Synology Reviews 

We use a DS1517 at home for back up, watching movies, general storage and our home CCTV surveillance set up. The software and apps that these devices come with which are all free to download once you’ve bought your device are really awesome.

Richtig schlecht für viel Geld.

Ich habe nun seit 4 Jahren das Synology DS720+ in Verwendung & ärgere mich seitdem bei jeder Nutzung.
Daten speichern kein Problem.
Daten freigeben an andere Personen unfassbar kompliziert. Es könnte so leicht sein, aber nein, absolut antiintuitiv & aufwendig.
Beim Kauf wird einem permanenter Support zugesichert der aber telefonisch nicht mehr verfügbar ist & man online an einen Chat-KI überwiesen wird welche einem nicht helfen kann... Meiner Meinung nach die Finger weg!
Vor Allem wenn man sich fragt wie lange so eine Firma überhaupt noch existieren wird..?

Ich habe seit mindestens 6 Jahren ein NAS von Synology. Muss dazu sagen, dass ich kein Programierer bin. Jetzt habe ich Probleme mit der NAS und der Support bei Synology ist nicht gewillt zu helfen. Es kommen kryptische Antworten vermutlich von einem BOT. Schade viel Geld ausgegeben und jetzt kann ich das Teil entsorgen. Nie wieder Synology

I came to leave my review here, almost sure I would find a 4.8 average score. I am so surprised to see the low ratings by other users.

Synology is one of the leading companies for NAS. The second-hand market for Synology devices shows very little depreciation, a signature of the real value of their technology. I bought and managed two devices, and both work perfectly with minimal effort.

When I had a small problem with the power supply, the retailer (Not Synology) avoided responsibility. Still, Synology stepped up and replaced the item at no cost to me. The agent I dealt with was kind and knowledgeable focusing on actually finding and solving the issue. The good experience with Synology is very different from most other customer services that appear to focus on avoiding helping at any cost.

the synology ds station is definitely not a home user stuff. even a pro it friend of mine, does not know how to solve the synology riddles. as consequence i used ds only on local devices. no ds audio on mobile, no quick connect mounting on non local and no security app working. ended with only 5% of the functionality, because there was always an issue. now i have enough and want to ditch synology for some cloud storage. but being still naive tried to use dynamic dns feature. they said it should make the login easier. lol. from then i can not connect anything. but this is ok. i deserve that as penalty for my naivity.

What an unbelievable mess DSM has become. I can no longer trust this company with my data. Moving to another brand in the near future.

Je suis pris en otage. Des milliers d’euros dépensés dans un serveur avec ses disques !

Plusieurs disques qui meurt comme si c’était une mort programmée puis une panne majeure 2 ans plus tard. 1000€ à la poubelle au bout de 6 ans et synology ne veut rien faire. Ils m’ont dit rachetes en un. Je suis dégoûté . C’est du vol et un manque de fiabilité de ce type devrait être dénoncé par les services de consommateurs

Excellent matériel, je recommande

Ein absoluter Wahnsinn. Ich habe darauf vertraut, dass alle meine Daten (ca 500 GB) brav zw NAS und Notebook synchronisiert werden. Das ist leider überhaupt nicht der Fall. Am neuen Notebook waren ein Drittel der Dateinen nicht zu finden und zwar willkürlich in vielen Ordner haben die Dateien gefehlt. Kundenunfreundliche Oberflächen, mangelhafte Sicherheits- bzw Kontrollsysteme. Ich kann aufgrund meiner Erfahrung nur vor Synology warnen

One of the best experiences with a support of any product I have ever received.

My device suffered a failure due to two power cuts in a short period of time and the volume becoming unavailable. I am normally able to fix issues like this myself but I was not able to fix it and my attempts actually appeared to make it worse.

I contacted the support and detailed my issue and they were helpful right the the start even though I was not as the first thing they asked for were logs, which I had removed in my attempt to fix it, meaning they were not able to tell the cause of the issue and therefore determine the correct fix.

I bit of timely back and forth and they remotely connected to my system did there magic and got me access to my data again, then gave me suggestions on moving forward as well as how to stop the issue from happening again.

Absolutely amazing support experience with a much better result than I was expecting.

The best support ever - Ticket #3708203

After having some issues i could not solve i made a contact ticket. Its always kind of nerve wrecking when you need help and cant call anyone because so many companies does not reply.

But Synology came through for me "big-time" and the supporter was incredible knowledgeable and instantly had an idea about what a possible solution could be.

He helped me patiently and the problem is now solved.

That kind of competent and excellent support is a rare threat and i appreciate it so much.

