We have been celebrating our children birthday for ages at Tenpin Acton. As always, everything was very well organised, food on time, nice atmosphere and the girls who helped us for the party were ver... Toon meer
Bedrijf heeft geantwoord
Locatie
Wijzig locatieRoyale Leisure Park, Western Avenue, Park Royal, Acton, W3 0PA London, GB
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Lees wat reviewers zeggen
we had a lovely experience at Tenpin Acton celebrating my daughter's birthday. The whole party was enjoyable and children had a fantastic time. The staff were friendly and helpful and everything was... Toon meer
Bedrijf heeft geantwoord
All the staff were rude the light skin girl behind the counter got no customer service ordered a burger and chips was send a cheese burger. Ordered a drink she just left it on the bar and didn’t bring... Toon meer
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Everything went well with the party Kids had lot of fun with bowling and the person who attended us was brilliant and very supportive . My one request to management if you can increase the sizs o... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Tenpin Acton lives on Royale Leisure Park, just off the A40 and minutes from Park Royal, Ealing and Shepherd's Bush — easy in by car or off the Central Line. With 32 bowling lanes and dynamic LED lighting, we're one of London's biggest bowling spots. Loud music. Big energy. Pins that don't stand a chance. And it's not just bowling. We've got laser tag in our 4D arena, two private karaoke rooms, Houdini's Escape Rooms for the problem-solvers, interactive darts, pool, table tennis and a full arcade. Hungry? Our kitchen serves burgers, loaded fries, pizzas and a halal menu, with a fully licensed bar pouring cocktails and pints while Sky Sports & TNT play live. Family days out, birthday parties, student nights, work socials, cheap weekday bowling deals — we've got something for everyone. Bowling in Acton, sorted.
Contactgegevens
Royale Leisure Park, Western Avenue, Park Royal, Acton, W3 0PA, London, Verenigd Koninkrijk
- 0333 034 6100
4,1
Goed
276 reviews
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Disappointment
My last three visits were fine, but I’ve had a couple of issues with the service.
On my first visit, my food took around an hour to arrive because no one seemed to be aware of my order. It was only prepared after I went to check on it myself.
On today’s visit, I left my almost-full beer on the table after only two sips. When I came back, my table had been cleared and the beer was gone. When I spoke to the manager, I found the response unprofessional and defensive. There was no apology and no replacement was offered.
I hope the team can improve their communication and customer service, and acknowledge when an error is made on their side.
8 augustus 2026
Review zonder uitnodiging
Antwoord van Tenpin - Acton
Hello Peter, Thank you for taking your time to leave us a review from your recent visit to us. We are pleased to hear that your previous visits have been enjoyable! However, we are disappointed to hear the customer service that you've received has not been at our usual high standards. We will pass your comments onto our team, so that this can be looked into. If you would like to discuss your recent visit with us any further, please do reach out to us via customer.feedback@tenpin.co.uk. Many Thanks - Kimberley
Antwoord van Tenpin - Acton
Hello Robert, Thank you for taking your time to leave us a great 5* review. We are so pleased to hear that you enjoyed your recent visit to our Tenpin at Acton. We do hope to see you again very soon. Best Wishes - Kimberley
Great experience with the bowling and…
Great experience with the bowling and pool games but the food was pretty good aswell
6 augustus 2026
Antwoord van Tenpin - Acton
Hi Kayan, thank you for your fantastic 5-star review of Tenpin Acton! We're so pleased to hear you had a great experience with our bowling and pool games, and that you enjoyed the food too and we hope to see you again soon! Best wishes - Mel
I always come back with joy
6 augustus 2026
Antwoord van Tenpin - Acton
Hi Florin
We're so happy to hear you always leave with joy! We appreciate your wonderful feedback. Best wishes - Clare
Another great party 🎉
We have been celebrating our children birthday for ages at Tenpin Acton. As always, everything was very well organised, food on time, nice atmosphere and the girls who helped us for the party were very kind, professional and friendly. Also, the whole staff such as bar attendances were very polite and helpful. Our guests liked the party, the food.
1 augustus 2026
Antwoord van Tenpin - Acton
Hi Boryana, thank you for your wonderful 5-star review of Tenpin! We are so pleased to hear that your children's birthday celebrations at our venue have consistently been well organised and enjoyable. It's fantastic to know that our team's professionalism and friendliness contributed to a great atmosphere, and that your guests loved the party and food. We hope this means you will visit us again soon and we very much look forward to welcoming you back! Best wishes - Mel
Antwoord van Tenpin - Acton
Hello, Thank you for taking your time to leave us a wonderful 5* review for our Tenpin in Acton! We are pleased to see that you enjoyed your recent visit to us. We do hope to see you again soon. Many Thanks - Kimberley
Antwoord van Tenpin - Acton
Hi Hamza
We're so happy you had the best time! We appreciate your wonderful feedback. Best wishes - Clare
Great place for family fun
Great place for family fun, Children friendly place, Friendly staff and lots to play.
6 augustus 2026
Antwoord van Tenpin - Acton
Hey Keith, thank you so much for the 5* rating of Tenpin Acton. We're delighted to hear that you had a great time spent with family and that there was lots to do. Hope to see you again soon!
