Stratstone - Audi Wolverhampton Reviews 

Recently bought a Q5 from Audi Wolverhampton, the deal was all agreed online, video call, emails etc. The deal we agreed was excellent and the car amazing. We had agreed for ceramic coating to be included in the price and was assured this would be done. I travelled from South Wales and due to a train delay I got there a bit later. After a test drive we completed everything, all done very professionally, I confirmed that the ceramic coating had been done as agreed but in my rush I didn't check for the after care kit, usually with this sort of detailing an aftercare is provided. Also the boot cover was missing again due to my keenness to get on the road I didn't check this either.
A couple days later we had rain and I noticed that the water did not bead away as it should with ceramic coating. The next days the water marks were unsightly which confirmed either the ceramic coating was done poorly or not done at all.
The ceramic coating was initially offered at a cost of £700 but after negotiation the sales manager agreed to include this within the agreed price. Really glad I did not pay £700!
I contacted both the sales manager, the sales executive I dealt with and also brought both matters to the attention of the after sales representative who called me for feedback.
Really disappointed that the ceramic coating pack nor the boot lid has not been sent.
Overall the service, the deal and the vehicle were all excellent just let down by the ceramic coating or lack thereof. If it was not for this issue then I would not have hesitated in giving 5 stars.
It is often noted that extra detailing offered by dealers is poorly done but did not expect this from a franchised Audi dealer.

What a great Audi dealership, this is the second new Audi I have purchased from Wolverhampton Audi and I live in South Wales. What made the experience so fab was Russell, his professionalism, lighthearted conversations and such a smooth process, he is a real asset to that team. I don't enjoy having to change my car but I can honestly say Audi Wolverhampton have changed that for me and I will recommend to all my friends and colleagues if they want an Audi call Wolverhampton Audi, great people and service, great deal. Thank you.

My wife had a puncture on saturday down in Oxfordshire, but she attempted to use the compressor to blow the tyre back up it didn't work. Neither of the 12v supply's are working. Called the AA for help and they wouldn't come out as the mot expired on February 21st. So a Mobile tyre fitter was called and replaced the tyre which as cost us £595. So the car was purchased it June last year, we were told it would come with 12months mot. Called Audi on Monday, but nobody called me back for 48 hours so called again today, spoke to sales but no resolution. So there was no customer service at all. So for a prestige car dealer I thought that was very poor.

great service , with video evidence of what was carried out

What made my experience great was the person who was dealing with me managed to get me some discount on the overall cost, he was polite and helpful and understanding, only downside was the mistake via the technician which resulted in me having to take my vehicle back twice which caused a little inconvenience and cost me in taxi fares. But eventually problem was solved.

I took my motor to service department to solve the engine management light on the dashboard which has water pump replaced by audi technician at September 2024. I had to pay thousands of pound bills. Recently the same light has come back at April 2025 and I took it back to them to find out the issue wherethere it is water pump again or not. To find out that they had to diagnosis it. Because of the different issue appeared this time so I have been charged again for diagnosis fee. Question is why are they charging me for same light to figure out. And they told me clean my car on return but they didn't clean it. Basically I paid £140 for nothing but waste.

Nice polite staff and good service

Communicate better, be more helpfull

Good at what they have said

Been trying to contact Audi Wolverhampton by phone and it’s impossible to get through,you leave a message and they don’t respond,love the Audi brand but have never rated the after sales/service.Even tried email with no response and the app is a waste of time.

Poor. No Go Will applied for a repair on a low mileage car which was flagged before the warranty ran out but booked in after the warranty just expired by weeks

Arranging and making sure everything goes smoothly. Having a car cleaned and returned is an added bonus. Thank you

Sorry to say this but your service recently been terrible. Waiting over 3 weeks to get an appointment for Diagnostic test to be carried out for glow plug warning sign which I can understand you are busy.

When I bought the car in on the 25th February advised that there was a recall and software needed to be updated on Engine control unit.

The car was there for 4 days everyday I used to call to get update on what was happening but never had a call back. Also you had no courtesy car available frustrated I picked the car up after 4 days and was told you could not find any fault with it as it might be do with recall on the software issue, but however if the glow plug signs appear again to ring back.

As I got nearer to home the glow plug flashing signed appeared again and speed would not pick up on the car so I called back and tried to explain but kept transferring from one department to another then I asked for Lucy as she was dealing with it and was advised Lucy will call back, never received call back so I called again and was told Lucy was busy again with a customer and will call back but no call back.

Knowing you close at 6pm so I called again just before 6pm waiting 20 minutes but no answer I had to disconnect the call as it was 6.15pm.

MOT 2-3 hours at Audi Wolverhampton,seriously ?

Audi Halesowen and other garages 45min-1hour.

Never again

the experience was positive

Professional staff

Awful. Only seem to care about servicing on cars which are so expensive but couldn't care less about recalls

Went for a prearranged test drive of Q6 etron on 31/01/25 at 2pm only to be told that the car was not available when I arrived at the dealership.
Pretty poor customer service as they could have telephoned me to update that the car was not available.
Will go to another Audi dealer instead.
Wasted my time as I had to book time off work.