Synology Reviews 

Fai attenzione alla falsa garanzia RMA. Quando si presenta un problema, cercano qualsiasi pretesto per non accettare un prodotto in garanzia. Il mio consiglio è di scaricare il DMS per PC!
non è normale che una compagnia globale non preveda riparazoini fuori garanzia se non al prezzo del nuovo o faccia problemi di garanzia all'interno della comunità europea

Support is lacking and learning how to operate this OS is a miserable experience. When there is an issue, you get pointed to the knowledge center which is full of articles, that are clear as mud. Get ready to learn a new language, we work with a UI that's not well organized, and virtually no phone support. We would never buy from this company again.

I had Synology DS218 with RAID1 config. So basically two drives one for replication.

Since we moved house, the 7 year old DS stopped recognizing my drives. I always used to think that at least there is a replication so at least one drive should be functional in crisis situations.

But both drives have stopped being recognised. I tried connecting them directly to my computer using. SATA USB adaptor but still the hdd is not being recognised.

Synology blames WD for the HDD and vice versa. I am still with no option to recover data from my dead drives

The hardware is OK, but the operating system is extremely buggy and doesn't provide stable and easy to use cloud service in diverse network environments. It is not designed for normal end users and unless you have extensive experience with network administration it won't be much of a help.

The synology chat support sucks and asks you weird questions like "Are you connecting other site than where NAS locates or connecting from another Wi-Fi of the same LAN?" ... as if that is not the main reason to have a cloud service?!

Please invest your money in better designed and tested cloud services like Google Drive or iCloud.

Worst investment ever! The OS is a disaster to figure out and the community is toxic. They blame the user for being dumb even though we just asking for help... I'm a tech-guy and can say right away that it's overly complicated. How are we supposed to learn this "Inception" crap? Watching YouTube videos for weeks so I can learn coding and stuff? really??? I want to do very basic stuff but that is somehow asking too much. Apparently need a bunch of apps and also do stuff in windows DOS to interact and bla bla... Don't understand why people recommend this product at all, feels like the OS is unfinished and unpolished, and spiraled out of control so far that they just can't figure out their own spaghetti-codes, and then letting people figure stuff out them selves. The people who know know won't share, only insult...

We purchased a Synology NAS DS124. This is advertised as taking 2.5" and 3.5" disks. We use 2.5" SSDs in all our NASs. We took this back to the office, only to find there is no way to fit a 2.5" disk. One has to go back and purchase an accessory to fit this disk. But, retailers don't carry stock of this accessory. So, the customer is stuffed around, buying a product that cannot be used, and is not fit for purpose. Further more, we were told the accessory (Caddy) costs $19. So, when Synology advertises a price for the DS124, they fail to include the price of the caddy. So, this mis-represents the true price, and is in breach of Australian Consumer law. If you use 2.5" disks, and want to make the NAS workable, you have to go back to the retailer, ask them to order the part in, then wait for an indeterminate time for it to arrive... then pay for the part that should have been included in the first place. Very dissatisfied with Synology.

Frustration all the way . It loaded up ok then lost connection ( not my end ) and just won’t go back online . I have spent hours in this damned thing and it’s only been here 3 days .
Returning it because it is unreliable and support is non existent except for a bot
Website isn’t much help
Sending it back . I would not wish this on anyone

I bought a 2-bay NAS but had no end of problems with it disconnecting. It would be connected in the morning and randomly disconnected by the afternoon.

I'm using a MacBook and the support for Synology NAS's doesn't appear to be great. I have to manually connect the drives in Finder but, if I reboot, then those connections drop off. If I put those connections in my Open at Login list (as the support pages suggest) then that works but then I get error messages at login when my laptop's not at home (and four Finder windows are opened, one for each share, when I do login at home. Eugh.)

The transfer speed was very very slow. My Time Capsule backup takes a few minutes, but the Synology NAS was predicting over 100 hours for its first backup. I tried using CCC as a backup instead with the NAS, and that was predicting 98 hours. So it was clearly something with the drive.

