We have been celebrating our children birthday for ages at Tenpin Acton. As always, everything was very well organised, food on time, nice atmosphere and the girls who helped us for the party were ver... Toon meer
Bedrijf heeft geantwoord
Locatie
Wijzig locatieRoyale Leisure Park, Western Avenue, Park Royal, Acton, W3 0PA London, GB
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Lees wat reviewers zeggen
we had a lovely experience at Tenpin Acton celebrating my daughter's birthday. The whole party was enjoyable and children had a fantastic time. The staff were friendly and helpful and everything was... Toon meer
Bedrijf heeft geantwoord
All the staff were rude the light skin girl behind the counter got no customer service ordered a burger and chips was send a cheese burger. Ordered a drink she just left it on the bar and didn’t bring... Toon meer
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Everything went well with the party Kids had lot of fun with bowling and the person who attended us was brilliant and very supportive . My one request to management if you can increase the sizs o... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Tenpin Acton lives on Royale Leisure Park, just off the A40 and minutes from Park Royal, Ealing and Shepherd's Bush — easy in by car or off the Central Line. With 32 bowling lanes and dynamic LED lighting, we're one of London's biggest bowling spots. Loud music. Big energy. Pins that don't stand a chance. And it's not just bowling. We've got laser tag in our 4D arena, two private karaoke rooms, Houdini's Escape Rooms for the problem-solvers, interactive darts, pool, table tennis and a full arcade. Hungry? Our kitchen serves burgers, loaded fries, pizzas and a halal menu, with a fully licensed bar pouring cocktails and pints while Sky Sports & TNT play live. Family days out, birthday parties, student nights, work socials, cheap weekday bowling deals — we've got something for everyone. Bowling in Acton, sorted.
Contactgegevens
Royale Leisure Park, Western Avenue, Park Royal, Acton, W3 0PA, London, Verenigd Koninkrijk
- 0333 034 6100
4,1
Goed
279 reviews
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Terrible experience Disorganized Short…
Terrible experience Disorganized Short staffed,and ruined my Son's birthday.
I am incredibly disappointed with how my son's 11th Birthday Party was handled. I specifically booked this party face to face in advance to ensure everything would be perfect. I paid and booked for 16 children,explicitly requesting that the notes reflect this exact number.
Despite this the day was complet disaster due to double booking and poor management:
Overbooking and missing Equipment:
When we arrived they told me they double booked the slot and did not have enough laser tag guns for 16 children. They claimed my booking was only 10 kids,which was completely untrue.
Mixed age groups and fighting:Because of their error, they forced maximum limit of 12 players from our group beacouse 8 older unknown children from another party were mixed into same game ,Mixing 11 years old with much older kids caused arguments and fighting during the match. My son's guests come out crying which is entirely unacceptable. The staff were not vigilant and failed to supervise the game properly.
Beacouse of the players limits and the fact that we were waiting for late arrivals ,only 11 of our children could actually play.
2 refused beacouse they were intimidated by the other group.
However I was still forced to pay for the full game and food package for 16 children,even thought 5 kids only eat the food and never get to play.
Terrible food and service: The food was ridiculous for the price.The pizzas were tiny barely larger than egg and come with a pathetic portion of chips.
To make matters worse the staff completely forgot ice cream i ordered for after meal, and I had to go to remind them myself.
7 juli 2026
Antwoord van Tenpin - Acton
Hi Lejla, thank you for taking the time to leave a review of Tenpin Acton. We're sorry to hear that the party was not as expected. We appreciate your honest feedback. If you would like to discuss this further, please send an email to customer.feedback@tenpin.co.uk. Please include as much detail as possible. Once again, we're sorry for the disappointment caused and we do hope to see you in the future for a much better experience.
Take care,
Kirsty
Antwoord van Tenpin - Acton
Hello Dorota,
Thank you for taking the time to rate Tenpin Acton 5 stars. We are delighted to hear that you had a nice Birthday party at the venue and we look forward for the opportunity to welcome you back again soon. All the best ~ Laura
everything was good but no ac at the…
everything was good but no ac at the bowling alley so it gets extremely hot
7 juli 2026
Antwoord van Tenpin - Acton
Hello Shina,
Thank you for taking the time to rate Tenpin Acton 3 stars. We appreciate your feedback regarding the temperature in our bowling alley. We are actively looking into this. We hope to welcome you back again soon and that the next visit is a 5 star experience. All the best ~ Laura
the temperature was hot so a little bit…
the temperature was hot so a little bit uncomfortable but we could have a nice time, thank you :)
7 juli 2026
Antwoord van Tenpin - Acton
Hello S Chan,
Thank you for taking the time to rate Tenpin Acton 3 stars. We're glad to hear you had a nice time despite the temperature being a bit uncomfortable. We appreciate you bringing this to our attention and will look into ways to improve the comfort for our guests. All the best ~ Laura
Antwoord van Tenpin - Acton
Hi there, thank you for the 3* rating of Tenpin Acton. We're glad the bowling was easy your recent visit. However, we are sorry to hear your found the staff to be unfriendly. We will pass your feedback on to the correct teams for future improvements. We are sorry for any inconvenience this may have caused. Best wishes, Jade
The service really needs to improve as…
The service really needs to improve as we had to go constantly to the reception to ask for refills plus clearing tables and enter the games room.
The game leader wasn’t engaging or interested to lead the birthday party. Not did he made sure that everyone understands the game or how the equipment works
I would not recommend this place to anyone and don’t want go back either. Paid £400 for the party and it was not worth it at all.
