This is the 3rd year in a row that I have booked my holiday with Sunshine. Website is straightforward to navigate, prices are great. I like how you can change the options with the flight times. Flexib... Toon meer
Bedrijf heeft geantwoord
We verifiëren geen specifieke claims omdat reviewers hun eigen mening mogen geven. We kunnen reviews echter wel als 'Geverifieerd' bestempelen als we bevestiging hebben dat er een zakelijke interactie heeft plaatsgevonden. Meer informatie
Om de integriteit van het platform te beschermen, wordt elke review op ons platform – al dan niet geverifieerd – gescreend door onze geautomatiseerde software. Deze software kan inhoud identificeren en verwijderen die in strijd is met onze richtlijnen, inclusief reviews die niet zijn gebaseerd op een echte ervaring. We zijn ons ervan bewust dat we weleens wat over het hoofd zien, dus je kunt altijd reviews rapporteren waarvan je denkt dat we ze hebben gemist Meer informatie
Lees wat reviewers zeggen
All very easy to book, good communication with updates or paperwork . Great that it can be paid in installments. The only negative is having to request a payment link each time. It used to be quicker... Toon meer
Bedrijf heeft geantwoord
Very straight forward booking process with ease of use👍 Only fails on 5 stars because you don't have an app, so can't amend anything without going to website. Had to archive confirmation email, othe... Toon meer
Bedrijf heeft geantwoord
A very nice hotel. Beautifully situated with stunning views; clean, well-maintained pools. The restaurant served the best food I’ve ever tasted. The service was the best in the world, and there was a... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Over Sunshine Holidays
Geschreven door het bedrijf
A note on the COVID-19 pandemic
We hope you are staying safe during this challenging and unforeseen time across the globe. We would firstly like to thank you for your patience and support as we work to respond to the thousands of individual customer queries, booking amendments and refunds.
We would like to note that due to Coronavirus outbreak, we have received a huge volume of contact from customers who are concerned about how their holiday is affected. It may take us longer than usual to respond at the moment, but rest assured we are working hard to reply to every customer query as quickly as we can.
When will I receive my refund?
We're working as quickly as possible to get any money back to those customers who are owed a refund. In many cases, we are waiting for the money for the cost of flights to be refunded by the airline.
Additionally, unlike many other travel companies, Sunshine.co.uk is offering eligible customers a full cash refund alongside the option to move their holiday to a later date.
The ongoing situation with Covid-19 is unprecedented and affecting us all in many different ways. We truly appreciate the patience and support of all of our customers during this challenging time.
Sunshine Holidays
Geschreven door het bedrijf
- The idea behind Sunshine.co.uk was a simple one – if low-cost airlines could exist then so can a low-cost travel agent. Sunshine.co.uk started so we could sell amazing holidays as cheaply as possible, to ensure that no matter what your budget every customer can come to Sunshine.co.uk and find their perfect holiday.
- Sunshine.co.uk is a leading UK based low-cost online travel agency that provides a wide variety of hotel and flight options across a multitude of long and short-haul destinations worldwide. Sunshine.co.uk allows customers to build a perfectly customised holiday by giving them access to a wide selection of flights, hotels and transfer options across multiple providers and suppliers.
- All Sunshine.co.uk flight-inclusive package holidays are ATOL protected and we offer an honest, reliable and personal service. With hotel deposits for just £1 and the ability to secure your package holiday from just £30pp, there is no better reason to book.
- Sunshine.co.uk offer the top quality holidays for families, couple, singles and groups, taking into account the very specific needs of all types of holidaymakers. From luxurious All Inclusive getaways to Self Catering escapes on a budget – no matter what you’re looking for, we’ve got you covered.
- We believe that everybody deserves some sunshine.
Contactgegevens
Verenigd Koninkrijk
- www.sunshine.co.uk
4,2
Goed
14K reviews
Vraagt klanten om een review
Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Bij Trustpilot draait alles om menselijke content. Dit bedrijf kan echter ook onze AI-ondersteunde tool gebruiken die ze helpt bij het schrijven van hun reacties.
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
All was going well til we arrived
All was going well til we arrived, paid for a private taxi, they couldn't fit 4 suitcases in a car, no shit, I couldn't in a standard car that's why I got an estate car, made us pay fir a minibus to take us, had no choice, would of been quicker to go on the bus and a lot cheaper, wont be tricked again like this, i paid extra through booking for transfer, 4 people, said our suitcases were big fir a hatchback car
30 juli 2026
Review zonder uitnodiging
Antwoord van Sunshine Holidays
Thank you for sharing your experience with us. We are truly sorry to hear about the difficulties you encountered with your private taxi transfer and the inconvenience caused by having to pay extra for a minibus due to luggage space issues. We understand how frustrating this must have been, especially after paying for an estate car to accommodate your suitcases.
We are currently looking into this matter with the transfer supplier to understand exactly what happened and to ensure this is addressed properly. To assist with our investigation, if you have any receipts or evidence of the additional payment, please do share them with us.