I wanted to use it wirelessly and there are Synology support articles saying this is possible and listing supported wireless dongles. I read this, bought one of the recommended dongles, but then it wasn't recognised by the NAS. I went to Reddit this time where users were pointing out that Synology dropped wireless dongle support with DSM 7, presumably because they want to sell you a NAS with wireless on the board. Lame. Especially lame that they left the wireless dongle compatibility articles up on their site.

Through all of this, Synology support was no help at all. I returned that NAS and the drives for a refund. Two years later, I thought I would try again. I thought the problems must have been due to my laptop / router / some configuration thing, as I couldn't believe that the Synology experience could really be that bad. So I bought a DS223j this time. By this time I was in a new house with a different router and internet, a brand new machine with a clean install, yet I had the same problems that I had had 3 years earlier!

So, I had to return the NAS and the drives again. What a huge pain and a waste of my time this has been! I'm a Director of Engineering with 40 years experience, so it's not like I'm unfamiliar with finding solutions to technical problems. All I wanted was a replacement for my Time Capsule. It's a pretty simple ask of a NAS. I just want to have network storage volumes appear in Finder when I'm at home, and have them silently disappear when I'm not. Is this really too much to ask from a consumer product like the DS223j?

Sur un materiel professionnel sous garantie, critique et en production SYNOLOGY renvoie vers le revendeur qui doit voir son grossiste qui propose purement et simplement un remboursement. SYNOLOGY ne fait aucune tentative de réparation ni d'intervention sur site. Les tests demandés étaient vraiment minables. C'est du NAS jetable??

I asked informations on their software which were not clearly explained on their website. My provider told me I could use Synology software to satisfy my needs. The live chat support didn't answer my questions and told me to address my questions to my provider.

Hände weg von den "Sale" Angeboten von SYNOLOGY SHOP ! Mit 15% Rabatt bzw 30% bei Zweit- und Drittgeräten gaukelt Synology Shop dem Kunden etwas vor. Bei meiner aktuellen Bestellung vom 18.04.2024 (nach über einer Woche immer noch nicht geliefert!!) im Wert von EUR 627 wurden zwar EUR 94 an Rabatt abgezogen, dann aber EUR 32 an Versandgebühren sowie EUR 53 Bearbeitungsgebühren verrechnet - am Schluss bleibt ein Betrag von EUR 618 der mir dann auch noch mit CHF 625 belastet wurde !! Die Deutsche MwSt. (die Synology ja nicht bezahlen muss wenn die Ware in die Schweiz geht) von 21% wurde natürlich auch nicht in Abzug gebracht. Das nenne ich schlicht Betrug am Kunden - schade für die technisch guten Geräte.

Ich habe aufgrund einer Frage zu bzw. eines Problems mit Hyper Backup den Support kontaktiert. Man bat mich ein spezielles User-Account für den Zugriffs des Supports auf meine Diskstation von außerhalb zu erstellen und die Daten dazu in ein Formular einzutragen.

Es passierte 10 Tage nichts, dann hieß es, man habe es nicht geschafft der Zugriff, den ich gewährt habe, sei zwischenzeitlich abgelaufen. Ich solle ihn neu einrichten.

Es passierte ca. 2 Wochen nichts, dann hieß es, man habe es nicht geschafft der Zugriff, den ich gewährt habe, sei zwischenzeitlich abgelaufen. Ich solle ihn neu einrichten.

Es passierte 10 Tage nichts, dann hieß es, ich müsse ein CBA (Customer Border Agreement) ausfüllen, damit Mitarbeiter des Headquarters con außerhalb der EU auf die Diskstation zugreifen dürfen.

Es passierte ca. 2 Wochen nichts, dann hieß es, man habe es nicht geschafft der Zugriff, den ich gewährt habe, sei zwischenzeitlich abgelaufen. Ich solle ihn neu einrichten.

Das ein Support-Fall nicht innerhalb von wenigen Tagen gelöst werden kann, ist verständlich. Aber auch nach knapp zwei Monaten immer wieder bei Null anfangen zu müssen und zu sehen, dass der Support nichts getan hat außer Fristen ablaufen zu lassen, ist ungenügend.

