I placed an order for 4 dessert flavoured lip balms, and received 4 alcohol flavoured lip balms - despite being teetotal. These were supposed to be a gift for a child (hence why I ordered flavours lik... Toon meer
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Lees wat reviewers zeggen
Fantastic experience as a first time customer! This company was quick to respond and the order arrived super quick. The product it's self is fantastic, it smells great and made my skin feel soft and h... Toon meer
Lovely products,that really work. Immediate dispatch, friendly ethical company. Vanilla body butter smells beautiful and really moisturises. Soothing cream works amazingly, hand cream too. Face cr... Toon meer
Bedrijf heeft geantwoord
Bought Make your own lip balm set as a Christmas gift for Grandaughter . Very nice touch , they personalised the box with her name . Choice of flavours . Looks good , sure she will enjoy it as s... Toon meer
Bedrijfsgegevens
Geschreven door het bedrijf
A pioneering natural skincare company based in Whitby, North Yorkshire, England offering handmade natural skincare, personalised gifts, and kits to make your own. We also provide product development, contract manufacturing, and regulatory services (CPSR, labeling). We also supply ingredients used in cosmetic products. We are a Vegetarian Society (Vegan) Approved Manufacturer.
Contactgegevens
Unit 3B, Enterprise Way, YO22 4NH, Whitby, Verenigd Koninkrijk
- 01947602346
- info@sweetcecilys.com
- www.sweetcecilys.com
4,1
Goed
49 reviews
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Red Velvet cupcake lip balm 🧁
The lip balm was bought as a Christmas present themed on cupcakes. It arrived as promised so Thanku for an excellent service!
7 oktober 2022
Lovely birthday gift
I bought this gift for my daughter and she was very pleased with it. Nice packaging, so it makes the gift look special. My only negative would be that I was expecting a pot and spatula in the set to apply the clay mask ( as shown on the pics). However the items in the set look really nice.
30 september 2022
Antwoord van Sweet Cecily's
Hi Christine,
Thank you so much for taking the time to leave us a review. We're so pleased to hear that your daughter liked it the Pamper Pack.
We're so sorry to hear that there was some confusion about what was included in the Pamper Pack. We do try to be as clear as possible about what you will receive on the product listing itself, which states that you will receive a body butter, toner, body scrub, face cream and face mask.
I am however sorry for any confusion that the photos have caused.
If I can be of any further assistance, please do get in touch.
Best wishes,
Dorrie
Lip balms make ideal favours
Lovely lip balms. Nice quality packaging. The customisation is perfect. Really pleased.
6 september 2022
Antwoord van Sweet Cecily's
Hi,
Thank you very much for your review. We are so happy that you love your order of personalised Lip Balms, and we hope the recipients of them do too.
Do let us know if we can be of help with anything else.
All the best,
Beth
Sweet Cecily's
Beautifully presented and arrived super…
Beautifully presented and arrived super quick. The product itself is amazing, I bought the Earl Grey lip barm. It’s so smooth on and definitely reminds me having an Earl Grey with my nana. Top work Sweet Cecily’s x
23 augustus 2022
Antwoord van Sweet Cecily's
Hi Sarah,
Thank you very much for your review. I'm so glad that you love our Earl Gray Lip Balm.
Do let us know if we can be of help with anything else.
All the best,
Beth
Sweet Cecily's
Goods arrived on time
Goods arrived on time, well packaged in sustainable packaging. Face creams look and smell amazing. Feels great on my skin. Lovely products.
20 augustus 2022
Antwoord van Sweet Cecily's
Hi Elizabeth,
Thank you very much for your review. I'm so glad that the service was efficient and that you are happy with your purchases!
Do let us know if we can be of help with anything else.
All the best,
Dorrie
Sweet Cecily's
5 stars!
Great products from sweet cecilys! The staff were very helpful and answered all my question I had on the products during a tiktok live and I was even given a free sample.
14 augustus 2022
Antwoord van Sweet Cecily's
Hi Jenni!
Thank you so much for your lovely review. We really appreciate your kind words.
If there is anything else we can help with then please do let me know!
All the best,
Dorrie
Sweet Cecily's
Excellent Quality Products
I love this company and their products…..they are always exactly as described on the website. I particularly like the lip balms and what brilliant value for money. They charge a sensible amount for postage and packing and it always arrives within the time stated. Keep it up!
16 juli 2022
Antwoord van Sweet Cecily's
Hi Mrs Masters,
Thank you so much for your wonderful review. We really appreciate it and we are so glad you like the lip balms!
We pride ourselves on our quick dispatch times so it's really lovely to hear that has been noticed.
All the very best,
Dorrie
Sweet Cecily's
Antwoord van Sweet Cecily's
Hi Shell,
Thank you for taking the time to leave a review!
So glad that you had a positive experience with us.
If there is anything else we can help with then do let us know.
All the best,
Dorrie
Sweet Cecily's
Love the consistency of the face…
Love the consistency of the face creams, a little goes a long way and not greasy. Rose Toner unusual smell and could be more rose but I like...
3 mei 2022
Antwoord van Sweet Cecily's
Hi Jacqui,
Thanks so much for taking the time to give us a review.
