I recently purchased the Geepas mixer grinder, and I've been quite disappointed with its quality. The product feels very cheaply made, and the jars, which are very soft show signs of denting easily,... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
Your Customer Service agent Sreya MS was very helpful from the start. She was quick with her replies, solving our problems and offering a replacement. I can only say well done to her and your company... Toon meer
Bedrijf heeft geantwoord
Sreya was really helpful and dealt with getting a replacement jug for my machine. Professional and empathic help which made for an expedient outcome. Sreya is a great ambassador for the company and... Toon meer
Bedrijf heeft geantwoord
I recently purchased a battery light from Geepas and I’m quite happy with it. The build quality feels solid and it gives a good amount of brightness for everyday use. The battery life is decent a... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
- Huishoudapparatuur winkel
- Aanrechtwinkel
- Elektrische apparatuur groothandel
- Elektronicabedrijf
- Kookwinkel
- Stofzuigerwinkel
Geschreven door het bedrijf
With over 30 years experience and available 85 countries, GEEPAS has become a household name in the field of Electronics.
Contactgegevens
Verenigd Koninkrijk
- geepas.co.uk
4,0
Goed
3K reviews
Heeft 98% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 week
Zo gebruikt dit bedrijf Trustpilot
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Color in the box and the product color…
Color in the box and the product color inside the box doesnt match.Lid of the jugs are too tight.
9 mei 2026
Very quick and efficient service and…
Very quick and efficient service and also their website was easy to use.
8 mei 2026
Antwoord van Geepas UK
Dear Mini,
Thank you for your wonderful feedback.
We are delighted to hear that you were pleased with the quick and efficient service and that you found our website easy to use and navigate.
It is always rewarding to know that our customers have a smooth and positive shopping experience with us.
Thank you once again for your continued support. We look forward to serving you again in the future.
Kind regards,
Customer Services
Western International Group (UK)
Customer Service agent Sreya MS…
Your Customer Service agent Sreya MS was very helpful from the start. She was quick with her replies, solving our problems and offering a replacement. I can only say well done to her and your company for answering all our questions and providing reliable expert solutions. Thank You. Clive D Goodwin
14 mei 2026
Review zonder uitnodiging
Antwoord van Geepas UK
Dear Clive,
Thank you for taking the time to share your feedback with us.
We are delighted to hear that Sreya MS was able to assist you promptly and provide helpful support throughout the process. It is always rewarding to know that our customers are satisfied with the level of service and assistance provided by our team.
Your kind comments regarding the quick responses, problem resolution, and replacement support are greatly appreciated and will be shared with the relevant team.
Thank you once again for your continued support and valued feedback. We look forward to serving you again in the future.
Kind regards,
Customer Services
Western International Group (UK)
Antwoord van Geepas UK
Dear Bernard Peter,
Thank you for taking the time to share your feedback with us.
We are delighted to hear that you are pleased with your Geepas product and that you find it both stylish and efficient so far.
Your kind comments are greatly appreciated and will be shared with our team.
Thank you once again for your continued support. We look forward to serving you again in the future.
Kind regards,
Customer Services
Western International Group (UK)
Very quick delivery and very good item.
7 mei 2026
Antwoord van Geepas UK
Dear Neusa,
Thank you for taking the time to share your feedback with us.
We are delighted to hear that you were pleased with the very quick delivery and that you are happy with the quality of your item.
Your kind comments regarding both our product and service are greatly appreciated and will be shared with our team.
Thank you once again for your continued support. We look forward to serving you again in the future.
Kind regards,
Customer Services
Western International Group (UK)
Antwoord van Geepas UK
Dear Ijeoma,
Thank you for taking the time to share your feedback with us.
We are delighted to hear that your order arrived on time and that you are pleased with the smooth performance of your blender.
It is always rewarding to know that our customers are satisfied with both our products and service.
Thank you once again for your kind words and continued support. We truly appreciate it.
Kind regards,
Customer Services
Western International Group (UK)
Sreya was really helpful and dealt with…
Sreya was really helpful and dealt with getting a replacement jug for my machine.
Professional and empathic help which made for an expedient outcome.
Sreya is a great ambassador for the company and I want to commend her for her outstanding service.
I will purchase from this company again without hesitation. Thank you Sreya !
9 mei 2026
Review zonder uitnodiging
Antwoord van Geepas UK
Dear Ian,
Thank you for taking the time to share your feedback with us.
We are pleased to hear that Sreya was able to assist you promptly with your replacement jug and that you were satisfied with the professional and helpful support provided throughout the process.
Your positive comments are greatly appreciated and will be shared with the relevant team.
We are also delighted to know that this experience has given you the confidence to purchase from us again in the future.
Thank you once again for your kind feedback and support.
