Beautiful villa, very spacious and comfortable. Provided everything required for our family of 12, aged between 1 and 82. Rep Richard was very helpful on several occasions.
We verifiëren geen specifieke claims omdat reviewers hun eigen mening mogen geven. We kunnen reviews echter wel als 'Geverifieerd' bestempelen als we bevestiging hebben dat er een zakelijke interactie heeft plaatsgevonden. Meer informatie
Om de integriteit van het platform te beschermen, wordt elke review op ons platform – al dan niet geverifieerd – gescreend door onze geautomatiseerde software. Deze software kan inhoud identificeren en verwijderen die in strijd is met onze richtlijnen, inclusief reviews die niet zijn gebaseerd op een echte ervaring. We zijn ons ervan bewust dat we weleens wat over het hoofd zien, dus je kunt altijd reviews rapporteren waarvan je denkt dat we ze hebben gemist Meer informatie
Lees wat reviewers zeggen
Villa Madrisa was fantastic and in a great location. Hire car enabled us to take the short trip to Vilamoura Town when required. Sunhat were great, both at communicating and helping when called upon.... Toon meer
Bedrijf heeft geantwoord
Beautiful villa with small Pool which made it more enjoyable as it was very hot, everything was clean, spacious, washing machine and other appliances which was great, beds a bit uncomfortable but on... Toon meer
Bedrijf heeft geantwoord
The villas we stayed in were very well equipped and located. The rep was excellent and attempted to resolve a minor issue. The transfers to and from the airport were excellent, as was the hire car d... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Luxury holiday villas in the Algarve, Tuscany, Balearics, Croatia and Barbados. Lowest rates Guaranteed. We have intimate knowledge of all of our hand-picked luxury villas, apartments and townhouses.
Contactgegevens
103 Newport, LN1 3EE, Lincoln, Verenigd Koninkrijk
- 01522 889450
- reservations@sun-hat.com
- www.sun-hat-villas.com
4,9
Uitstekend
319 reviews
Geen recente geschiedenis van het vragen naar reviews
Dit bedrijf heeft hun klanten niet recentelijk uitgenodigd, dus reviews zijn mogelijk niet representatief
Heeft 66% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 48 uur
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Just back from a short trip to Portugal…
Just back from a short trip to Portugal using Sun Hat Villas. This is the second time we have booked with them and can’t recommend them enough. Great communication from booking right up until you arrive. Nothing is too much trouble. Would definitely use again.
30 juni 2026
Review zonder uitnodiging
Antwoord van Sun-hat Villas & Resorts
Hi Lisa, We're so happy that you enjoyed your holiday in the Sunflower Apartment at Sao Lourenco. We love how peaceful and relaxing it is there. The team will be delighted to read your comments on the 5 star service you received and we can't wait to help plan your next break.
Beautiful villa for big group
Beautiful villa, great pool & pool area.
Beds were extremely comfortable & bed linen was top quality.
Plenty of space for everyone to sit & eat.
Very easy booking process & our rep Charlie was very helpful, arranging for an early check-in and late check-out which was great.
20 juni 2026
Review zonder uitnodiging
Antwoord van Sun-hat Villas & Resorts
This is so great to hear Carol. Quinta Almarjao has so much space doesn't it and we're delighted that you were able to rest in comfort and luxury too - it really helps you to make your holiday unforgettable. I'll be sure to pass your kind comments to Charlie who will be delighted with your 5 star review. Many thanks once again.
Please be cautious…
We booked through Sun-hat Villas because of their reputation and recommendations from friends who have used them for years. Unfortunately, our experience did not live up to those expectations.
The apartment we stayed in, Apartment Myla in Vale do Lobo, was not presented as advertised. On arrival, we found out-of-date food and drinks left in the fridge, food remaining in the freezer, which was heavily iced over, and the apartment had clearly not been cleaned to an acceptable standard. There was a razor left in the shower, dirt and marks in the bathroom, dead insects around the bedroom window and a broken bedroom blind that could not be fully closed.
Several facilities advertised on the listing were either unavailable or not functioning correctly. The bedroom TV was unusable throughout our stay, despite it being reported. The WiFi did not work on arrival and, although eventually restored, did not provide coverage throughout the apartment. The advertised midweek towel change and light clean were never carried out.