Der Support sollte um das Account zum Analyse-Zugriff bitten, wenn er die Zeit dazu hat, es auch zu nutzen.

Thank you for your very swift reply and answering my stupid questions as I could not find the info myself.

The photos app is brilliant. I used to use Google Picasa but this has been discontinued. It worked well but not as well as your photos app. I love the fact that it just works without the pc being connected. I have 65000 plus photos and I wanted to find mostly my late wife's photos. I am now finding photos that I had forgotten about and I am loving it. I cannot believe that you do not charge. I have been looking around for quite some time for an app. They are relatively expensive and so complicated that they are impossible to use. All I wanted was a simple app to recognise faces reasonably accurately and then let me browse them. Your app is brilliantly accurate and very simple to use. Thank you.

All I can say is thank you I am delighted with the app and my NAS drives

I not that there are lots of negative reviews I think that people do not understand how this works. I have over 65000 photos and with a bit of support form customer service my NAS drive is not only effeicient but is is gery quick This app is free with the NAS drive what more do you want

This company has great U.I. but they force you into buying they're own HDDs. This happened when DSM 7.0 arrived. We had IronWolf Pro drives, which are great drives for the price and never had issues with DSM 6 . After the update we started having issue after issue, degraded volumes and even unrecoverable data. We also sent this twice because 3 of the HDD's brackets apparently came damaged, it took around 6 weeks for each RMA, forcing us to buy another server in the meanwhile for backups. The issue was solved temporarily on the second attempt, the third attempt we just quit. This is not a professional solution anymore, there are much more reliable brands out there and we are currently trying to sell all our Synology servers because of that. Also, the support assistance is nothing but a joke. Do not buy this brand products, it almost destroyed my business and caused me a lot of stress.

Bon produit mais une assistance technique qui n'est pas à la hauteur. Réponses à côté du sujet, les réponses ne sont pas personnalisées, on dirait qu'elles sont préparées et que ceux qui répondent choisissent la réponse à copier coller. Décevant.

This review is not so much a dig at their products or customer service, but their delivery company UPS. If you actually want to buy one of their products, order it from Amazon or any other reseller who uses a reliable courier such as DPD. Don't order from their own store. My current order is sitting in their UPS's London distribution centre and has been for four days. The tracking information states 'Delayed for one business day' with no current delivery date.

Katastrophal! Ich habe sehr viel Geduld bewiesen. Allerdings ist es dem Support von Synology innerhalb von vollen 3 Monaten nicht gelungen, eine Lösung zu finden. Man wird hingehalten, muss immer wieder irgendwelche Dinge tun, es ist ein hilfloses Herumstochern. Kompetenz sieht wirklich anders aus.
Nach 3 Monaten wurde ich dann quasi rausgeschmissen.

Really bad customer service with unhelpful staff. Rediculus time limit on the phone supports with always refering you to articles that are too technical and not helpful. Disappointing.

Der Support ist eine reine Katastrophe. Wir setzen die Geräte NOCH im Enterprise Bereich ein und auch hier gibt es keinen anständigen Support. Aktueller Fall: Eine unserer RackStations hat zwei nicht kompatible Festplatten gemeldet obwohl diese zertifiziert waren. Und auch andere Indikatoren wiesen auf einen Synology-Fehler hin. Wir haben einen wirklich ausführlichen Fehlerbericht bereitgestellt. Also Antwort haben wir den Link zur Kompatibilitätsliste erhalten. Da war die Platte natürlich mit bei, aber das stand auch so ja auch im Bericht - Man hätte Ihn nur ausführlich lesen müssen. Das war das letzte Fauxpas, das wir an dieser Stelle dulden. Die nächste Hardware beziehen wir von einem anderen Hersteller.

Synology NAS devices are unreliable. I have had two rack stations that have bricked themselves because of faulty chips. I stupidly bought a DS923+ to replace one of the rack stations and that has a habit of going to sleep and not waking. The status light is green, the power button steady blue but no disc lights. Contacting Synology help they just say the Seagate IronWolf drives I have installed are not supported. Look at the supported drives and then try and find one! Utterly useless and not worth the money. Get an Asustor instead. Much more reliable and more user friendly.