great staff, excellent service, quick and efficient with the jobs, then valeted, what else could i ask for highly recommend this dealership, there are 5 closer dealerships to me but i use this one du... Toon meer
Bedrijf heeft geantwoord
We verifiëren geen specifieke claims omdat reviewers hun eigen mening mogen geven. We kunnen reviews echter wel als 'Geverifieerd' bestempelen als we bevestiging hebben dat er een zakelijke interactie heeft plaatsgevonden. Meer informatie
Om de integriteit van het platform te beschermen, wordt elke review op ons platform – al dan niet geverifieerd – gescreend door onze geautomatiseerde software. Deze software kan inhoud identificeren en verwijderen die in strijd is met onze richtlijnen, inclusief reviews die niet zijn gebaseerd op een echte ervaring. We zijn ons ervan bewust dat we weleens wat over het hoofd zien, dus je kunt altijd reviews rapporteren waarvan je denkt dat we ze hebben gemist Meer informatie
Lees wat reviewers zeggen
Laura was very friendly and professional. Kept me informed throughout my time in the service centre. She explained the costs to me and went through the health check. Outstanding service from my initia... Toon meer
Bedrijf heeft geantwoord
Good communication, polite staff, prompt service, agreed price and car returned washed and clean.
I have worked with Simon Clark @ Nottingham service department now for a few years and think he's great at what he does, works with me, with my schedule and also helps keep my car ahead of programme.... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
- Autodealer
- ook in
- Autokeuringsstation
- Autoproducent
- Autoreparatie en -onderhoud
- Olieverversingsservice
- Verkoper van tweedehands auto's
Geschreven door het bedrijf
Welcome to Stratstone on Trustpilot. We represent some of the world's most iconic car manufacturers, which include the likes of Aston Martin, Audi, BMW, Ferrari, Mercedes-Benz and Porsche to name just a few. Our decades of experience working alongside these brands has allowed us to create an exciting journey that places our customers in the driving seat. Our retailers have an exceptional range of deals on new and approved used vehicles, whilst offering competitive rates on servicing and repairs. Discover a defining experience by visiting our website or contacting your preferred retailer today.
Stratstone
Geschreven door het bedrijf
- Buy your way
- Purchase your next vehicle completely online from the comfort of your own home through the Stratstone website. Alternatively, visit one of our modern retailers, with locations situated throughout the United Kingdom.
- Sell your car
- We aim to make selling your car a hassle-free experience. That's why you can obtain a free, no obligation quote, through our website in just a few minutes. You also won't need to pay any admin fees when selling your car to us.
- Online booking
- Booking your vehicle's next service or MOT can be done effortlessly through our online booking tool. Simply head to our website, input your car's registration number, and choose a service and date that works best for you.
Contactgegevens
Enterprise Way, Nottingham, NG2 1EN, Nottingham, England, Verenigd Koninkrijk
- 0115 957 8000
4,0
Goed
400 reviews
Vraagt klanten om een review
Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Bij Trustpilot draait alles om menselijke content. Dit bedrijf kan echter ook onze AI-ondersteunde tool gebruiken die ze helpt bij het schrijven van hun reacties.
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Antwoord van Stratstone - Land Rover Nottingham
Hi Mr Stallard,
A big thank you for leaving a 5* review for Steve.
Have a lovely day!
Stratstone Halshaw Customer Services
Sell Is there priority not the customer service
Sold the vehicle but it was faulty. After 4 weeks of chasing the sales rep to get it fixed.. no response until the manager got involved.
Typical sell sell sell and not worry about the customer.
Disappointing
3 juli 2024
Review zonder uitnodiging
Antwoord van Stratstone - Land Rover Nottingham
Hi Philip,
We understand your frustration with the recent experience.
We strive to provide excellent customer service and are disappointed to hear that your expectations were not met.
We appreciate you bringing this to our attention and will use your feedback to improve our processes.
Stratstone Customer Services
Did what they said they would do…
Did what they said they would do quickly and efficiently
with no issues. Loan car ready to drive away
29 juli 2024
Antwoord van Stratstone - Land Rover Nottingham
Hi Kevin,
We're glad to hear you had a positive experience.
We appreciate your kind words and are committed to providing excellent service.
Stratstone Customer Services
Efficient Service, friendly staff.
Arrived to have first service 8.00am
Service completed and vehicle handed back to me 10.15 am
16 juli 2024
Antwoord van Stratstone - Land Rover Nottingham
Hi Paul,
Thank you for taking the time to leave us this fantastic review!
We strive to provide excellent customer service at Land Rover Nottingham.