To allow our Aftercare team to investigate this properly, please complete the form linked below with as much information as possible about the issues experienced during your holiday. Any supporting documents, photos, or additional evidence will help the team carry out a full review.
https://help.onthebeach.co.uk/hc/en-gb/requests/new?ticket_form_id=31071760293265
If you receive an error when uploading attachments, this is usually due to the file size being too large. Please try reducing the size of the files and resubmitting them.
Our goal is to resolve this for you as quickly as possible, including arranging any appropriate refund if the extra charge was not justified. We appreciate your patience and will keep you updated on the progress. Thank you for bringing this to our attention, and we hope to restore your confidence in booking with us in the future.
Nice & easy
Sunshine made the process of booking the holiday very simple.
10 juli 2026
Review zonder uitnodiging
Antwoord van Sunshine Holidays
Thanks for your kind words! Happy travels 😊 — Sunshine Holidays Team
Our holiday to Rhodes this year 2026 Rhodes holidaywas…
Our holiday to Rhodes this year was brilliant with Sunshine holidays. From the easy of booking, the price, the choice to the actual holiday all first class. Will definitely use again. Thanks
16 juli 2026
Review zonder uitnodiging
Antwoord van Sunshine Holidays
Thanks so much, Lee — we’re thrilled Rhodes was brilliant and you found booking easy. Look forward to helping with your next trip! 🌞
The Team at Sunshine Holidays
I always use sunshine holidays as they…
I always use sunshine holidays as they never disappoint
7 juli 2026
Review zonder uitnodiging
Antwoord van Sunshine Holidays
Thanks Dawn — brilliant 😊 The Team at Sunshine Holidays
I have used Sunshine Holidays once…
I have used Sunshine Holidays once before and they were very good then, I found using them this time around was really good and I can honestly say that they were even better this time around. Their website was easy to navigate and we found our holiday easily, I will definitely be using them again in the future.
13 juli 2026
Review zonder uitnodiging
Antwoord van Sunshine Holidays
Thanks so much, Tracey — we're thrilled to be even better second time around. Delighted the website made finding your holiday so easy. We look forward to helping you book again soon 😊
The Team at Sunshine Holidays
We could not fault the Hotel and the…
We could not fault the Hotel and the staff, everything and everyone where first class .
9 juli 2026
Review zonder uitnodiging
Antwoord van Sunshine Holidays
Thanks Patrick — delighted the hotel and staff were first class. Team at Sunshine Holidays
Great value holidays as always had a…
Great value holidays as always had a small issue which sunshine sorted almost immediately.great feedback deserved as they never fail to provide a great service
27 mei 2026
Review zonder uitnodiging
Antwoord van Sunshine Holidays
Thanks, Les — glad we sorted the issue quickly and you enjoyed great value. Hope to help with your next holiday 😊
The Team at Sunshine Holidays
good choice of resorts and hotels lots…
good choice of resorts and hotels lots if options for board type and flights .
booking process was straight forward
lets just see how smoothly it all goes and if the descriptions and information provided is correct
29 juli 2026
Antwoord van Sunshine Holidays
Thanks for your kind words! Glad you found plenty of resorts, board options and flights, and that booking was straightforward. We hope everything goes smoothly and the info proves accurate 🙂. The Team at Sunshine Holidays
Really easy to use but that’s because…
Really easy to use but that’s because ive been using this sit for years now, rever fails to provide great accomadation, happy days!!!!
29 juli 2026
Antwoord van Sunshine Holidays
Thanks Clifton — great you've used our site for years and find it easy. Happy days! ☀️
The Team at Sunshine Holidays
je rentre d'un sejour sun shine voyag vendu par carrefour hotel el mourradi a mahdia !!! catastrophique !!! a ne pas passer par ce prestataire a eviter absoluement :
deja a l'aeroport de tunis personne pour vous acceuillir represent de l'agence absent !
arrrivè a l'hotel apres plus de 5 heures de voyage ( pas de serviettes de toillette afin de se rafraichir la chambre une catastrophe salle vieux hodeur horrible dans les placards pas de menage SDB encore une catastrophe robineterie habimè toujours pas de de 'resentant on vous laisse seul sans aucun accompagnement :: hotel el mpurradi a mahdia a eviter absoluement !! ne pas alller dans cet hotel eviter ABSOLUEMENT de passer par sunshine voyages de plus il faut savoir que c'est carrefour voyage qui commercialise cette agence!! une honte !
10 juli 2026
Review zonder uitnodiging
Antwoord van Sunshine Holidays
Hello,
Thank you for sharing your feedback with us. We are truly sorry to hear that your stay at the hotel did not meet your expectations and that you experienced such difficulties, including the absence of support at the airport and issues with your room and housekeeping. We understand how disappointing and frustrating this must have been for you.
As your holiday has now ended, we would encourage you to submit your detailed feedback using the feedback form on our website. This will allow our dedicated team to review your concerns thoroughly and investigate the issues with the hotel supplier.