Thank you :)

Ease of use and good product reliabiltiy.

After buying a pretty expensive DS228+ this company decided to withdraw Video Station software and video hardware transcoding/encoding which was one of the main reasons I bought the device. Shocking company that has no care for it's customers. Better off looking elsewhere for NAS solutions.

Kann ich leider nicht mehr Empfehlen!
Zum einen wurde mit dem letzten Update 7.2.2 die Videostation mit über 60 Millionen Downloads entfernt, des Weiteren werden weitere wichtige Funktionen abgeschaltet, die für mich ein Kaufgrund waren:

"Ab dieser Version wird die Verarbeitung von Mediendateien mit den Codecs HEVC (H.265), AVC (H.264) und VC-1 vom Server auf die Endgeräte verlagert, um unnötige Ressourcennutzung im System zu reduzieren und die Systemleistung zu verbessern."

Wieso muss der Endkunde von Ihnen bevormundet werden? Überlasst doch dem zahlenden Kunden die Entscheidung über die Ressourcennutzung.
Bei dieser Kunden desorientierenden Firmenpolitik waren dass meine letzten Synology Geräte und Empfehlung für euch.

Kein Einbindung ins Netzwerk möglich. gerät völlig unbrauchbar.

Synology DSM 7.2.2 Update Problems: End of Transcoding and Multimedia Support

Nachdem diverse Video-Codecs aus dem System geflogen sind und Synology anscheinend die Kunden für dumm hält, dass die Codecs wegen Ressourcenschonung nicht mehr unterstützt werden, wird von mir definitiv kein Synology Gerätschaften mehr gekauft.

Synology....auch andere Hersteller bieten Nas Geräte. Zum größten Teil günstiger und Hardwaretechnisch aktuellere Geräte.
Ich werde diese oder nächste Woche meine Nas System erweitern.
Es wird aber definitiv keins von Synology sein.
Ugreen bietet definitiv mehr fürs Geld.

Geht Euch aktuell wahrscheinlich am Popo vorbei, aber ich hoffe dass viele von Synology abspringen und Ihr um die Kunden betteln müsst.

I have a 923+ unit still under warranty the unit fails to boot submitted a ticket for support twice in 3 days o reply, disgusting service and they are 6000 miles away, so what can I do? So I spend over £600 plys the drives and I have a machine that keeps failing. So upset

My Synology NAS Drive failed, it simply stopped working.

I looked online, following steps on Synology's web site to try to resolve the issue. I tried all of the steps, other than testing on another PC as I do not have one to test it on, & it still would not start up: It is a dead parrot.

I contacted Synology, only available online, explaining the above in detail & sending a copy of my purchase invoice.

I, however, mistyped the purchase date as 2022 & not 2023: Synology, rather than checking the attached, refused my claim under the warranty.

I therefore advised that I purchased in 2023, sending another copy of the purchase invoice.

Synology then responded by asking me to again follow all the steps set out online, providing screen shots to illustrate the fault.

I did that, & guess what, it still did not start up.

Synology then responded by asking me to send the invoice to prove purchase! They already have 2 copies.

Synology seem to be delaying matters deliberately, trying not to honour the warranty. either that, or they simply do not read anything sent to them.

So far, a product that fails & awful customer service.

Life is too short to deal with companies who do not value customers.

At the moment, I must recommend that people do not buy Synology products.

Fjerner funksjonalitet, kan lure på om dette er lovlig?

Kjøpte DS 224+ i vår for å ha til foto og videosamlingen min pga eldre tester av synology for et par år siden da de var svært gode i forhold til konkurrentene. Jeg var ikke klar over at de har nedgradert og ødelagt både fotostation og nå siden i vår også bestemt seg for å fjerne dytte ut en "oppgradering" som fjerner både videostation og H.264/265 og dermed ødelegger transcoding funksjonalitet på samtlige intel NAS som har mulighet til dette fra hardware siden. Ergo sitter jeg nå med en NAS som i praksis, for det meste er ubrukelig til annet enn enkel fildeling over nettverk som jeg like godt kan bruke min 8 år gamle qnap NAS til, som jeg så for meg å oppgradere fra.

Jeg slet med ustabile oppkoblinger på qnap i mange år som det ser ut som de nå endelig har fikset typisk nok akkuratt idet jeg kjøpte synology. Om du har en litt raskere qnap med transcoding som jeg ikke hadde, så har de nå både mye bedre hardware og også software enn synology for brukere med foto, film eller videoovervåking der synology nå har valgt å gjøre seg uinteressante, så jeg anbefaler da mye heller qnap for nye brukere.