Perhaps most disappointing was that one of the apartment’s main selling points, the private terrace, was significantly reduced by a large covered golf buggy permanently stored on it. This was not shown in the photographs or mentioned anywhere in the property description, yet it made the terrace unsuitable for relaxing, sunbathing or entertaining as we had planned.
We reported the issues promptly during our stay. While one issue was partially addressed, most remained unresolved. Following our return, we submitted a detailed complaint with supporting photographs. We were advised that an investigation could take up to 28 days, despite having another Sun-hat booking due for payment within days. When we explained that this had understandably affected our confidence, we were simply referred to the booking terms rather than offered a practical solution.
Our disappointment is not based on one isolated issue. It is the combination of the condition of the property, the difference between the listing and reality, the lack of follow-through after the issues were reported and the handling of the complaint that has left us feeling let down.
Based on this experience, we would not book through Sun-hat Villas again.
30 juni 2026
Review zonder uitnodiging
Antwoord van Sun-hat Villas & Resorts
Hello Heidi,
Thank you for taking the time to share your feedback. We're genuinely sorry to hear that Apartment Myla did not meet your expectations, as this is never the experience we want our guests to have.
During your stay, our resort representative, Tina, was made aware of the Wi-Fi issue, which was resolved immediately, the TV, which you advised was not causing you any inconvenience, and the razor left in the shower, which should not have been missed during preparation. We sincerely apologise for that oversight.
The missed mid-stay clean was an error on the part of the local property management company, and we have arranged for the cost of this service to be refunded.
Unfortunately, we were unable to address the other issues detailed with the owner's property management team as they weren't brought to Tina's attention whilst you were in resort. Had we known, we would have endeavoured to resolve them as quickly as possible.
We completely understand that experiences like this can affect your confidence, particularly with another holiday booked. While each of our properties is independently owned and managed, we appreciate your concerns and hope we can restore your confidence by delivering the high standard you rightly expect on your next stay.
We take all feedback seriously, as it helps us work with our local partners to continually improve. Whilst it's disappointing that your experience fell short on this occasion, we appreciate you bringing these matters to our attention and hope we'll have the opportunity to provide you with a much better experience in the future.
Kind regards,
The Sun-hat Team
Excellent experience from start to…
Excellent experience from start to finish. Villa facilities and size was perfect. Would highly recommend
30 juni 2026
Review zonder uitnodiging
Antwoord van Sun-hat Villas & Resorts
Villa Pine Cliff really is a great size villa isn't it and I'm delighted that you loved all of the facilities. The pool, table football, volleyball and table tennis must have kept you very busy! Thanks so much for the recommendation too - it's so important to us that you feel able to do this. Thanks again!
Antwoord van Sun-hat Villas & Resorts
Well we couldn't ask for a better review than that could we Amy.? Thanks so much for giving us 5 stars for your stay in the beautiful Casa Madrisa, one of my favourite villas!
Highly Recommend
Great service from booking to arrival to help and contact during our stay.
20 juni 2026
Review zonder uitnodiging
Antwoord van Sun-hat Villas & Resorts
Thanks for this fantastic 5 star review Aideen, hearing that you rated our service so highly throughout your experience means the world to the Sun-hat team. Have a great day!
Very good company to book through
Very good company to book through. The service is excellent. You also have a designated rep whilst at the property who is on hand to assist via WhatsApp. I have used sun hat before and will definitely use again
20 juni 2026
Review zonder uitnodiging
Antwoord van Sun-hat Villas & Resorts
We're delighted that you chose Sun-hat again for your stay in Villa Ines Wanda and we're even happier to hear that you particularly liked having a designated rep in Vale do Lobo. I'll be sure to pass your comments on to the team as I'm sure it will make their day!
Sun Hat stepped up at short notice by…
Sun Hat stepped up at short notice by providing an excellent villa after a short notice cancellation from another company we had already booked with. Good value and great service from start to finish. I’d highly recommend them and will use them again next time we need a villa
27 juni 2026
Review zonder uitnodiging
Antwoord van Sun-hat Villas & Resorts
We were delighted to be able to help Mr Smith, Villa Radka is such a stunning villa, I personally love how close it is to the tennis centre too! Thank you for your kind recommendation too, it really does give other customers confidence when booking with us for the first time.
