Standard Life UK Reviews 

Just a further update to my Reviews 6th…
Just a further update to my Reviews 6th april and 17 april, if you read my previous reviews you will see that i have been battling Legal & General and Reassure (part of Sandard Life Group) for at least 3 years. My Annuity was due in february 2025 and to this date i still have not received any payment from my Annuity Policy to date despite me trying to get paid. The Reason is that Legal & General would not Honour what was Agreed in the 1993 Deferred Personal Annuity Policy i set up in with them when Reassure referred me back to them through an agreement they had between each other for a Fee before it was sold to Reassure in 2020. ReAssure Has tried to Alter my Annuity Policy contents to suit what they have been trying to get me to change in relation to benefits and Guarantees.(which I Wont Do) I have reported Legal & General and Reassure to Report Fraud and the Police for investigation. I have copied The CEO Any Briggs by including him in email that i have sent both to ReAssure & Legal & General. so he is and has been aware since 2023 until Reassure were adamant that i did not have an Annuity Policy contrary to the Annuity policy documents from Legal & General i Hold
So if you feel like you have been treated the same perhaps you should also follow my example of whom to report them to or seek me out on some other social site.

Have had a pension with SL for more than 25years and its been fine all the time I didnt need them to do anything. Close to retirement so started looking at options about a year ago. SL were useless, unresponsive, poor customer service eventually I decided to move my pension. This went well as the new company was driving that. It moved end July and since then Ive been asking SL for some information on the last transactions. Nothing, finally escallated via complaints form, nothing, recently repeated the complaints form, nothing, they should reply in 5 working days, Nope.
These guys are the worst, so pleased I moved

This company are completely useless. I wouldn't recommend them . Ive been a customer for 27 years with them. I have asked to withdraw my tax fee lump sum from my pension to go towards a house i am currently buying. I was told the money will be with you within 15 - 20 days. 40 days later still nothing. They can't give me an update. My money is till in my pension so as far as i can tell they haven't even started to process my request yet. I tried to make a complaint and was told i would be contacted in three days. 4 days later nothing . Now iam told its 5 days.
Customer service is shocking. Yes they answer the phone but sadly they put you in hold then come back with sorry i cant give you an update but they are working on it.
This could cost me my house purchase

Transferred another pension to SL with no hassle, always manage to get through to someone on the phone when I call, the app could do with a bit more work to make it more user friendly. Of the 5 different pension companies I have used SL for me have been the best.

At an age, that I can now access 25% tax free of money, the process was straightforward from Phoenix Life to Standard Life...

A Very straightforward and simple process in transferring pensions. Good communication throughout process

I was able to do what i needed to do with ease on their website and their App

What I thought would be complicated with my pension request was explained simply by a SL colleague Shay on a call. He was brilliant, gave the expected timeline which although took 5 days longer, which he explained why, it was still relatively swift. Well done SL

Well, as I previously mentioned, I had my worries in the first beginning, but I had to admit it was my lack of knowledge, being inpatient as well for which I’m apologising once more to them🙏…I want to give my special thanks to the lady L.N. who dealt with my complaint in the most professional manner I ever met (knowledgeable, reliable , trustworthy, genuinely …)👏👏👏
God bless your work 🙏👏🙋🏻‍♀️

How rubbish.
Called today, line was very bad. Olly (Olliie) the lady I spoke to said she'd call me back. She did so. Line was still bad after a few minutes, said she'd call back. Never did. I called back and got a message that the office had closed. What an unprofessional member of staff and company. By the way I was calling to take my money out of my pension and for good reason.

I found the process to transfer my Royal London Pension in my Standard Life pension account so easy and straight forward. I am so thankful for the service provided and have knowledge that my future is in safe hands.

I had to contact this company after my Father died, his death was 5 weeks ago and all I wanted to do was speak to somebody who could advise what I need to do with regards to an investment he had with this company. After searching online for a contact number and found around 10 all of which took me to a recorded message saying the same, our offices are closed please go to our website. I was doing this on behalf of my Mother who wouldn't stand a chance of going online at her age. To me the fact that they will not have anyone answering phone calls shows a company that are solely focusing on profit, pure greed, losing my Father so recently is hard enough let alone spending so much time trying to contact them. Ironically the investment which my Father had had not been a great investment and has performed poorly, nobody ever made contact to review or advise what he could of done to improve the performance. My advice to anyone reading my review would be if your thinking of investing before you do see if you can call a number and speak to a real person, AVOIND STANDARD LIFE AT ALL COST- YOU WILL REGRET IT

This is an absolute shambles of a company. They employ eejits who do absolutely nothing to help. They are rude and come across as stupid. They lie all the time. Tell you they’ll pass it on to the back office and that’s the last you’ll hear about. I honestly have never come across such a badly organised and unsupervised bunch of clowns in my life.
Another complaint and FCA interaction by the looks of it.

Very helpful friendly person on end of phone, talked me through opening an account without any problems.

The process of setting up an Annuity policy with Standard Life has proved very frustrating.
I was issued a quote which I accepted thinking the process would be relatively quick and simple. I was contacted some weeks late telling me the quote was no longer valid and was issued another quote, again accepted. At this time I contacted SL and spoke with a lady called Becky who explained what would happen and when - none of which has.
Worse than that, all follow up calls to the contact number provided are never answered, no matter how long you hold for - instead you have to send an email in the vague expectation someone will reply.
In the meantime it seems that my second quote will now be out of date simply because SL are so inefficient.
I would like to complain about customer service - but there isn't any - they just don't appear to care and it seems impossible to contact them.
Andy Briggs MBE, if you think this is an acceptable way of running a company you need to get out and talk to people.

Very prompt service. Staff is friendly and helpful. Would recommend SL

18 months of employer and employee contributions paid incorrectly losing thousands of £ in contributions and ultimately interest. Numerous phone calls and discussions over that time where inaccurate information was given, being old everything was fine and correct, only to be told be another employee there was a technical problem. Complaint process achieved nothing and i'm now 8 weeks into the complaint process with the Financial Ombudsman. Wide spread issues with many colleagues under the same workplace pension scheme. Would avoid wherever possible

Appalling and borderline illegal customer service!My husband had a lifelong pension scheme that Standard Life is now withholding when he wants to retire!! We are due to move house and require cash from his lump sum and six weeks into the legal two months processing period we still have nothing! My advice is start transferring your pension portfolio to another company NOW. It might take a long time but you may be able to access it in a timely manner when you need it. This incompetence is likely going to to cost us the sale of our property plus the purchase of our dream retirement home and significant legal fees. If all this catastrophic failure occurs then I will ensure Standard Life will compensate us for ALL the financial costs and for the distress it has caused us. Plus my husband will transfer the all funds into his Aviva pension fund which is performing much better. BE WARNED ABOUT STANDARD LIFE!

Very poor speed of paying out pension funds when sourced through the app.

So simple and easy to use. Literally took 2 minutes to complete and standard life done the rest.