Do not order from this company. We ordered 4 large bags of cotswold stone, and was told we would receive a 2 hour time slot on the day. When we didn’t hear we called, only to be told only 1 bag was be... Toon meer
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Lees wat reviewers zeggen
Cannot deliver as promised when payment went through on the website. They have charged an additional £23 which I paid and now they can’t deliver the day I originally asked for. Shocking
Scammers and liers , all you from costumer service! Delivery drivers refuse to deliver, because road is too narrow! Liers….. We had big trucks and lorries coming on our street! You just take people m... Toon meer
Ordered dumpy bags of materials for garden. Delivery team refused to put them in front garden, insisting they go on pavement which was not fees-able as main arterial road. Items returned. No money ref... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
- Aggregaatleverancier
- ook in
- Hoveniersbenodigdheden winkel
- Natuursteenleverancier
- Tuinbouw leverancier
- Zand- en grindleverancier
Geschreven door het bedrijf
At The Stone & Garden Company we’re one of the UK’s largest suppliers for all your decorative & building aggregates, rockery & slate chippings, decorative pebbles & cobbles! We deliver nationwide using the Palletways network and orders are delivered within 2-3 working days from dispatch. If you’re unsure on which product is right for you then we do have a sample ordering facility to ensure you’re happy with the appearance of the product before placing a bulk bag order. We’re also available over email or telephone to answer any queries you may have regarding orders/products/delivery so please don’t hesitate to get in touch and ask questions!
Contactgegevens
Holme Wood Lane, DN3 3EH, Armthorpe, Verenigd Koninkrijk
- 01302354500
- sales@stoneandgarden.co
- www.stoneandgarden.co
1,8
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96 reviews
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Satisfaction
The driver telephoned me prior to delivery to say he'd be approx 30 minutes, he arrived 20 minutes later, The driver was very helpful and very pleasant and respectful. I was also very happy with the stones. I would, very happily, use your company again.
Regards
Jane Reece
7 juli 2022
Review zonder uitnodiging
Antwoord van The Stone & Garden Company
Good morning Jane,
Thanks for taking the time to leave us a review and thanks for the 5 stars! I shall pass on your lovely comments to the delivery depot for you.
Once you've completed your project we'd love to see any photos of it you'd be willing to share, email us on sales@stoneandgarden.co
Thanks,
Jacqui
Excellent service
Excellent service, delivered on time and I got a free pallet !
29 juni 2022
Review zonder uitnodiging
Antwoord van The Stone & Garden Company
Thanks for the 5-star review Michael!
I'm glad you'll be re-purposing the wooden pallet your bulk bag was delivered on.
Thanks,
Jacqui
Really easy to order
Really easy to order
On time delivery
Good quality
Friendly delivery driver
29 juni 2022
Review zonder uitnodiging
Antwoord van The Stone & Garden Company
Hi Kay,
Thanks for taking the time to leave us a review and thanks for the 5 stars!
Once you've completed your project we'd love to see any photos of it you'd be willing to share, email us on sales@stoneandgarden.co
Thanks,
Jacqui
Delivered on time
Delivered on time, good quality, reasonable price. Will defo order with them again as we will need maybe two more bulk bags!
23 juni 2022
Review zonder uitnodiging
Antwoord van The Stone & Garden Company
Hi Emma,
Thank you for taking the time to leave us a review!
If you need any help when ordering some more bulk bags just give us a call on 01302 354 500!
Thanks,
Jacqui
Great service and quality product
Great service, great quality and great value, was a little nervous ordering from here after reading some of the reviews. But can’t fault them at all. We ordered 3 bulk bags of Cotswold stone, and no problems whatsoever
23 juni 2022
Review zonder uitnodiging
Antwoord van The Stone & Garden Company
Hi Leila,
Thank you for taking the time to leave us a review.
We appreciate that not every single customer will be 100% happy so this is why we welcome all reviews so that customers like yourself can make an informal decision on whether to order with us or not.
I'm glad you're pleased with your order and would love to see any photos of your project once it's completed if you're happy to send these over to us on sales@stoneandgarden.co.
Thanks,
Jacqui
Order fulfilled and delivered as…
Order fulfilled and delivered as promised
18 juni 2022
Review zonder uitnodiging
Antwoord van The Stone & Garden Company
Hi Bill,
Thank you for taking the time to leave us a review.
We'd love to see any photos of your project once it's completed, if you could email any over to sales@stoneandgarden.co!
Have a great day,
Jacqui
Dumpy bag of pebbles
Ordered dumpy bag of pebbles which were delivered on time by very friendly and driver. The load was placed exactly where I wanted it.
All I now need is the impetus to move them to where I want them.
18 juni 2022
Review zonder uitnodiging
Antwoord van The Stone & Garden Company
Hi,
Thank you for taking the time to leave us a lovely 5-star review!
We'd love to see any photos of your project once it's completed, if you could email any over to sales@stoneandgarden.co!
Have a great day,
Jacqui
Larger than anticipated
I was a bit disappointed with this order the Scottish pebbles 30 - 50mm when they arrived they were much larger than than 50mm
14 juni 2022
Review zonder uitnodiging
Antwoord van The Stone & Garden Company
Morning Sharon,
Thank you for taking the time to leave us a review, I'm sorry weren't 100% happy with your order.
With regards to the sizing of the pebbles, they are screened in two dimensions through a filter (like piano wires) set to the size range of the stones to be passed through (i.e 30-50mm). If you imagine an egg being passed through a hole, it will go through lengthways if the width parameter of the screen is set to that measurement, but it will not go through widthways if turned on its side (as that dimension is larger than the set measurement).