Thanks again!
Stratstone Customer Services
Service completed efficiently and on…
Service completed efficiently and on time, the staff there are friendly and helpful
15 juli 2024
Antwoord van Stratstone - Land Rover Nottingham
Hi,
I appreciate you taking the time to leave this review.
I am very pleased you are satisfied with your visit!
We hope to be of service to you again,
Stratstone Customer Services
Don't bother with Stratsone go to Marshall's
As per usual Stratstone could not even bother to get back to me after ringing to report a fault with my Defender - left it 4 hours then rang Marshalls at Lincoln, aided me straight away and within 24 hours my car is now at Marshalls with a replacement car ready to collect. Stratstone up till now have still not got back to me and this is not the first.
Stratstone Customer Service Stinks - I have a Jaguar F Type Reims Edition and a a fully specked up Defender both of which will now be going to Marshalls of Lincoln who certainly know how to treat their customers. Stratstone do nothing but treat their customers with disdain.
2 juli 2024
Review zonder uitnodiging
Antwoord van Stratstone - Land Rover Nottingham
Hi Jef,
We understand your frustration and apologize for the issues you've experienced with your recent experience.
We strive to provide our customers with a positive experience, and it's disheartening to hear that your expectations weren't met.
We appreciate you bringing this to our attention and will use your feedback to improve our processes.
Stratstone Customer Services
I booked an 8 year service for £346, got about £40 value.
I booked an 8 year service. I was told over the phone it would take 1.5 hours, so not to bother booking a courtesy car.
As soon as I arrived, the service manager told me he wouldn't do a PCM software update (which was an item shown on the 8 year service). He then said it would be ready in 3.5 hours. To be fair, he did organise a loan car quickly, although the atmosphere was frosty.
In effect I paid £346 for an oil and filter service, something I could have done on my driveway for £40.
For this price it should also include a fuel filter and air filter. JLR would still be making a big profit from me.
p.s. the car was half washed, still dirty at the bottom.
29 juni 2024
Antwoord van Stratstone - Land Rover Nottingham
Hi Rob,
We appreciate you taking the time to share your experience.
We understand your frustration with the service you received, particularly the discrepancy in the estimated time and the omission of the PCM software update.
We strive to provide accurate information and efficient service to all our customers.
Stratstone Customer Services
Very supportive staff
Very supportive staff, good service and response. Drip off and pickup of vehicle was very smooth.
19 juni 2024
Antwoord van Stratstone - Land Rover Nottingham
Hi Kunjan,
Many thanks for taking the time to provide us with this review.
We love to see such great feedback!
Stratstone Customer Services
Service was good and people friendly
Service was good and people friendly. The building is pretty run down, not the nicest place to spend a few hours and parking tight.
20 juni 2024
Antwoord van Stratstone - Land Rover Nottingham
Hi,
We appreciate all feedback so I will ensure that this is passed over to the relevant leadership team so they can take this on board.
We hope to see you again in the future.
Stratstone Customer Services
Great service and staff
Easy booking process. Great staff on site, easy checking when arrived and car returned clean with all the work completed. Absolutely no issues and would recommend and will use again.
11 juni 2024
Antwoord van Stratstone - Land Rover Nottingham
Hi Paul,
Thank you for the great review!
We really appreciate you taking the time to feedback your experience.
We look forward to welcoming you back.
Stratstone Customer Services
Telephone staff give wrong information…
Telephone staff give wrong information and not very friendly at all. Parts Manager on the day was professional but seriously had no joy in his job. Just be nice, friendly and smile! It costs nothing these days...or let someone else do your job! Considering Stratstone is a prestigious high end car dealership, shocked how awful your staff are!
15 juni 2024
Antwoord van Stratstone - Land Rover Nottingham
Hi Karen,
Thank you for your review.
We're disappointed to hear that you do feel this way. It isn't the level of customer service that we aim to provide and certainly isn't how we want our customers to feel. We apologise that you haven't received the experience that is expected.
I will ensure that all of your feedback is passed over to the relevant leadership team so they can take this on board and help identify any training needs going forward.
Thank you,
Stratstone Customer Services
Antwoord van Stratstone - Land Rover Nottingham
Hi Dav,
Thank you for choosing the JLR branch in Nottingham.
All the best!
