Company used to be brilliant but the last few years it has become terrible and it's no shock that they have now been given a winding up order. They crowdfunded a huge amount of money advertised... Toon meer
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Terrible wouldn’t recommend. Ordered a box of 24 only 12 arrived emailed with zero response I finally got them on the phone to which I was told the order would be repacked and sent. I then had to call... Toon meer
I found out about Tapp’d cocktails through a friend during lockdown and I have ordered from them plenty of times since! The cocktails are delicious (plenty of alcohol content, not just fruit juice) an... Toon meer
We have bought online a few times and purchased bottles when we have found them locally, any issues we may have had online were dealt with very quickly and above expectations not that we have had ma... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Tapp’d Cocktails is a family run, Essex-based ready to drink bottled cocktail company. We launched in 2019 with a goal to shake up the ready to drink cocktail industry, since then we have taken the UK by storm and seen great success with our local home delivery service as well as supplying our trade partners nationwide. We are proud of our reputation for great customer service and the quality of our drinks which we develop with industry experts, our supply chain partners and our loyal customer base who we like to collaborate with in every new drink development and then launch for your enjoyment allowing you to #wakeshakeserve and enjoy within 20 seconds.
Contactgegevens
35 Progress Road, Tappd Cocktails, SS9 5PR, Leigh On Sea, Verenigd Koninkrijk
- 01702936500
- sales@tappd.co.uk
- www.tappdcocktails.com
3,0
Gemiddeld
224 reviews
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Fast and efficient order and delivery…
Fast and efficient order and delivery service and outstanding customer service
14 februari 2025
Review zonder uitnodiging
Awesome cocktails
Awesome cocktails, really great flavours and ingrediants, cannot fault them!
5 februari 2025
Review zonder uitnodiging
Really poor quality
Really poor quality, when I gave the feedback, was met by really poor customer service and very Rude member of staff called Cathrine with pretty extreme views
24 januari 2025
Review zonder uitnodiging
Antwoord van tappd.co.uk
Hello. I am sorry to hear of your poor experience, however we have no member of staff called Catherine working here nor has there ever been, Could you please contact us a sales@tappd.co.uk to give a little more info into what has happened and we will do our upmost to get any issue resolved for you.
Antwoord van tappd.co.uk
Hi, i am so sorry to hear you have received poor customer service, please contact me at les@tappd.co.uk and I will do my upmost to resolve any issues you may have
Thank you
Decent drinks, poor customer service
Placed an order for the 'ultimate cocktail kit'. Delivery was delayed (an issue with DHL not Tapp'd). The cocktails were pretty good, however the bar blade was missing.
Submitted the contact form on the website on New Year's Eve, but had no response despite their office being open for the last few days, hence the score - had they responded and put it right, they would have had 4 stars.
The cocktails are good (not amazing - but decent), but conscious of the poor customer service which would put me off ordering again, as clearly they are not interested in resolving issues.
21 december 2024
Review zonder uitnodiging
Antwoord van tappd.co.uk
Hi Jon, sorry to hear of these issues, our office actually closed on the 24th of December and didn't re open until the 2nd of January, I hope whatever issue you had had now been resolved and if this isn't the case please do not hesitate to contact us via sales@tappd.co.uk
This is my first order straight from…
This is my first order straight from you and I can’t give a review as I haven’t received it as yet and no notice of when I should receive it
31 december 2024
Review zonder uitnodiging
Ordered a number of times
Ordered a number of times, no issues and good delivery times. My last order was 22nd December and they arrived on the 24th - very impressed. Thank you.
24 december 2024
Review zonder uitnodiging
Fantastic!
Been buying from tappd for a couple of years, always as gifts so had never tried them personally. Decided this year to treat myself for some holiday cocktails over the festive period. I had missed the guaranteed Christmas delivery by a day however they were out for delivery on Christmas eve which I thought was amazing service, however dhl couldn't find the address (no fault of tappd), I rescheduled delivery from 27th and they were delivered so still delivered in time for when I needed them (NYE), order was perfect, they taste amazing (i had to sample of course) and i can say I'll definitely be ordering again!
27 december 2024
Review zonder uitnodiging
Perfect,quick delivery
Perfect,quick delivery
I left it late ,but still arrived before Christmas
Thank you
23 december 2024
Review zonder uitnodiging
Trusted cocktail
Very quick delivery and the cocktails taste amazing. Brilliant flavours and so easy to drink and has a good wee kick to then. Would highly recommend 10/10
12 december 2024
Review zonder uitnodiging
Still waiting to receive my order
19 december 2024
Review zonder uitnodiging
Delicious cocktails delivered by Tappd
Delicious cocktails delivered by Tappd, arrived within a few days of ordering.
12 december 2024
I10% great customer service
I made order through QVC when they had a foodie thing day.
I contacted Tapp'd advising that their tracking number says Delayed - The DHL website shows the delay, not why the delay. Contacted DHL no response
Contacted Tapp'd Email received from them the parcel is out for delivery today. This morning DHL advised of the same.
Why oh why are these delivery companies letting the sellers down. Making promises re delivery they cannot maintain.
100% thank you to Tapp'd for your customer service and prompt reply. Will I order again.
Yes, for now cannot comment on the taste etc, these are Xmas gifts will review after they are used.
11 december 2024
Review zonder uitnodiging
Excellent gift and cocktails
Excellent gift and cocktails. Really disappointed though that the gift note was not included in the box so the recipient had no idea who it was from which spoilt it.
10 december 2024
Review zonder uitnodiging
I have been a loyal customer for years…
I have been a loyal customer for years and loved a tappd cocktail. But this time when ordering I had same issue as someone else saying they can only ship at additional cost of over £15. I also stay in mainland Scotland which no way I’m paying for. Asked for refund still waiting.
So maybe should change your choice of courier because this is terrible and definitely loosing customers because I will not try to order or buy cocktails as again. Very very disappointed
9 december 2024
Review zonder uitnodiging
Fantastic cocktails
If you like cocktails, these are the BEST! I have tried many cocktails and these come out tops. They taste lovely. Please try them.
3 december 2024
Review zonder uitnodiging
CHEERS
JUST RECIEVED MY DELIVERY OF 48 COCKTAILS AND HAVE BEEN USING TAPPD SINCE THE BEGINNING OF THEIR JOURNEY AND DELIGHTED WITH THE QUALITY OF THE COCKTAILS
2 december 2024
Review zonder uitnodiging
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