This is the 3rd year in a row that I have booked my holiday with Sunshine. Website is straightforward to navigate, prices are great. I like how you can change the options with the flight times. Flexib... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
All very easy to book, good communication with updates or paperwork . Great that it can be paid in installments. The only negative is having to request a payment link each time. It used to be quicker... Toon meer
Bedrijf heeft geantwoord
Very straight forward booking process with ease of use👍 Only fails on 5 stars because you don't have an app, so can't amend anything without going to website. Had to archive confirmation email, othe... Toon meer
Bedrijf heeft geantwoord
A very nice hotel. Beautifully situated with stunning views; clean, well-maintained pools. The restaurant served the best food I’ve ever tasted. The service was the best in the world, and there was a... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Over Sunshine Holidays
Geschreven door het bedrijf
A note on the COVID-19 pandemic
We hope you are staying safe during this challenging and unforeseen time across the globe. We would firstly like to thank you for your patience and support as we work to respond to the thousands of individual customer queries, booking amendments and refunds.
We would like to note that due to Coronavirus outbreak, we have received a huge volume of contact from customers who are concerned about how their holiday is affected. It may take us longer than usual to respond at the moment, but rest assured we are working hard to reply to every customer query as quickly as we can.
When will I receive my refund?
We're working as quickly as possible to get any money back to those customers who are owed a refund. In many cases, we are waiting for the money for the cost of flights to be refunded by the airline.
Additionally, unlike many other travel companies, Sunshine.co.uk is offering eligible customers a full cash refund alongside the option to move their holiday to a later date.
The ongoing situation with Covid-19 is unprecedented and affecting us all in many different ways. We truly appreciate the patience and support of all of our customers during this challenging time.
Sunshine Holidays
Geschreven door het bedrijf
- The idea behind Sunshine.co.uk was a simple one – if low-cost airlines could exist then so can a low-cost travel agent. Sunshine.co.uk started so we could sell amazing holidays as cheaply as possible, to ensure that no matter what your budget every customer can come to Sunshine.co.uk and find their perfect holiday.
- Sunshine.co.uk is a leading UK based low-cost online travel agency that provides a wide variety of hotel and flight options across a multitude of long and short-haul destinations worldwide. Sunshine.co.uk allows customers to build a perfectly customised holiday by giving them access to a wide selection of flights, hotels and transfer options across multiple providers and suppliers.
- All Sunshine.co.uk flight-inclusive package holidays are ATOL protected and we offer an honest, reliable and personal service. With hotel deposits for just £1 and the ability to secure your package holiday from just £30pp, there is no better reason to book.
- Sunshine.co.uk offer the top quality holidays for families, couple, singles and groups, taking into account the very specific needs of all types of holidaymakers. From luxurious All Inclusive getaways to Self Catering escapes on a budget – no matter what you’re looking for, we’ve got you covered.
- We believe that everybody deserves some sunshine.
Contactgegevens
Verenigd Koninkrijk
- www.sunshine.co.uk
4,2
Goed
14K reviews
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Change in booking: unable to contact
My parents (pensioners) have received information that their hotel is cancelled but no means of contacting a human being with regards to the alternative hotel offered or how to cancel their package holiday due to the terms of their holiday when booked not being honoured.
It is unacceptable that pensioners should have to go through this rigmarole and no person to contact - especially when it states that they have been told that they will lose money should they not confirm the alternative: not information of alternative provided or how to cancel the package holiday without penalty.
Unacceptable!
***
I wanted to update my review. Since posting my initial review, Sunshine holidays has been in contact with my parents via email and have resolved the issue with kindness and compassion.
What was a worrying and stressful situation for them, it has now been resolved.
The systems in place are not person friendly and not suitable for all audiences. That being said, once we started dealing with people the process was a lot smoother.
So, thank you for your rapid response and resolution.
27 augustus 2026
Review zonder uitnodiging
Antwoord van Sunshine Holidays
Hi,
Thank you for sharing your concerns with us.
We’re truly sorry to hear about the difficulties your parents have experienced regarding the hotel cancellation and the challenges in reaching a person to discuss their options. We completely understand how stressful and upsetting this must be, especially for pensioners.
Please know that we have a dedicated process to help customers manage hotel cancellations and alternatives. Your parents can use the hotel cancellation request form available in their online account, which provides clear information about alternative options and any applicable fees. We also have a live chat service with a virtual assistant designed to connect customers to the right team as quickly as possible.
