This is the 3rd year in a row that I have booked my holiday with Sunshine. Website is straightforward to navigate, prices are great. I like how you can change the options with the flight times. Flexib... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
All very easy to book, good communication with updates or paperwork . Great that it can be paid in installments. The only negative is having to request a payment link each time. It used to be quicker... Toon meer
Bedrijf heeft geantwoord
Very straight forward booking process with ease of use👍 Only fails on 5 stars because you don't have an app, so can't amend anything without going to website. Had to archive confirmation email, othe... Toon meer
Bedrijf heeft geantwoord
A very nice hotel. Beautifully situated with stunning views; clean, well-maintained pools. The restaurant served the best food I’ve ever tasted. The service was the best in the world, and there was a... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Over Sunshine Holidays
Geschreven door het bedrijf
A note on the COVID-19 pandemic
We hope you are staying safe during this challenging and unforeseen time across the globe. We would firstly like to thank you for your patience and support as we work to respond to the thousands of individual customer queries, booking amendments and refunds.
We would like to note that due to Coronavirus outbreak, we have received a huge volume of contact from customers who are concerned about how their holiday is affected. It may take us longer than usual to respond at the moment, but rest assured we are working hard to reply to every customer query as quickly as we can.
When will I receive my refund?
We're working as quickly as possible to get any money back to those customers who are owed a refund. In many cases, we are waiting for the money for the cost of flights to be refunded by the airline.
Additionally, unlike many other travel companies, Sunshine.co.uk is offering eligible customers a full cash refund alongside the option to move their holiday to a later date.
The ongoing situation with Covid-19 is unprecedented and affecting us all in many different ways. We truly appreciate the patience and support of all of our customers during this challenging time.
Sunshine Holidays
Geschreven door het bedrijf
- The idea behind Sunshine.co.uk was a simple one – if low-cost airlines could exist then so can a low-cost travel agent. Sunshine.co.uk started so we could sell amazing holidays as cheaply as possible, to ensure that no matter what your budget every customer can come to Sunshine.co.uk and find their perfect holiday.
- Sunshine.co.uk is a leading UK based low-cost online travel agency that provides a wide variety of hotel and flight options across a multitude of long and short-haul destinations worldwide. Sunshine.co.uk allows customers to build a perfectly customised holiday by giving them access to a wide selection of flights, hotels and transfer options across multiple providers and suppliers.
- All Sunshine.co.uk flight-inclusive package holidays are ATOL protected and we offer an honest, reliable and personal service. With hotel deposits for just £1 and the ability to secure your package holiday from just £30pp, there is no better reason to book.
- Sunshine.co.uk offer the top quality holidays for families, couple, singles and groups, taking into account the very specific needs of all types of holidaymakers. From luxurious All Inclusive getaways to Self Catering escapes on a budget – no matter what you’re looking for, we’ve got you covered.
- We believe that everybody deserves some sunshine.
Contactgegevens
Verenigd Koninkrijk
- www.sunshine.co.uk
4,2
Goed
14K reviews
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Avoid this hotel
The hotel wasnt up to the 4 star standard. We had to change rooms as the first one we had was dark, the balcony looked into an interior concrete wall and you could only fit 2 people on it at a squeeze (we are a family of 4, 2 adults and 2 late teenagers). We paid for all inclusive but the food was inedible catering more to the Russian and German guests and we are not fussy eaters. We ate there twice the whole 2 weeks and each time we were all ill afterwards so was a total waste of money and ruined the holiday for us as we had to use the money we were planning on spending on excursions on food. The hotel is on 6 floors and the lifts kept breaking down and even when they were working they were always packed so had to take the stairs nearly ever time. The hotel staff were friendly enough but the cleaners were very rude. Avoid this hotel and go somewhere else we won't be making this mistake again
13 augustus 2026
Antwoord van Sunshine Holidays
Hi Jon,
Thank you for taking the time to share your feedback. We’re truly sorry to hear that your holiday did not meet your expectations and that you experienced several issues with your hotel accommodation, food, and facilities. We understand how disappointing and upsetting this must have been for you and your family, especially as it affected your enjoyment and plans during your trip.
As your holiday has now ended, if you would like us to investigate your concerns further, please submit your feedback using the feedback form.
https://help.onthebeach.co.uk/hc/en-gb/requests/new?ticket_form_id=31071760293265
This will allow our dedicated team to review your booking and raise the issues with the hotel on your behalf.
Thank you again for sharing your experience with us. We appreciate your feedback and are sorry your holiday was not as you had hoped.
Kind regards,
On the Beach Team
Antwoord van Sunshine Holidays
Thanks, enjoy! 🌞 The Team at Sunshine Holidays
Easy to book
12 augustus 2026
Antwoord van Sunshine Holidays
Thanks for your kind words — glad booking was easy! 🙂
The Team at Sunshine Holidays
Easy to book
Easy to book . I had a slight issue after I had booked it . I quick chat and was signposted
to an avenue that had it all sorted out in 5 mins.