Fantastic villa with beautiful grounds…
Fantastic villa with beautiful grounds and pool. We were 6 adults a baby and two year old . The accommodation was great for everyone. Great location as you don’t need a car and can walk to. Carvoeiro which has lots of good restaurants (a very steep hill home )
I found sun hat villa extremely efficient and they answered all my enquiries in a short time . I particularly liked we had a representative while we were there and could contact by WhatsApp for any problems
4 juni 2026
Review zonder uitnodiging
Antwoord van Sun-hat Villas & Resorts
5 stars for Villa Tamara! We're so pleased to hear that it was such a great fit for your family and that everyone, from the youngest guests to the adults, had plenty of space to relax and enjoy their holiday.
It's wonderful to know you made the most of the villa's location and enjoyed being within walking distance of Carvoeiro and its fantastic restaurants. We're also delighted that our team could provide the support you needed before and during your stay, and that having a dedicated representative available via WhatsApp gave you extra peace of mind.
Finally, thank you for taking the time to write your review, it's truly appreciated by our team and we're looking forward to helping your with your stay in the villa.
A really pleasant stay with great…
A really pleasant stay with great customer service from Sun-hat villas & resorts
We would definitely book again
10 juni 2026
Review zonder uitnodiging
Antwoord van Sun-hat Villas & Resorts
We love hearing that you would book with us again Michael and it will make the team's day to hear that you loved the service they provided. Thanks for taking the time to write a review too. It's very much appreciated.
Thank you!
We have just returned from a wonderful family holiday in Portugal and I cannot recommend Sun Hat Villas highly enough.
From the moment we booked, the service was exceptional. We received a 10% discount on our initial booking, which was a lovely start, but it was the level of communication and support throughout that really stood out. Every query was answered promptly, clearly and professionally, making the entire process completely stress-free.
One of the standout features was the Sun Hat Villas app, which was incredibly useful during our stay. It was packed with recommendations for local beaches, restaurants, bars, attractions, family-friendly activities and nearby amenities. It felt like having a local guide in your pocket and helped us make the most of every day.
The villa itself exceeded our expectations. It was spotless, secure, well-maintained and perfectly suited to families. The air conditioning was excellent (a must in the Portuguese heat!), and the location could not have been better. Everything we needed was within easy reach, yet the villa still felt private and peaceful.
What impressed us most was the attention to detail and the genuine care shown by the Sun Hat Villas team from beginning to end. Booking a family holiday can sometimes feel daunting, but they made the entire experience effortless.
We wouldn’t hesitate to book with Sun Hat Villas again and will happily recommend them to family and friends. Thank you for helping us create such wonderful memories. See you next year!
8 juni 2026
Review zonder uitnodiging
Antwoord van Sun-hat Villas & Resorts
Thank you for such a thoughtful review Aisleen. We're delighted to hear that your family holiday was everything you hoped it would be and that our team could make the planning and booking process feel so straightforward from beginning to end (it takes a lot of the stress of planning away doesn't it?).
It's wonderful to know that both the villa and our app helped you make the most of your time in the Algarve. We work hard to ensure our guests have everything they need before they arrive and throughout their stay, so it's incredibly rewarding to hear that those efforts made a difference.
Finally, the whole team is delighted that you would recommend Sun-hat Villas & Resorts and we look forward to welcoming you and your family back next year for another memorable stay.
Sun-hat Villas & Resorts were fabulous from start to finish with our booking and holiday
Sun-hat Villas & Resorts were a fabulous company to book with and made everything easy from start to finish of our holiday.
We stayed in a 2 bedroom villa at Four Seasons Fairways in Quinta do Lago which was lovely. The accommodation was spacious, clean and had a lovely outside area and own pool. Fairways is a fabulous resort with great amenities and a lovely restaurant and bar with extremely friendly staff.
I would highly recommend booking with Sun-hat.
7 juni 2026
Review zonder uitnodiging
Antwoord van Sun-hat Villas & Resorts
Hi Susan,
Thank you for taking the time to leave us such a lovely review. It's fantastic to hear you had such a great stay at Four Seasons Fairways (one of our guests' favourite resorts) and that everything from the booking process to your time in resort was so straightforward.
Your recommendation means a great deal to the whole team, and we hope to help you plan another Algarve escape in the near future.
We had an amazing holiday in an amazing…
We had an amazing holiday in an amazing villa .
6 juni 2026
Review zonder uitnodiging
Antwoord van Sun-hat Villas & Resorts
This is so amazing to hear Clare, Casa Colina do Mar has such amazing views over the fairways too. The whole team appreciate you taking the time to give us a 5 star review and we look forward to helping you plan your next escape.