We appreciate how important it is to have clear communication and support during such changes, and we are committed to assisting your parents to find the best possible solution. If you or they need further help, please encourage them to reach out to us directly through our official contact channels, and we will do our utmost to support them.
Thank you again for your feedback, and we hope to resolve this matter promptly.
Kind regards,
On the Beach
Antwoord van Sunshine Holidays
Hi Sarah,
Thank you for sharing your feedback with us. We understand that a very self-service experience without direct contact with our representatives can feel a bit impersonal, and we appreciate you letting us know how this affected your trip. Please know that we are always working to improve our self-service options to make managing your booking as smooth as possible, while also being here to support you whenever you need assistance. If you have any questions or need help in the future, please don’t hesitate to reach out. We truly value your input and hope to provide an even better experience next time.
Kind regards,
On the Beach Team
Happy Days various holiday offers sites…
Look at various holiday offers sites and
SUNSHINE HOLIDAYS was the best on offer’s 😁
24 augustus 2026
Antwoord van Sunshine Holidays
Thanks Steve — brilliant to hear we were the best! 🙂
The Team at Sunshine Holidays
Excellent
Excellent. Excellent service,extremely helpful and extremely polite.
Very professional service and very helpful with arranging our flights.
Nothing was too much trouble, it was an absolute pleasure using sunshine
Thanks so much for your help
24 augustus 2026
Antwoord van Sunshine Holidays
Thanks David — we're so pleased the team made arranging your flights easy and polite. It was a pleasure helping you. Hope to book your next sunshine escape soon ☀️ The Team at Sunshine Holidays
Good website took through in stages…
Good website took through in stages easy to understand
19 augustus 2026
Antwoord van Sunshine Holidays
Thanks — glad it was easy. Team at Sunshine Holidays
Antwoord van Sunshine Holidays
Thanks Victor! Team at Sunshine Holidays
Horrendous company…. AVOID
Booked a holiday through Sunshine in January for September 2026
When booking the holiday the 2 board choices were all inclusive and half board, I chose all inclusive.
So was completely shocked to find that when I checked my paperwork at the weekend, the board is bed and breakfast.
Tried ringing Sunshine it’s online only, you can not speak to a human at all. Live chat was also automated as it was the weekend. Went back to live chat today and waited over an hour to be able to message with someone.
Explained the situation and the operator was adamant I had selected B&B. I asked how that would have been possible when it wasn’t an option and I still had the original link.
I then uploaded screen shots of the price difference between bed and breakfast and all inclusive, indicating that I had like I said paid for all inclusive.
Still the operator refused to amend my booking coming out with all manor of excuses.
I asked to speak to a manager only to be told managers do not deal with customers directly.
Was also quoted almost £2K to be upgraded to all inclusive which I refused as I know that’s what I picked and paid for already and this is their mistake. The operator said we were going round in circles and had other customers that needed help and cut me off!!! Despite me repeatedly saying I was unhappy and my problem was unresolved.
Contacted the hotel directly to be told for them to upgrade us it would be €30 per person per night.
Now going to have to pay the hotel extra for a mistake Sunshine holidays have blatantly made.
I admit I should have checked the paperwork as soon as I booked but given I had carefully been checking the whole way through, didn’t feel the need to.
Never ever again will I use Sunshine holidays and I urge anyone booking with them to be very careful.
Disgusting customer service and an extremely dishonest company.
Cheap holidays but way better to deal with a more reputable company that care about their customers and rectifying mistakes they have clearly made.
24 augustus 2026
Review zonder uitnodiging
Antwoord van Sunshine Holidays
Hi Simon,
Thank you for sharing your experience. We understand your frustration and appreciate the time you took to provide detailed feedback.
Our records indicate that the booking was made with the bed and breakfast option selected, as confirmed during your live chat interaction. We strive to provide clear options and accurate information throughout the booking process.
We regret that you feel dissatisfied with our customer service and the resolution offered. Please know that we take all feedback seriously as we continuously work to improve our services.
Thank you for choosing Sunshine Holidays.