15 augustus 2026
Antwoord van Sunshine Holidays
Thanks Claire — delighted the quick chat sorted everything so swiftly. Happy you found booking easy. We’d love to help with your next break 😊
The Team at Sunshine Holidays
I've booked with Sunshine Hoildays a…
I've booked with Sunshine Hoildays a few times now, it's the most easy way to sit on your sofa and scroll through lots of Hoilday choices, with no pressure, to find the perfect Hoilday. Thank you Sunshine 🌞
15 augustus 2026
Antwoord van Sunshine Holidays
Thanks so much, Paula — we’re thrilled you enjoy scrolling from the sofa and finding the perfect holiday with no pressure. Looking forward to helping with your next trip 🌞
The Team at Sunshine Holidays
Impossible if you actually need to speak to someone
I have used before with no issue, however when you need to contact them it is impossible. There is only a live chat which is AI driven and will only answer certain questions, none relevant in my case. No email option, no phone-in. I am due a refund and apparently it is ready to collect, however when I log in the booking has totally disappeared and their is not option to collect this. I am totally stuck trying to resolve this as I cannot engage with an actual person. It looks like this will need to be escalated to a complaint.
9 augustus 2026
Review zonder uitnodiging
Antwoord van Sunshine Holidays
Hi there,
Thank you for getting in touch and for sharing your feedback. We're sorry to hear you’ve had difficulty reaching us, as we always want getting in touch to feel as seamless as possible.
With it being a busy time, our teams are working hard to assist all customers, and our live chat starts with a virtual assistant designed to help route queries quickly. We completely understand that automated steps can sometimes feel frustrating, especially when your issue is unique.
Looking into your booking details, we want to assure you that your refund is ready to collect. If you are having trouble accessing your booking or collecting your refund online, please try clearing your browser cache or using a different device or browser.
If you continue to experience issues, please submit your concerns through the feedback form on our website so our dedicated team can investigate and assist you further.
Thank you for your patience, and we hope to resolve this for you as soon as possible.
Kind regards,
On the Beach Team
Easy to book and amend if needed
Easy to book and amend if needed. Prices are good with a verity to choose from.
7 augustus 2026
Antwoord van Sunshine Holidays
Thanks Dawn — glad booking and amendments were easy. Great choice 😊. The Team at Sunshine Holidays
Best on line holiday company
Best holiday company by far used them for years very helpful and get things done instantly 5star service on every holiday I’ve had thank you sunshine holidays
13 augustus 2026
Antwoord van Sunshine Holidays
Thanks David! So pleased you’ve used us for years — delighted our quick, helpful service gives you five-star holidays 😊
The Team at Sunshine Holidays
been using sunshine for around a decade…
been using sunshine for around a decade now always great service simple to book and i'm getting on now so not that tech friendly but even i can book a holiday with sunshine book with confidence
3 mei 2026
Antwoord van Sunshine Holidays
Thanks Martin — we're chuffed you've trusted us for a decade. Delighted our site is easy for you to use. Look forward to helping you book your next holiday soon 🌞
The Team at Sunshine Holidays
Don’t forget the App!
There was no mention of the app when I booked the holiday.
This is a must as everything has to be booked via it.
As we were 2 parties, on same booking, getting into the app was difficult but luckily the live chat option worked well.
On a whole the resort is perfect for those with children, it gets very busy. One bonus is they don’t allow anyone near the pool until 10am so there are no sunbed wars!
The resort is a little dated which is a shame as obviously a lot of money was spent previously. Half the rides at dino land were not in use.
The water park was better in the hotel then the off site one. Additionally there are not many places to sit at the off site water park without having to “buy” a lounger.
Food was what we’d expect from an all inclusive buffet, with something for everyone. We also ate at some of the al a carte restaurants using the set menu which was plentiful.
Overall a lovely holiday and staff were very accommodating
9 augustus 2026
Antwoord van Sunshine Holidays
Thanks so much, Nikki — and thanks for the detailed feedback. We’re sorry the app wasn’t mentioned at booking; that’s useful to know and we’ll pass it on to our partners. I’m glad the live chat could help with the two-party access.
Lovely to hear the resort worked well for children (and those 10am pool rules sound like a winner!). Sorry to read some rides were closed and parts felt dated — we appreciate you flagging that. Great to hear the food and a la carte options were plentiful and the staff were accommodating.
We’d love to help plan your next family break whenever you’re ready 😊
The Team at Sunshine Holidays
Sunshine is always a delight to book my…
Sunshine is always a delight to book my holidays ! From beautiful places, to children friendly hotels with lots of entertainment options. We just hope you add more fun locations with aqua parks in Italy so we can visit there. We absolutely enjoyed ourselves.