Stratstone Customer Services
Strastone Nottingham service dented my car
Booked my car in for 6 year service for a velar because 7 years needed timing belts the cost was enormous at 1600 pounds then when I collected tue car had 2 dents one on my door and one on my wheel arch. They did work on my wheel arch as liners had moved, showed the advisor straight away. Would say not very quick at coming back, can’t get hold of anyone and for damage caused by them think appealing service
31 mei 2024
Review zonder uitnodiging
Antwoord van Stratstone - Land Rover Nottingham
Hi Darren,
Thank you for your review.
We're sorry to see that you had a negative experience with us.
We pride ourselves on working hard to deliver the best possible customer service, and would really like to assist with your outstanding issues.
Please contact us at service.followup@pendragon.uk.com and we will ensure to put you in contact with the leadership team.
Thanks,
Stratstone Customer Services
Truely awful…
Truely awful. Service Department impossible to get hold of. Phone just rings and rings….
5 juni 2024
Review zonder uitnodiging
Antwoord van Stratstone - Land Rover Nottingham
Hi Sam,
I am sorry to hear that you are struggling to get through to our JLR branch in Nottingham.
Please email us with your details to service.followup@pendragon.uk.com and we will ensure that you are contacted back.
Thank you,
Stratstone Customer Services
Antwoord van Stratstone - Land Rover Nottingham
Hi Chris,
Thanks so much for the review!
Simon and the management team take pride in providing excellent customer service.
Take care,
Stratstone Customer Services
Customer service non existent!
2 mei 2024
Review zonder uitnodiging
Antwoord van Stratstone - Land Rover Nottingham
Hi Andrew,
Thank you for taking the time to review.
I’m so sorry to hear you haven’t had a positive experience, I can assure you that this isn’t the customer service we do aim to provide.
If there are any outstanding issues you have that you need addressed, please contact me on service.followup@pendragon.uk.com
Thank you,
Stratstone Customer Services
Good Communication talked through what…
Good Communication talked through what needs to be done & why. common sense used on costs
30 april 2024
Antwoord van Stratstone - Land Rover Nottingham
Hi Stephen,
Thank you for the review!
Your positive rating means a lot to us here at Stratstone.
Stratstone Customer Services
JLR are the worst company I have ever…
JLR are the worst company I have ever had any dealings with, their products are not worth the money you pay for them. They pride themselves on their aftercare, it is non existent.
I would strongly recommend anyone remotely thinking of purchasing one of their products to seriously reconsider.
Their customer service is appalling, do not consider buying from them.
1 januari 2024
Antwoord van Stratstone - Land Rover Nottingham
Hi Nicola,
Thank you for taking the time to review.
Firstly, I would like to apologise for the experience you have had, I completely understand the frustration of this and I can assure you that this isn’t the customer service we do aim to provide.
I will ensure that all of your feedback is passed over to the relevant leadership team so they can take this on board and help identify any training needs going forward.
Thank you,
Stratstone Customer Services
Poor service.
Made an enquiry on a vehicle. They called me back at 1930 at night. I was ready to buy the car and it was available. Was told I’d get a call back to finalise the deal and never got a call. 2 days later I see the car is sold. Couldn’t be bothered to let me know. Main dealer badge, back street garage service.
18 april 2024
Review zonder uitnodiging
Antwoord van Stratstone - Land Rover Nottingham
Hi Dave,
Thank you for your review.
We're disappointed to hear that you do feel this way. It isn't the level of customer service that we aim to provide and certainly isn't how we want our customers to feel. We apologise that you haven't received the experience that is expected.
I will ensure that all of your feedback is passed over to the relevant leadership team so they can take this on board and help identify any training needs going forward.
Thank you,
Stratstone Customer Services
Knowledge staff
14 april 2024
Antwoord van Stratstone - Land Rover Nottingham
Hi Simon,
Thank you for your positive review.
Have a great day!
Stratstone Customer Services
Dit is Trustpilot
Iedereen kan een review op Trustpilot achterlaten n.a.v. een ervaring met een bedrijf. Gebruikers hebben het recht om hun feedback op elk moment te wijzigen of te verwijderen, en elke gepubliceerde review is zichtbaar zolang het account van de betreffende gebruiker actief is.
Wij beveiligen ons platform met behulp van toegewijde specialisten en slimme technologieën. Lees meer over hoe wij nepreviews bestrijden.
Lees meer over Trustpilots reviewproces.
Hier vind je 8 tips voor het schrijven van een goede review.
Verificatie helpt ervoor te zorgen dat echte mensen de reviews schrijven die je op Trustpilot ziet staan.
Beloningen aanbieden voor reviews of een slechts een bepaalde groep mensen vragen om een review te schrijven, kan de TrustScore beïnvloeden. Dit is in strijd met onze richtlijnen.