So glad that you like the creams.
I'm sorry to hear that the Rose Toner smells unusual. This is not something that we have come across before. I've had a look at the batch of Rose Toner that you've been sent and there are no quality issues apparent.
Of course, if you are at all concerned or unhappy with any of the products then please do drop me an email at dorrie@sweetcecilys.com .
All the best,
Dorrie
Great product great for my skin
24 april 2022
Antwoord van Sweet Cecily's
Hi Eleni,
Thanks so much for your review.
We're so glad that our cream has helped your skin!
Best wishes,
Dorrie
Sweet Cecily's
Make Your Own!
Bought the make your own lip balm for my daughter as a present and she was really pleased. Item well packaged and was delivered on specified date
10 april 2022
Antwoord van Sweet Cecily's
Hi Sandra,
Thanks so much for your review. I'm so glad your daughter was pleased with the kit!
All the best,
Dorrie
Sweet Cecily's
Sweet Cecily's soothing skin cream
As an eczema sufferer I have found Sweet Cecily's soothing skin cream to be very effective
28 maart 2022
Antwoord van Sweet Cecily's
Hi Peter, Thank you so much for your review. I'm so glad to hear that the Soothing Skin Cream is helping your eczema. It really makes the difference to us when we hear positive experiences that our customers have had.
All the best,
Dorrie
Sweet Cecily's
Fantastic lip balm kit
Fantastic lip balm kit. Very easy to make & its great. I will be definitely be making again. It’s a great way to make an easy reduction in my single use plastic.
12 maart 2022
Antwoord van Sweet Cecily's
Hi Eileen,
Thanks so much for your review!
I'm really glad you enjoyed making the lip balms.
All the best,
Dorrie
Sweet Cecily's
Antwoord van Sweet Cecily's
Hi Maureen,
Thanks so much for your review! We love to hear your experience of dealing with us and the products that you've bought. Please do keep us up to date on how you find the Soothing Skin Cream over the next few months.
All the best,
Dorrie
Sweet Cecily's
Very impressed with the product but far…
Very impressed with the product but far too much packaging & the box it came in was far too large
15 januari 2022
Antwoord van Sweet Cecily's
Hi Emma,
Thank you for your review and we're so pleased to hear that you like the product so far.
Some of our creams come in glass packaging and in order to protect them from being smashed in the post (which has happened a lot to us in the past!) we do have to package them very well in bubble wrap. The packaging chips are fully biodegradable and will melt when they come into contact with water. We do not have any smaller sized boxes as they are the right size for the rest of our larger products.
Thanks again for taking the time to leave a review!
All the best,
The Sweet Cecily's Team
Arrived quickly and was well packed
Arrived quickly and was well packed, pleased I bought it direct, not through a 3rd party as quite a bit cheaper. I like the fact you can have a name put on the box. My niece seemed pleased with the present but not attempted to make up the lip balms yet
3 januari 2022
Antwoord van Sweet Cecily's
Hi David,
Thanks so much for leaving a review. We're so glad you found our website and that your niece was pleased with the lip balm kit.
Do let us know how she gets on when making them!
All the best,
Dorrie
Sweet Cecily's
Loved their DIY lipbalm kit - awesome Xmas present for my gf!
I'll keep this short and sweet. Found their website when looking for DIY lipbalm kits; thought I would get one for my girlfriend since she likes making stuff. She absolutely loved it. The product was great and the instructions were concise. The delivery arrived on time as well so all is good. If there's one area where they could perhaps improve on, it's with customer communication. They never replied to my post-purchase enquiries (asking for delivery details/ tracking numbers etc) but since the product arrived on time, I am not as annoyed as I otherwise would be. Overall, would recommend them to other customers.
Update @Sweet Cecily
I reached out to your company via your website's "Hey You Let's Chat" live chat feature.
26 december 2021
Antwoord van Sweet Cecily's
Hi Alex,
Thanks so much for the review. We're so glad to hear that your girlfriend loved the lip balm kit!
I've searched all our inboxes for any correspondence from you and cannot find any.
If it's not too much bother, could you let us know how you contacted us? We usually respond to customer queries within about two hours on a normal business working day so we are shocked that you didn't get a response!
It would be really helpful to know what method of communication you used, so that we can identify any potential issues people may have with contacting us ASAP.
All the very best,
Dorrie
Sweet Cecily's
*Response to update
Hi Alex - thanks so much for letting me know. I'm going to look into this issue and perform some tests on that feature of our website as nothing came through on our end to say that you had tried to get in touch.
Best wishes,
Dorrie
Perfect cream
Perfect cream. Hydrates better than anything else I've ever tried and reduces redness on acne skin
7 december 2021
Antwoord van Sweet Cecily's
Hi Debbie,
Thanks so much for the review. We're so glad to hear that the cream has been helping your skin!
If there's anything else we can do to help, let us know.
Best wishes,
Dorrie
Sweet Cecily's
Antwoord van Sweet Cecily's
Hi Mr Harding.
Thank you very much for your positive review.
We're glad we met your expectations!
All the best,
Dorrie
Sweet Cecily's
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