I've had a great experience with Star Action Figures. Since discovering them recently, I've made multiple purchases and have been very satisfied. Their prices are competitive, and the service has been... Toon meer
Bedrijf heeft geantwoord
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In response of 1 star Reviews So I've been ordering with SAF for about 2 years now and have not once had an issue with any of the staff nor my orders arriving in a timely manner. The staff o... Toon meer
Bedrijf heeft geantwoord
What a great company. Ordered three products with one being on the larger scale and the delivery process was seamless. Very well packaged and all the items received were immaculate. You can always tel... Toon meer
Bedrijf heeft geantwoord
Great inventory, competitive prices and collector grade shipping and packaging. I've used SAF loads over the years for in stock and pre order items. Never any issues with orders and any queries rais... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Star Action Figures is one of the UK's leading independent retailers of action figures and collectables, supplying customers since 2001. We specialise in Star Wars, Marvel, Transformers, GI Joe and many other major brands, offering competitive pricing, fast delivery and decades of collector experience. Every order is packed under CCTV with full time-stamped dispatch verification. This protects our customers, protects our staff and ensures orders leave exactly as they should. When a genuine issue occurs, we resolve it quickly and professionally. We also operate in a niche where collectables attract a small number of bad-faith claims. Nearly all of our one-star reviews follow the same pattern - no supporting evidence, requests for partial refunds or compensation outside our policies or claims that conflict with the clear dispatch and delivery records we retain. We reply with the factual context so readers can see the full picture. The vast majority of our customers are honest collectors who simply want good service, fair prices and reliable fulfilment - and that is exactly what we provide. Our aim is straightforward: deliver the products people want, deliver them properly and stand by the evidence when disputes arise.
Contactgegevens
Verenigd Koninkrijk
- sales@staractionfigures.co.uk
- www.staractionfigures.co.uk
4,8
Uitstekend
533 reviews
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Another fantastic delivery from SAF
Another fantastic delivery from SAF. Expertly packed, delivered quickly, and very reasonable prices. This is why I only use SAF for my collectables.
10 augustus 2022
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Antwoord van Star Action Figures
Hi Daniel
Thanks for your 5 star review.
It is great to hear that you are happy with our company and we will be happy to serve you again in the future.
5* Vendor
The best collectable vendor in the UK. Been buying from SAF for a few years now and am constantly blown away by their service. Competitively priced and their comms and packaging are second to none. Wouldn't buy from anyone else.
9 augustus 2022
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Antwoord van Star Action Figures
Hi Ben
Thank you for leaving us a great review.
We aim to provide the best service we can so it is great that you are happy with it. We look forward to serving you again in the future.
The Best Around
I have been using Staractionfigures for ages now and have spent hundreds of pounds with them and I can say with confidence that they are the best for figures and collectibles around. Won't go anywhere else for my star wars fix. Great service and great team.
9 augustus 2022
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Antwoord van Star Action Figures
Hi Ryan
Thank you for leaving us a 5 star review.
It is great to hear that you are happy with our service and we appreciate your custom with us. We will be happy to serve you again in the future.
Top class
I have been using SAF for a long time for figures across various lines.
The team are amazing and they update customers via their FB page with up coming deliveries etc.
Don't listen to people who bad mouth this store over "damaged" boxes. SAF are actually talking to companies like Hasbro about their subpar packaging. SAF is on the collectors side!!
9 augustus 2022
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Antwoord van Star Action Figures
Hi
Thanks for your 5 star review.
We are glad to hear that you appreciate the service we provide as we do our best to provide the best collector experience we can. We hope to receive your business again in the future.
An amazing action figure store
An amazing action figure store, with a huge range of product. Been a regular customer since 2015 and I only have good things to say about them. All items are packed with care and dispatched quickly.
9 augustus 2022
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Antwoord van Star Action Figures
Hi Tom
Thank you for your amazing review.
We appreciate you taking the time to leave us a review and for your custom since 2015. We pride ourselves on our packaging of figures so it is great to hear that you are happy with it as well.
We look forward to serving you again in the future.
Highly recommended for Star Wars collectors
Always used this company. Excellent service and products. I collect star wars figures and these always arrive in great condition as they are always packed carefully. Highly recommended.
8 augustus 2022
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Antwoord van Star Action Figures
Hi Dan
Thanks for your 5 star review.
We are delighted to hear that you are happy with the service we provide. We appreciate that you are highly recommending us and we look forward to your custom in the future.
