This is the 3rd year in a row that I have booked my holiday with Sunshine. Website is straightforward to navigate, prices are great. I like how you can change the options with the flight times. Flexib... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
All very easy to book, good communication with updates or paperwork . Great that it can be paid in installments. The only negative is having to request a payment link each time. It used to be quicker... Toon meer
Bedrijf heeft geantwoord
Very straight forward booking process with ease of use👍 Only fails on 5 stars because you don't have an app, so can't amend anything without going to website. Had to archive confirmation email, othe... Toon meer
Bedrijf heeft geantwoord
A very nice hotel. Beautifully situated with stunning views; clean, well-maintained pools. The restaurant served the best food I’ve ever tasted. The service was the best in the world, and there was a... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Over Sunshine Holidays
Geschreven door het bedrijf
A note on the COVID-19 pandemic
We hope you are staying safe during this challenging and unforeseen time across the globe. We would firstly like to thank you for your patience and support as we work to respond to the thousands of individual customer queries, booking amendments and refunds.
We would like to note that due to Coronavirus outbreak, we have received a huge volume of contact from customers who are concerned about how their holiday is affected. It may take us longer than usual to respond at the moment, but rest assured we are working hard to reply to every customer query as quickly as we can.
When will I receive my refund?
We're working as quickly as possible to get any money back to those customers who are owed a refund. In many cases, we are waiting for the money for the cost of flights to be refunded by the airline.
Additionally, unlike many other travel companies, Sunshine.co.uk is offering eligible customers a full cash refund alongside the option to move their holiday to a later date.
The ongoing situation with Covid-19 is unprecedented and affecting us all in many different ways. We truly appreciate the patience and support of all of our customers during this challenging time.
Sunshine Holidays
Geschreven door het bedrijf
- The idea behind Sunshine.co.uk was a simple one – if low-cost airlines could exist then so can a low-cost travel agent. Sunshine.co.uk started so we could sell amazing holidays as cheaply as possible, to ensure that no matter what your budget every customer can come to Sunshine.co.uk and find their perfect holiday.
- Sunshine.co.uk is a leading UK based low-cost online travel agency that provides a wide variety of hotel and flight options across a multitude of long and short-haul destinations worldwide. Sunshine.co.uk allows customers to build a perfectly customised holiday by giving them access to a wide selection of flights, hotels and transfer options across multiple providers and suppliers.
- All Sunshine.co.uk flight-inclusive package holidays are ATOL protected and we offer an honest, reliable and personal service. With hotel deposits for just £1 and the ability to secure your package holiday from just £30pp, there is no better reason to book.
- Sunshine.co.uk offer the top quality holidays for families, couple, singles and groups, taking into account the very specific needs of all types of holidaymakers. From luxurious All Inclusive getaways to Self Catering escapes on a budget – no matter what you’re looking for, we’ve got you covered.
- We believe that everybody deserves some sunshine.
Contactgegevens
Verenigd Koninkrijk
- www.sunshine.co.uk
4,2
Goed
14K reviews
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Price and ease of booking
4 augustus 2026
Antwoord van Sunshine Holidays
Thanks 😊 Team at Sunshine Holidays
Antwoord van Sunshine Holidays
Thanks Tom — Team at Sunshine Holidays 😊
bad online servis
6 augustus 2026
Antwoord van Sunshine Holidays
Hi
Thank you for sharing your feedback. We're truly sorry to hear that your experience with our online service did not meet your expectations. We understand that navigating automated systems can sometimes be frustrating, especially when you just want quick assistance.
Our online service is designed to help connect customers to the right team as efficiently as possible, particularly during busy times. However, we appreciate your feedback and would like to help resolve any issues you have encountered.
If you would like further assistance, please don't hesitate to reach out to us again via live chat or through our official support channels. We're here to help and want to ensure your experience improves.
Thank you for your patience and understanding.
Best regards,
The On the Beach Team
Late check out should be consider, we had to pay for this extra in the hotel
This is the second time I’ve booked a holiday through Sunshine.co.uk, and once again I had a great experience. The team was very helpful, organised, and kept everything running smoothly from the start of our holiday to the very end.
