Stoves Reviews 

I found you very helpful and polite and friendly

Both people I spoke to were very pleasant and helpful. I was able to obtain what I required without a problem. Well done!

As per previous reviews the fan on the DF 90 runs for too long after cooker is switched off, which is intrusive. Otherwise, so far, the cooker is fine. However, I find it baffling that Stoves haas no technical help department to deal with basic queries. I had a couple of issues relating to installation and how a cleaning feature worked and was simply referred back to the manual by someone who had zero knowledge of his company’s own product. Very frustrating.

Andrew L was very professional and helpful.

Fully explained the process to book a repair.

Very happy with outcome

Carol was very helpful on the phone. Arranged for an engineer visit. Carol was very friendly and pleasant to talk to. Hopefully the engineer will resolve the issue.

Andrew, responded to my call what a cool guy!

We purchased a Stoves 60cm wide Double Oven Richmond Deluxe 60Ei RTY Mini Range Electric Cooker with Induction Hob back in October. It looked lovely and worked well. Within a few weeks (and very little use in that time) the controls printed on the clock screen had completely rubbed off, I emailed the contact for stoves and never received a reply. We also have read every part of the manual and cannot find a way to check the time left on the timer without clearing the remaining time which, if this is correct rather than a fault, is very annoying. Since then I have noticed one of the induction rings skips from heat settings 6-8 with us not being able to use 7 at all as if it doesn’t exist. Again I emailed and have had no reply. Poor customer service and disappointing to have an oven which is still very new which is already seeming a bit worse for wear.

Decided to spend some money and buy a premium British cooker .£1000
Big mistake
3 yrs very light use (as we are out the country half the year,also use a ninja airfrier instead of the oven when we are here ) and the induction cooktop has decided to stop working .
Previous Hotpoint(£300) was still working perfectly at 15+yrs old when we made the unfortunate decision to buy British .
Absolutely no help from stoves whatsoever ,phone numbers on website take you through to 3rd party who are zero help.
No one interested in telling me what part may be broken so I can fix it myself .
Not recommended

Had a fault with a new oven, really quick service explaining the issue and process. Engineer booked quickly. Great customer service from Carol A

I spoke to Carol A. at Stoves. She was friendly and really helpful. it was booked in to suit me and explained clearly. Thank you.

Today I spoke with Norman from Stoves. Excellent communication skills, taking the time to explain how their aftercare packages work. Great knowledge of Stoves services offered. Lovely, friendly manner putting the customer first. He is an asset to the company.

This is a further update from previous reviews going back to early January. Stoves have confirmed the 16 month old cooker is beyond economic repair. They have agreed to replace it but god knows when, since they said it would be replaced we have heard nothing. Imagine not being able to cook for 10 weeks, how would you manage ? Stoves don't seem to care

We bought a Richmond stove with our new kitchen from keukenkampioen in the Netherlands. Around 2 months after installation, the bottom left oven door fell off. It was 6 weeks before the repair man came. He then told us a part on the door was broken and he would have to order a new part. That was 2 months ago. After sending emails, speaking to the repair company and the kitchen company NOTHING has been done. This was a very expensive cooker and the after sales service is absolutely none existent. I really wish we had chosen a different make now. So disappointing.

Efficient telephone call considering a lot of noise in the background. Andrew was very good

Dreadful customer support. I had new Richmond 100DF DX delivered in August 2025. £2,500 of cooker. It has been faulty since the 1st day, and the customer services team is uselessly disjointed. The support team can only book service engineers, who are from Pacifica who emphasise they are 3rd party so then can only make recommendations. You cannot speak with customers services, all you can do is book an an engineer. After sales support will not speak and are very unresponsive, the home delivery team appear to have 1 employee who answers the phone so be prepared to wait over 2 hours for an answer (I am serious about this). Chat bot gives out the wrong email addresses, wrong telephone numbers and incorrect information about the cooker. Total and utter shambles.Amateurish, unprofessional and deeply inadequate.

Easy to book a repair in a short time.
Thank you Carol A to whom I spoke.

I bought a STOVE one year ago , its still under warranty and its impossible to get it repaired.
I paid over 4000 euros for the appliance. GlenDimplex France went broke so its been impossible to get service or spare parts.
I have called GlenDimplex Ireland, Pacifica UK and am just like a ping pong ball , not one responds to email or gives help via the phone.

Carol A dealt with my call clearly and efficiently, getting the engineer booked and explaining the terms of engagement well.

Carole A was professional and understanding.
My only issue was how long it took to get through on the phone.

My five induction hobs have not been working for 3.5 weeks. Awaiting warranty repair part that’s not scheduled to arrive until next week, with a further possible 5 day delivery to their agent and then an additional 2/4 days until engineer attends to repair. Customer service unable to support because warranty is repair and this is considered a reasonable length of time to be without a working hob, which had the whole induction top replaced within a matter of weeks following original purchase due to fault. Customer escalation process not available at Stoves, only via third party agent who relays rejection from Stoves. Would never purchase from this manufacturer again and neither would I recommend them.