Beautiful villa, very spacious and comfortable. Provided everything required for our family of 12, aged between 1 and 82. Rep Richard was very helpful on several occasions.
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Villa Madrisa was fantastic and in a great location. Hire car enabled us to take the short trip to Vilamoura Town when required. Sunhat were great, both at communicating and helping when called upon.... Toon meer
Bedrijf heeft geantwoord
Beautiful villa with small Pool which made it more enjoyable as it was very hot, everything was clean, spacious, washing machine and other appliances which was great, beds a bit uncomfortable but on... Toon meer
Bedrijf heeft geantwoord
The villas we stayed in were very well equipped and located. The rep was excellent and attempted to resolve a minor issue. The transfers to and from the airport were excellent, as was the hire car d... Toon meer
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Bedrijfsgegevens
Geschreven door het bedrijf
Luxury holiday villas in the Algarve, Tuscany, Balearics, Croatia and Barbados. Lowest rates Guaranteed. We have intimate knowledge of all of our hand-picked luxury villas, apartments and townhouses.
Contactgegevens
103 Newport, LN1 3EE, Lincoln, Verenigd Koninkrijk
- 01522 889450
- reservations@sun-hat.com
- www.sun-hat-villas.com
4,9
Uitstekend
319 reviews
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I normally book villa holidays…
I normally book villa holidays independently but on this occasion the villa I had found was advertised on the sun hat website. The whole experience of booking with sun hat has been a joy from start to finish. A particular shout out to Ann Evison and Naomi Belsham who were particularly helpful. The concierge service has gone above and beyond, and is truly the point of difference. Looking forward to our week away!
12 augustus 2026
Review zonder uitnodiging
Antwoord van Sun-hat Villas & Resorts
Thank you so much for your wonderful review. We’re delighted to hear that your experience with Sun-hat has been such a pleasure from the very beginning.
We believe the little details make all the difference when planning a special holiday, so it’s particularly lovely to hear how much you’ve valued our concierge service. We’ll be sure to pass your kind words on to Ann and Naomi, who will be thrilled to know they helped make the experience so seamless.
Now there’s just one thing left to do - look forward to your week away! We hope you have the most wonderful time and that your villa is everything you’re hoping for.
We had a wonderful experience at Sun…
We had a wonderful experience at Sun Hat Villas & Resorts. The service was excellent, everything was smooth and well organised, and Sam was super nice, friendly and helpful throughout.
Highly recommended!
12 augustus 2026
Review zonder uitnodiging
Antwoord van Sun-hat Villas & Resorts
What a pleasure to read - thank you for choosing Sun-hat and for taking the time to share your experience.
A villa holiday should feel effortless from the moment you start planning it, so we’re delighted that everything came together so smoothly for you. Sam will be especially pleased to hear your lovely comments - providing that warm, personal service is something we care enormously about.
Thank you for the recommendation. We hope we have the pleasure of welcoming you back for another Sun-hat escape very soon.
For me,Sun-Hat is the best provider of…Villen at the Algarve Portugal
For me,Sun-Hat is the best provider of Villas in the Algarve Portugal-Even though I‘m from Germany.They offer a huge selection of Villas and resolve any issues quickly;they even advocate on your behalf with the owner if you want to bring a small dog along.Payment and Booking are straightforward,and the staff‘s friendliness is a solid 10+ .Thanks to Sun-Hat and the Team-regards Thomas
21 juli 2026
Review zonder uitnodiging
Antwoord van Sun-hat Villas & Resorts
Thomas, what a wonderful recommendation - and all the way from Germany! Thank you for placing such confidence in Sun-hat.
We’ve spent many years building our Algarve collection and, just as importantly, developing close relationships with our villa owners, so it means a great deal to hear that both the choice of villas and the personal service keep you coming back to us. And of course, whenever a four-legged member of the family is hoping to join the holiday, we’re always happy to ask the question!
A **10+ for our team** has certainly made us smile. We’ll make sure your kind words are shared with everyone here.
Thank you again, Thomas. We look forward to helping you plan many more memorable Algarve holidays.
Very disappointing experience
Very disappointing experience – not the “refined villa” advertised
We booked Villa Mar through Sun-hat Villas for a 10-day family holiday, expecting the refined standard that was advertised. Unfortunately, our experience has been very disappointing.
The air conditioning downstairs, where some of the bedrooms are located, has not worked since we arrived. We have raised this issue multiple times, yet seven days into our holiday, nobody has been to inspect or repair it. This has made sleeping conditions extremely uncomfortable, particularly for a family holiday.
There have also been ongoing problems with the pool losing water, which we have reported repeatedly. Someone finally came on day 7 to address the pool issue, but the jacuzzi is still not working. Given that the pool losing water had been raised several times, it is extremely frustrating that it took seven days for anyone to attend to it.