Excellent
Excellent Villa , excellent company to use . Overall can’t fault the stay at all. Had a fabulous time . Would book again !
6 juni 2026
Review zonder uitnodiging
Antwoord van Sun-hat Villas & Resorts
We're delighted that you had such a wonderful stay in Villa Danoli in Vale do Lobo, such a great location isn't it? We can't wait to help you book your next villa escape and thanks so much for taking the time to write a 5 star review, it's very much appreciated by the whole team.
Fabulous Holiday
Just returned from a 14 night stay in Carvoeiro, The Algarve. The villa Casa Patricia was really clean, very spacious, modern, well equipped and situated in an ideal location. We had a fabulous holiday and wouldn't hesitate to recommend Sun hat Villas & Resorts.
28 mei 2026
Review zonder uitnodiging
Antwoord van Sun-hat Villas & Resorts
Thank you for your wonderful review. We are delighted that Casa Patricia exceeded your expectations and provided the perfect setting for your two-week escape to the Algarve. It's especially rewarding to know that the villa's contemporary design, generous space, thoughtful amenities and superb location all contributed to such an enjoyable stay.
Thank you also for choosing Sun-hat Villas & Resorts and for your kind recommendation. It was a pleasure to be part of your holiday, and we look forward to welcoming you back for another exceptional stay in the future.
Give Sun-hat villas a go
From start to finish Sun-Hat were great - booking operatives pleasantly polite, efficient and switched on, rep on ground was good, the app is very useful and all around decent experience - definitely use again. Details of apartments very accurate.
29 mei 2026
Review zonder uitnodiging
Antwoord van Sun-hat Villas & Resorts
Thank you for your wonderful review.
We're delighted to hear that every aspect of your holiday experience met your expectations, from the professionalism of our reservations team to the support of our resort representative and the convenience of the Sun-Hat app.
Providing a seamless and enjoyable journey from the moment you book until you return home is at the heart of what we do, so it's especially rewarding to know that our service and property descriptions helped make your stay exactly as anticipated.
Thank you for placing your trust in Sun-Hat Villas. We look forward to welcoming you back and helping you discover another exceptional villa escape in the sunshine.
Warm regards,
The Sun-Hat Villas Team
We have booked several villas with Sun…
We have booked several villas with Sun Hat. The reason we keep coming back is because the friendliness of the team is consistently amazing. The knowledge they have of the villas and the surrounding area is beyond belief. They always do what they say they are going to do when they say they are going to do it
30 mei 2026
Review zonder uitnodiging
Antwoord van Sun-hat Villas & Resorts
Thank you so much for your lovely review.
Reading comments like yours really does mean the world to us. The fact that you've chosen to book with Sun-Hat Villas several times is the biggest compliment we could receive.
We're delighted that our team's friendliness, local knowledge and commitment to doing exactly what we promise have kept you coming back. We genuinely love helping guests find the right villa and make the most of their time away, so it's wonderful to hear that this has made a difference to your holidays.
Thank you again for your continued trust and loyalty. We can't wait to help you plan your next villa escape and welcome you back for many more sunshine-filled holidays.
Best wishes,
The Sun-Hat Villas Team
Sun Hat are very helpful and professional
We have booked in the Algarve with several companies in previous years with generally good experience but Sun -Hat are the most helpful and responsive that we have dealt with. We booked Villa Zara in Val do Lobo and it was excellent with amazing sea views and very comfortable accommodation.
30 mei 2026
Review zonder uitnodiging
Antwoord van Sun-hat Villas & Resorts
Villa Zara is so gorgeous isn't it! That view across the fairways to the ocean is just incredible - puts you in an amazing mood all day.
Thank you so much for taking the time to write this 5 star feedback, we're all delighted that you found us to be helpful and responsive as that is definitely our aim. We look forward to helping you again, Kind regards, The Sun-hat Team.
We had a very good experience with…
We had a very good experience with Sun-hat Villas when we stayed at the Praia Vista apartment (A30C) near Dunas Douradas. We encountered a serious problem with the AC and the apartment resembled a sweat box. Clearly the AC was not working and the local representative, Chris, kindly moved us to another apartment with adequate AC.