The only downside was the late check-out. We had to pay the hotel extra to keep our room because our standard check-out was at 12:00 pm, but our airport transfer wasn’t due to pick us up until 5:00 pm. Without paying for late check-out, we would have had to wait in the hotel reception for five hours with our luggage.
I feel that late check-out should be included, or at least better considered, when transfers are scheduled several hours after the hotel check-out time. Apart from this issue, everything else was excellent, and I would still recommend Sunshine.co.uk.
5 augustus 2026
Antwoord van Sunshine Holidays
Thanks for your kind words and for booking with us again — we’re so glad most of your holiday ran smoothly 😊. Sorry to hear about the late check-out and the extra charge; that’s never ideal. When transfers are several hours after check-out, do mention the pick-up time when booking so we can flag it with the hotel and help explore options. Thanks for recommending us — we’d love to help plan your next trip.
The Team at Sunshine Holidays
Just booked my 9th trip through…
Just booked my 9th trip through sunshine since 2023 and never had any issues. Easy to book, you get the paperwork sent via email within minutes. I don’t find chatting through the online bot much help if you need to make changes but after a while it’s sorted. Would recommend Sunshine to friends and family.
5 augustus 2026
Antwoord van Sunshine Holidays
Thanks for your kind words! Brilliant to hear you've booked nine trips with us since 2023 and that booking and paperwork were quick. Sorry the online bot wasn’t much help when making changes — we’ll keep improving. Appreciate the recommendation and look forward to helping with your next holiday 😊
The Team at Sunshine Holidays
Always book my holidays through…
Always book my holidays through sunshine never had a bad experience would recommend
4 augustus 2026
Antwoord van Sunshine Holidays
Thanks for your kind words! 😊
The Team at Sunshine Holidays
Antwoord van Sunshine Holidays
Thanks Lynne — great price! Sunshine Holidays team
I have used Sunshine.co.uk many times…
I have used Sunshine.co.uk many times to book my holiday abroad. The website is very easy to use and the deals available are very competitive. I have had great holidays booking with this company and highly recommend them to anyone looking for a great deal.
29 juli 2026
Antwoord van Sunshine Holidays
Thanks so much Glynn — we’re thrilled you’ve found our site easy to use and our deals competitive. Great to hear you’ve enjoyed several holidays with us and would recommend Sunshine. We look forward to helping with your next trip 🙂
The Team at Sunshine Holidays
Love booking my holidays with Sunshine…
Love booking my holidays with Sunshine Holidays. It's easy to use and as a great selection . Prices are very reasonable and you can cancel your holiday and get your money back up to 28 days before your flight date. There always very helpful to. Jacqueline.
31 juli 2026
Antwoord van Sunshine Holidays
Thanks Jacqueline — so pleased you find booking easy and like our selection. Glad our prices and 28‑day cancellation give you peace of mind, and the team were helpful. We’d love to help with your next holiday 😊
The Team at Sunshine Holidays
Shocking customer service
Shocking customer service. The only person who managed to sort my and my sister family case was Karoline. She is massive credit to this company. She was the only person who looked beyond bigger picture and found problem which was reported nearly a week before our holidays. Thank you Karoline. Being not treated with respect , called a liar between lines etc it was great to be looked after by Karoline.
20 juli 2026
Antwoord van Sunshine Holidays
Hi,
Thank you for taking the time to share your feedback with us.
I'm really sorry to hear about the experience you had leading up to your holiday. I can understand how upsetting it must have been to feel that your concerns weren't taken seriously, particularly after reporting the issue well in advance.
That said, I'm so pleased to hear that one of our advisors was able to make a difference. It's wonderful to know she took the time to fully understand the situation, identify the underlying issue, and provide the support you needed.
If you would like to share any additional details or have any questions, we would be delighted to hear from you.
Thank you again for bringing this to our attention. We appreciate both your feedback and your patience throughout.