There are also a number of maintenance and condition issues around the villa. The decking around the pool is in poor condition, with boards coming loose, which is concerning from both a maintenance and safety perspective. The kitchen is also tired and dated, with drawers that are warped and not functioning as you would expect.
The level of housekeeping has also been disappointing. It is now 6pm on day 7 of our 10-day holiday and no cleaners have been to change the bed linen or towels. For a property advertised as a refined villa, this is simply not the standard of service we expected.
We understand that Sun-hat Villas are reliant on a local company to manage the property, but that is, and should not be, our problem as paying guests. Our contract and expectations are with Sun-hat, and we should not have to spend our holiday chasing their local representatives to resolve basic maintenance and housekeeping issues.
It is particularly disappointing that we have had to raise issues and chase for action virtually every day of our holiday. The responses have often been unhelpful, and there has been very little urgency in getting problems resolved.
Overall, the villa feels tired (parts of sun covering outside torn and dropping over table) and is not what we would consider a refined property. For a property marketed as a refined villa, and at the price you would expect to pay for that standard, this experience has fallen well short of expectations. We have spent far too much of our holiday dealing with issues that should have been resolved before our arrival or addressed promptly once reported.
Based on our experience so far, we would not recommend Villa Mar or Sun-hat Villas.
11 augustus 2026
Review zonder uitnodiging
Antwoord van Sun-hat Villas & Resorts
Thank you for taking the time to share your feedback. We are genuinely sorry to read your review and, more importantly, that your holiday fell so far below both your expectations and the standards we strive to provide.
You are absolutely right that, having booked through Sun-hat Villas, you should not have had to spend your holiday repeatedly chasing maintenance issues or housekeeping. Regardless of whether services are delivered by a local property management company, the responsibility for your overall holiday experience ultimately rests with us.
Throughout your stay, our resort representative remained in regular contact with you, visited the villa personally to assess the issues, and repeatedly escalated them with the local property management company in an effort to have them resolved as quickly as possible. We know this did not change the experience you had, but we are incredibly grateful for the commitment, persistence and care she showed in trying to help during what was clearly a very frustrating situation.
Unfortunately, on this occasion, the level of service provided in resort fell well below both your expectations and ours. We fully appreciate how disappointing it must have been to experience ongoing issues during what should have been a relaxing family holiday. Your feedback has been shared with the local property management company who we have placed under review as part of our ongoing commitment to quality.
Reading your review is disappointing for us because it isn't the holiday we set out to deliver. Whilst experiences like this are exceptionally rare for us, that is of little comfort when you are the family experiencing it. Our focus now is ensuring that the shortcomings highlighted during your stay are addressed so that future guests receive the standard that both they - and we - expect.
Thank you again for taking the time to leave your feedback. We sincerely apologise that your holiday did not reflect the level of service and quality that Sun-hat Villas is known for.
Outstanding service from start to finish
Outstanding service from start to finish!
SunHat Villas were absolutely excellent throughout the entire process of renting our holiday home. From the moment we made the booking, through to their support during our stay, they were always available and attentive. It’s clear they genuinely care about the quality of their service and their guests' experience. Highly recommended!
1 augustus 2026
Review zonder uitnodiging
Antwoord van Sun-hat Villas & Resorts
Thank you for such generous words. Knowing that you felt looked after not only while planning your holiday, but throughout your time away, means a great deal to us.
For us, exceptional service doesn’t end when the keys are handed over. We want our guests to be able to relax knowing there’s always someone there should they need us - leaving you free to simply enjoy your holiday.
Thank you for trusting Sun-hat with your time away and for your wonderful recommendation. We very much hope to have the pleasure of welcoming you back for another villa holiday soon.
I can highly recommend Sunhat for…
I can highly recommend Sunhat for looking after their customers while away. We had unfortunately the need to call on them a few times but Charlie and Nelson were always available and responded immediately and that is what you need when problems arise.
25 juli 2026
Review zonder uitnodiging
Antwoord van Sun-hat Villas & Resorts
Thank you for your kind recommendation. While we’re sorry that you needed our assistance during your holiday, we’re so pleased that Charlie and Nelson were there when it mattered and able to respond quickly.
We know that when something unexpected happens while you’re away, having a friendly and dependable team on hand can make all the difference. Being there for our guests throughout their stay is an important part of the Sun-hat experience.
We’ll make sure Charlie and Nelson see your lovely comments, and we hope your next Sun-hat holiday is wonderfully uneventful - apart from the memorable moments, of course!