10 augustus 2026
Antwoord van Sunshine Holidays
Thanks Titilope — we’re so pleased you and the children enjoyed the hotels and entertainment. Great idea about more Italian aqua‑park options; we’ll pass that on. Hope to help plan your next splashy holiday soon! ☀️
The Team at Sunshine Holidays
Always use sunshine holidays great…
Always use sunshine holidays great prices and very easy booking and management 😊already planning my next trip 😎
7 augustus 2026
Antwoord van Sunshine Holidays
Thanks Victoria — so pleased! Enjoy planning your next trip 😎 The Team at Sunshine Holidays
Antwoord van Sunshine Holidays
Thanks Beverly — so pleased it was easy to use 😊 The Team at Sunshine Holidays
We arrived at our hotel only to be told…
We arrived at our hotel only to be told the pool and splash park had completely closed it had been covered over in Astro Turf we paid for all inclusive to sit round the pool to relax sunshine never informed use the service we received in resort was terrible it took 4 days to threw they finally offered me 20 percent back wich was 330 pounds ov 16070 for our hotel we spent more on having drinks round another pool then what we got back we dident get any ov the facilities what was advertised and what we paid for I asked the lady on reception if we could use the sister hotel and she said it was closed due to having imagrants in has u can imagine having no pool in 33 degrees ruined our holiday.
6 augustus 2026
Antwoord van Sunshine Holidays
Hi Samantha,
Thank you for taking the time to share your feedback.
We're very sorry to hear of your disappointment regarding the closure of the pool and splash park during your stay. We understand how important these facilities can be, particularly when travelling on an all-inclusive holiday, and we appreciate how frustrating it must have been when they were unavailable.
We're also sorry to hear that you felt the support provided during your holiday did not meet your expectations. We recognise the impact this would have had on your overall experience, especially in the high temperatures you encountered.
We'd like the opportunity to review your concerns further. Please log in to your booking account and visit the Help & Support section, where you can contact our Customer Support team via WhatsApp. They'll be happy to review your experience in more detail and investigate your concerns further.
Thank you again for sharing your feedback. We value all customer comments and use them to help improve our services.
Kind regards,
The On the Beach Team
Antwoord van Sunshine Holidays
Thanks for your kind words! We’re so pleased you had a great holiday — we’d love to help plan your next trip. ☀️
The Team at Sunshine Holidays
Booking a holiday is so easy and…
Booking a holiday is so easy and convenient no long phone calls or visits to a high street tour operator, everything in one place including airport parking, great price, but would still like the option to book 10kg luggage then it would be perfection
5 augustus 2026
Antwoord van Sunshine Holidays
Thanks so much, Doreen — lovely to hear booking (and airport parking) was easy and good value. Great suggestion about a 10kg luggage option; we'll pass it on. Hope to help with your next holiday soon 😊
The Team at Sunshine Holidays
Lovely stay at Servatur Altamadores
Everything about Servatur Altamadores was perfect . Only all inclusive where the food was plentiful varied and fresh , something for everyone. The fact that all drinks were self service as well , including slush puppies and juices meant everything was very relaxed and chilled .. Our terrace was enormous and well furnished . No racing for sunbeds as they were plentiful . The solarium mostly for smokers ( which we aren’t) was so comfortable with sofas and lovely views of the beach . Only drawback was the hill but we were aware of that and taxis are efficient and cheap . Booking was simple and straightforward and total price was very reasonable. Shout out to our lovely cleaner ( app 413) she was so cheerful and friendly. They are sometimes overlooked . Great holiday all round , would go back in a heartbeat.
5 augustus 2026
Antwoord van Sunshine Holidays
Thank you so much, Marilyn — we’re thrilled Servatur Altamadores ticked all the boxes. Lovely to hear the plentiful, fresh food and self‑service drinks kept things relaxed (slush puppies are a winner!), and that your huge terrace, plenty of sunbeds and the solarium views made for a chilled stay. Big thanks for the shout‑out to your cheerful cleaner in app 413 — much appreciated. We’d love to help you book that return trip in a heartbeat 😊
The Team at Sunshine Holidays
The hotel was nice
The hotel was nice, the room/bathroom was disappointing, very old (but clean) food was nice, staff was very nice, the roof top pool was brilliant, although very busy, need to put towels out before 8am to get a sunbed, both pools was very overcrowded, more people then beds.
7 augustus 2026
Antwoord van Sunshine Holidays
Hi Keeley,
Thank you for taking the time to share your feedback.
We're delighted to hear that you enjoyed the food, found the staff welcoming, and made the most of the rooftop pool. We also appreciate your comments regarding the room, bathroom, and pool areas, as feedback like this helps us and our hotel partners continue to improve.
Thank you again for sharing your experience, and we hope to welcome you on another holiday in the future.
The On the Beach Team
Price and ease of booking
4 augustus 2026
Antwoord van Sunshine Holidays
Thanks 😊 Team at Sunshine Holidays
Antwoord van Sunshine Holidays
Thanks Tom — Team at Sunshine Holidays 😊
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