On the Beach Team
When I had booked the holiday
When I had booked the holiday, I went back to the site to look at the hotel again, and saw the price was£200 cheaper I am now going to see if a cam get a price drop .I phoned but they said no price drop because I had booked only 60days before, going on the 60th day, cheap,!! Thanks for the reply but I still do not agree with wat you say we bookt, 1st of August and not going till 30 September, surely that counts as 60, days, and should receive a price drop,
3 augustus 2026
Antwoord van Sunshine Holidays
Hi
Thanks so much for sharing your feedback
We totally understand how spotting a lower price after booking can be frustrating. Holiday prices can change quite a bit depending on availability and supplier rates, and unfortunately, these fluctuations are beyond our control. The price you booked at is the one we’ve secured for your holiday, so you can relax knowing your booking is all set.
We really appreciate you choosing us and hope you have an amazing trip.
Easy to book and very good choice of…
Easy to book and very good choice of accommodation at good prices, will use again.
2 augustus 2026
Antwoord van Sunshine Holidays
Thanks Chris — glad booking was easy. See you again soon! The Team at Sunshine Holidays
You had a choice of flights and dates
You had a choice of flights and dates. So you chose which airline and times that suited you
29 juli 2026
Antwoord van Sunshine Holidays
Thanks Mary, glad our flight/date choices suited you. Book again soon! 😊 The Team at Sunshine Holidays
Great Holiday prices
Easy to book, great information great prices, I always book via sunshine
31 juli 2026
Antwoord van Sunshine Holidays
Thanks Vaughan — brilliant to hear. Thanks again! The Team at Sunshine Holidays
Always book with sunshine everything is…
Always book with sunshine everything is straight forward plus it’s the cheapest.
26 juli 2026
Antwoord van Sunshine Holidays
Thanks Tracey, glad it’s easy and cheap. The Team at Sunshine Holidays
Antwoord van Sunshine Holidays
Thanks Elissa — pleased it was easy. The Team at Sunshine Holidays
Hotel not fit for purpose due to pool being renovated, no alternative options provided
I've booked a couple of holidays with Sunshine Holidays previously and not had any issues. I booked my holiday to the Fairmont hotel Ajman back in September 2025 and I'm due to be travelling on Thursday 6 August 2026 and literally found out by chance last week that the hotel swimming pool is being renovated, I was never notified of this and just luck that I found out as even with a temporary pool, we can't stay at a hotel with a construction site as a family having spent so much money on the holiday.
I've spent a lot of time on live chat and trying to get through to a call advisor and live chat team have said that someone will be contacting me with some alternative hotel options.
All I have received is an email with a link to the mysushine app that tells me to cancel the hotel now would mean losing the entire cost of the holiday.
This is clearly unacceptable and someone needs to provide genuine customer support and options for us.
31 juli 2026
Review zonder uitnodiging
Antwoord van Sunshine Holidays
Hi,
Thank you for taking the time to share your concerns with us, and for being a loyal Sunshine Holidays guest. We sincerely regret that you were not informed in advance about the renovation work at your hotel. We understand how disappointing and stressful it must have been to discover this so close to your travel date, especially when planning a family holiday.
We apologise for the difficulty you experienced in reaching our support team. This is not the level of service we aim to deliver. We want to assure you that our team is actively working to provide you with alternative hotel options. We understand how important it is for you to have a comfortable and enjoyable stay, and we are committed to helping find a suitable solution.
If you have any further questions or need additional assistance, please don’t hesitate to contact us. We appreciate your patience and understanding during this process.
Kind regards,
On the Beach Team
Brilliant company and very helpful.
30 juli 2026
Antwoord van Sunshine Holidays
Thanks Loretta — Sunshine Holidays team ☀️
All round great
From booking to
Our holiday, all was all fab. 3rd time booking with sunshine will defo again.
3 juli 2026
Review zonder uitnodiging
Antwoord van Sunshine Holidays
Thanks Lisa — brilliant to hear, and cheers for booking with us again! 😊 The Team at Sunshine Holidays
Cheap holiday easy booking
Cheap holiday easy booking. Flights. Seperate. Transfers. Had a problem with my bookings. It was easily sorted I've book with Sunshine quite a lot now. Highly recommend....
6 juni 2026
Review zonder uitnodiging
Antwoord van Sunshine Holidays
Thanks! Glad we sorted flights and transfers quickly — and you keep choosing us. Thanks for recommending Sunshine 🌞
The Team at Sunshine Holidays
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