Sun-hat Villas & Resorts Reviews 

Beautiful villa, very spacious and comfortable. Provided everything required for our family of 12, aged between 1 and 82. Rep Richard was very helpful on several occasions.

The villas we stayed in were very well equipped and located. The rep was excellent and attempted to resolve a minor issue. The transfers to and from the airport were excellent, as was the hire car delivery.

This was the first time using Sun-hat Villas. I found them to be very professional and will definitely be using them again.

Villa Madrisa was fantastic and in a great location. Hire car enabled us to take the short trip to Vilamoura Town when required. Sunhat were great, both at communicating and helping when called upon. Thoroughly recommend.

Great location with beautiful views and beach. Access between beach and pool is very easy, friendly staff and good activities for kids.

Villa quinta francisco is a wonderful villa.beautifully maintained internally and with superb pool and outdoor space .very well equiped and great location for local amenities and beaches

Sun Hat always deliver the best holiday solutions. Their staff are excellent and they work hard for their customers. We are happy to be loyal customers!

Excellent standard accommodation, customer services and on site support, we would recommend Sun-hat Villas to anyone

Sun-hat were brilliant to deal with during booking. Provided loads of information about the area and had a rep on call the entire time we were in the resort in case we had any problems. Great experience with Sun Hat.

Great villa in a convenient location.. Short walk to VDL Praca & beach. Villa was as described with everything we required. Pool area was great for us with the sun shone all day. Villa was clean and well appointed. Our on site rep was available and reached out a few times.

Seamless booking experience, incredibly helpful staff on arrival and throughout our stay.The house manager, Silvia, provided us with an extremely thoughtful arrival package, much appreciated. The local rep, Tina, stopped by to introduce herself and made us aware she was always available should we need her for anything, lovely friendly lady. Beautiful apartment, great area, there was some construction going on locally but we had been informed of this at booking and given a discount in consideration - didn’t affect us too much as we were out the vast majority of the day anyways and everything else was exactly as expected and what we needed.

Beautiful villa with small
Pool which made it more enjoyable as it was very hot, everything was clean, spacious, washing machine and other appliances which was great, beds a bit uncomfortable but only there for 1 week so was ok
The air con in one bedroom wouldn’t work but we put a fan out of living room in there so all was good

Villa Phoenix in Vale do Lobo

We booked through Sun-hat Villas having rented through a competitor for the last 5-6 years and being left fairly underwhelmed by their increasing prices and customer service.

The booking process and lead up to our trip:

We booked through a lady called Ann. The process was easy, we were given quotes for multiple villas and then left, without pressure, to make our decision and book. The villas were far more reasonably priced than the competitor.

The App is very useful and I cannot fault the booking process or the communication leading up to our trip.

The Sun-hat Villas Rep:

We were looked after by Tina. She was great! We had a couple of minor issues with the Villa (air-con not working and BBQ very old). These were handled very well and quickly by her without us ever feeling like it was too much trouble.

We then had some major construction work appear to be starting next door but 1 to us. When I raised this with Tina she again went away and came back with potential solutions, not even a hint of a “nothing I can do” attitude. This resulted in us being offered a switch to an alternative Villa, but in the end we decided to take a chance and stay put. I am incredibly grateful to Tina and SHV for the way this was handled.

The Villa:

The only reason I am not leaving a 5 star review is because the Villa did not reflect the pictures used. Villa Phoenix could be a beautiful Villa, in fact it is, but it is unloved. I believe it was once someone’s pride and joy, but it is not now.

The comfy rattan seating on the patio wasn’t there, the sun loungers etc. on the balcony were not there, the bush between the swimming pool area and pool table was very overgrown, the cushions on the dining table seats were ripped, the outdoor dining table etc. is now very tatty and unsturdy, no bar stools in the kitchen, water damage to the kitchen units under the fridges, lots of tiles missing from the pool - some leaving sharp edges.

None of these things necessarily impacted our stay, but I would urge Sun-hat Villas to undertake more stringent checks on the properties they rent out and compare the reality to the pictures they are using, and, more importantly hold their owners accountable for the upkeep of these properties to a standard in keeping with what is advertised.

Overall view:

We would use Sun-hat Villas again, I would request (if possible) to be looked after by Tina, and I would want to know how old the pictures are on the Villa adverts, with more up to date pictures being requested first.

Fabulous holiday in Palmyra with our grown up children. We absolutely loved the villa, which is fully equipped for a perfect stay. Whilst we ate out most nights, the kitchen was fully stocked to host a lovely meal for the 8 of us. I would thoroughly recommend it to friends and family and we will be back!

We have absolutely no complains about Sunhat. From start to finish they were patient, instantly helpful and true to their word. Our villa was amazing. The best we have ever stayed in. The location of the villa was perfect as it was quiet but within a very short walk of the coast and town. We loved every minute.

A great company to book with. All queries were clearly and quickly answered and lots of updates along the way. Will book with you again

Sunhat villas have been exceptional from start to finish. Each UK rep I’ve dealt with was kind and so helpful. They even arranged for non slip bathmats to be purchased for the stay for our kids.

The apartment itself was like a second home and perfect for small families like ours. The maids and pool cleaners came twice during our weeks stay.

We will 100% be using sunhat villas again in the future and have already recommended to lots of family.

Thank you again!

Our family think Sun-hats have cracked it. Lots of care and attention, always there for advice when a problem occurs. Love the attention during our stay cleaners very attentive and the pool and gardens looked impressive.

Thankyou all your doing a great job.👏

Would use Sun Hat again this is our second year and they are brilliant. So easy to deal with if you have any issues. The im resort team are also great. We had problems with power and was fixed very quickly.

Sat-Hat were as easy to use this time as they were in 2024. Sam, the rep, was on site and available even though we didn’t need her. The information provided by Sun-Hat on their app would be very helpful to those that don’t know the area as well as we do. I would definitely book with them again and recommend them to others.