Synology Reviews 

Hatte mir, als Backup für meine WD MyCloud EX2 Ultra, eine BeeStation zugelegt.
Dieses System ist viel zu langsam im Zugriff, da dieser immer über den Synology-Account läuft. Da es mir hauptsächlich um die Sicherung von Fotos und Dokumenten geht, habe ich eine Synchronisierung der lokalen Festplatte und nicht mehr der Netzlaufwerke eingerichtet. Abgesehen davon, dass es hier zwei unterschiedliche Bereiche (BeePhotos u. BeeFiles) gibt, ist das Ergebnis hier, dass es offensichtlich keine oder nur unzureichende Kennzeichnung der bereits übertragenen Dateien gibt, was dazu führt, dass ich Fotos auf der BeeStation mehrfach habe.
Fazit: selbst für den privaten Gebrauch unbrauchbar, da zu langsam im Zugriff und nur schlecht konfigurierbar.

Bought a €1000,00 unit from Alternate. Stopped working after 6 months completely. Alternate told me this is a manufacturer defect and needs to be properly handled by the Manufacturer. I hit up Synology they at first seem nice they want to help ask me Serial Number and Receipt i provide them all. And then they tell me to solve this with Alternate after telling them 100 times Alternate could not help they still tell me they are unwilling to help and i should contact the Retailer they clearly don't understand what Manufacturer warranty means. Now i am stuck with a broken server which was used for our company they don't seem to care at all about you or your business. Do not buy a server from their brand when it breaks you are left empty handed! No support, no repair or replacement nothing!

I hope Synology sees this and finally takes me serious! Because i am pissed off!

Ich hatte mit ein DS925+ NAS gekauft.

Das NAS kann nur Synology eigenen Festplatten betrieben werden, die einen stolzen Aufpreis gegenüber Toshiba oder Seagate festplatten haben.

Ich werde mit ein Ugreen NAS kaufen, da hier alle Festplatten problemlos funktionieren

I bought the Synology BeeStation NAS. I only wanted network storage and it worked fine, and I would have given 5 stars but the documentation missed something critical that wasted my time.

Veraltete Technik zu Mondpreisen, wer mehr als 100mb/s will muss 150€ Aufpreis zahlen, auch bei 1000€+ Nas Systemen. Dabei aber noch dreckig freche künstliche Limitierung auf die eigenen doppel so teuren HDDs, sonst gibts ständige Fehlermeldungen.

I have had incorrect dates and times on my files for a while without Synology being able to fix the problem.

Most recently, all files have the same date because a battery needs to be replaced. In total, there are about 60,000 files with incorrect dates.

My conclusion is that their NAS cannot be used as a file server on a macOS system.

Ich habe Synology NAS Drive Client für das Home-office. Die NAS dient als "Server" in meiner Firma. An und für sich funktioniert es, aber der Drive Client ist eine unzuverlässige Lösung. 1-2x jährlich muss mein IT-Partner "ausräumen" und die Verbindung neu machen, weil sich der PC nicht mehr mit dem dem NAS verbinden kann über QuickConnect oder den Drive Client. Einfach schlampig gelöst von Synology. Ich ziehe deshalb 2 Sterne ab.

3x Synology
2 davon nach wenigen Jahren Hardware seitig defekt oder beeinträchtigt

Da tröstet leider auch die geniale Software nicht darüber Hinweg

une horreur absolue
une complexité d'utilisation effroyable
impossible de se reconnecter après un changement dePC
rien ne fonctionne
mes mots de passe et identifiants sont enregistrés dans un gestionnaire de mots de passe
aucune solution

Synology hat ein Software Release beim NAS DS223 gemacht. Neu werden keine MPG Filme mehr unterstützt. Leider so unbrauchbar :-(

J'ai acheté un NAS Synology DS218+ en novembre 2023. En avril 2025, celui-ci est tombé en panne (ne s'allume plus) alors qu'il était toujours sous garantie (jusqu'en novembre 2025).

La procédure de garantie s'est avérée être un véritable parcours du combattant. Le support Synology, via Monsieur Moreira, m'a informé que le retour sous garantie devait impérativement passer par le revendeur, en l'occurrence Amazon.

Malgré mes démarches auprès d'Amazon, la situation est bloquée. Synology reconnaît le problème mais se décharge de toute responsabilité directe, expliquant ne pas travailler directement avec Amazon pour les retours. On m'a conseillé d'insister auprès d'Amazon en rappelant la loi française sur la garantie légale de conformité.

