Social Security Administration Reviews 

Kept on the phone for over 45 minutes and they never answered my call lousy customer service but it only falls inline with the notion that government workers are not invested in their jobs and is just a paycheck without no commitment to offering service to the people who pay their salaries

Dear Social Security Administration,

On August 12, 2025, at approximately 11:48 AM, I received a callback after waiting 60 minutes to speak with a representative regarding a question about my elderly mother’s decreased SSI benefits. As her legal guardian, I was seeking information on her behalf. However, I was not aware that, since I am not her payee, I would be unable to receive details about her account.

During this call, the SSA representative I spoke with was very rude and unprofessional. When I politely asked her to lower her tone after she responded abruptly, she continued to speak dismissively, stating, “What do you want me to do for you?”

I fully understand and respect the SSA’s commitment to privacy and confidentiality for its customers. However, the unprofessional attitude and continued rudeness from the representative were unnecessary and disappointing—especially after I waited an hour for the callback.

I kindly request that this interaction be reviewed to help ensure better customer service in the future.

Thank you for your attention to this matter.

Sincerely,
Kay

0 Starts. Over 2.5 hours for death benefits. Tell the agent you want to set up an appointment to apply for benefits. They'll schedule it and determine whether it'll be on the phone or in person. Waited to be told to come into the office. This is why the government should not be in charge of our money!

If I could rate in the negative I would rate it lower !!! What a complete waste of taxpayer money and time !! My porthole has been down for months to my account and I need to upload med records that I signed consent forms for them to get and did not I had to do it myself only after my ssi was denied and in appeal hinging on these medical records being uploaded . I’ve been fighting this for 4 years nearly . There is obviously zero accountability you can’t get any questions answered they all dodge the phones and actual work and quite honestly I feel dumber like I lost gray matter after even being on their site briefly !! Why does ssi put all that crap on there you people can’t even handle your primary job function much less all that smoke and mirrors circle jerk of lied and deception you have going . If this was a private sector company that ship would have sunk long ago !!

They just called me I was trying to get them to listen to my situation they don't care basically give a damn about you it's pointless and helpless trying to get help when you are homeless why waste your time dealing with them no satisfaction with them they really sucks I give up and I don't care anymore when I go get a job then that's when they start doing stuff that's everybody loss . Then they don't here you and give you phone numbers I don't have no help I don't know where stuff is I'm pissed and hurt angry furious right.if it somebody else who come from another country they will help them and give them anything they want and get.

Professional and efficient interview with a representative for continuing benefits and retirement transition.Polite and friendly process accomplished in 20 minutes via phone interview with the Brick, N.J. office. Outstanding experience.

Seriously the worst customer service I ever experienced! Lost my father in Aug 5th 2024 and out of $2000 monthly they offered my mother $186 monthly OF MONEY MY DEAD FATHER WORKED FOR 40+ years!!!! Lawyered up and we gonna fight till then end!!! This is so sad and absolutely disgusting and William Smith was “the one helping us and hung up on me and my mother”!!!!! So let’s go to the top!

I am still online and on hold for over 2 hours, and no one is answering the phone!!!! There is no other way to communicate with these people!!! I live in a different state so I cannot go there in person. Please can anybody answer that phone please? Pretty soon will be closing hours which probably I will have to call again tomorrow. UGH!!!!

I filed for social security online and it was no problem. They let you set the date and I put a few months ahead to meme sure they couldn’t dock me if I worked ( my full retirement was 66 and 8 months ) I was contacted by Mrs. Dylan’s and I’m telling you she was the nicest most pleasant person I’ve ever done business with. I’ve looked for a way to contact them and leave a compliment about her, unfortunately it’s only set up for complaints😟 I hope all of you have the same experience.

TRYING TO CHANGE DIRECT DEPOSIT, SHOULD BE EASY...
UNABLE TO GET INTO ACCOUNT ONLINE.
UNABLE TO VERIFY IDENTITY ONLINE.
UNABLE TO DO IT BY PHONE UNLESS YOU HAVE A PIN THAT YOU HAVE TO GET FROM YOUR ONLINE ACCOUNT.
ONLY ABLE TO DO IT IN PERSON AT POST OFFICE OR AT THE SSA OFFICE BOTH OF WHICH CLOSE BY 5PM. SO IF YOU WORK YOU ARE OUT OF LUCK.
THEY DO NOT ACKNOWLEDGE POA SO IF YOU ARE TRYING TO MANAGE A FAMILY MEMBER'S INFO YOU ARE OUT OF LUCK.
ONLY OUR GOV COULD MAKE SOMETHING THAT SHOULD BE SO EASY SO COMPLICATED!

2 HOURS WAITING AND NO ONE PICKS UP THE PHONE. THEY NEED TO HIRE MORE PEOPLE TO ANSWERS CALLS.

The Wesites is horrible!! Have the correct info and won't let you login. Can't get help, can't reset, says I chose "face or touch" and did not. Nothing simple for sure. I feel sorry for older people with out a fancy phone/tablet, or a computer.

Well, the local office is not much better.
Two trips to their office, three 800# phone calls, and a total waste of an afternoon and my BP shooting up to 160, and I finally got the CORRECT help.
Total Cluster

I had gone to the SS office and stood in line to be seen. They handed me a sheet to fill out and hand back. Then told me they will call and let me know when my appointment would be. I recieved a text what day my appointment would be. I had called to make sure and possible change it and was told they did not show I had an appointment after holding for 120 min. I went anyway to the appointment and was told they do not do the applications in office anymore and will set up a phone application. Then was told mind you this is April that my phone consult will be in June. This is after I had filled out a form of what I need and took off 1/2 day of work to take care of what I needed only to find out it will not happen till June. I also tried to call to discuss my issue and had to hold 120 min before I talked to anyone. I don't know why they are so unorganized, or why everything takes so long. I also lost a 1/2 a day's pay.

Of course social security is the worst government mess. Besides the fact being on hold for a record time of 4 hrs 13 min and didn’t hit the lottery to get the call back feature 🤣 finally got a human. I cannot get online with my SS account for the life of me and was told to ask for the help desk. So after this over 4 hour hold she said sorry I can’t help u…really 🤬 in all the times I call social security, these govt employees are rude, unresponsive and unsympathetic, I think that is part of there job description. I hope these idiots have issues with their social security when they are not employees.

After enduring 207 minutes of the SAME announcements, (per the system, wait time would be ~ 80 mins) the survey automatically kicked in - with question prompts that were of no value to me as none of them related to my experience on that call. No one answered the call. Will there ever come a time that retirees will receive the help and respect due to them? May God help us!

Makes me absolutely sick to my stomach that an illegal immigrant who hasn’t worked a day in their life is getting a check but I’ve been fighting for almost three years for help with every autoimmune disease in the book. BROKEN SYSTEM

Maybe it's just me - I just had to deal with this agency. I set up an acct online , did some paper work , sent some documents , etc. It did take a bit more time than I was expecting but the website is excellent and email very timely on keeping you informed. Overall I have had an excellent experience !

Solicited mi social hace 1 Mrs y no lo he resivido