TenantCloud Reviews 

TenantCloud is great!

We started using TenantCloud about 3 years ago and have very few complaints, and anytime something goes wrong, their support team is very quick to respond and exceptional about updating us as the status of the fix evolves.

Customer service is lacking. I had a tenant pay on line. After they moved out, they told their credit card company that the charges were fraudulent. TenantCloud, took all of the rent out of my account without notice, then charged me $255 for dispute fees, and then did nothing. I provided a lease and text messages to prove that the tenant was paying for rent. The tenant had to log into their account to make the rent payments, but somehow, those payments were claimed as fraudulent. I'd like to quit the app, but they won't let me download my information, nor will they give me a discount.

I have been using TC to accept online payments from Renters for over a year. This month, my renters are being told that their Landlord (me) is not able to accept payments online. When I contacted TC to ask them what the problem is they said "We don't know. We have messaged Stripe to see what the problem is". I don't know what changed, or why, but the entire reason I use TC is so my renters can pay online and suddenly that doesn't work anymore and no one at TC cares.

This used to be a free service. Then they got rid of the free level and forced you into an expensive paid monthly plan. They will hold your data hostage and force you to pay to keep access. Want to cancel? They will delete all your data and your account. Horrible business practice. Avoid if you can.

I recently had an excellent experience with TenantCloud, and I want to especially commend Monica from the Help Desk for her stellar service. Although she wasn't initially 100% certain about the easiest resolution for my issue, she went the extra mile by consulting with her team lead. She promptly called me back with an update, confirming that her initial suggestion was indeed the best way forward. I truly appreciate Monica's dedication and willingness to ensure the most efficient solution to my concern. TenantCloud's outstanding support, exemplified by professionals like Monica, has solidified my trust in their services. Highly recommend!

I've been using this product for over 7 years. This application has been a life saver for managing my portfolio of rentals. (15+) The customer service is always top-notch and provides timely support for any issue or responses to any question. I've personally seen the enhancments they've made over the years. With each upgrade they continue to stay ahead of their competitors. I'm completely satisfied with this product

I have been using tenantcloud and my experience has been nothing short of excellent, they provides an incredibly user-friendly interface.The financial tracking and reporting tools are robust. I can easily monitor rent payments, expenses, and generate insightful reports.

I've been using tenantcloud for a number of years across multiple investment properties and their UI is very easy and simple to use. I will continue adding properties to my portfolio and continue to use tenantcloud as it allows for seamless integration.

This is my first time having a rental property. This software has made it much easier. Everything is easy to setup. When you have a question the support is very responsive. Highly recommend!

TenantCloud offers much of what most more expensive platforms offer. It is very user friendly and most valuable to me is online payments. Renters can pay with credit card or ACH.

We have been using Tenant Cloud for a few years.
It has been very helpful with communicating, organizing, and recording activity with our tenants. The online payment system saves us time with recording payments and going to the bank. When we had a problem or concern with an issue, their support has been both timely and helpful.

I'm not happy that when changes are made without being notified before hand. I do not like that I can not correct the formatting of the tenant statement. The event is not date specific.

Tenant cloud has revolutionized my business. With being able to manage everything online as well as have my tenants do the same it allows me spend more time doing the things I love.

I've been using Tenant Cloud for about 4 years and have nothing but great things to say about the company. I've had a lot of questions over the years and every time I receive a timely and accurate response from the Tenant Cloud team. Their platform is easy to use, inexpensive (especially for what you get) and gives me nearly everything that I could ask for as a small landlord (5 units).

Good overall and works for my single rental needs. Easy to access on desktop and mobile app to keep track of my property. Invoice for rent payment posts automatically and rent is paid to bank account automatically. My tenant also says he enjoys using the app. Biggest downside is the length of time it takes to receive my rent payments - about 10 days!

Tenant Cloud works great for me as a business with a small portfolio of rental properties that I own and manage myself-and at a price point that really can't be beat. I am able to do everything I need to do within this one program including taking online payments. I love that there are places to put small details such as paint colors in the property records. Very user friendly and the tax reporting is wonderful to be able to just print out at the end of the year and turn in to my tax office.

I’ve been using tanning cloud for almost 3 years now it’s pretty good. There are some things that I would change in regards to the way the interface is and the ability to upload the documents with the higher storage limit. Otherwise it’s a pretty good platform.

We’ve had a great experience with this property managing platform

TenantCloud makes my property management business simple and easy to use. It has been more than 3 years since I started using it and would definitely recommend it to all my friends and family members. Great customer support is another feature I appreciate!

I have used TenantCloud since 2019 and it has been an overall great platform. I have used it to advertise apartments, accept online rental applications, sign leases electronically, allow tenants to pay rent online, keep track of maintenance requests, accounting, and reporting for tax purposes.