I stupidly put the lid for our brand new blender in the dishwasher, which subsequently ruined the lid. So I emailed Geepas asking for a new lid. Sreya, the customer service rep was exceptional, she wa... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
I haven't tested the product itself yet, so I can't comment. However, I have many reservations about the delivery. First, it wasn't delivered the next day, as the website advertises. Second, the couri... Toon meer
Bedrijf heeft geantwoord
Your Customer Service agent Sreya MS was very helpful from the start. She was quick with her replies, solving our problems and offering a replacement. I can only say well done to her and your company... Toon meer
Bedrijf heeft geantwoord
I ordered the fan on Monday with their next day delivery charges. To date, it has been 5 days, I have not received my fan. I requested their support team to cancel the order and refund my money, but t... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
- Huishoudapparatuur winkel
- Aanrechtwinkel
- Elektrische apparatuur groothandel
- Elektronicabedrijf
- Kookwinkel
- Stofzuigerwinkel
Geschreven door het bedrijf
With over 30 years experience and available 85 countries, GEEPAS has become a household name in the field of Electronics.
Contactgegevens
Verenigd Koninkrijk
- geepas.co.uk
3,9
Goed
3K reviews
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Heeft 88% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 week
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Item not delivered
24 mei 2026
Antwoord van Geepas UK
Dear Mohkam Singh,
Thank you for your feedback.
We are very sorry to hear about your experience and completely understand how frustrating this situation must have been. Please accept our sincere apologies for the inconvenience caused.
Upon reviewing the matter, we can confirm that one of our support agents has already been in contact with you regarding your query and is currently awaiting your response.
Kindly respond to the email at your earliest convenience so that we may help resolve this matter without further delay.
We truly appreciate your patience and understanding, and we remain committed to assisting you towards a suitable resolution.
Kind regards,
Customer Services
Western International Group (UK)
It didn't solve the issue
It didn't solve the issue, there is no information regarding my order nor it has been cancelled...it should have been delivered by 26th
25 mei 2026
Antwoord van Geepas UK
Dear Nitin,
Thank you for your feedback.
We are very sorry to hear about your experience and fully understand how frustrating this situation must have been. Please accept our sincere apologies for the inconvenience caused.
Upon reviewing the matter, we can confirm that one of our Customer Support agents has already been in contact with you regarding your query and is actively working towards a resolution.
We truly appreciate your patience and understanding and remain committed to providing the support needed to reach a satisfactory resolution.
Kind regards,
Customer Services
Western International Group (UK)
NO DELIVERY YET - STILL WAITING WITH NO RESPONSE FROM GEEPAS
No update on my cooler which was suppose to be delivered next day. Horrible service and no update from DHL either. It will probably arrive after heatwave is gone.
25 mei 2026
Antwoord van Geepas UK
Dear Tanya,
Thank you for your feedback.
We are very sorry to hear about your experience and fully understand how frustrating this situation must have been. Please accept our sincere apologies for the inconvenience caused.
Upon reviewing the matter, we can confirm that one of our Customer Support agents has already been in contact with you regarding your query and is actively working towards a resolution.
We truly appreciate your patience and understanding and remain committed to providing the support needed to reach a satisfactory resolution.
Kind regards,
Customer Services
Western International Group (UK)
I placed the order on 25th May 2026 and…
I placed the order on 25th May 2026 and it was showing that I will get the delivery next day but am still waiting for my package to arrive.
25 mei 2026
Antwoord van Geepas UK
Dear Ramandeep,
Thank you for your feedback.
We are very sorry to hear about your experience and completely understand how frustrating this situation must have been. Please accept our sincere apologies for the inconvenience caused.
Upon reviewing the matter, we can confirm that one of our support agents has already been in contact with you regarding your query and is currently awaiting your response.
Kindly respond to the email at your earliest convenience so that we may help resolve this matter without further delay.
We truly appreciate your patience and understanding, and we remain committed to assisting you towards a suitable resolution.
Kind regards,
Customer Services
Western International Group (UK)
Couldn't achieved the expectations…
Couldn't achieved the expectations because the frame is too fragile and it's rolling even it attached
25 mei 2026
Antwoord van Geepas UK
Dear Lenish,
Thank you for your feedback.
We are very sorry to hear about your experience and completely understand how frustrating this situation must have been. Please accept our sincere apologies for the inconvenience caused.
Upon reviewing the matter, we can confirm that one of our support agents has already contacted you regarding your query via email and is currently awaiting your response.
Kindly respond to the email at your earliest convenience so that we may help resolve this matter without further delay.
We truly appreciate your patience and understanding, and we remain committed to assisting you towards a suitable resolution.
