Synology Reviews 

I’ve been with synology for over 8 years now and I find the apps really poorly designed.

The latest photos app has just knock out my NAS for four days and now won’t load the correct folders anymore.

You get a couple of clumsy bits of advice and then they want full remote access and 2FA security turned off.

Same thing over and over again.

I wouldn’t buy again.

Seit einigen Jahren habe ich ein NAS-System von Synology und war immer zufrieden. Probleme wurden stets durch die Telefon-Hotline zuverlässing gelöst.
Aktuell habe ich keinen Zugriff mehr auf mein NAS von extern über Quickconnect. Die Telefonhotline war nicht erreichbar. Die schriftlichen Anleitungen über den Synology Account waren irreführend und das Problem konnte so nicht gelöste werden. Mein Wunsch auf ein Telefonat wurde so beantwortet: "Wir entschuldigen uns für die Unannehmlichkeiten, aber wir bieten derzeit keine telefonische Beratung an."
Da immer wieder Probleme suffizient gelöst werden müssen, wird somit das Synology-System für mich leider unbrauchbar.
Dr. Hans-Joachim Kamps, mobil +49 178 179 4764

Purchased a DS218+ recertified NAS from them and it keeps failing, first data poll has crashed, yet both HDD in drive are registering good on the diagnostics and SMART, swopped out drives, got another fault disk not present but a restart and it was working again twice today from 4am it starts bleeping really loud with a fault, and a restart and it works for a bit, but shows no error in notifications, then it starts again, have not gone 2 days without incident yet and worse as the NAS is in my bedroom I am having to get up in the night to reset it when it beeps continually and VERY LOUD support is a Joke, I am sick of manufactures and in this case sellers as I purchased direct from Synology not having any way to contact them by phone. To make thing worse, their live chat is always greyed out on website and not available even during hours it is supposed to be.
to sum up their support,
No Phone support
No "chat" website support
No email support
You can submit a request online that at best will be answered by a link to a website (go sort it out yourself we can't be bothered) that is not relevant and if you reply to an email it will bounce back thats if they even bother to respond, next thing you get is your case is closed!

I have been following the Synology since 2021 and it's just amazing. The products are user-friendly. You can easily set-up, work on these units whether it's DS units or Routers or HDDs. The branding of products is such that you can keep these units so close to you. Their site also has all the information about how to setup their products, resolves some common issues, which are explained in detail. Coming to their support, the way Synology treats its customers is amazing. Whole time the support is available to answer the questions or concerns whether it's hardware or software related.
Thank you,

Einrichten eines Synology ist eine Katstrophe. Zeitaufwand bald ein ganzer Tag und noch immer funktioniert es nicht. Kauft etwas anderes !!!!!!!

I’ve been a customer of Synology for the past few years and never asked for help until now.
I’m disabled, relay massively on my nas and I was extremely worried as it kept shutting down on its own.
The messages were saying there was a power failure but this wasn’t factual.
I contacted Synology for help and was connected to a person called Sam.
I explained my concerns, my situation and the issues I was having.
I was asked to run a memory test which failed, I sent over all the logs.
I continually asked for a fault reference number so I could log this issue with retailer BT / EE.
Sam ignored my request and still hasn’t supplied the information even though he deemed the NAS has a hardware fault.
I also sent him purchase information - he informed that the warranty ran out a few days ago, YES A FEW DAYS AGO.
I was absolutely furious so a few days out of warranty my NAS died and Synologys answer is go away.
Is this how Synology treat disabled customers with cancer ?

one star minimum is a little wrong when talking about Synology.
While the product was under warranty, they claimed that everything was fine, just problems with the firmware. as soon as the warranty is over, they say, - “we have nothing to do with it, you need a new NAS”
Old cases are deleted from your account and you can no longer prove that there was a problem even under warranty.

Würde 0 Sterne geben, geht leider nicht. Der Kundenservice reagiert nicht auf E-Mails und ist telefonisch nicht zu erreichen. Faktisch besteht kein Support. Hätte ich nicht bereits ein NAS würde ich definitiv SanDisk Professional oder LaCie bevorzugen.