Sun-hat approached the owners, Laura & James, to ask them to fix it but they declined. TBH, they are a disgrace so we had no alternative but to move or just go home. It seems the AC system in the block, including Praia Vista is completely broken. We were reliably informed when we arrived that the entire AC system needs replacing, and not just a fix, so the owners would have known this but still took our booking. So if you are planning on staying at Praia Vista over the coming months, I suggest you get assurances that the AC is replaced and full working or find another place to stay. This situation has ruined our holiday, I hope you don’t encounter the same issues.
The apartment is tired and there are several other problems with the apartment, electric switches not working, leaking sinks and whilst cosmetically it look appealing, the owners need to reinvest. The owners, realising we wanted to move, offered us a possible discount on our next holiday at Praia Vista. The sheer audacity of their comment demonstrates their arrogance and the chances of revisiting Praia Vista are non-existent. They have lost a valuable customer.
The only good thing about this post is that Sun-hat delivered. The representative listened, understood and handled our complaint very well. We now just simply wish to enjoy, what remains of our holiday, a comfortable and relaxing stay but wish to inform future residents of the issues they face.
I appreciate that the air conditioning system was not repairable but we were told that the apartment had not been occupied since 11 May when it was much cooler. I also think that air conditioning should be tested before occupancy to make sure it is running efficiently. This clearly was not the case and we spent five sleepless nights in stifling conditions. We were both exhausted and unhappy.
We were indeed moved to another very similar apartment but this involved packing suitcases again and transporting luggage and all our refrigerated items and food to another property.
The whole issue totally ruined our holiday.
I appreciate that Sunhat were very helpful and sympathetic but that did not help our immediate situation.
We really thought we had found our long term holiday property but this is not now the case.
27 mei 2026
Review zonder uitnodiging
Antwoord van Sun-hat Villas & Resorts
Thank you for taking the time to share your feedback.
We are genuinely sorry that your stay at Praia Vista Apartment A30C did not meet your expectations, particularly regarding the air conditioning issues you experienced. We fully appreciate how important a comfortable environment is during a holiday, especially during the warmer months, and we understand the frustration and disappointment this situation caused.
As soon as the issue was reported, our local representative, Chris, worked to find a suitable alternative solution and arranged for your relocation to another property where the air conditioning was operating correctly. We are pleased that you felt supported by the Sun-hat team and that Chris was able to assist you promptly and professionally.
Regarding the air conditioning system at Praia Vista, we take all maintenance concerns seriously and communicate reported issues to property owners immediately. Unfortunately, the owners weren't able to fix the air conditioning as quickly as they would have liked due to a lack of parts. This has now been addressed and a new system is being installed this week.
We also note your comments regarding the condition of the apartment and the additional maintenance items you encountered.
Your feedback has been shared with the property owners for their review and consideration.
We sincerely apologise for the disruption to your holiday and appreciate you recognising the efforts of our local team. Guest satisfaction remains our priority, and we are grateful that we were able to arrange alternative accommodation so you could continue to enjoy the remainder of your stay.
Thank you again for your feedback, and we wish you all the best for the rest of your holiday.
Great company to deal with very…
Great company to deal with very friendly and efficient this is our third time booking with them and we will be booking again.
17 mei 2026
Review zonder uitnodiging
Antwoord van Sun-hat Villas & Resorts
Thanks Mr Colbeck, how wonderful that you have enjoyed a third holiday with us and thank you so much for taking the time to leave a review. We really appreciate the time taken to do this and can't wait to help you with your next villa holiday. Kind regards,
Dit is Trustpilot
Iedereen kan een review op Trustpilot achterlaten n.a.v. een ervaring met een bedrijf. Gebruikers hebben het recht om hun feedback op elk moment te wijzigen of te verwijderen, en elke gepubliceerde review is zichtbaar zolang het account van de betreffende gebruiker actief is.
Wij beveiligen ons platform met behulp van toegewijde specialisten en slimme technologieën. Lees meer over hoe wij nepreviews bestrijden.
Lees meer over Trustpilots reviewproces.
Hier vind je 8 tips voor het schrijven van een goede review.
Verificatie helpt ervoor te zorgen dat echte mensen de reviews schrijven die je op Trustpilot ziet staan.
Beloningen aanbieden voor reviews of een slechts een bepaalde groep mensen vragen om een review te schrijven, kan de TrustScore beïnvloeden. Dit is in strijd met onze richtlijnen.