1 juli 2026
Antwoord van Tenpin - Acton
Hello, thank you very much for taking the time to leave a review of Tenpin Acton! We very much appreciate the time taken to make us aware and we will certainly be passing this on to the relevant team. In the meantime, if you would like to provide further details and discuss your recent visit further please email us at customer.feedback@tenpin.co.uk with the subject as 'Review - Acton' Best wishes, Jade
Antwoord van Tenpin - Acton
Hello Shirley,
Thank you for taking the time to rate Tenpin Acton 5 stars. We are so pleased to hear that you enjoyed the great atmosphere and that fun was had by all. We hope to welcome you back again very soon! All the best ~ Laura
Antwoord van Tenpin - Acton
Hello Pam,
Thank you for taking the time to rate Tenpin Acton 5 stars. We are delighted to hear that you enjoy your stay and found the staff friendly and the venue a nice place to visit. We look forward to welcoming you back again soon for another 5 star experience. All the best ~ Laura
Antwoord van Tenpin - Acton
Hello Emma,
Thank you for taking the time to rate Tenpin Acton 5 stars. We are so pleased to hear that our staff made such a positive impression and that you had a great experience with us. We look forward to welcoming you back again soon. All the best ~ Laura
Excellent customer service. Staff was very helpful.
Support of received from the staff, especially Stephanie.
1 juli 2026
Antwoord van Tenpin - Acton
Hello Mr Wieslaw Gospodarek,
Thank you for taking the time to rate Tenpin Acton 5 stars. We are so pleased to hear that you received such great support from our staff during your visit. We hope to welcome you back again very soon for another 5 star experience. All the best ~ Laura
Bowling is really a lot of fun
Bowling is really a lot of fun. The online booking process is really easy, and I was running late and was able to change the time of my booking, which was really great. There is food and drink available for purchase but unfortunately the QR code wasn't working which means you had to leave the lane and go to the bar to order food & drink, which interrupted the game....hence the 4 stars.
23 juni 2026
Antwoord van Tenpin - Acton
Hi Arlene
We're so glad to hear you enjoyed the bowling and found our online booking process easy, especially being able to adjust your time! We appreciate you bringing the QR code issue to our attention. We will certainly look into this to prevent future interruptions. Best wishes - Clare
Antwoord van Tenpin - Acton
Hello Aman,
Thank you for taking the time to rate Tenpin Acton 5 stars. We are delighted to hear that you received great service and that the staff were friendly. We are delighted with this review and look forward to welcoming you back again soon. All the best ~ Laura
Booked Karaoke room for my daughters…
Booked Karaoke room for my daughters 10th birthday and it was lovely. The room is cosy and there is a large choice of music. The staff is also super nice and always accommodating amd helpful even in crazy weekends.
24 juni 2026
Antwoord van Tenpin - Acton
Hi Mounira, thank you for the 5* review for Tenpin Acton! We're so pleased to hear that you had a lovely birthday celebration for your daughter and that you enjoyed the karaoke experience. We hope to welcome you back again soon! Best wishes - Adelaide
Antwoord van Tenpin - Acton
Hi Alex
We're glad you had a fun family day! We appreciate your 5-star rating. Best wishes - Clare
Coustomer service is very bad.
24 juni 2026
Antwoord van Tenpin - Acton
Hi Ushalini, thank you for taking the time to review Tenpin Acton! We're sorry to hear that there had been issues with the customer service during your visit. Please send an email to customer.feedback@tenpin.co.uk with the subject as 'Review - Acton' and we can pass this to the correct team to be looked into. Best wishes - Adelaide
Antwoord van Tenpin - Acton
Hi Rosu, thank you for the excellent 5* rating and review for Tenpin Acton! We're pleased to hear that you enjoyed the service and the pricing. We really appreciate your feedback which we will ensure is passed to the correct team. We hope to see you again soon! Best wishes - Adelaide
Problems with pins and game
24 juni 2026
Antwoord van Tenpin - Acton
Hi Mohammed, thank you for taking the time to review Tenpin Acton! We're very sorry to hear that there had been technical issues during your games. Please send an email to customer.feedback@tenpin.co.uk with the subject as 'Review - Acton', and we can pass this on to be looked into. We hope to see you again soon for a better experience. Best wishes - Adelaide
Antwoord van Tenpin - Acton
Hi Priyanshi, thank you for the 4* review for Tenpin Acton! It's lovely to hear that you had a great experience, and we hope to welcome you back again soon. Best wishes - Adelaide
Overall good experience
Lanes were available on time and clean. Only downside was the bar, we ordered two cocktail pitchers and there was literally no alcohol so was a waste of money. Overall though a nice time
24 juni 2026
Antwoord van Tenpin - Acton
Hello Mrs M,
Thank you for taking the time to rate Tenpin Acton 5 stars. We're glad you enjoyed your time with us! We appreciate your feedback regarding the cocktails and will address this with our bar team. All the best ~ Laura
I like the food that they did at the…
I like the food that they did at the tenpin bowling yesterday it was well organised at the leisure park
24 juni 2026
Antwoord van Tenpin - Acton
Hello Harvey,
Thank you for taking the time to rate Tenpin Acton 5 stars. We're so glad you enjoyed the food and found our venue well-organized. Thank you for your wonderful feedback and we look forward to welcoming you back again soon. All the best ~ Laura
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