Specs Collective Reviews 129

3rd order now, have returned one item with no problems. Always great customer service, and inventory. Excellent communication and never any problems.

Love the sunglasses I ordered, i had several questions about the sunglasses but customer service is excellent. They answered all my questions and shipped my sunglasses super fast. Great place to buy if you are looking to buy new sunglasses

Great experience. Fast, and helpful customer service. Amazing selection. Definitely coming back!

I’ve been trying to contact customer service for 2 days now. None of my emails or calls for got a reply.

I have recently placed two orders from your website. The product names and their respective order numbers are Oliver Peoples Lachman (#8958) and Oliver Peoples Bernardo (#8958). I just wanted to know the status of my order? Are the orders processed yet ? When will the order get shipped and when can I expect it to get delivered to me ?

I mailed earlier yesterday, but have not received any response yet. I have even tried calling on the number provided on the website +1 (209) 920-7732 but no answer.

Please let me know the tentative timeline. I’d really appreciate it.

I look forward to hearing from you. Thank you.

Regards

Great customer service ! Excellent follow up, prompt delivery

Great customer service and communication. Glasses were just what I ordered packaged safely.

Ordered some glasses on the 26th June and its now 13th July and have not heard from anybody from specs collective even though I have also emailed them twice. At this point I'm beginning to believe and question if the company actually exists.

I found the Mykita glasses I wanted fairly-priced at Specs Collective and although the German manufacturer was experiencing substantial production delays (months), Specs Collective kept me informed, gave me options, and a discount in recognition of my patience. The glasses finally arrived today, securely packaged, after they had provided me tracking details. Solid customer service in spite of the manufacturer's challenges and I would buy from them again.

Minus the wait for delivery from customs I am very satisfied with the service and the eyeglasses are exquisite.

Brix

My experience was great in every way. Since discovering the website, the brand and model of the glasses I wanted. The purchase process, the service (thanks Oliver) until the delivery in Brazil was very smooth and efficient. I felt confidence and complete satisfaction. I loved my purchase.

Great service! First time buyer. Will be back! I was kept informed thru the process as my product came from Italy and had a short delay - like 7-days. “Oliver O” contacted me to let me know about the delay. Gave me dates, etc. He underpromised and overdelivered…exactly my kind of service!

Quality is amazing and also the customer service!
Before my delivery I had a question about sizing and to my happy surprise they responded right away.
I recommend them to anyone looking for quality eyewear!

Amazing! I already own a pair of Kaelos Elliot’s and came back for a 2nd pair. Kealos Mittys. Oliver was simply outstanding to work with. He helped me to place my order and was prompt in answering all my questions, even about forecasted shipping. My new glasses came as projected today and the script is perfect and they are lighter weight than my Elliot lenses. They need a minor adjustment for fit which I can do here in NY. I will be sending my Elliot’s to specs collective to update with new script. Fantastic company with Fantastic service!

Very prompt and helpful service especially over fittings and frame size. The pair I chose (Yuichi Toyama) is well made and an excellent fit. Lenses are great. No complaints and I would use Specs Collective again!

This is the 2nd time I purchase a glass frame from Specs Collective. I placed my order on July 9 and got my glass frame delivered on Nov 9. The delay was not the fault of Specs Collective. Oliver has been responsive and helpful all along. According to my experience, they deliver the order fast and safe. Many thanks to Specs Collective and Oliver. Please support them more.

Fantastic efficient and communicative service with a personal non-robotic experience
Love the frames and the speedy service
Thank you!

Ich bin begeistert!
Die Abwicklung von der Bestellung bis zur Lieferung lief zügig und unkompliziert ab!
Das bestellte Brillengestell sieht sehr gut aus! Jetzt fehlen nur noch die Gläser von meinem Optiker.
Ich komme gerne wieder auf Specs Collective zu, wenn ich wieder ein Brillengestell von Parasite suche!
Danke! Gruß, Uwe Murmann.

I placed my order recently and it is now over 1 week without shipping info whatsoever. This is so bothering especially when no one answers their call.