sunriseslots.com Reviews 

Been waiting on payout, no response to any emails.....fun games but horrible. All information is verified. Other casinos pay out in 3 days easily!

I got an email from them saying that I had some free spins. So I played I even deposited some money. I won $1800. I wanted to withdraw $1100 and leave $700 in there. So I can continue playing while I waited for my withdrawl . I have sent them email after email for updates.And they continue to tell me that the proof of address was not good enough.I sent them my insurance information with my address.I've sent them an HR letter that was written proving where I lived .these are the emails between us ... I really don't understand what the hold up is, I'm invited to play slots on your website , I win then when I want to collect my money which was $1800 but i only wanted to pull out $1100 and continue to play with the balance of $700 somehow I get screwed out of the $700 because i decided i wanted to pull out most of my winnings and then you people continue to tell me my information is lacking something every time I ask for my money. are you guys a legit business or are you a bunch of scammers? I just want to know am I going to get my $1100 or do I need to go another route ?

On Thu, May 23rd
🖼️ here is the email i received .." l am sorry to inform you that your withdrawal has been denied due to a discrepancy deposit. If you want more information about it, please feel free to contact our customer service department through Live Chat."
This
I've given you everything you people have asked for ! Did you just make up this discrepancy deposit up ? I've never heard of that .

On Mon, May 13, 2024 at 11:59 AM Payouts Sunrise Casino Emails wrote:
Hello Eileen,

I am sorry to inform you that the withdrawal has been denied due to a discrepancy deposit and can't be placed back. Regarding your account we are still missing the proof of address to have it fully updated (Showing name and home address, Date no older than 3 months - gas, electric, water bill, tax form, insurance, lease agreement, phone bill, medical bills).



Nathan Garcia
Finance Team



On 2024-05-11 17:44, EILEEN STINSON wrote:

Can you tell me what else I need to send in order to receive my payout please ?

On Tue, May 7, 2024, 7:57 AM EILEEN STINSON wrote:
I have sent you my insurance bill from Geico I have sent you my phone bill from cricket I have attached 2 more forms with my address .I think maybe you are trying to make it so impossible for me to collect my winnings that I'll give up , well that won't happen 😀
🖼️

🖼️

On Mon, May 6, 2024, 8:39 AM wrote:
Hello Eileen,

It can be a gas, electric, water bill, tax form, insurance, lease agreement, phone bill or medical bills.



Nathan Garcia
Finance Team



On 2024-05-04 05:20, EILEEN STINSON wrote:

If you mean a utility bill, I already explained to you guys that I do not pay for utilities because the place that I work for Derryl's mini storage provides the utilites for me, so is there any thing else I need to send you maybe my ss# and my first born child ?geez, I've sent you a letter from HR showing you my address with my name on it
My car insurance, my bank account ,my phone bill with my address on it and my card info I'm starting to wonder if your getting all my info so you can hack my accounts this is honesty abit ridiculous .

On Fri, May 3, 2024, 8:06 PM EILEEN STINSON wrote:
What is A UB

On Fri, May 3, 2024, 7:25 AM Payouts wrote:
Hi Eileen,

There are no approved or pending withdrawals in your account. I noticed that you sent documents on 4/25 but it looks like we are still missing your UB.

Kind Regards,

Emily

On 2024-05-02 19:37, EILEEN STINSON wrote:

Càn you give me an update please

On Fri, Apr 26, 2024, 11:37 AM EILEEN STINSON wrote:
Thank you

On Fri, Apr 26, 2024, 9:26 AM > wrote:
Hi Eileen

Hope all is well

Thank you for the copy, I will forward to our documents team for review.



Allison

Been a month have not been paid, contacted several times, they are in a group of casinoes, cool cat, captain jack, ragging bull, slot, wild vegas, palace of chance, planet 7 casino so you see if i have no faith in sunrise casino of them paying, neither will i trust the others in that group of casinoes, and you should not either, the other casinoes in that group if they are honest should throw sunrise casino out of that group, make them pay they owe me 1800, can not do like that by no one. the exact date on my time when it happened is close, let the other casinoes know in that group they either make them pay or throw them out.

Tried to withdrawal numerous times. Kept saying my documents were not validated and were pending. Sent photos of everything including bank letters. I just blew through $14000 in winnings. I guess it wasn't real money anyways. SCAM SCAM SCAM! DO NOT GIVE THEM A DIME!!!! SCAM SCAM SCAM!!! I asked them to cancel my account and I am still getting calls and emails. A VIP account manager actually called me at 11 pm . Sunrise Slots is a SCAM!!!

Worst online company ever. Don’t deposit any money. If you ever played any bonus. They will link that amount to the bonus and restrict and bind you to that bonus restriction.

This place is a total joke!!! Don't waste your time or money here!!! No joke! I jumped thru every hoop they had me jump thru to get APPROVED for a $100 withdraw! And it took 20 days for that to happen! And now we are going on close to a month with still no $100! I contact them daily and they tell me the same crap "we will escalate this with our finance team and that takes 24-48 hours" I have heard that 3 times now. They don't kind taking our money but mind paying it! There are a lot of good ones to play at, but this one is not the one!

I hate the way they target you with all there free play crap the the make it in my opinion difficult to withdraw the little of money I was up to 400 hundred dollars and could withdraw because I didn't have a bit coin account.

I would give them 0 stars if I could. Complete cash grab and bogus terms.

