been cancelled under the DD indemnity scheme, they just use a different reference. They will not provide evidence of the sales call of who has set up their services via their complaint procedure. Please be aware they are linked with other company names of Vee Network Ltd, Reliable Appliance Repairs and Live Telecom. We keep getting phone calls trying to confirm bank details and saying we are in a 3 year contract and offering money off. They have been advised to cancel any services and do not have permission to take any money !! .. BEWARE.
18 maart 2025
Review zonder uitnodiging
Antwoord van Sparta telecom
We would like to advise you that we are an independent and a separate company from the companies you have mentioned in your review. Unfortunately, we are not able to find any information in our database with the information you have supplied to us in response to our request for information. Therefore, we request you to kindly contact our customer service on 0800 915 9396 for any clarification on any direct debit(s) setup for you or someone you represent.
Conned my wife into taking out an…
Conned my wife into taking out an appliance repair insurance and instituted a direct debit. I cancelled before the payment. This is the second time they have suckered my wife.
After complaining they have returned the money after taking it out. Still annoyed they would use a cold call to confuse an elderly woman.
16 maart 2025
Review zonder uitnodiging
Antwoord van Sparta telecom
We would like to advise you that we do not provide repair service or insurance and that we provide telecommunication service like BT, Talk Talk and Sky etc. Therefore, we request you to contact the appliance repair company that allegedly called your wife as unfortunately, you are mistaking us for a different company.
Total scam company
Total scam company! Called a registered TPS phone number and then proceeded to tell me i can save money if i switch to them. Eventually got the company name out of the scammer and even though I told them I was with BT they proceeded to hound me to change. NO MORALS / UNETHICAL and avoid at all costs
UPDATE: SO get reply below and STILL they try and push their company even though they know i am happy with BT!!!
Obviously you DON'T FILTER your data because if you did you would not be contacting a registered TPS Number hence scam company!!! Also thanks for confirming - makes it easier to complain about your activities
3 maart 2025
Review zonder uitnodiging
Antwoord van Sparta telecom
We are sorry to know that your experience with us was not satisfactory. We would like to reassure you that we filter all our data before we use it for marketing purposes and apologize to you for contacting you. We confirm that we have suppressed your telephone number.
We would like to clarify that we are not a scam company. We have been in the market for more than a decade and are regulated by the same regulators who regulate BT and other big telecom companies. Also, scammers are not available on review platforms such as Trustpilot, Google etc., and mostly do not have a working customer service number and a website unlike Sparta Telecom. We understand that you are a happy customer of BT and respect your decision of staying with BT only. However, we would like to highlight that we are a way economical alternative and you get to speak with a human being within 1 minutes, when you call us, unlike many big companies including BT.
For any queries or concerns please feel free to contact us on 0800 915 9396.
Had a problem with the phone line
Had a problem with the phone line, needed it fixed asap as my mother has a panic alarm that uses the phone line, had an engineer come and fix the problem the same day. Great service
1 maart 2025
Antwoord van Sparta telecom
We would like to thank you for taking out time to share your valuable feedback. We are happy to know, that we could help your mother in the time of her urgency. We maintain a separate list of customers who need priority repair and escalate the case accordingly to ensure prompt response from Openreach. You can expect the same level of service in future as well.
Sparta annoyance calls
31.01, In line with other people will not leave my mother alone, despite promising that they would take her off their call list. Dodgy dodgy dodgy.
05.02, Whoops, they've rung again, obviously don't know how to take people off their list, this time Rude, Rude,Rude.
31 januari 2025
Review zonder uitnodiging
Antwoord van Sparta telecom
We are sorry about your experience. We would like to reassure you that this was a rare incident where we are not able to suppress a contact when requested. We request you to kindly contact us back on 0800 915 9396 and request to put her number on do not call list as we are not able to find her information, to ensure the number is put in our do not call list, which we rigorously follow.
We apologise for the inconvenience.
Don't go near them, dodgy / crooked practices
Found this company was scamming my elderly parents, and their 'slamming' actions resulted in my parents having no working phone for over 3 weeks.
2 januari 2025
Review zonder uitnodiging
Antwoord van Sparta telecom
We are sorry for the experience your parents had with us. We would like to inform you that just like any other service provider we also depend on the openreach to supply our services through their infrastructure. We understand that there was a delay in the installation from the openreach, as they explained this was because external work required to be completed by the openreach which including digging work as well before they could complete the installation.
We would like to add that as a responsible service provider we tried to expedite the work with the openreach, however, because of the complexity of the work they could not complete the job as per the customer's expectation.
We regret the inconvenience this would have caused your parents which was never intended by us as a service provider.