You will always get some stones/pebbles that go through the screener that can be larger/longer than the size range as they measure correctly on at least one of the dimensions. Once they’ve passed through the shaker/screener they next go into the bulk bag which are robotically filled & weighed as we don’t hand-fill/pick any products into the bulk bags.
We also don’t hand-fill/hand-pick any products into the bulk bags, they’re all robotically filled & weighed and can sometimes even come straight from the quarry pre-filled for us.
https://www.stoneandgarden.co/material-explained
I’ve added your feedback onto your order notes and apologies again for any inconvenience caused.
Thank you,
Jacqui
Item was exactly as described
Item was exactly as described. Great delivery dates and arrived on time. Would recommend.
14 juni 2022
Review zonder uitnodiging
Antwoord van The Stone & Garden Company
Thank you for leaving us a fantastic review Joseph!
We'd love to see any photos of your project once it's completed, if you could email any over to sales@stoneandgarden.co!
Have a great day,
Jacqui 😊
Antwoord van The Stone & Garden Company
Thank you for leaving us a 5 star review Margaret! 😊
We'd love to see any photos of your project once it's completed, if you could email any over to sales@stoneandgarden.co!
Have a great day,
Jacqui
Simple and easy and as planned
The online ordering process was simple and easy and the delivery arrived as planned with no problems.
I have used The Stone and Garden company a number of times and never had any worries or problems.
Highly recommended
8 juni 2022
Review zonder uitnodiging
Antwoord van The Stone & Garden Company
Morning Dave,
Thanks for the time for leaving us a great 5 star review! 😊
We'd love to see any photos of your project once it's completed, if you could email any over to sales@stoneandgarden.co!
Jacqui
Great company.
Great company.
I ordered two jumbo bags of gravel and one of them came with a rip (I believe this had happened in transit and had been wrapped with cellophane) when it arrived a small amount of gravel and fallen out of the jumbo bag say maybe 75kg of the 850kg.
I wasn’t even going to bother but I told the company what happened, I sent them a couple of pictures and they offered to send me a full replacement bag out!! you can’t say fairer than that brilliant stuff.
8 juni 2022
Review zonder uitnodiging
Antwoord van The Stone & Garden Company
Morning Samuel,
Thanks for the time for leaving us a review! 😊
We'd love to see any photos of your project once it's completed, if you could email any over to sales@stoneandgarden.co!
Jacqui
Excellent service
Excellent service. Delivery was on time. The driver was first class & very help full. Not just 5 stars 6 stars.
2 juni 2022
Review zonder uitnodiging
Antwoord van The Stone & Garden Company
Morning Phill,
Thank you for the 6 star review 😉 I'm glad you're happy with the whole purchase to delivery. I'll let Hastings know about the good feedback regarding the delivery driver!
We'd love to see any photos of your project once it's completed, if you could email any over to sales@stoneandgarden.co!
Jacqui 😊
Easy and efficient...
Very easy and efficient order and delivery. Item exchanged due to a customer error, the service throughout was excellent.
1 juni 2022
Review zonder uitnodiging
Antwoord van The Stone & Garden Company
Morning,
Thank you for the great review!
We'd love to see any photos of your project once it's completed, if you could email any over to sales@stoneandgarden.co!
Jacqui 😊
Absolutely amazing
Absolutely amazing! Our garden looks so good now we have added the polar white stone. Great service too. Highly recommended
30 mei 2022
Review zonder uitnodiging
Antwoord van The Stone & Garden Company
Hi Emma,
Thank you for the great 5 star review!
We'd love to see any photos of your project now it's completed, if you could email any over to sales@stoneandgarden.co!
Jacqui 😊
I should have read the reviews - stay away
I ordered 2 850kg bags of 40mm grey slate (delivery was no problems at all) at delivery the delivered slate looked lovely - and we were pleased. However, within a week the lovely grey was now brown/white/mottled and not grey! The majority of the slate has discoloured and I keep being told by customer service that’s it a natural product and there are disclaimers on the website - I suggest it should called ‘multi coloured slate’ rather than grey!
30 mei 2022
Review zonder uitnodiging
Antwoord van The Stone & Garden Company
Hi there,
Thank you for your feedback.
Slate is a product that contains iron naturally. It’s blasted from the quarry at different parts of the seam, so some pieces can have a high iron content and others can have little to none at all, unfortunately we're unable to control the percentage of this in each piece as all of the bulk bags are robotically filled and weighed (not hand-picked). As nature has taken its course and we've had some rain, the quarry dust that will have been on the pieces has washed away to reveal the iron colour within the product.
Apologies for the inconvenience caused.
Thank you,
Jacqui
Antwoord van The Stone & Garden Company
Thank you for taking the time to leave us a review.
Hope you have a lovely bank holiday weekend!
Jacqui 😊
Fantastic service and great value would…
Fantastic service and great value would definitely recommend I personally wouldn’t go anywhere else
26 mei 2022
Review zonder uitnodiging
Antwoord van The Stone & Garden Company
Hi Debbie,
Thank you for such lovely comments, looking forward to helping you with any future orders!
We'd love to see any photos of your project once it's completed, if you could email any over to sales@stoneandgarden.co!
Jacqui 😊
Second time I've ordered from from…
Second time I've ordered from from Stone & Garden in recent months.
Easy ordering process and delivery was simple and on time.
26 mei 2022
Review zonder uitnodiging
Antwoord van The Stone & Garden Company
We love to see returning customers Kevin so really happy you chose us again!
We'd love to see any photos of your project once it's completed, if you could email any over to sales@stoneandgarden.co!
Jacqui 😊
Antwoord van The Stone & Garden Company
Thanks Frazer, glad you're happy with your order!
We'd love to see any photos of your project once it's completed, if you could email any over to sales@stoneandgarden.co!
Jacqui 😊
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