I’ve also have had a horrible experience with there alternate site Ruby Slots waited almost a month for my withdrawal but I did receive it through bitcoin after countless times and threats sent to Customer service lol but I don’t recommend playing here for a instant payout

I have been waiting 2 months for $100 payout and keep getting the run around from the financial advisor

I spent hundred plus in sunrise slots over 2 months, but when I tried to cash out 233, they gave me bogus reasons to deny it, then locked my account.
It's a scam. Don't play.

Garbage people who work here but that's because their owners are low life worthless scum. I've been getting the run around for 2 months over $100 payout. Bitstarz is number 1 in my book, I've won $2000 and had it in my acct within an hour with bitstarz. One day sunrise and all of their employees and business partners will get exactly what they deserve, a worthless miserable life with nothing and nobody.

Should be illegal. I've been waiting over a month for my payout. All they say is "our third party provider's times may vary". There are dozens of decent online casinos that payout instantly. Hell, I'm even okay waiting 3 days to a week. This is bs. First they make you wait weeks to deny you for any reason. Then once you fix that, you have to request again and wait 7-10 business days for approval. Then once approved, you wait 7-10 business days for them to "send funds to a third party provider". If you make it to this point, the location of your funds is up in the air. No one to contact. No idea who the provider even is. Just "times may vary". I've seen people say they get their funds eventually so I know it's not hopeless but this is beyond infuriating. There is no reason an unlicensed "casino" should be allowed to operate with these practices. What really sucks is, I would have spent more money here if I didn't have to wait until who knows when to get my winnings. I will never deposit here again

UPDATE: 5/11. I did get my withdrawal. It took almost 2 months but it did come. I read a lot of reviews that said you do eventually get your money and I wasn't sure if should believe them but it does eventually. It is frustrating and tiresome to get your payments. If they could fix that this would be a good place to play

Site plays on people's gambling issues can win big as long as a coupon or deposit match are used. Binding you to their withdrawal rules and subsequent complete removal of large portions of your balance when seen fit. Good luck even winning anything and the odds are even better at winning the lotto then ever seeing your attempted withdrawal

It’s rather unfortunate these guys don’t pay out cause the game play is pretty good and it’s actually their loss really. Had they paid the measly 180$ or whatever the small sum was they’d be swimming in my loot by now cause I’m a degenerate. It’s all there as far as the games etc, except it’s a scam sadly. It’s a “Oh it’s in the third party payout companies hands now” scam so save your money.

Requested a redemption 3/18 and it is still "in process" pending their payment processor's "limitations to make the payment". Lol. If you don't have any funds, don't call yourself a casino! What a joke.
Redemption Received 5/6... giving a slight upgrade.

Typical to several online casinos that are all related; very quick to take money but when it’s time to payout, jumping through hoops is almost guaranteed. I requested a payout 3/3 and one on 3/15; they were both “approved” 3/12 and 3/29. Their “guidelines” give 7-10 business days for every step. I have contacted customer service(only chat and email available) several times and I get the response “sorry for the delay, I will escalate but please wait 2-3 days and check back.” Again, I’ve done this probably 10’times and no payout. If you want to give money away and fight tooth and mail for a payout then you’d appreciate Sunrise.

*Update 4/25* I still have not rerecieved my payment. I emailed there financial department to inquire amd the responce I recieved just said that because they use a third party payment provider they can sometimes be delayed. They thanked me for my patience and that was it. Very unuself. I think it's safe to say at this point that the casino either has no intention to pay, or they're so slow it simply isn't worth making any investment here.

I'm going on 3 weeks since requesting a withdrawal at the time of typing this. I initiated the Bitcoin (BTC) withdrawal on March 23rd, 2024, in the amount of $488.17. The max cashout for the bonus was $100. The withdraw request was approved on April 2nd, so within the stated 5-10 business days, for the amount of $100.00. I've contacted customer service to see how they are handling the transaction, and to see if there's been any discrepancies with the withdrawal request, and I don't get much other than what it says in the t&c contract.
I won again today, and requested another withdrawal and went to check my transactions in my account. Something strange is happening there... one time I checked and it showed all of my requests as denied and in red, and then a few minutes later they were again labeled as approved and in green. It has switched several times in the last hour. It's not just the most recent transactions either, it's all of them. I contacted customer service and provided screenshots of how it kept changing, but was told not to worry, that they all show up in his computer as approved and told me I'm just waiting for the payment from their third party payment provider.
On another note, I've inquired about said, "third party payment provider", as I've never heard this from other online casinos, but they were either unable, or unwilling, to give me any information on what/who this is. I'm a paying member of over 120 online casinos, and I've learned a lot throughout my experiences. I often audit and review them and I'd say this casino is very suspicious at this point. Too soon to make any claims of certainty, but I'll be keeping this updated.

Sent in my information to verify my account five days ago and still no response. Will see if they EVER RESPOND!!

I Won $800 March 3rd, I had deposited with bitcoin, and as they advertise quick withdrawal if you deposit w Bitcoin I expected my winnings within the day. Well its now April 3rd and I was just told my withdrawal was approved March 29th, and I can expect my bitcoin in my wallet April 12th. I will keep you all posted if I actually recieve my winnings. If you can wait for months to recieve your winnings use this site. If you expect your winnings as quickly as your deposits go through to play..Use Pulse, or McLuck, or Luckyland they all pay out within a couple days.