Kind regards,
Customer Services
Western International Group (UK)
I never received my order and haven’t…
I never received my order and haven’t received any answer about the questions for tracking the product, I want my refund
25 mei 2026
Antwoord van Geepas UK
Dear Paula,
Thank you for your feedback.
We are very sorry to hear about your experience and fully understand how frustrating this situation must have been. Please accept our sincere apologies for the inconvenience caused.
Upon reviewing the matter, we can confirm that one of our Customer Support agents has already been in contact with you regarding your query and is actively working towards a resolution.
We truly appreciate your patience and understanding and remain committed to providing the support needed to reach a satisfactory resolution.
Kind regards,
Customer Services
Western International Group (UK)
I haven't received my fan till now and…
I haven't received my fan till now and you are selling your products by mentioning next day delivery.
25 mei 2026
Antwoord van Geepas UK
Dear Santosh,
Thank you for your feedback.
We are very sorry to hear about your experience and fully understand how frustrating this situation must have been. Please accept our sincere apologies for the inconvenience caused.
Upon reviewing the matter, we can confirm that one of our Customer Support agents has already been in contact with you regarding your query and is actively working towards a resolution.
We truly appreciate your patience and understanding and remain committed to providing the support needed to reach a satisfactory resolution.
Kind regards,
Customer Services
Western International Group (UK)
Still haven't received.my item will…
Still haven't received.my item will never recommend to anyone.
25 mei 2026
Antwoord van Geepas UK
Dear Rani,
Thank you for your feedback.
We are very sorry to hear about your experience and fully understand how frustrating this situation must have been. Please accept our sincere apologies for the inconvenience caused.
Upon reviewing the matter, we can confirm that one of our Customer Support agents has already been in contact with you regarding your query and is actively working towards a resolution.
We truly appreciate your patience and understanding and remain committed to providing the support needed to reach a satisfactory resolution.
Kind regards,
Customer Services
Western International Group (UK)
I ordered the fan on Monday with their…
I ordered the fan on Monday with their next day delivery charges. To date, it has been 5 days, I have not received my fan. I requested their support team to cancel the order and refund my money, but they are saying it cannot be refunded because they have dispatched it. We felt stranded in this heatwave because our order never arrived and since we did not get the refund, we could not buy the fan from anywhere else.
25 mei 2026
Antwoord van Geepas UK
Dear Owais,
Thank you for your feedback.
We are very sorry to hear about your experience and completely understand how frustrating this situation must have been. Please accept our sincere apologies for the inconvenience caused.
Upon reviewing the matter, we can confirm that one of our support agents has already been in contact with you regarding your query and is currently awaiting your response.
Kindly respond to the email at your earliest convenience so that we may help resolve this matter without further delay.
We truly appreciate your patience and understanding, and we remain committed to assisting you towards a suitable resolution.
Kind regards,
Customer Services
Western International Group (UK)
Antwoord van Geepas UK
Dear Asad,
Thank you for your feedback.
We are very sorry to hear about your experience and completely understand how frustrating this situation must have been. Please accept our sincere apologies for the inconvenience caused.
Upon reviewing the matter, we can confirm that one of our support agents has already been in contact with you regarding your query and is currently awaiting your response.
Kindly respond to the email at your earliest convenience so that we may help resolve this matter without further delay.
We truly appreciate your patience and understanding, and we remain committed to assisting you towards a suitable resolution.
Kind regards,
Customer Services
Western International Group (UK)
When i order delivery was next day but…
When i order delivery was next day but i received after 5 days. Sent email to customer support but no response.
24 mei 2026
Antwoord van Geepas UK
Dear Sharfraj ,
Thank you for your feedback.
We are very sorry to hear about your experience and completely understand how frustrating this situation must have been. Please accept our sincere apologies for the inconvenience caused.
Upon reviewing the matter, we can confirm that one of our support agents has already been in contact with you regarding your query and is currently awaiting your response.
Kindly respond to the email at your earliest convenience so that we may help resolve this matter without further delay.
We truly appreciate your patience and understanding, and we remain committed to assisting you towards a suitable resolution.
Kind regards,
Customer Services
Western International Group (UK)
Although delivery took a little bit…
Although delivery took a little bit longer than expected I can't fault the quality of the fan I bought it's 3 settings keep the room really cool in this warm weather.
24 mei 2026
Antwoord van Geepas UK
Dear Karl,
Thank you for your excellent feedback.
We are delighted to know that you are pleased with the quality of the fan and that it is keeping your room cool and comfortable during the warm weather. We also appreciate your understanding regarding the slight delay in delivery.
Your kind words and support are sincerely appreciated and encourage us to continue maintaining high standards in both our products and service.
We look forward to serving you again in the future.
Kind regards,
Customer Services
Western International Group (UK)
Product is good for the price
Product is good for the price. However it was supposed to be next day delivery but took 4/5 days to arrive. Ordered twice separately and same situation happened on both occasions.
