We purchased a lift through a 3rd party company. Stilz supplied our lift company with the wrong plans - not once but twice and only on the third attempt did they get it right ! This caused us enormo... Toon meer
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Lees wat reviewers zeggen
Thrilled with our trio lift it’s made such a difference to our day to day lives since it was installed in May. We could have managed with a smaller lift but decided to future proof by having a larger... Toon meer
Bedrijf heeft geantwoord
We were considering the various ways for us as well over 80 for some time. We eventually decided on Stiltz and have no second thoughts whatsoever. As attractive their stair lifts are mechanically, t... Toon meer
Bedrijf heeft geantwoord
The lift works very well and is a good looking piece of kit. The installation team were very efficient and keen to protect our home from dust etc. The team had all the skills to hand including plumbin... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Stiltz is the UK-based manufacturer and installer of the elegant and compact Stiltz Duo and Stiltz Trio Homelifts. The products are ideal for getting around your home if stairs are becoming a challenge; the Trio+ will accommodate a full-sized wheelchair if needed. So whether you need a little extra help now, or are future-proofing and planning for the coming years, make your life easier with a Stiltz Homelift.
Contactgegevens
Building E, Prime Point, Dandy Bank Road, Pensnett Estate, DY6 7TD, Kingswinford, Verenigd Koninkrijk
- 0330 222 0334
- info@stiltz.co.uk
- www.stiltz.co.uk
4,2
Goed
690 reviews
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Heeft 80% van zijn negatieve reviews beantwoord
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David M
Good product and service, friendly and helpful installation team who left everything clean and tidy on completion. no negatives .
2 mei 2024
Review zonder uitnodiging
Antwoord van Stiltz Homelifts
Hi David, thank you for sharing your positive experience with our installation team.
The lift has literally a life saver as…
The lift has literally a life saver as my wife has a very serious heart lung disease and was getting progressively worse gasping for breath crawling up the stairs to go to bed.
I tried for several years to convince her but she kept saying she couldn’t justify the until she accepted she couldn’t go on. The lift has saved and given her life back. Thanks to stilts.
3 oktober 2024
Review zonder uitnodiging
Antwoord van Stiltz Homelifts
Thank you, Bernard, so much for sharing your story.
We're incredibly touched to hear how much of a difference the lift has made in your wife’s life and well-being.
We understand how important it is to maintain independence at home, especially as needs change. Wishing you both all the best.
Excellent Service.
2 oktober 2024
Review zonder uitnodiging
Antwoord van Stiltz Homelifts
Thank you, John, for taking the time to leave such a positive review. We are glad to hear that you had an excellent experience with our service.
Beware of Stiltz
I have had a Stiltz Houselift for 2 years. I went through a lot of stress getting it installed and it put my son in hospital due to the 3 day install process taking 5 weeks. Sadly they tried but failed to change the way my historic house looked. Now, 2 years later they are trying to get me to pay for a 10 year warranty in advance. I have told them to solely speak to my son, but they keep calling me thinking I will cave to the high pressure sales, No way in 2024 am I giving any Company 10 yrs money up front, think again. Beware of a Company like this who try to take advantage of the elderly and vulnerable person.
PLEASE DO NOT BELIEVE THE REPLIES FROM STILTZ TO MY MESSAGE AS THEY ARE FACTUALLY INCORRECT....
2 oktober 2024
Review zonder uitnodiging
Antwoord van Stiltz Homelifts
Hi Mr P,
Please can we ask that you send your contact information to marketing@stiltz.co.uk so we can identify you in our records.
We always strive for the best possible experience for our customers. We also try to provide a range of warranty packages to try and offer a product that best suits our customer needs, whilst ensuring that the lifts are maintained and kept in the highest working order during the customer’s ownership. We apologise that your experience did not meet these standards, and we would like to look into what’s happened to address your concerns fully.
Kindest regards,
Stiltz Homelifts
Thrilled with our trio lift it’s made…
Thrilled with our trio lift it’s made such a difference to our day to day lives since it was installed in May. We could have managed with a smaller lift but decided to future proof by having a larger one at the outset. I wanted to wait a few months to be sure before recommending but we really couldn’t be happier. The whole process from start to finish was managed very smoothly & professionally by the Stiltz team.
27 september 2024
Review zonder uitnodiging
Antwoord van Stiltz Homelifts
Hi Sue, we're thrilled to hear that you're happy with your Trio lift and that it's made such a positive difference in your daily life. We're glad you chose to future-proof your home with the larger model and that the process from start to finish went well.
Good experience while installing the…
Good experience while installing the lift
26 juli 2024
Review zonder uitnodiging
Antwoord van Stiltz Homelifts
Thank you Dr Gupta for taking the time to leave a review. Happy to hear you had a positive experience with your lift's installation.
Some disappointment
The majority of your staff were very helpful but we were particularly disappointed with the surface mounted plastic pipework left by the plumber. We started with two copper pipes feeding the radiator and finished with an ugly maze of pipes and joints on the skirting board. As there was a lot of work going on in the room I did not see the result until he had left or I would have asked him to redo the job.
29 juli 2024
Review zonder uitnodiging
Antwoord van Stiltz Homelifts
Hi Adrian, thanks sharing your experience and making us aware of this.
We have checked our records and can't see you've been in touch to give us the opportunity to rectify this issue.
Your Project Coordinator should be in touch shortly to re-book a visit. If any further issues arise please contact us directly on the numbers provided in your User Manual.