Excellent company
Excellent company, with good customer service and a real knowledge of their trade. Brilliant packaging, I’ve never had a figure or cardback arrive damaged. Friendly and reliable
8 augustus 2022
Review zonder uitnodiging
Antwoord van Star Action Figures
Hi Scott
Thank you for your kind review.
We do our best to package our figures securely so we are happy to hear that you like the way we package our parcels. We will be happy to serve you again in the future.
Best of the best.
Star Action Figures is a well regarded, trustworthy company. They have been my go to for collectors items for a few years now and have never had a single issue with dispatches, returns or correspondence. The owner is a collector himself and knows how collectors want their items. Wayne, Harry and Olly are always polite and prompt with emails and are always helpful. They will always find the best solution for any issue. Like with any company there always some issues and will always help as much a possible.
8 augustus 2022
Review zonder uitnodiging
Antwoord van Star Action Figures
Hi Eric
Thank you for your 5 star review.
We appreciate you taking the time to leave us a review.
It is great to hear that we have been your go to for collector items and that you are happy with the service we offer. We will be happy to receive your custom again in the future.
The top online retailer for star wars figures.
The best place to buy action figures online. I collect Black Series and these guys always deliver. Great prices, amazing customer service, and perfect packaging. I have never had an issue and I doubt I will considering their customer service is top-notch. Always my first place to check for new figures. Keep up the great work everyone x
8 augustus 2022
Review zonder uitnodiging
Antwoord van Star Action Figures
Hi Callum
Thank you for your kind review.
We are glad to hear that you are happy with the Black Series figures you have ordered from us and that we are the first place you check for new figures. We look forward to serving you again in the future.
The place to go for all your figures!
Fantastic website and company. Have been using them for around 18 months, I would estimate, and have never had a problem. Items always arrive in excellent time and extremely well packaged and any issues I have had have always been dealt with promptly and in a polite manner. Cannot recommend enough.
8 augustus 2022
Review zonder uitnodiging
Antwoord van Star Action Figures
Hi Ben
Thank you for taking the time to leave us a 5 star review.
We are thankful for your custom over the last 18 months and it is great to hear that you are happy with the service we provide. We look forward to receiving your custom again in the future.
Excellent for all collectors
Always well packaged, quick and good customer service. Will continue to be my first port of call for many years to come
8 augustus 2022
Review zonder uitnodiging
Antwoord van Star Action Figures
Hi Tyler
Thanks for your review.
We do our best to package our parcels in the most secure way possible so it is great to hear that you are happy with our packaging. We will be happy to serve you again in the future.
Excellent company!
I've been using Star Action Figures for a few years now. Their service is second to none. Great items, well packaged and promptly shipped. Can't praise them highly enough.
Thank you!
8 augustus 2022
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Antwoord van Star Action Figures
Hi Richard
Thank you for leaving us a 5 star review.
It is great to hear that you are happy with our service and the way we package our parcels. We appreciate your business and look forward to your custom in the future.
One of the best and most honest online…
One of the best and most honest online stores for Star Wars & Sci-fi collectors in the UK. Buying off them since 2016 and now have had nearly 300+ figures from them. One time I had a problem it was quickly sorted. 100% on the side of UK collectors, can’t recommend enough!!!
6 stars ⭐️⭐️ ⭐️ ⭐️ ⭐️ ⭐️
8 augustus 2022
Review zonder uitnodiging
Antwoord van Star Action Figures
Hi
Thank you for your review.
We are glad to hear that you are happy with our service and our company. We appreciate your custom and look forward to serving you again in the future.
Cannot accept feedback and poor after sales!!!
Having recently placed an order of Star Wars Action Figures, as a serious collector I expect the boxes to be mint, when you pay retail prices you want 'factory fresh' boxes. Well I deigned to ask about returns/replacement for 2 of the items which had box damage only to be told I had to pay for the return (which other reputable companies I deal with do free of charge) and because I expressed my dissatisfaction I received a vitriolic response from the owner, poor after sales service :-(
8 augustus 2022
Review zonder uitnodiging
Antwoord van Star Action Figures
Well, right on cue. The Trustpilot review. The backmail didn't work, they didn't get a further discount, so as per usual, here comes the 1 star review. And here comes the reply! THis is almost like a sport for me now!
