tappd.co.uk Reviews 

224
TrustScore 3 uit 5

3,0

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Beoordeeld met 1 van de 5 sterren

Company used to be brilliant but the last few years it has become terrible and it's no shock that they have now been given a winding up order. They crowdfunded a huge amount of money advertised... Toon meer

Beoordeeld met 1 van de 5 sterren

Terrible wouldn’t recommend. Ordered a box of 24 only 12 arrived emailed with zero response I finally got them on the phone to which I was told the order would be repacked and sent. I then had to call... Toon meer

Beoordeeld met 5 van de 5 sterren

I found out about Tapp’d cocktails through a friend during lockdown and I have ordered from them plenty of times since! The cocktails are delicious (plenty of alcohol content, not just fruit juice) an... Toon meer

Beoordeeld met 5 van de 5 sterren

We have bought online a few times and purchased bottles when we have found them locally, any issues we may have had online were dealt with very quickly and above expectations not that we have had ma... Toon meer

Bedrijf heeft geantwoord

Bedrijfsgegevens

  1. Alcoholfabrikant

Geschreven door het bedrijf

Tapp’d Cocktails is a family run, Essex-based ready to drink bottled cocktail company. We launched in 2019 with a goal to shake up the ready to drink cocktail industry, since then we have taken the UK by storm and seen great success with our local home delivery service as well as supplying our trade partners nationwide. We are proud of our reputation for great customer service and the quality of our drinks which we develop with industry experts, our supply chain partners and our loyal customer base who we like to collaborate with in every new drink development and then launch for your enjoyment allowing you to #wakeshakeserve and enjoy within 20 seconds.


Contactgegevens

3,0

Gemiddeld

TrustScore 3 uit 5

224 reviews

5 sterren
4 sterren
3 sterren
2 sterren
1 ster

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3,0

Alle reviews

(224)

9 reviews in de afgelopen 12 maanden

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Beoordeeld met 5 van de 5 sterren

Lovely Cocktails

I've been ordering from Tapp'd for a couple of years now and haven't been disappointed yet. Their cocktails are lovely especially my favourite Pina Colada which is almost as good as the ones I've had abroad on holiday. Their prices are pretty good and I've always had great service, never had to wait long on any of my deliveries. Highly recommend.

20 november 2024
Review zonder uitnodiging
Beoordeeld met 1 van de 5 sterren

Took my details including address said…

Took my details including address said they would deliver within 2-3 days then get an email 4 days later saying they don’t deliver to my area ? I stay on
mainland Scotland !
Not a great service !

3 oktober 2024
Review zonder uitnodiging
Logo tappd.co.uk

Antwoord van tappd.co.uk

Hi Andy,

We apologise for the inconvenience caused here. At the time of your order being placed there wasn't an issue however, when the time came to ship your order we had a message from DHL explaining this was blocked due to your area being out of the main UK shipping zone.

Virgin Experience Days are full aware of the affected postcodes and are working hard to limit this happening again.

I understand the frustration caused by this situation and once again apologise.

Beoordeeld met 4 van de 5 sterren

Online ordering needs to be updated to…

Online ordering needs to be updated to enable correct ordering.
Best before dates on bottles are short!

26 september 2024
Logo tappd.co.uk

Antwoord van tappd.co.uk

Hi Andy,

Thank you for your review!

All of our cocktails have a 12 month shelf life from the date of manufacturing. We apologise if you have received short dates however, we are currently in the process of producing fresh cocktails which will all have a 12 month shelf life from now.

Beoordeeld met 5 van de 5 sterren

Faultless experience every time

Fantastic company, I’ve chatted on the phone when I had a query, so approachable.
Superb cocktails with a prep time of approximately two minutes and an excellent price point. Absolutely delicious. Plus I receive regular offers to save money.
Cannot recommend highly enough in terms of quality, price and speedy delivery.

25 september 2024
Review zonder uitnodiging
Logo tappd.co.uk

Antwoord van tappd.co.uk

Thank you for your review, Martine!

Beoordeeld met 5 van de 5 sterren

Not a single complaint from me

I have ordered from this company many times, with delivery to my home address and also direct to a friend in Ireland as a birthday gift. All orders have been despatched promptly, securely packaged and exactly as ordered. Each time I have contacted their customer services with queries (not problems, as I have had none) they have been super speedy and helpful in their responses. I’m a big fan of their bottled cocktails. I have never liked carbonated drinks so was hugely happy to find this company. Order and enjoy ☺️

23 september 2024
Review zonder uitnodiging
Logo tappd.co.uk

Antwoord van tappd.co.uk

Thank you for the review Wendy, we always appreciate your custom!