A fantastic villa
A fantastic villa! Very comfortable, with huge bedrooms and bathrooms. The beds are very comfortable. The kitchen is very well equipped with all the utensils a family with children could need. The pool area is great: really lovely! The pool is large and the water is quite warm! It’s located near Ancao beach (about a 10-minute walk), in an area with several similar houses. The supermarket is a 5-minute drive away, where there are also several restaurants. We’ll definitely be Back.
I’ve been renting out houses on this website for several years now and it’s always gone really well! I’d definitely recommend it!
1 augustus 2026
Review zonder uitnodiging
Antwoord van Sun-hat Villas & Resorts
What a lovely review – thank you! It sounds as though you truly made yourselves at home in Casa Carvalho, which is exactly how a great villa holiday should feel.
We’re delighted that it offered all the space and comfort your family needed, and that the pool proved such a highlight. With beautiful Ancão Beach within walking distance too, it really is a wonderful spot for enjoying the Algarve at its best.
Most of all, it means a great deal to know that you’ve trusted Sun-hat with your villa holidays for several years. There’s no greater compliment than welcoming our guests back time and again.
We’ll look forward to helping you find your next Algarve home-from-home!
5 stars
We were very impressed with Sun-hat villas and would definitely use them again. The booking process was very smooth. Our villa was absolutely gorgeous and we loved our week in Val do Lobo.
8 augustus 2026
Review zonder uitnodiging
Antwoord van Sun-hat Villas & Resorts
Thank you for your lovely words. We’re so pleased that your first experience with Sun-hat was such a memorable one and that your villa lived up to expectations.
Vale do Lobo is a very special corner of the Algarve, so hearing that you loved every moment of your week there is wonderful. From a seamless booking experience to arriving at a villa that feels just right, we want every part of your holiday to be something you can simply relax and enjoy.
We’d be delighted to help you return to the Algarve when the time comes for your next escape.
Highly recommended
Very slick, great villa, great value, very responsive rep on the ground. Been using them for years, highly recommend
8 augustus 2026
Review zonder uitnodiging
Antwoord van Sun-hat Villas & Resorts
There’s no better compliment than having guests choose to travel with us year after year - thank you for your continued trust in Sun-hat.
We’re delighted you loved the villa and felt it offered such great value. It’s equally important to us that you know there’s always someone close at hand when you’re away, so it’s wonderful to hear our local team looked after you so well.
Thank you for recommending us, and for being part of the Sun-hat story for so many years. We look forward to the next holiday!
Would highly recommend Sun-Hat Villas
Would highly recommend Sun-Hat Villas, from booking to the holiday everything was perfect. Great communication throughout and the accommodation was top notch ( Apartment Seashell in Vale do Lobo)
31 juli 2026
Review zonder uitnodiging
Antwoord van Sun-hat Villas & Resorts
Thank you for such a wonderful recommendation. We’re delighted that everything felt effortless from the moment you booked right through to your time in the Algarve.
Apartment Seashell is a great choice, and we’re so pleased it proved the perfect setting for your stay in Vale do Lobo. Knowing that both the accommodation and the service surrounding your holiday exceeded expectations is exactly what we hope to hear.
We hope you returned home with some very happy memories - and we’d love to welcome you back to the Algarve again soon.
Best Villa Provider I have used
Booked a villa in Portugal (Lagos) with SunHat. By far the best villa booking company I have used to date. Rep was available and attentive, house was premium without the premium cost. Extra care and attention that normally only comes at a much higher price point. Will be my go to next time
19 juli 2026
Review zonder uitnodiging
Antwoord van Sun-hat Villas & Resorts
This is amazing to hear! We love Villa Belle and Lagos too and we're delighted to be your 'go-to'. We're already looking forward to helping you plan your next escape.
Great Villa in Portugal
We had a wonderful holiday in Portugal booked with Sunhat. The website had detailed descriptions and plenty of photos which helped us pick a gorgeous villa with an amazing pool and outdoor space. Booking was easy and personal contact was nice throughout. At the Villa we had contact from the local rep who was able to help with a query we had. Great experience and would happily book again with this company.
25 juli 2026
Review zonder uitnodiging
Antwoord van Sun-hat Villas & Resorts
Thank you for your thoughtful review. We're so pleased to hear you enjoyed a wonderful stay and found the booking process straightforward, with the support of our team making a positive difference throughout your holiday. It's especially rewarding to know you loved your villa and its outdoor space, we'll be sure to pass your comments to the owners. We sincerely appreciate your recommendation and hope to have the pleasure of helping you plan another memorable escape in the future.
We have been clients of Sun-Hat for…5 years
We have been Sun-Hat clients for several years. The accomodations are always amazing, very clean and the service is flawless. We will continue being Sun-Hat clients and we recommend it 100% to everyone.