Further to your allegation about slamming and scamming your elderly parents, we would like to clarify that never take over a line without taking a clear consent from the customer and we have thousands of customers from the age of 25 years to 85 years old. We believe that every person regardless of their age has the right to receive the best available service at the least possible price.
We pride ourselves as one of the most economical service providers in the UK and would like to continue to serve to people of from all age groups just like any other providers including BT, Sky, Talk Talk etc.
For any more information or grievances, kindly contact our dedicated customer service team on 0800 915 9396 and we will be happy to help you.
This company are scamming an 85 year…
This company are scamming an 85 year old vulnerable man. BEWARE!
1 januari 2025
Review zonder uitnodiging
Antwoord van Sparta telecom
We would like to clarify that we are more than a decade old company with thousands of happy customers and believe in keeping transparency with our customers in everything we do. We request you to kindly contact us on 0800 915 9396 for any discrepancy and our dedicated customer service staff will be happy to help and resolve your query.
Hounded by scam callers.
My aged mother was being hounded by scam callers. The operator was very understanding of the situation. I, her son, telephoned to request a change of number and ex-directory. The new number was issued and active within an hour of my call. Excellent.
26 november 2024
Antwoord van Sparta telecom
We thank you for sharing your feedback with us and are sorry to know that your mother had to go through this experience. We hope that changing her number and making it ex-directory will help her getting rid of the nuisance calls she has been getting.
Excellent customer service very good…
Excellent customer service very good broadband and telephone service.
26 november 2024
Antwoord van Sparta telecom
We thank you for taking out time to share your feedback of our service.
Sparrta Telecom Customer Service is a…
Sparrta Telecom Customer Service is a very good. The guy is very professional and I’m happy with that their service Mr. Richard he helped me out and rectify my problem and he solved it very well.
26 november 2024
Antwoord van Sparta telecom
We would like to thank you for sharing your feedback with us and for appreciating our efforts in customer service. We invest a lot in our customer service to ensure, we provide fast and accurate solutions to our customers.
We will strive to delight you with our service in future as well.
Antwoord van Sparta telecom
We would like to thank you for taking out time to share your feedback and for appreciating our customer service.
I have always been very satisfied with…
I have always been very satisfied with Sparta telecom. Their payments are very reasonable and customer service is good and very reliable .
6 november 2024
Review zonder uitnodiging
Antwoord van Sparta telecom
We thank you for your valuable feedback and for being a loyal customer for many years. We will strive to continue to delight you with our value to money packages and excellent customer service.
I was going to leave as I got a lower…
I was going to leave as I got a lower price for my internet and phone line They reduced my price so I stayed with them
12 september 2024
Review zonder uitnodiging
Antwoord van Sparta telecom
We are grateful for your decision of choosing to stay with us. We will endeavour to keep our prices competitive in future as well, so you always enjoy receiving best value for your money with our services.
Great Company, Excellent Customer Services
Sparta Telecom has provided me with very competitive telephone and broadband services from October 2018 and I have found them an exceptionally good company to deal with. They provided me with totally accurate bills including breakdowns on time and on the occasional times that I have had some problems with my broadband services I have found their technical teams extremely knowledgeable, polite and helpful and they have got me back on line with minimum of fuss. I have therefore no hesitation in highly recommending this company for anyone who is looking for a good, cost effective and reliable telecoms company.
30 oktober 2024
Review zonder uitnodiging
Antwoord van Sparta telecom
We would like to thank you for being a loyal customer and for appreciating our efforts in customer service. We also would like to express our sincere gratitude for your kind words in our appreciation and recommendation.
We will continue to strive to service you with our best all round service and value for money packages in future well.
Excellent company, great service, please don't change.
I have been getting calls telling me that I am overpaying for my phone and broadband. I know I am not. I am also getting calls saying that The copper lines are ending very soon and I will have to change my supplier. I do not want to change, so I thought the best thing to do was to ring Sparta and find out exactly what is happening. It was explained to me that, yes the lines were changing but not yet and that when it became necessary Sparta would be in touch. That was all I wanted to hear. I can now tell these other companies, who are lying, to go away and that I will deal with when the time comes. Thank you Sparta, please keep providing the excellent service that you do now.
25 oktober 2024
Review zonder uitnodiging
Antwoord van Sparta telecom
We would like to thank you for being a loyal customer and for giving us your valuable feedback. We feel pride in being one of the most economical communication services providers in the UK and we will strive to continue to delight you with our value to money packages in future as well. Also, when the time comes for the migration of your service to a digital platform, we will contact you in advance and will ensure a smooth transition.
We again would like to thank you for your custom and hope to serve you in future as well.
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