Kind regards,
Sunshine Holidays Team
Have been using Sunshine Holidays for a…
Have been using Sunshine Holidays for a few years and it has always been a good positive experience. Great prices, good accomodation and no issues
20 augustus 2026
Antwoord van Sunshine Holidays
Thanks Beryl — delighted you've had positive experiences and enjoyed our prices and accommodation. We look forward to your next trip 😊 The Team at Sunshine Holidays
Very easy to book never had any problems
20 augustus 2026
Antwoord van Sunshine Holidays
Thanks — so pleased! The Team at Sunshine Holidays
Antwoord van Sunshine Holidays
Thanks Patrick — Sunshine Holidays Team
Bellevue aquarius 1star
The rooms were poor. We had cockroaches in the room. My wife had food poisoning from the food. The pool had more tiles missing than were there. It was so rundown.
18 augustus 2026
Antwoord van Sunshine Holidays
Hi there,
Thank you for sharing your feedback with us. We’re truly sorry to hear about the issues you experienced during your stay, including the condition of the room, the presence of cockroaches, your wife’s food poisoning, and the state of the pool. We understand how upsetting and disappointing this must have been for you both.
As your holiday has now ended, the best way for us to assist you further is to have you submit your concerns through the feedback form on our website. This allows our dedicated team to review your booking in detail and investigate these serious matters with the hotel and relevant suppliers.
Please know that we take these issues very seriously and appreciate you bringing them to our attention. If you ever experience problems during a future trip, our In-Resort Team is available 24/7 to help resolve issues on the spot.
Thank you again for your feedback, and we hope to have the opportunity to provide you with a better experience in the future.
Kind regards,
On the Beach Team
Great service through the web site.
Great service through the web site from start to finish. Very easy to use and plenty of choice puts Sunshine above the rest.
18 augustus 2026
Antwoord van Sunshine Holidays
Thanks Robert — pleased our website made booking easy and choice stood out. Hope to welcome you again 😊. The Team at Sunshine Holidays
Antwoord van Sunshine Holidays
Thanks! Sunshine Holidays Team
Everything was simple to follow and…
Everything was simple to follow and easy to understand…… great
20 augustus 2026
Antwoord van Sunshine Holidays
Thanks — glad it was simple! The Team at Sunshine Holidays ☀️
Never again
First of all, I didn't travel with you as I was mean to, but you cancelled my holiday 6 weeks before I was due to fly, I had to resort to booking separate flights and pay for the hotel separately too, secondly as i was speaking to one of you customer support agents trying to sort it, all I got was attitude and she was rude, when trying to find out why it was cancelled, i just got passed from pillar to post with no real answer,I have travelled with you many of times, however based on my experience and stress you caused me and my family, I will not be travelling with you again.
19 augustus 2026
Antwoord van Sunshine Holidays
Hi Michael,
We sincerely apologise for the inconvenience and frustration caused by the cancellation of your holiday six weeks prior to your scheduled departure. We understand the significant disruption this caused to your travel plans, including the need to arrange separate flights and accommodations at your own expense.
Furthermore, we understand that your interactions with our customer support team did not meet your expectations and that you felt you were not provided with clear answers. Please be assured that your feedback is taken very seriously, and we are committed to addressing these issues to improve our service. We have reached out to you for some further information so we can have a look at your booking.
We are truly sorry that this experience has led you to reconsider travelling with us in the future. Should you wish to discuss this matter further or require any additional assistance, please do not hesitate to contact us.
Thanks, On the beach.
Antwoord van Sunshine Holidays
Thanks Alan. The Team at Sunshine Holidays
Great communication from Sunshine…
Great communication from Sunshine Holidays throughout the booking process and lead up to the departure date. Competitive prices with choices for dates, flight times and airports. Can spread payments which really helps. Would definitely book with them again.
14 augustus 2026
Antwoord van Sunshine Holidays
Thanks for your kind words! We're glad our communication, flexible payments and choice of dates, flight times and airports made booking easy. We'd love to help again on your next trip 😊
The Team at Sunshine Holidays
Antwoord van Sunshine Holidays
Thanks Julie. Team Sunshine Holidays
All good but could be better
The booking process was good but confirming the flights with the independent airlines took a little more time than expected. Maybe this processs could be improved to make it simpler. We have used sunshine previously and can honestly say that we have not had a problem with them.
17 augustus 2026
Antwoord van Sunshine Holidays
Thanks Barry — glad the booking was good and sorry the independent airline confirmations took longer than expected. We'll share your feedback to help simplify the process. Appreciate your continued trust and hope to help with your next trip 😊
The Team at Sunshine Holidays
Antwoord van Sunshine Holidays
Thanks — The Team at Sunshine Holidays 😊
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