We stayed at Ways End, Stow, Cotswolds. We were told stayscotwolds only advertise the properties. The property we stayed at was a bad representation for the company. So disappointed with our stay. Dec... Toon meer
Bedrijf heeft geantwoord
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We have been working with this company since they started over 10 years ago. They have been a pleasure to deal with and support my business when needed with both guests and owners alike. My staff and... Toon meer
Bedrijf heeft geantwoord
Good communication from Stay Cotswolds Beautiful Greenview Cottage in Little Barrington, Problem with oven door not closing properly, had to prop chair against it. Power cut for whole day, no note... Toon meer
Bedrijf heeft geantwoord
We booked a cottage through them in Stow-on-the-Wold, and we had a lovely stay at Devon House Cottage. The Stay Cotswold team were very helpful with some queries we had prior to visiting, around th... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
StayCotswold specialises in luxury holiday cottages in the Cotswolds. As an independent local company, we know the Cotswolds inside out, so you can be confident that our cottages, barns, lodges and shepherd’s huts are carefully hand-picked and regularly inspected to ensure the highest standards and the most authentic Cotswold experience. Whether you’re searching for a dog friendly cottage, a large home for a celebration, or a cosy countryside retreat, our team is here to help you find the perfect stay. Please note that Trustpilot is not StayCotswold’s primary review platform and therefore does not reflect the majority of our guest feedback. A large collection of verified guest reviews from customers who have booked and stayed at properties within our portfolio can be found on our StayCotswold website.
Contactgegevens
Mascot House, Digbeth Street, Stow-on-the-Wold, GL54 1BN, Cheltenham, Verenigd Koninkrijk
- 01451514000
- stay@staycotswold.com
- www.staycotswold.com
3,3
Gemiddeld
62 reviews
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Churn View / StayCotswold - don't do it!
Recently stayed at Churn View, Stratton. The property was slightly grubby when we arrived and now the owner has had the audacity to withhold our security deposit for minor damage that was there when we arrived. StayCotwold have been no help at all just taking the owners word for it. Have asked for dated proof that we caused the damage and had nothing back.
Also the cottage itself isn't available on any of the usual review sites, makes me think they are hiding something.
Don't use StayCotswold and definitely don't stay at Churn View.
Update 4 July 2024: With regards to the response from StayCotswold - the damage was already there when we arrived at the property and we were not responsible. When requested the owners were unable to provide proof that we caused any damage. We were also told by StayCotswold that the owner had paid £60 to get the carpet professionally cleaned (they were unable to provide an invoice for this) yet the comment below states that the owner cleaned the carpet themselves - in which case one of those statements is not true. We have since had our full damage deposit returned! I stand by my review.
24 mei 2024
Review zonder uitnodiging
Antwoord van Staycotswold
Nicola, we are very disappointed to receive your review as you did not report any issues during your stay. Sadly, after your departure from the property, one of the carpets was found to have been damaged by a member of your party. The owners were upset that you did not report this accidental damage as per the booking terms request. As a result of the damage, your security deposit was processed and held by us as a precaution whilst the housekeepers and owners worked to restore the carpet. The property owner was luckily able to clean the carpet and remove the ink stains themselves without incurring any additional costs so we were able to refund the security deposit back to you in full. The property is able to be reviewed via the channel it was booked.
A Despicable Company - Avoid At All Costs!
A despicable company. More than happy to take your money for a booking, but zero interest or accountability when something goes wrong. I wasn’t provided with the correct keys to access ’The Nook’ in Burford and found myself unable to access the property late at night with my family (including 9 week old baby). No support at the time, and a refusal to refund after the event. Avoid at all costs, this company is toxic.
16 december 2023
Review zonder uitnodiging
Antwoord van Staycotswold
Jessica and Matt, we are disappointed to receive your review of StayCotswold. At the time of your complaint it was clearly explained to you that bookings made via StayCotswold form a legal agreement between the guest, and the property owner and that any compensation has to be authorised by the property owner. The keys provided were correct as you gained access to the property on check in on Friday and on Sunday to retrieve your personal effects. We confirmed that we had not received any other reports of guests not being able to access the property from the previous 32 sets of guests and therefore the owners felt that this was a user error, so no compensation was awarded on this occasion. As we act only as an agent for the owner, we cannot accept any legal responsibility for your accommodation. Any assistance provided by us in resolving a complaint in relation to your booking is provided on a goodwill basis only and in our capacity as an agent. We are sorry that it appears you overlooked reading through the booking conditions before agreeing to the terms when placing your booking.
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