Communication issues, no loan car or so I was told & after being in for service, i still had a service light on for something else. Very unorganised!
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Lees wat reviewers zeggen
The team was really professional and went above and beyond to make sure I understood everything that was needed. They even took the initiative to send me a video showing the health check of my car w... Toon meer
Bedrijf heeft geantwoord
This is my first time owning an Audi, and I have to say the service I have received has been absolutely brilliant! I received a letter notifying me of a recall, and after calling to arran... Toon meer
From start to finish the experience was outstanding. The interaction with the staff that always go above and beyond to make the process stress free. Wolverhampton Audi after sales team always take the... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
- Autodealer
- ook in
- Autokeuringsstation
- Autoproducent
- Autoreparatie en -onderhoud
- Olieverversingsservice
- Verkoper van tweedehands auto's
Geschreven door het bedrijf
Welcome to Stratstone on Trustpilot. We represent some of the world's most iconic car manufacturers, which include the likes of Aston Martin, Audi, BMW, Ferrari, Mercedes-Benz and Porsche to name just a few. Our decades of experience working alongside these brands has allowed us to create an exciting journey that places our customers in the driving seat. Our retailers have an exceptional range of deals on new and approved used vehicles, whilst offering competitive rates on servicing and repairs. Discover a defining experience by visiting our website or contacting your preferred retailer today.
Stratstone
Geschreven door het bedrijf
- Buy your way
- Purchase your next vehicle completely online from the comfort of your own home through the Stratstone website. Alternatively, visit one of our modern retailers, with locations situated throughout the United Kingdom.
- Sell your car
- We aim to make selling your car a hassle-free experience. That's why you can obtain a free, no obligation quote, through our website in just a few minutes. You also won't need to pay any admin fees when selling your car to us.
- Online booking
- Booking your vehicle's next service or MOT can be done effortlessly through our online booking tool. Simply head to our website, input your car's registration number, and choose a service and date that works best for you.
Contactgegevens
Raby Street, WV2 1BL, Wolverhampton, England, Verenigd Koninkrijk
- 01902 955 616
3,8
Goed
99 reviews
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Antwoord van Stratstone - Audi Wolverhampton
Hello,
We appreciate you leaving us a review - thank you!
Have a nice day!
Stratstone Brand Customer Services
Poor
Disappointing service standards
I booked my car in with Stratstone Audi Wolverhampton as my usual dealer, Coventry Audi, had no availability before my planned trip to Europe.
When I collected my car after the service, I noticed the engine oil level was only just above the minimum warning mark. For a vehicle that has just had a full service, this is not what I would expect.
I contacted the service department and was told this is “manufacturer recommendation.” This explanation is misleading. Manufacturers specify a safe operating range between minimum and maximum — they do not recommend returning a freshly serviced vehicle with oil barely above the minimum, especially when Audi engines are known to consume oil and the car is about to be driven long distances.
My regular Audi dealer always fills the oil close to the maximum level and I have never experienced any issues. Leaving the oil at the lower end of the range after a paid service feels like poor practice and a lack of attention to detail.
Overall, the experience left me disappointed and questioning the servicing standards at this branch.
17 december 2025
Review zonder uitnodiging
Antwoord van Stratstone - Audi Wolverhampton
Hi David,
Thanks for sharing your feedback on your experience with Stratstone Brand . We're sorry if our service didn't meet your expectations, and we appreciate you bringing this to our attention.
To help us improve our processes and better serve our customers, could you please provide more details about your experience to our Customer Service Team at stratstonecustomercare@stratstone.com. They'll be happy to look into your concerns.
Thanks again for taking the time to leave your review.
Stratstone Brand Customer Services
I've used Audi Wolverhampton for years…
I've used Audi Wolverhampton for years and will continue to do so. They always provide me with good service and a friendly face. Recent service from Dan and Lucy has been excellent
10 november 2025
Antwoord van Stratstone - Audi Wolverhampton
Hello,
I appreciate you taking the time to leave this review!
I am very pleased you are satisfied with your visit!
We hope to be of service to you again!
Stratstone Brand Customer Services
Antwoord van Stratstone - Audi Wolverhampton
Hello,
Thank you for leaving us this review.
We strive for 100% satisfaction, so it's great to see you had such a positive experience at Dealership
Have a lovely day!
Stratstone Brand Customer Services
Wolverhampton Audi used to be…
Wolverhampton Audi used to be fantastic! When it was Jardine motors, now it's run by Stratstone and it's appalling. The customer service is shocking, especially as this is supposed to be an upmarket brand. The after service is the worst - if you would like a service or something under warranty, then forget it for months, as it takes that long to get booked in. Even then, we turned up for our appointment to be told that the specific part hadn't arrived so we'd need to rebook (another few months later) The Q4 we bought is already in massive negative equity to the tune of over 15k. After 15 years of buying more than 10 brand new cars from Wolverhampton Audi, I will never go there again. Painful experience. Bring on Mercedes!!
Thanks for the standard reply. If you check the email address that you've provided, you'll see that I have emailed you numerous times and have not had a reply.
I'm beginning to believe that "Anthony Jones", the business manager at Wolverhampton Audi is simply a mythical person. He's never there when I go, he's always "in a meeting" when I phone and he never answers his emails
9 december 2025
Review zonder uitnodiging
Antwoord van Stratstone - Audi Wolverhampton
Hello,
Thanks for sharing your feedback on your experience with Stratstone Brand. We're sorry if our service didn't meet your expectations, and we appreciate you bringing this to our attention.