Take care,
Kirsty
Excellent place
6 augustus 2026
Antwoord van Tenpin - Acton
Hi Hardik
Thanks for the wonderful 5* rating, we appreciate it. We are also glad you think the venue is excellent. We hope to see you soon for more fun. Best wishes - Clare
Antwoord van Tenpin - Acton
Hi, thank you for the lovely 5* rating of Tenpin Acton. We're pleased to hear you had an awesome time and we hope to welcome you back again soon!
Take care,
Kirsty
Not good
The lane screen was not working on one of our lanes and I asked a staff member for help, he disappeared somewhere and never came back after 10 mins. I had to go and ask someone else, but they took a while too and we had to wait for this to be finally fixed, before we could start playing on both lanes. It was a waste of time and staff not helpful.
6 augustus 2026
Antwoord van Tenpin - Acton
Hi Anita
Thank you for your feedback. We are very sorry to hear about the issues you experienced with the lane screen not working and the delay in getting assistance from our staff. We understand your frustration and will pass your comments on to the team for improvements. Best wishes - Clare
Antwoord van Tenpin - Acton
Hi Brandon
Thank you for taking the time to leave your feedback. We are truly sorry to hear that your experience with both our food and staff was so disappointing. We understand your frustration and will be addressing these issues internally to ensure improvements are made. We would like to look into this and ask that you email the details to customer.feedback@tenpin.co.uk and use the subject "Review - Acton" Best wishes - Clare
Great and fun to play with a group
29 juli 2026
Antwoord van Tenpin - Acton
Hi Ramy, thank you for the 5* rating of Tenpin Acton. We're pleased to hear that you had a fun time. We hope to welcome you back again for another fun time!
Take care,
Kirsty
I have visited with my family and we…
I have visited with my family and we had a really good experience. We all enjoyed our time there. The booking process was very smooth, easy and the staff were friendly and welcoming. We ordered a meal deal and it was served on time, which made the experience even better. The centre was clean, well organised and had a great atmosphere for families.
23 juli 2026
Antwoord van Tenpin - Acton
Hi Hiba, thank you for leaving Tenpin Acton an amazing 5* rating! We are thrilled to hear you and your family had such a great time with us and enjoyed your food. We hope to welcome you all back again soon for another great time. Best wishes - Kaylee
Amazing experience,had good fun kids…
Amazing experience,had good fun kids enjoyed it.come back again and recommend to anyone who want to have good family time.
29 juli 2026
Antwoord van Tenpin - Acton
Hi there, thank you for leaving a 5* review of Tenpin Acton! We're so glad to hear about your recent experience and how much fun everyone had. We look forward to welcoming you back again shortly! Best wishes-Leila
It was amazing it was so fun and worth…
It was amazing it was so fun and worth your money .There are so many activities to choose from along with an arcade .The kids really enjoyed it .
29 juli 2026
Antwoord van Tenpin - Acton
Hi Bina, thank you so much for the excellent 5* review of Tenpin Acton! We are really pleased to hear you had a great visit and enjoyed our facilities. We're so glad the kids enjoyed it too! Best wishes, Jade
The kiosk staff and manager was…
The kiosk staff and manager was extremely unfriendly. The gift packaging we had recieved from the token kiosk was damaged and when we asked if we could change it they said no.
Extremely unhelpful staff!
29 juli 2026
Antwoord van Tenpin - Acton
Hi Dina, thank you for leaving a review of Tenpin Acton! We are very sorry to hear about your recent experience and the issues you encountered with the damaged gift packaging. Your feedback is very important to us, and so please be assured all will be shared with the appropriate team. In the meantime, we really hope this will not stop you from visiting us in the future and we look forward to welcoming you back soon! Best wishes - Mel
Antwoord van Tenpin - Acton
Hi Andre, thank you for taking the time to leave us a great 5-star review of Tenpin Acton! We are so pleased to hear that you had a fun time and enjoyed the bowling and food and we hope to see you again very soon! Best wishes - Mel
My autistic son was playing at the…
My autistic son was playing at the coins machine and a little prize got down but not at the collecting space
I asked the staff to get it and they refused to do it
His name was Viren as he told
Very disappointed
29 juli 2026
Antwoord van Tenpin - Acton
Hi Seit, thank you for taking the time to leave a review of Tenpin Acton! We are truly sorry to hear about the issue with the prize machine and the response received. Please be assured all of your feedback will be fed back to the relevant team for future improvements! In the meantime, if you would like to discuss your visit further please email us at customer.feedback@tenpin.co.uk with the subject as 'Review - Acton' Best wishes - Mel
Had a great time at Tenpin
Had a great time at Tenpin! The bowling was so much fun, the atmosphere was fantastic, and the staff were friendly and helpful. A great place to spend time with family and friends. Highly recommend!
29 juli 2026
Antwoord van Tenpin - Acton
Hello, thank you for your wonderful 5-star review of Tenpin Acton! We are so pleased to hear you had such an enjoyable time bowling with family and friends. We appreciate your kind words about our atmosphere and friendly staff and we really hope to see you again soon! Best wishes - Mel
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