Squire's Garden Centres Reviews 

Having read all reviews I have to say I won’t be having breakfast there tomorrow all reviews can’t be wrong!!

Lovely place ruined by dismissive staff, especially in the cafe where they're slow and actively rude.

Wasn’t busy so seated quickly. Order taken food received ….. all good so far. When it came to paying we were completely ignored, when I finally managed to get their attention it took another 20 minutes for anyone to bother to come and take payment. A young lad was doing his best but the two ladies dressed in black couldn’t have been less interested. Food was ok but we won’t return.

I had an appalling experience back in August where I was accused of killing an extremely expensive plant. They refused to listen or take any accountability so I left feeling very upset and disappointed. To add insult to injury, Im still waiting to hear back from them as I complained to head office on 26 Aug, 10 Sep, 17 Sep, 24 Sep and 10 Oct. Customer service is non existent. Extremely overpriced and happy to sell dead plants that you will get the blame for. I do not recommend this brand.

I brought my grandsons to the Halloween painting event & the treasure trail. The member of staff in charge of the events was extremely efficient, well organised & helpful & very patient with the children. The boys thoroughly enjoyed both activities as well as the children’s lunch in the cafe. Thank you to Squires for an excellent day out.

My friend and I decided to treat ourselves to a Sunday brunch as we had an extra hour today. I love Eggs Benedict so ordered this but can honestly say it’s the worst I’ve ever had. The sauce was much too thick, the egg yolks were hard and the ciabatta they were on was very hard and chewy even though traditionally it should have been an English muffin. Very disappointing.

The centre itself was nice to wander around but I’ll avoid eating there again.

I used to love breakfasts here and I would go every year for my birthday because I'm quite a picky eater and I loved how you could pick the 9 item breakfast and completely customize it and only have things you liked but now it has been changed and the main thing I loved about it has gone. Now it's just the same as any other breakfast place having a standard full English without any of the freedom of choice it used to have. It made me very sad when on my birthday I had the surprise of not being able to get what I loved. :(

The restaurants at badshot, waited half an hour for the lunchtime service
Between breakfast??? Then the waitress decided to blank us and take orders from ppl who just walked in .... walked out and found a professional cafe down the road .
Avoid

Extremely Disappointed
Only giving one star because I can’t give zero. Absolutely awful service bot lady couldn't care less. We arrived with plenty of time for breakfast (they stop serving at 11:30), but after seating ourselves as no one came over despite waiting with a toddler and my 90-year-old nan we were finally approached at 11:10, only to be told they weren’t doing breakfast because the kitchen was “too busy”! Lunch doesn’t even start until 12, so we couldn’t order anything but cake. Completely unacceptable. Very disappointing experience and we won’t be visiting again.

Sadly the cafe has gone downhill…. Have been coming to this garden centre for many years. A couple of months ago went into the cafe for a coffee and cake. First had to wait ages for a table even though it was not particularly busy. Once seated another long wait, had to call someone over to take my order. The women behind the counter where they make drinks were talking loud enough that I could hear them, they were criticising one of their colleagues. Eventually my cake arrived then another ten minute wait for my coffee. I could see it on the counter but no one brought it over to me. In the end, I got up and retrieved it myself!
Today I visited the garden centre again. Thought I’d have a drink before looking around. It was not busy and there was a lady waiting to be seated in front of me. Well we waited and waited, could see staff wandering around, but no one made eye contact with us. I gave up in the ended and decided to look around the shop. After about 20 minutes I thought I’d try again. Same thing - no service at all even though staff were visible. Waited about 5 minutes then gave up. It’s a pity as the garden centre is well stocked but have been put off going back due to lack of good customer service in the cafe.

Leah at the aquarium is great 😊 her knowledge on fish is amazing, thank you for explaining about the male and female issue mine were having, I was not aware
Thank you

Badly organised, poor staff, slow service. Pointless restaurant. You have to wait so long to be seated that they stop serving breakfast and then they expect you to wait another 30 minutes for lunch.

Normally I have a lovely time at Squires Long Ditton but on Saturday when I sat to have lunch I witnessed a senior member of staff belittling junior staff continually for no reason I could see. It seemed so uncalled for and especially in front of customers. I wish I had complained at the time, but wasn't sure if I would receive the same response from the senior member of staff. It made my visit very uncomfortable and left me concerned for the individuals.

Went for lunch with a coeliac sufferer.
Plenty of items marked as gluten free on the menu but when we tried to order they told us that the chips are fried in with everything else. So anything including chips isn't actually gf at all. Some false advertising there! The waitress we had also couldn't advise about whether they could be swapped for something else.

Kept receiving vouchers to use their cafe. We went to the one that is 10 minutes away from Bracknell. Literally anything we ordered we were told either not available or only one potion left .
Please provide food first then worry about sending cafe discount vouchers out
Waste of trip

Plant expert helped me choose suitable plants for the garden. Picked them out and pushed the trolley for me. I have physical difficulties which would make this difficult. Plant expert was knowledgeable about roses about which I was seeking advice. It was a very positive experience and everything went smoothly. Plants seem healthy.

Ordered a meal from your restaurant. Told there was a 20 minute delay. Waited nearly an hour. Not good enough. Cancelled our order
Will not return to restaurant again.

Product and stock clearly showing online at Hare Hatch outlet. Upon calling they refused to acknowledge the product existed and even allegedly checked the website asking me if I was actually in the Squires site! Don't like being called a liar which is effectively what they called me! Will not be walking thru their doors again!

Having been a loyal customer for many years I decided to open a loyalty card. However, upon sending several emails to central customer services relating to my card, I have received zero response.
Sadly, I will be taking my business elsewhere.

Rude manager ‘Karl’ in Stanmore branch. Poor people skills and will not be giving a penny of my money to the store in future because of his attitude problem.