Beoordeeld met 3 van de 5 sterren

Really good cocktails but the last 2…

Really good cocktails but the last 2 times I’ve ordered they have sent the wrong order. I have emailed with no reply.

7 september 2024
Review zonder uitnodiging
Logo tappd.co.uk

Antwoord van tappd.co.uk

Hi Sean,

We are terribly sorry you have received the wrong cocktails! Please forward your original email to me and I will look into this for you.

Many thanks
Paige
sales@tappd.co.uk

Beoordeeld met 5 van de 5 sterren

Outstanding

Fantastic drinks real tasty
Amazing customer service too
highly recommend.

5 september 2024
Logo tappd.co.uk

Antwoord van tappd.co.uk

Thank you for the review Marie, we really appreciate it

Beoordeeld met 1 van de 5 sterren

Not a good service

You ask for a review still not received my order not a very good service I have requested a refund should of arrived 28th August its now 31st still no idea when I'm going to recieve them.

31 augustus 2024
Review zonder uitnodiging
Logo tappd.co.uk

Antwoord van tappd.co.uk

Hi there, I do apologise you have not received your order nor the refund. Please can you pop us an email with your order number so we can look into this for you.

Many thanks
Team Tapp'd
Sales@tappd.co.uk

Beoordeeld met 1 van de 5 sterren

Misleading shelf life.

The website says 12 month shelf life but this is from date of manufacture. Half of my bottles had less than 9 months and one had less than 3 months (which Tappd think is OK!). If shelf life is important to you, bear this in mind.

29 augustus 2024
Review zonder uitnodiging
Logo tappd.co.uk

Antwoord van tappd.co.uk

Hi Allain,

Thank you for taking the time to share your feedback with us. We’re sorry to hear that the 12-month shelf life of our cocktails didn’t meet your expectations. Our shelf life is calculated from the date of manufacture, ensuring that the product remains fresh and enjoyable.

We strive to deliver cocktails of the highest quality, and we regret that this aspect of our product has caused disappointment. Your experience is important to us, and we’ll continue to take feedback like yours into consideration as we work on improving.

Thank you for your understanding.

Beoordeeld met 2 van de 5 sterren

Disappointing

We bought a selection of cocktails via QVC and were really disappointed. As we are not very experienced cocktail drinkers we thought this selection would give us a real introduction. However after trying four we were disappointed find how insipid they were, even the Mocha Martini did not match the one cocktail we make ourselves. You are told to shake them over ice but they don’t seem to be able to take the slight dilution this entails. We did wonder whether the cocktails sold via QVC are somehow inferior.

We tried other cocktails without the ice but chilled in the freezer. These were better and we shall continue to try others in the collection but I do not think we shall be buying any further cocktails.

24 augustus 2024
Review zonder uitnodiging
Beoordeeld met 1 van de 5 sterren

Ordered on the 8th August

Ordered on the 8th August. No correspondence so emailed again on the 12th. They responded to my email to say my cocktails have not been shipped out yet. This is due to them upgrading the shipping fees and want another £22.50 for delivery??? Absolutely shocking. They need to update their website instead of luring into a false advertising. Especially when a family member only had items ordered couple of weeks ago and never had this hassle. I’ll never order again. Massive disappointment

12 augustus 2024
Review zonder uitnodiging
Logo tappd.co.uk

Antwoord van tappd.co.uk

Hi there, Thank you for taking the time to share your feedback with us. We sincerely apologise for the inconvenience you’ve experienced with our delivery fees.

Recently, we implemented some changes to our delivery system in an effort to improve efficiency and better serve our customers. However, we understand that these changes may have impacted your experience, and for that, we are truly sorry.

We’re currently working hard to address the issues that have arisen from these changes and are committed to making the necessary adjustments to ensure a smoother and more reliable service moving forward.

Beoordeeld met 5 van de 5 sterren

Really nice cocktails

Really nice cocktails, salted caramel colada is the best.

10 augustus 2024
Review zonder uitnodiging
Logo tappd.co.uk

Antwoord van tappd.co.uk

Thank you for your review!

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