Please know that we take your comments seriously and are committed to helping resolve this matter. Thank you again for bringing this to our attention.
Kind regards,
On the Beach Team
Finding the holiday for my family was…
Finding the holiday for my family was easy, price was very competitive. The whole booking process was simple and didnt take long to complete.
25 juli 2026
Antwoord van Sunshine Holidays
Thanks Michael — delighted your family's booking was easy and competitively priced. Hope you have a brilliant holiday! 🌞
The Team at Sunshine Holidays
Terrible
Terrible, had two hand luggage on the way out for three people, left fine, same two bags on the way back same amount of people charged £150 to get on the plane with the handbags
14 juli 2026
Antwoord van Sunshine Holidays
Hi,
Thank you for your review. We’re really sorry to hear something hasn’t gone to plan — and we want to make it right as quickly as possible. You can submit your complaint via Live Chat. We aim to respond to all complaints within 28 days, however it can take longer if further investigation is required.
Thanks once more for your honest review. We take all feedback seriously and use it to improve our services. If you’d like to discuss your experience in more detail or need any further assistance, please don’t hesitate to contact our team — we’re here to support you.
Kind Regards
On The Beach
Love booking with sunshine there's no…
Love booking with sunshine there's no hassle every detail is very easy to follow even the transfers just booked with them again yo go away October everything done online
28 juli 2026
Antwoord van Sunshine Holidays
Thanks Carol — brilliant to hear booking and transfers were easy. Glad you’ve booked again for October. Hope you have a fabulous trip 😊
The Team at Sunshine Holidays
Booking your holidays
Yes had a good experience using the website, it was a quite straightforward booking process, my only problem was finding one of my flights I had booked outbound on their website, but i resolved the problem eventually, it always good to check the different airlines baggage rules before you fly so you don’t come unstuck on your return journey, looking forward to my holiday in a few months
25 juli 2026
Antwoord van Sunshine Holidays
Thanks Paul — glad the website was straightforward and you managed to track down that outbound flight. Great tip about checking airline baggage rules to avoid issues on return. We hope you have a lovely holiday in a few months, and when you’re ready to book again we’d be happy to help 😊
The Team at Sunshine Holidays
Very easy and straightforward booking…
Very easy and straightforward booking everything, every time
27 juli 2026
Antwoord van Sunshine Holidays
Thanks — The Team at Sunshine Holidays 😊
Never had a bad experience with…
Never had a bad experience with sunshine. Might not sometimes be the cheapest but because of the communication and service , it is worth the extra few pounds
27 juli 2026
Antwoord van Sunshine Holidays
Thanks for your kind words! Glad our communication and service make the extra cost worthwhile. Hope to help with your next trip 😊 Sunshine Holidays team
The booking was easy
26 juli 2026
Antwoord van Sunshine Holidays
Thanks — glad the booking was easy 😊
The Team at Sunshine Holidays
Great!
For the past several years I have purchased all my abroad holidays through either On the Beach or Sunshine. I cant fault them! 8 years ago I encountered an issue with an airline, it was sorted promptly but On the Beach. I won't book my holidays through anyone else.
26 juli 2026
Antwoord van Sunshine Holidays
Thanks so much, Lauren — we’re thrilled you’ve trusted On the Beach and Sunshine for your holidays over the years. Delighted the airline issue was resolved and that we could play a part. We look forward to helping with many more stress-free breaks 🌞. The Team at Sunshine Holidays
Excellent online service
23 juli 2026
Antwoord van Sunshine Holidays
Thanks Carol — glad we could help 🙂 The Team at Sunshine Holidays
Had been looking for a cheeky get away…
Had been looking for a cheeky get away for october and got a really good deal at one of our favourite places in turkey booking was really easy as well. We will update after our holibob
6 juli 2026
Antwoord van Sunshine Holidays
Thanks Anispraka — brilliant you found a cheeky October deal to Turkey and that booking was easy. Enjoy your holibob; look forward to your update! 😊
The Team at Sunshine Holidays
Dit is Trustpilot
Iedereen kan een review op Trustpilot achterlaten n.a.v. een ervaring met een bedrijf. Gebruikers hebben het recht om hun feedback op elk moment te wijzigen of te verwijderen, en elke gepubliceerde review is zichtbaar zolang het account van de betreffende gebruiker actief is.
Wij beveiligen ons platform met behulp van toegewijde specialisten en slimme technologieën. Lees meer over hoe wij nepreviews bestrijden.
Lees meer over Trustpilots reviewproces.
Hier vind je 8 tips voor het schrijven van een goede review.
Verificatie helpt ervoor te zorgen dat echte mensen de reviews schrijven die je op Trustpilot ziet staan.
Beloningen aanbieden voor reviews of een slechts een bepaalde groep mensen vragen om een review te schrijven, kan de TrustScore beïnvloeden. Dit is in strijd met onze richtlijnen.