23 juli 2026
Review zonder uitnodiging
Antwoord van Sun-hat Villas & Resorts
Thank you for your lovely review and for continuing to choose Sun-hat Villas for your holidays. It's a pleasure to know that the quality of our villas, their presentation and the service from our team have consistently met your expectations.
Your continued trust and recommendation are greatly appreciated, and we look forward to welcoming you back for another exceptional stay with Sun-hat Villas.
Sun Hat - experts in their field
We have used Sun Hat before, and they never fail as they are experts in their field. We’ve had 3 villas now, all lovely and as described on the website.
Five star service
25 juli 2026
Review zonder uitnodiging
Antwoord van Sun-hat Villas & Resorts
Thank you for your wonderful review and for continuing to choose Sun-hat Villas for your holidays. It's especially rewarding to hear that each of your stays has lived up to your expectations and that you've found every villa to be exactly as described.
Knowing that you consider us experts in what we do and that our service has consistently earned five stars means a great deal to the entire team. We look forward to welcoming you back for your fourth Sun-hat holiday.
A* from booking to airport drop off!
A* from booking to airport drop off!
Beautiful villa, immaculate, everything provided for exactly as described, fantastic location, safe and private.
Brilliant airport transfers arranged for us and rental car…. Thank you Sun-hat we have had the best holiday!
21 juli 2026
Review zonder uitnodiging
Antwoord van Sun-hat Villas & Resorts
Thank you for taking the time to share your experience. We love reading reviews like this because they highlight exactly what we aim to deliver - a holiday where everything simply falls into place.
We're so pleased the villa lived up to your expectations and that your transfers, car hire and stay all helped make for such a relaxing break. It was a pleasure to be part of your holiday, and we hope to welcome you back to another Sun-hat villa very soon.
I would definitely recommend Sunhat…
I would definitely recommend Sunhat Villas, they are organised and knowledgeable. A great service from start to finish, including an app which gives details of the holiday and local area. The villa was beautiful, would consider going again!
18 juli 2026
Review zonder uitnodiging
Antwoord van Sun-hat Villas & Resorts
Thank you for your kind review and recommendation. It's a pleasure to hear that our team's knowledge and attention to detail helped make your holiday feel effortless from the moment you booked.
We're also delighted that you found the Sun-hat app useful during your stay and, most importantly, that you loved the villa. We would be delighted to help you plan your next Sun-hat holiday whenever you're ready.
Amazing experience
Amazing experience, helpful at all times. Incredibly professional and true to their word. I will definitely be using Sun-hat Villas again.
18 juli 2026
Review zonder uitnodiging
Antwoord van Sun-hat Villas & Resorts
Thank you for your wonderful review. We're delighted to hear that you had such a positive experience and that our team was able to support you throughout your holiday.
Providing a professional, reliable service is something we take great pride in, so it's especially rewarding to know we've earned your trust. We look forward to welcoming you back to Sun-hat Villas for your next getaway.
Great holidays in the Algarve…
We have booked holidays in the Algarve over many years through Sunhat and they consistently provide excellent villas and great service with very helpful communication throughout. I can thoroughly recommend Sunhat !
18 juli 2026
Review zonder uitnodiging
Antwoord van Sun-hat Villas & Resorts
Thank you for your wonderful review and, above all, for choosing Sun-hat Villas for so many of your Algarve holidays. Welcoming guests like you back year after year is something we're incredibly proud of, so it's a pleasure to know we've continued to meet your expectations.
Thank you also for your recommendation, and we look forward to helping you discover your next favourite villa.
Sun-hat were very professional and the…
Sun-hat were very professional and the property in Quinta Do Lago was amazing.
They sorted out airport transfers and car hire to the villa. We’ll use them again. Well
Done Sun-hat.
Michael, Dublin, Ireland
18 juli 2026
Review zonder uitnodiging
Antwoord van Sun-hat Villas & Resorts
Thank you, Michael, for your kind review. We're delighted to hear you enjoyed your stay in Quinta do Lago and that everything, from your airport transfers and car hire to the villa itself, came together seamlessly.
Thank you for placing your trust in Sun-hat Villas. We look forward to welcoming you back for another Algarve holiday in the future.
Know what they are doing
Trustworthy. Straightforward and Friendly team.
My first time booking with them.
Will definitely book again.
18 juli 2026
Review zonder uitnodiging
Antwoord van Sun-hat Villas & Resorts
Thank you for your lovely review. We're especially pleased that your first experience with Sun-hat Villas left such a positive impression and that you found our team friendly, straightforward and dependable throughout.
Knowing you'd choose to book with us again is the greatest compliment we could receive. We look forward to helping you plan your next villa holiday.
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