Kind regards,
Customer Services
Western International Group (UK)
I ordered the blender in grey it was…
I ordered the blender in grey it was awful not even blender bananas and whenever you ask them they ask you to send the faulty item back they do no even facilitate to give voucher so that you can shop they always put you in trouble to provide them item back first so upset
16 mei 2026
Review zonder uitnodiging
I have not received my gift which is…
I have not received my gift which is mentioned at check-out point.
10 mei 2026
Antwoord van Geepas UK
Dear Shehzar,
Thank you for your feedback.
We are sorry to hear that you have not received the free gift as mentioned at the checkout point. We apologise for the confusion.
Please note that orders over £60 qualify for a complimentary e-book, which is sent directly to your registered email address. As this is a digital gift, we kindly ask you to ensure that the email address provided at the time of purchase is correct.
We also recommend checking your spam or junk folder, as the email may occasionally be filtered there.
If you are still unable to locate it or require any further assistance, please do not hesitate to contact us and we will be happy to help.
Kind regards,
Customer Services
Western International Group (UK)
Ordered the vacuum on Saturday
Ordered the vacuum on Saturday. Stated next working day delivery.
In my opinion this should be Monday or Tuesday at the latest.
Received an email from DX on Monday stating that they had it.
I emailed you on Monday for an update. No reply from you.
I emailed you on Tuesday still no reply from you now.
The parcel eventually arrived on Wednesday.
This is not what I expected from your company.
9 mei 2026
Antwoord van Geepas UK
Dear Taylor,
Thank you for your feedback.
We are very sorry to hear about your experience and understand your disappointment regarding the delivery delay. Please accept our sincere apologies for any inconvenience caused.
Kindly note that we do not operate an in-house courier service for deliveries. Instead, we rely on third-party courier partners to handle all shipments. While we ensure that orders are dispatched promptly from our end, we unfortunately have no direct control over their operational timelines once the parcel is with the courier.
We would like to inform you that one of our customer support agents has already contacted you via email regarding this matter and waiting for your response.
We kindly request that you respond to that email at your earliest convenience so we can assist you promptly and resolve this matter without further delay. Your satisfaction is our priority, and we’re here to help.
Thank you once again for your understanding.
Kind regards,
Customer Services
Western International Group (UK)
I recently purchased the Geepas mixer grinder
I recently purchased the Geepas mixer grinder, and I've been quite disappointed with its quality. The product feels very cheaply made, and the jars, which are very soft show signs of denting easily, even just from being dropped a small distance.
After only about three months of use, the power switch failed, so now the mixer runs automatically whenever it's plugged in. On top of that, the blades keep coming loose during grinding, which requires you to manually tighten them constantly. I would not recommend this product.
1 mei 2026
Review zonder uitnodiging
Antwoord van Geepas UK
Dear Amal,
Thank you for your feedback.
We are very sorry to hear about your experience and understand how frustrating this must be. Please accept our sincere apologies for the inconvenience caused.
To assist you promptly and resolve this matter without delay, we kindly request you to contact our Customer Service team directly by emailing us to "support@geepas.co.uk" with your purchase details.
Once we receive the necessary information, we will investigate this on priority and work towards a suitable resolution for you.
Kind regards,
Customer Services
Western International Group (UK)
Good delivery service loooks very well…
Good delivery service loooks very well made ans smart in my kitchen.
6 mei 2026
Antwoord van Geepas UK
Dear Young,
Thank you for taking the time to share your feedback with us.
We are delighted to hear that you are happy with the delivery service and that your Geepas product looks smart in your kitchen and meets your expectations in terms of build quality. It is always a pleasure to know our products are a good fit in our customers’ homes.
Your kind words and support are greatly appreciated.
Thank you once again for your feedback.
Kind regards,
Customer Services
Western International Group (UK)
Antwoord van Geepas UK
Dear Mark,
Thank you for taking the time to share your feedback with us.
We are delighted to hear that you are happy with your Geepas product and that you consider it great value for money. It is always rewarding to know that our customers are satisfied with both the quality and affordability of our products.
Your kind words and support are greatly appreciated.
Thank you once again for your feedback.
Kind regards,
Customer Services
Western International Group (UK)
Product and price seems very good
Product and price seems very good . By delivery was expected next day but arrived after 4th day of purchase this is only disappointment.
3 mei 2026
Antwoord van Geepas UK
Dear GHANSHYAM SINGH,
Thank you for your feedback.
We are very sorry to hear about your experience and understand your disappointment regarding the delivery delay. Please accept our sincere apologies for any inconvenience caused.
Kindly note that we do not operate our own in-house delivery service and instead rely on third-party courier partners for all shipments. While we ensure that orders are processed and dispatched promptly from our end, the final delivery timelines are managed by the courier service, and unfortunately, we have no direct control over their operational delays.