Efficiency
Everything was done as quickly and efficiently as possible with a very good result which we are now enjoying every day. Can't fault the service.
29 juli 2024
Review zonder uitnodiging
Antwoord van Stiltz Homelifts
It's great to know that our service met your expectations and that the lift is helping you to continue to enjoy every day with greater ease and comfort in your home.
Highly recommend this company
Highly recommend this company. From start to finish our experience has been positive. Very flexible and customer focused company. Sorted out any problems promptly. The lift is amazing. So much better than moving house.
11 maart 2024
Review zonder uitnodiging
Antwoord van Stiltz Homelifts
Hi Susan. We completely agree that adapting your current home is often a better solution than moving, and we’re thrilled that our lift has made such a positive impact on your living space. It's fantastic to hear that your experience with us has been smooth from start to finish, and that our team were able to address any issues promptly.
quick, efficient…and friendly
This was a quick and efficient installation. The lift changes life for me, making all parts of my home and garden accessible. It is big enough for me to transfer laundry and shopping between floors, giving me more control over my life. On one occasion I used the call system in the lift and was immediately given advice to solve the problem, followed up swiftly by a visit to ensure all was in order.
17 januari 2024
Review zonder uitnodiging
Antwoord van Stiltz Homelifts
Hi Jean, thank you for sharing your thoughts. We’re thrilled to learn that your lift has made such a positive impact on your daily life, especially as it helps you with greater control and accessibility throughout your home and garden. We're also pleased to hear that our support team was able to assist you promptly when you needed it.
Great investment, straightforward installation.
Stiltz have installed an excellent lift in the stairwell of my home. The installation went smoothly, and the chaps doing the work were tidy, efficient and respectful. The lift is a serious investment, but it has improved the quality of my life whilst future proofing my home.
25 september 2024
Review zonder uitnodiging
Antwoord van Stiltz Homelifts
Future proofing homes and creating a safe accessible environment is exactly what we aim for with our homelifts. Thank you Colin for sharing your experience with our installers. We are so pleased to hear your quality of life has improved as a result.
Highly efficient
Highly efficient, professional and painless experience. The installation was faultless and the lift has been working perfectly for 4 months
16 mei 2024
Review zonder uitnodiging
Antwoord van Stiltz Homelifts
Hi Roland, we're delighted to hear that the installation process went seamlessly and that your lift has been working well for the past four months. Providing an efficient and professional experience is what we strive for, and we're glad it’s reflected in your experience.
My lift installation was…
My Duo Thrulift installation was straightforward and well organised.
8 mei 2024
Review zonder uitnodiging
Antwoord van Stiltz Homelifts
Thank you Phil for your feedback. We are glad to hear that the installation went smoothly and was well-organised.
Stiltz lifts
The staff are professional helpful, the installation went to schedule the installers were excellent cleaned up after themselves. We had one issue the engineer came out as booked and repaired the problem in a timely manner we are really happy with the service we have received
25 maart 2024
Review zonder uitnodiging
Antwoord van Stiltz Homelifts
Hi John. It's great to hear that you had a smooth installation experience and that any issues were resolved promptly and to your satisfaction.
An excellent product which does not…
An excellent product which does not look out of place in our home. It’s very useful not just carrying people. Great after sales service
18 juli 2024
Review zonder uitnodiging
Antwoord van Stiltz Homelifts
Hi Pat, we're delighted to hear that your Stiltz lift fits seamlessly into your home and has proven to be so useful. Many of our customers have also shared that they also use their lift for moving things around the house with greater ease such as laundry or suitcases.
No emergency service. Elderly parent stuck upstairs
My elderly parents both have dementia and a live in carer. The lift broke down and there is no one in the area to fix it meaning one parent is upstairs and one downstairs. I have been told it will be this afternoon before an engineer can get here. This is not an emergency breakdown service.
9 september 2024
Review zonder uitnodiging
Poor service and even worse reliability
Delayed putting lift in and once it finally got fitted we have 3 months of constant issues the lift is unreliable and is not fit for purpose and have to constantly wait for repairs
26 juli 2024
Review zonder uitnodiging
Antwoord van Stiltz Homelifts
Hi Mandy, thanks for bringing your issues to our attention. We have looked into this and understand your repairs are due to be finalised today. We do apologise as this is not the usual high standard of service we demand of ourselves. A Director is aware and will be putting in place some additional processes to prevent these types of errors occurring in the future.
Internal disabled lift
Good product but said at time of ordering that my wife who has Parkinsons will need a double lift
But now find that rollator wil not fit in
Good but just hiccup re rollator
I also use a 3 wheeler
No way can I get in with wife who needs help
Overall a good lift
12 juli 2023
Review zonder uitnodiging
The service was better than 1st class
The service was better than 1st class. It was excellent in every way. We could not be more pleased with everything Stilz applied it’s self to in any way. We would award 6 stars at the very least.
22 december 2023
Review zonder uitnodiging
Antwoord van Stiltz Homelifts
Hi Kenneth, thank you for sharing such a glowing review. We are thrilled to hear you received excellent service from our various teams!
I have a Stiltz Duo
I have a Stiltz Duo, bought almost 2 years ago.
Delivery was late and Italian service company not very friendly I am afraid. Installation was in 3 days because the second day nobody showed up.
However, I cannot at this time fault the quality of the Stiltz home lift. I just wish the Italian company whom Stiltz has chose to provide service in Italy were more responsive!
The rating for the Stiltz only would have been higher if it were not for the service.
30 juni 2024
Review zonder uitnodiging
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