The arrangement in store is professionally laid out The postage and packaging is secure and quickly sent out. Highly recommended. Thank you.
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Lees wat reviewers zeggen
I ordered some earrings online and they arrived promptly. They are really lovely earrings although I thought I had ordered gold ones and these are actually silver. Overall I would purchase them agai... Toon meer
Lovely triple heart threader earrings. Great quality. I always visit SWAX when I am in Barmouth, they have such a lovely selection of jewellery, and some unique pieces. The customer service is fantast... Toon meer
I have always enjoyed shopping at SWAX either in person or online. Products always stand out in both value for money and desirability. Efficient service and easy to navigate website . Products purchas... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Here at SWAX we delight in great design, we offer a carefully curated collection of jewellery that celebrates style and beauty. Our jewellery ranges from the unique and unusual to the classic and stunningly simple whilst excluding the mediocre and plain. Our shop is located in the beautiful seaside town of Barmouth in Snowdonia, North Wales.
Contactgegevens
Church Street, LL42 1EW, BARMOUTH, Verenigd Koninkrijk
- 01341388118
- info@swaxjewellery.co.uk
- www.swaxjewellery.co.uk
4,7
Uitstekend
171 reviews
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Wonderful
We first found this store on holiday. Since then we have ordered a few pieces and they have been as described and beautiful! Will carry on buying from here! Wonderful selections of jewellery!
11 januari 2024
Antwoord van SWAX
Thank you for a wonderful review!
Excellent Service
Love the earrings. Quality packaging and great service. Thank you - I’ll be back!
11 januari 2024
Antwoord van SWAX
Thank you, we will look forward to seeing you again
Ordered Friday delivered Saturday-…
Ordered Friday delivered Saturday- can’t get better than that!
5 januari 2024
Antwoord van SWAX
Thank you for your review
Arrived perfectly packaged the next day!
Ordered some teardrop earrings, they arrived perfectly packaged the next day!
28 december 2023
Antwoord van SWAX
Thank you for your review
This the second time of ordering items…
This the second time of ordering items from Swax and I think their prices are fair, the postage cost is good value and the items are very well designed and made.
I love this shop. Each time we come to Barmouth I always try and have a look in, even if it's only through the window.
15 december 2023
Antwoord van SWAX
Thank you, we hope to see you again, come in for a browse, we have even more downstairs!
I have left two voicemails and an email…
I have left two voicemails and an email over the course of 2 days regarding trying to cancel my order but have had no response.
13 december 2023
Antwoord van SWAX
Hi Jemima, we are deeply saddened to read this review. We are always open to criticism and encourage customers to share both positive and negative experiences but on this occasion feel that your review is unfair and incorrect.
Your order was placed online on the 13th of December 2023 at 11.15am and was cancelled and a refund issued on the same day.
You sent an email to us at 13.55pm requesting to cancel the order, which we replied to 4 minutes later at 13:59 to let you know that your order had now been cancelled and the money refunded to your account.
An automated email would also have been sent via our website as a refund notification to yourself at 13:58 on the 13th of December.
Your telephone message was then picked up later the same day but as your request had already been dealt with, we did not return the phone call and trusted that an email would be enough.
So, you did have a response on the same day as you cancelled the order. Your item never left our shop and was cancelled as requested straight away. We also refunded you in full through our website.
If you have not yet received your refund, please get in touch with us via our email and we will investigate with our bank, as you are probably aware the process of refunding back to your account is in the hands of the bank/provider and can take a couple of days to clear. If you would like us to resend any of the emails or notifications mentioned above, please let us know and we will be happy to forward them on to you.
Kind Regards,
Swax Jewellery
Take a closer look…
I have always enjoyed shopping at SWAX either in person or online. Products always stand out in both value for money and desirability. Efficient service and easy to navigate website . Products purchased many years ago are still being worn and enjoyed today which is why I will keep returning. Well done SWAX!!
3 december 2023
Antwoord van SWAX
Thank you so much for your review
Swax sells beautiful jewellery and are…
Swax sells beautiful jewellery and are great to deal with. I bought a man’s bracelet from there on line I ordered the wrong size, they changed it with no problem at all and within 3 days the new one was with me . Would definitely use them again.
12 november 2023
Antwoord van SWAX
Thank you for you for taking the time to give us a great review.
Great service,item dispatched and…
Great service,item dispatched and delivered quickly,good selection of jewellery.
12 november 2023
Antwoord van SWAX
Than you
Disappointed…
My jewellery a silver pair of earrings with amber settings turned up tarnished.Very disappointed as I had a ring a few weeks previous that was lovely.
Poor customer focus on sending and now the hassle of returning them .
3 november 2023
Antwoord van SWAX
So sorry to read this poor review, human error can occur and on this instance it did, as per our telephone conversation we apologize for your experience and have agreed to refund all costs including postal costs and apologize again for the inconvenience.
We would not intentionally send out anything that we did not think was 100% satisfactory.
Perhaps it's time to get another eye test and up date my glasses
Flowers for my wife
Jewelry is lovely and communication is great. The 5 start would be for an improvement in packaging.
25 september 2023
Antwoord van SWAX
Thank you, with regards to packaging we send the jewellery out in pouches, wrapped in tissue paper and then boxed in a postal box, this helps keep postage costs to a minimum
Very fast shipping and high quality…
Very fast shipping and high quality earrings. Thank you
18 september 2023
Antwoord van SWAX
Thank you
A Barmouth gem!
I’d buy everything in this shop! The website is easy to use. Ordering was simple and my gorgeous ring arrived within days. I will definitely be buying from SWAX again!
17 augustus 2023
Antwoord van SWAX
Thank you
Antwoord van SWAX
Thank you
Antwoord van SWAX
Thank you, we do try our best to get the order out ASAP
Ordering on line easy and delivered…
Ordering on line easy and delivered really quickly. Thank you
6 augustus 2023
Antwoord van SWAX
Thank you
Great website
Great website, earings were exactly as described and very good quality at a reasonable price. Will definitely order more items in the future.
27 juli 2023
Antwoord van SWAX
Thank you
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