We are pleased to hear that you are satisfied with the product and pricing, and we truly appreciate your understanding in this matter.
Thank you once again for your feedback and support.
Kind regards,
Customer Services
Western International Group (UK)
Just be prepared to be disappointed
1. They did not inform me when the item was dispatched as they claim they would . 2. No delivery instruction facility available to guide the delivery guy to safe and secure place.
3. Item faulty and dead as a dodo.
4. There is no phone number yo contact them do emailed their support team and no response from them so far .
5. I will just on fee postage for the item to be sent back to them.
6. Customer service is not up to scratch.
7 mei 2026
Antwoord van Geepas UK
Dear Sarwarbeg Mirza,
Thank you for your feedback.
We are very sorry to hear about your experience and understand how frustrating this situation must be. Please accept our sincere apologies for the inconvenience caused.
Upon reviewing the matter, we can confirm that one of our support agents has already contacted you regarding this issue and is currently working to resolve it for you without any further delay.
We truly appreciate your patience and understanding while we look into this for you.
Kind regards,
Customer Services
Western International Group (UK)
So far I have been very happy with…
So far I have been very happy with Geepas. Great little machine which cooks really quickly. I did have a problem but they have sorted me out with a new machine, which I wasn't expecting as I have had it a while.
12 mei 2026
Review zonder uitnodiging
Antwoord van Geepas UK
Dear Claire,
Thank you for taking the time to share your feedback with us.
We are pleased to hear that you have been happy with your Geepas product and that it cooks quickly and performs well. We are also glad that the issue you experienced was resolved and that a replacement machine was provided to you.
It is always our aim to ensure our customers are supported, and we appreciate your understanding and patience throughout the process.
Thank you once again for your kind words and continued support. We truly appreciate it.
Kind regards,
Customer Services
Western International Group (UK)
I love to use geepas
I love to use geepas, I gad a bit of problem with grinder lid, it took time to get replacement. But now am happy I have received the lid. Am using normal now. Thump up thank you geepas
20 april 2026
Review zonder uitnodiging
Antwoord van Geepas UK
Dear Naj,
Thank you for taking the time to share your feedback with us.
We are pleased to hear that you are happy using your Geepas product and that the replacement grinder lid has now been received and is working well for you. However, we are sorry for the delay you experienced in getting the replacement to you, and we appreciate your patience while this was being resolved.
It is great to know that you are now able to use the product normally and that you are satisfied overall. Your positive comments and support mean a great deal to us.
Thank you once again for choosing Geepas. We truly appreciate your continued support.
Kind regards,
Customer Services
Western International Group (UK)
My order has not arrived and I have not…
My order has not arrived and I have not had a reply to my message 2 days ago
3 mei 2026
Antwoord van Geepas UK
Dear Patricia ,
Thank you for sharing your feedback. We’re very sorry to hear about your experience and sincerely apologize for the delay and inconvenience caused.
We would like to inform you that one of our customer support agents has already contacted you via email regarding this matter and has provided a full refund for your order.
We truly regret the experience and appreciate you bringing this to our attention. Your feedback is important to us as we continuously work to improve our service.
Kind regards,
Customer Support Team
Geepas UK
To be honest he struggled to find my…
To be honest he struggled to find my property, but he did and it was in the timeslot given
7 mei 2026
Antwoord van Geepas UK
Dear Susan,
Thank you for taking the time to share your feedback with us.
We are pleased to hear that your delivery was completed within the expected timeslot. However, we are sorry to learn that the courier initially had difficulty locating your property. We understand how this can be inconvenient, and we appreciate you bringing it to our attention.
Your feedback is valuable, and we will ensure it is shared with our delivery partners to help improve accuracy and service in the future.
Thank you once again for your comments and for your support. We truly appreciate it.
Kind regards,
Customer Services
Western International Group (UK)
Delivery experience I was quite disappointed with the…
I was quite disappointed with the delivery as geepas promised next day delivery but unfortunately I received my order after four days.
3 mei 2026
Antwoord van Geepas UK
Dear Aprajita,
Thank you for your feedback.
We are very sorry to hear about your experience and understand how frustrating this situation must be. Please accept our sincere apologies for the inconvenience caused.
Kindly note that we do not operate our own in-house delivery service and instead rely on third-party courier partners for all shipments. While we ensure that orders are processed and dispatched promptly from our end, the final delivery timelines are managed by the courier service, and unfortunately, we have no direct control over their operational delays.
Upon reviewing the matter, we can confirm that one of our support agents has already contacted you regarding this issue and we are happy to review the matter for you.
We appreciate your patience and look forward to assisting you towards a suitable resolution.
Kind regards,
Customer Services
Western International Group (UK)
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