Après plus d'un mois sans solution concrète et face à cette complexité et ce manque de prise en charge directe par le fabricant, je suis extrêmement déçu de mon expérience avec Synology. Un produit sous garantie qui devient inutilisable et un support client qui renvoie vers le revendeur sans pouvoir apporter d'aide directe est inacceptable.

En conséquence, je ne rachèterai probablement plus de produits Synology à l'avenir et je ne les recommanderai pas à mon entourage. Je vais me résoudre à jeter mon NAS défectueux à la déchetterie.

@synology
#Synology

Long term Synology user. Problems with the router, had contact finally ram memory died. Just out of warranty, just a device of 320 euro ready for the trash bin. Older routers worked for over 8 years, wich seems my kinda normal! Nothing to compensate and wanted to buy an new nas also, but with this experience and the fact they only accept there own hard drives I don't want to trow away money again. Wil relay on my old good 14+!

Been somewhat happy with my NAS for years, but thinking about upgrading. But newer models will only support their own, whitelabel harddrives. Anti-consumer, profit maximizing.

Would i like to upgrade my DS918+?
Yes
Do i want to throw out my 24 TB of drives, and pay overprice for theirs?
No.

I am a loyal Synology customer who has happily purchased multiple Synology NAS units over the years and been very happy. If you had asked me 12 months ago, I would have left 5 stars. However, it's truly DISAPPOINTING the greed and gaslighting we've seen from Synology management in recent times to maximise profits at all costs.

Locking down Synology units to only use ONE single brand of hard drive (your own) with zero option for customers to chose the HDD that best meets their own personal needs. Seriously? Your marketing department claims that your own re-branded hard drives are apparently more reliable but refuse to release any data to support this claim. Do you really think we are that silly? If reliability (not profit) was truly the reason, then you would release the data demonstrating that Synology re-branded drives are more reliable than other NAS and enterprise drives, and let customers make a purchase decision based on this and accept the consequences of their actions.

If you really want to 'parent' us in the name of 'safety', you would mandate that nobody can purchase a Synology without also purchasing a UPS, with power glitches being one of the most reasons for failure. But no yo don't do that, and let people make their own decisions as an adult.

So disappointing from a company that so many IT professionals used to love and regularly recommend. You have abused the trust of your most loyal customers and IT professionals. You know, the ones that make the purchasing decisions and are the reason for your success over the years. Please do better!

Unilaterally removes features you paid for.

Restricts functionality/support if you don't use Synology-branded drives, which are basically overpriced third-party drives with a sticker and custom firmware locking them to Synology devices.

Update (10/11/2025): They reversed the decision and restored functionality after sales dropped.

Update (05/24/2026): Discontinued Active Insight complimentary licenses.

I have been a happy Synology user for over 10 years and was waiting for the new 2025 models to be released before upgrading my DS918+. Unfortunately several review sites have now issued a warning that the new models will only be compatible with Synology's own branded hard drives and NVME drives. Unfortunately this greedy lock-in is something I can't accept so I will be looking to move to a self-hosted platform such as TrueNAS.

I have used Synology NAS units for a few years, and last year bought another one to replace an aging model.
Recently it developed a hardware fault, and their
tech-support could not have been more helpful.
Sadly the unit needed replacing, but their support person Andrea really helped out and arranged for for me to return it their UK office instead of the German office where they prefer to have goods returned.
Definitely a friendly and efficient support with a fast turnaround.

I guess most people only leave reviews when they need to complain. I've used a Synology NAS for 5+ years and quite happy with it. There was a steep learning curve, but I if the same DSM OS has to cater for every NAS model from single drive home use to large scale business use, then that's to be expected. I've always found support to be very helpful, but I've never had to deal with a hardware failure, which seems to be the issue with most of the negative reviews. I was disappointed that Photo Station and Video Station were discontinued, and getting Emby to work was another learning curve but support AI sorted that for me.

I liked Synology and used it for over a decade then the disaster struck and the darn thing deleted like 80% of the data (15TB). Yes, I had backups but the company lost over a week of productivity due to the time it took to recovery the stuff. After much to and fro, Synology has admitted that they have no clue what had happened and offered no suggestions beyond 'keeping an eye on things'.
Now, will you trust your data to a company like this?

The hardware may be OK, but customer service is a joke, they will give you wrong or incomplete advice/info leading to complete loss of all your data and inoperable NAS, then take 3-4 days to reply with more wrong info, and with days between responding and the responses being useless, effectively you are on your own