Sunshine Holidays Reviews 

Payed for a holiday, cancelled the booking and still took the money.
Use that money to employ some real
people instead of chat bots who help with absolutely nothing but wanting to punch a hole through your screen. Sunshine.. you have not made my sun shine.

After the company cancelled my husband's first payment, they redirected my husband to click on the separated link which was sent through their email. My husband successfully paid through this link, and he got the company's confirmation that he had paid for the booking. However, a few minutes later, his booking was cancelled. We tried to contact the company through the chat bot and phoned them a few times within their working hour, but there has been no reply from the phone, and we have got reply from the chat bot: "Because cancellations made by ourselves, require specialist handling, our Live Chat team isn't able to manage them here. Everything you need to resolve this will be outlined right inside that email." We actually got an email saying: " You're offically going on holiday - woohoo!" with the attachment of the booking cancellation. What a laughter !! Is this what you call 'BOOK WITH CONFIDENCE', Sunshine?

My husband checked his bank account and found that the two same payments were pending, and what he has received is this confusing joke.

We will wait till 7 p.m tomorrow, which will make up 48 hours since the booking in order to file the Credit Card dispute.

Update: Today Sunshine explained that the booking cancellation had been done before the payment had gone through, so they refunded the payment without any retribution for their mistake. Now we have to book our holiday on a more reliable website.

Lovely holiday place very basic but spotlessly clean could not fault it .every think you needed pool etc and on day of travel shower room clean and staff friendly only one thing the transfer from hotel to airport should be made clearer where pick up is from if same place say that we done live in area so not shore where things are and let people now if running late cheers for lovely holiday once more great location

Always book with sunshine, never had any issues

Overall a good hotel, but tired of same menu everyday. Trip to Cairo was awesome to see the pyramids up close was surreal and bemuse how they were built.

Great hotel,close to the beach 2 minutes walk

Never had any problems booking with sunshine holidays

Vanessa was INCREDIBLY helpful. She saved my life. Sunshine duplicated my holiday in error but Vanessa helped me through it and sorted it all. She was amazing i feel such a relief thank you to her!! ❤️

Value for money, helpful

Just saw a reply to my review 5 days after I posted it. This fraudulent company are not worth booking anything with them. i am still outstanding £4100+ They asked to contact thier customer on thier bot process. After 6 hours no answers. Why would anyone continue.
So gald they are ATOL & ABTA registeted apprently
Sunshine you requested my email & mobile. Still waiting to hear from you since 16 June2026
I have sent my email & phone number to you. Looking forward to a human response

Excellent price and booking could not be easier great choice of destinations and hotels at these destinations will be booking threw sunshine again

Great job as always.
Good communication.

Cheap holidays compared to others, easy to book,never had any problems in the past , happy customer

Every time we book with sunshine everything always goes smoothly,very happy!!

Easy book Hotel, Flight, Airport Parking & Travel Insurance all in Booking.

Been with you before and had no problems so we carried on with you

Great easy to use website. We where kept informed of everything we needed to know and will definitely use sunshine holidays again

Found the holiday I wanted and it was easy to book it online

The trips we booked were fantastic,but the hotel is
extremely run down,
Dirty and unclean
Public toilets a disgrace
Rooms not cleaned for arrival
Not enough towels given and then all taken away and not replaced
Not enough loungers at pool
Unable to book in to the restaurants
No suitable labelling of food
Unable to get even a soft drink before 11am and then all juice flat as from plastic bottles and tiny cups
Water fountains don't work
Behaviour of many staff questionable with you g females and behaviour towards kids rude and aggressive
No snacks throughout day (like ice cream...crisps..nuts etc)
Main restaurant not big enough for volume of people
No working air conditioning or tv in rooms
I'd avoid this hotel

Great hotel, great area, great food, aicron good, big pool, sunset bar was amazing with branded alcohol on all incl, even found a nice parking spot on the road, loved it ! 🥰 Nudist beach it seems and as adults only lots of couples, we didnt go to entertainment or lounge bar but there was something every day