20 mei 2026
Antwoord van Geepas UK
Dear Ahad,
Thank you for your feedback.
We are pleased to know that you find the product good value for the price. However, we sincerely apologise for the inconvenience caused due to the delivery delays experienced on both occasions, despite the next-day delivery expectation.
Your comments are duly noted and will be shared with the relevant team for review and improvement.
We appreciate your support and look forward to serving you again in the future.
Kind regards,
Customer Services
Western International Group (UK)
Antwoord van Geepas UK
Dear Zahid,
Thank you for your feedback.
We are very sorry to hear about your experience and fully understand how frustrating this situation must have been. Please accept our sincere apologies for the inconvenience caused.
Upon reviewing the matter, we can confirm that one of our Customer Support agents has already been in contact with you regarding your query and is actively working towards a resolution.
We truly appreciate your patience and understanding and remain committed to providing the support needed to reach a satisfactory resolution.
Kind regards,
Customer Services
Western International Group (UK)
I ordered the fan last Sunday for next…
I ordered the fan last Sunday for next day delivery 🚚 I’m finally getting it delivered today Friday now the hot weather has gone it seems I won’t be needing it now the company was full of apologies which didn’t help I’m afraid I won’t use this company ever again you need to get your act together as I’m sure you will be losing a lot more customers 😖
24 mei 2026
Antwoord van Geepas UK
Dear Bukola,
Thank you for sharing your feedback. We’re very sorry to hear about your experience and sincerely apologize for the delay and inconvenience caused.
We would like to inform you that one of our Customer Support agents has already contacted you via email regarding this matter and has arranged a refund for the shipping charges incurred.
Kindly note that refunds typically take approximately 3–4 working days to be credited back to your original payment method, depending on your bank’s processing times.
We truly regret the experience and appreciate you bringing this to our attention. Your feedback is important to us as we continuously work to improve our service.
Kind regards,
Customer Support Team
Geepas UK
Worst company full of lies order air…
Worst company full of lies order air cooler for next day delivery 4 days not delivered sent so many emails dhl tracking number not working my personal advise don’t order anything from this company
29 mei 2026
Review zonder uitnodiging
Antwoord van Geepas UK
Dear Neeru,
Thank you for your feedback.
We are very sorry to hear about your experience and understand how frustrating this must be. Please accept our sincere apologies for the inconvenience caused.
To assist you promptly and resolve this matter without delay, we kindly request you to contact our Customer Service team directly by emailing us to "support@geepas.co.uk" with your purchase details.
Once we receive the necessary information, we will investigate this on priority and work towards a suitable resolution for you.
Kind regards,
Customer Services
Western International Group (UK)
My order was not delivered
My order was not delivered and I have sent a mail about that but yet to get a response.
I placed order for a fan with order #69804 on the 24th May
24 mei 2026
Antwoord van Geepas UK
Dear Bukola,
Thank you for sharing your feedback. We’re very sorry to hear about your experience and sincerely apologize for the delay and inconvenience caused.
We would like to inform you that one of our customer support agents has already contacted you via email regarding this matter and has provided a full refund for your order.
Kindly note that refunds typically take approximately 3–4 working days to be credited back to your original payment method, depending on your bank’s processing times.
We truly regret the experience and appreciate you bringing this to our attention. Your feedback is important to us as we continuously work to improve our service.
Kind regards,
Customer Support Team
Geepas UK
I have not received my item when I paid…
I have not received my item when I paid for next day delivery
23 mei 2026
Antwoord van Geepas UK
Dear Faustina,
Thank you for your feedback.
We are very sorry to hear about your experience and completely understand how frustrating this situation must have been. Please accept our sincere apologies for the inconvenience caused.
Upon reviewing the matter, we can confirm that one of our support agents has already been in contact with you regarding this issue and is currently awaiting your response.
Kindly respond to the email at your earliest convenience so that we may help resolve this matter without further delay.
We truly appreciate your patience and understanding, and we remain committed to assisting you towards a suitable resolution.
Kind regards,
Customer Services
Western International Group (UK)
Antwoord van Geepas UK
Dear Alaa,
Thank you for your excellent feedback.
We are delighted to know that your order arrived well packed and promptly, and that you are pleased with the product range available at Geepas.
Your kind words and support are sincerely appreciated and encourage us to continue maintaining high standards in both our products and service.
We look forward to serving you again in the future.
Kind regards,
Customer Services
Western International Group (UK)
Antwoord van Geepas UK
Dear Syaeda,
Thank you for your excellent feedback.
We are delighted to know that you are pleased with both our service and the quality of the product. Your kind words and support are sincerely appreciated.
We look forward to serving you again in the future.
Kind regards,
Customer Services
Western International Group (UK)
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