Images of "damaged" figures are there for all to see on Facebook. Follow this link https://www.facebook.com/staractionfigures/photos/a.6202941789716700/8224706330873559
As is the case in most instances, Debbie C is a new customer. Most of the one star reviews are from first time users, who ask for money back and get upset when they are told no.
Lets run through the check list, it will save me some time.
First order - Check
MOC Collector but happy to keep cards if we send them the money off they demanded - Check
Told us to cancel other preorders if we did not do what they want - Check and cancelled ( that always upsets them when we cancel their orders despite them telling us they will if we do not do what they want. I think removing the "cancel my orders then you absolute swine" steals a bit of their thunder )
Told us how much money they spent and will spend (along the lines of "I spend a lot of money so I can treat people how I want"). Turns out you can't in this case! - Check
Lectured us on how there are no current issues with card condition and how to run the business and how to deal with Hasbro returns - Check
Rude and demanding in emails - Check
Got upset and tried to back track when it was pointed out that why would they want to keep damaged cards at a discount if they are such a serious MOC - Check
Customer says they will not return the figures if we do not pay for it. Suggests to me that returning the figures was something they never intended doing. Just wanted money off because they spent £300 (you know. We do, she mentioned it about 6 times) - Check
Seriously check out the damage on these figures on the Facebook photo book.
Bottom line, customer tried it on, and tried to get money out of us, and if we didn't comply we would get a bad review and they would cancel all their (3) preorders for £400. (She was obsessed with saying how much she spends. As I say, seems like she thinks she spends a lot so can treat people how she wants. Doesn't really wash with us.
Result - Customer got told to move on, and had their orders cancelled, and left a review to try and tell everyone how awful Star Action Figures are.
The truth - Had about 3 replies saying the same thing. Then become very condescending and rude and was politely at first told to stop trying to take the liberties. I think she is used to getting her way with other stores, and was shocked when we didn't get what she wanted. Again, I stress, see the link to the image she sent.
If you received a damaged figure, we will send a returns label to return it.
If you received a item, with the tiniest blemish on the card or box, and state that if we send you a part refund you will keep it (again I cannot stress enough to anyone who reads this to check out that image above), and if we don't send you money, you will cancel your orders and leave bad feedback, then it will probably end the same as it did here. Your orders will be cancelled and we will look forward to your feedback, and it just goes to show how unreasonable people can be online.
We are fair. We bend over backwards to help. We have a great reputation online that we are all proud off. But we will not stand for rude bullies and liberty takers.
Amazing new find
I have only recently discovered this gem of a site. Amazing prices, quick dispatch, all round great service. My advice to every one, get to this site and treat yo self. My new go to for collectables
21 juli 2022
Review zonder uitnodiging
Antwoord van Star Action Figures
Hi Chris
Thank you for leaving us a 5 star review.
It is great to hear that you are enjoying our company and the service we provide. We look forward to receiving your custom again in the future.
Flawless company
I have used this company many times and every time I’m more and more impressed, they provide great products for a reasonable price and keep customers updated continuously on there preorders and other orders. My go to for many products!
27 juni 2022
Review zonder uitnodiging
Antwoord van Star Action Figures
Hi Marco
Thanks for your review.
We are glad to hear that you are happy with the service we provide. We look forward to serving you again in the future.
First time order
First time order, arrived quickly and very well packed. Perfect condition, great price, what more would you want? I will be back for more.
19 juni 2022
Review zonder uitnodiging
Antwoord van Star Action Figures
Hi Craig
Thanks for your review.
We are glad to hear that you are happy with the service we provide and we look forward to serving you in the future.
Awesome 💥
Great prices, fast service. Been buying for several years and always in the condition you’d like from a collectors perspective. Top work guys 💥
30 mei 2022
Review zonder uitnodiging
Purchased 2 figures from here black…
Purchased 2 figures from here black series ones packaged in premium bubble wrap not had any problems so far so I’m excited to order from here again soon
17 mei 2022
Review zonder uitnodiging
Exeptional Service (Shipping to Canada)
Have ordered from them twice so far and have phenomenal service both times. I am in Canada and was out of luck trying to find some rare Black Series figures. They were sold out everywhere here as well as the USA. That is when I chanced upon them luckily. The pricing is great even after shipping to Canada. And the care in packaging is next to none. One of the figures I ordered was marked "Damaged Box" and even that was in a really good condition. Couldn't recommend them enough.
23 maart 2022
Review zonder uitnodiging
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