To help us improve our processes and better serve our customers, could you please provide more details about your experience to our Customer Service Team at stratstonecustomercare@stratstone.com. They'll be happy to look into your concerns.
Thanks again for taking the time to leave your review.
Stratstone Brand Customer Services
Excellent Service
Always keep me upto date with work, polite on phone. I do recommend Audi Wolverhampton
1 december 2025
Antwoord van Stratstone - Audi Wolverhampton
Hello Richard,
Thank you for leaving us this review.
We strive for 100% satisfaction, so it's great to see you had such a positive experience at Dealership
Have a lovely day!
Stratstone Brand Customer Services
Antwoord van Stratstone - Audi Wolverhampton
Hello,
We appreciate you leaving us a review - thank you!
Have a nice day!
Stratstone Brand Customer Services
Ryan from the service dept is FAB !!!
1 november 2025
Antwoord van Stratstone - Audi Wolverhampton
Hi Surab,
Thank you for leaving us this review.
We strive for 100% satisfaction, so it's great to see you had such a positive experience with Ryan at Dealership
Have a lovely day!
Stratstone Brand Customer Services
Issue not resolved
After bringing my car in to resolve
the software issues - it is still doing the same
thing.
13 oktober 2025
Antwoord van Stratstone - Audi Wolverhampton
Hi Nicola,
Thank you for getting in touch.
We're extremely sorry to see that you had a one-star experience with us - this is not the high standard of service that we strive to deliver.
If there is anything we can help with, please email service.followup@stratstone.com
Kind Regards,
Customer Services
Professional service and customer service
Reassuraning, professional service, completed the service before time allocated. Very happy with the service provided by Wolverhampton Audi 5*
10 oktober 2025
Antwoord van Stratstone - Audi Wolverhampton
Hi Leigh,
We're happy to hear that you found our service reassuring and professional.
It's great to know that we completed the work ahead of schedule.
Customer Services
Audi's customer services drives me to keep coming back
I dropped off my car early. I got the message about my service having been done and made my way. The courtesy wash had not yet been done (my fault as I turned up earlier than agreed) and I could not wait any longer. So, Hope, advised I could get the car washed in my own time if I preferred and send the receipt across. That was preferable for me.
I love Audi's customer service and they do the best latte in proper cup and saucer. 😋
3 oktober 2025
Antwoord van Stratstone - Audi Wolverhampton
Hi Debbie,
We're glad you enjoyed your service visit and appreciated the flexibility regarding the car wash.
We aim to provide excellent customer service, and we're happy to hear that you enjoyed our latte.
Thank you for your positive feedback!
Customer Services
Excellent Service From Lucy Jones
3 oktober 2025
Antwoord van Stratstone - Audi Wolverhampton
Hi Andrew,
Thank you for your kind words; Lucy will appreciate it.
Customer Services
Deposit took and still waiting for it…
Deposit took and still waiting for it to be returned
The car had double the miles stated when buying the car
Don’t return calls
Not what I expected when giving the £500 in good faith being told it would be returned immediately if I didn’t buy the vehicle
7 oktober 2025
Review zonder uitnodiging
Antwoord van Stratstone - Audi Wolverhampton
Hi Timothy,
We're disappointed to see you haven’t had a positive experience.
Satisfaction is one of our top priorities, so we would like to learn more about your experience to see if there is anything we can help with.
Please contact us at service.followup@stratstone.com and we will ensure to put you in contact with the leadership team.
Thank you,
Customer Services
An utterly chaotic experience
An utterly chaotic experience! Not what I expected from a prestigious dealership.
25 september 2025
Antwoord van Stratstone - Audi Wolverhampton
Hi Mr Cartwright,
We regret that your visit did not meet expectations.
We appreciate your feedback and will address these concerns to improve our service.
Customer Services
Antwoord van Stratstone - Audi Wolverhampton
Hi Roy,
We appreciate your kind words and are so glad you had a positive experience with our polite team and good service.
Customer Services
GREAT SERVICE…
The service Manager was very knowledgeable and couldn't do enough to help me. very pleased wit the service provided.
20 september 2025
Antwoord van Stratstone - Audi Wolverhampton
Hi Neil,
We appreciate you taking the time to leave us such a fantastic review!
We're so glad to hear that you were pleased with the helpful service you received.
Customer Services
Antwoord van Stratstone - Audi Wolverhampton
Hi Mart,
We appreciate your feedback and apologise that the car wash was missed.
We will review our processes to ensure this doesn't happen again.
Customer Services
Open issue since April
There were two issues that were the reason for my visit. One is still not resolved which is highly disappointing concerning I’ve tried to get support for this issue since April
9 juni 2025
Antwoord van Stratstone - Audi Wolverhampton
Hi Rebecca,
Thank you for your review.
We're sorry to see that you had a negative experience with us.
We pride ourselves on working hard to deliver the best possible customer service and would really like to assist with your outstanding issues.
Please contact us at service.followup@stratstone.com and we will ensure to put you in contact with the leadership team.
Thanks,
Customer Services
Antwoord van Stratstone - Audi Wolverhampton
Hi Mr Krothe,
We appreciate you sharing your positive experience with us; we're so glad you were happy with our excellent service.
Customer Services
Antwoord van Stratstone - Audi Wolverhampton
Hi Stewart,
We are happy to hear that you were satisfied with our work.
Thank you for your positive feedback; we appreciate it.
Customer Services
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