Great customer support ! Unless your are a network wizard or IT guru, NAS is daunting. The help I received from Synology allowed to get up and running after flailing around on my own. Very much appreciated!

so bad i would rather HACK MY EYES OUT than buy another synology as it would be less painfull

Når man køber en NAS server som er tiltænkt at bruges som lang tids backup, når den så går i stykker får man at vide den model mere end 5år så den er EOL (end of Life), ingen mulighed for at købe reservedele, eller noget som helst til den. Man kan bare skide og købe en ny.. hvad er det for en holdning til lave backup enheder.

My D218+ Synology Nas has run like a charm since day one, and every call I have made to them for customer service has been very good. They were able to troubleshoot the minor connection issues I had on 3 different occasions after power outages and helped me self-repair the device. I personally have never had a negative experience and intend to upgrade to a larger NAS from Synology soon.

2 enterprise class devices "guys from synology think so"
24 hours after disaster, services are down...
support didn't reply nothing to the ticket.
P.S. before the procurement it was agreed that support will be available in maximum 2 hours...
May be for home devices it's ok, but for business NO!

Cannot get any support over failed drive less than 2 years old

J’avais acheté il y a un an un DS220+. Et il est vraiment génial. Assez cher, mais les fonctionnalités permettent vraiment d’exploiter le NAS à son plein potentiel. Je félicite la prise en charge de Docker, pour permettre de crée des relais tor, ou encore des serveurs minecraft. L’outil de host Website est aussi performant, et les logiciels qui sont fournis avec sont de bonne qualité.
De plus le support est vraiment bien, des problèmes assez complexes, notamment un avec la création d’une boîte mail, et de toute la configuration qu’il faut apporter.
Ils ont su m’aider. Bref vraiment pas mal
Cependant, je trouve que les applications IOS, android comme ds Audio, ou Ds Video ne sont vraiment pas bien faites. De plus, ce serait bien d’avoir une meilleure prise en charge de Linux.
Sinon, je vous recommande cette marque

Welcher Support?
Das ist kein Support sondern ein Volkatastrophe.
Eigentlich fast schon Betrug, denn beim Kauf wird auf mit umfangreichen Support, auch im Garantiefall geworben. Dieser ist aber nicht erreichbar. Nach langen Wartezeiten wird einem Support in Englisch angeboten.
Die Fragen im sog. Ticket-Prozess sind so umfangreich, dass ich eigentlich selbst dafür Support bräuchte.

Der deutsche Support ist schon eine ziemliche Frechheit. Wenn man Glück hat, kommt man an den englischsprachigen Support, dann kann man sogar manchmal Hilfe erhalten. Die deutschen Supporter sind leider oft sehr arrogant, nur dazu da um Anfragen abzublocken, abzuwimmeln und auf alle anderen Geräte im Netzwerk zu schieben. War früher anders, aber seit zwei drei Jahren, darf man sich leider keine Hilfe mehr erwarten.

No phone support. Company sucks Running around in circles for hours. this is my 2nd purchase. Never again

ich habe jetzt sein ein paar Jahren ein Synology DS918+, das vom Anfang an nie korrekt funktionierte und immer wieder gravierende Probleme hatte. Der Support ist langsam und wenn Antworten kommen, gibt es unpassende Rückfragen und meist keine Lösung. Es schaut so aus, als würde man nur versuchen, die Anfragenden möglichst schnell wieder loszuwerden.

Simply stated, I love Synology products. They are easy to use, I love the interface, but more important, Synology really cares for their products since they constantly produced updates, to me this means that their tech teams are listening to customers, they solve things, they improve things, when you buy a NAS, even years later, you know that its software can be updated. Also, you get a Microsoft 365 backup tool included in the OS, this is just great and it works stably. Since their products are quite stable, I rarely needed support, but when I did, the client portal is easy to use and they answer fast and solve problems. Recently I had to use the phone support, while, normally just the idea of it gives me headaches since it can be such a nightmare, it was so fast and easy and no hassle, very professional and courteous, I was quite pleased. So, yes, I recommend Synology products hands down.