We have been celebrating our children birthday for ages at Tenpin Acton. As always, everything was very well organised, food on time, nice atmosphere and the girls who helped us for the party were ver... Toon meer
Bedrijf heeft geantwoord
Locatie
Wijzig locatieRoyale Leisure Park, Western Avenue, Park Royal, Acton, W3 0PA London, GB
•We verifiëren geen specifieke claims omdat reviewers hun eigen mening mogen geven. We kunnen reviews echter wel als 'Geverifieerd' bestempelen als we bevestiging hebben dat er een zakelijke interactie heeft plaatsgevonden. Meer informatie
Om de integriteit van het platform te beschermen, wordt elke review op ons platform – al dan niet geverifieerd – gescreend door onze geautomatiseerde software. Deze software kan inhoud identificeren en verwijderen die in strijd is met onze richtlijnen, inclusief reviews die niet zijn gebaseerd op een echte ervaring. We zijn ons ervan bewust dat we weleens wat over het hoofd zien, dus je kunt altijd reviews rapporteren waarvan je denkt dat we ze hebben gemist Meer informatie
Lees wat reviewers zeggen
we had a lovely experience at Tenpin Acton celebrating my daughter's birthday. The whole party was enjoyable and children had a fantastic time. The staff were friendly and helpful and everything was... Toon meer
Bedrijf heeft geantwoord
All the staff were rude the light skin girl behind the counter got no customer service ordered a burger and chips was send a cheese burger. Ordered a drink she just left it on the bar and didn’t bring... Toon meer
Bedrijf heeft geantwoord
Everything went well with the party Kids had lot of fun with bowling and the person who attended us was brilliant and very supportive . My one request to management if you can increase the sizs o... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Tenpin Acton lives on Royale Leisure Park, just off the A40 and minutes from Park Royal, Ealing and Shepherd's Bush — easy in by car or off the Central Line. With 32 bowling lanes and dynamic LED lighting, we're one of London's biggest bowling spots. Loud music. Big energy. Pins that don't stand a chance. And it's not just bowling. We've got laser tag in our 4D arena, two private karaoke rooms, Houdini's Escape Rooms for the problem-solvers, interactive darts, pool, table tennis and a full arcade. Hungry? Our kitchen serves burgers, loaded fries, pizzas and a halal menu, with a fully licensed bar pouring cocktails and pints while Sky Sports & TNT play live. Family days out, birthday parties, student nights, work socials, cheap weekday bowling deals — we've got something for everyone. Bowling in Acton, sorted.
Contactgegevens
Royale Leisure Park, Western Avenue, Park Royal, Acton, W3 0PA, London, Verenigd Koninkrijk
- 0333 034 6100
4,1
Goed
286 reviews
Vraagt klanten om een review
Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Bij Trustpilot draait alles om menselijke content. Dit bedrijf kan echter ook onze AI-ondersteunde tool gebruiken die ze helpt bij het schrijven van hun reacties.
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Food was completely bad I couldn’t even…
Food was completely bad I couldn’t even had single bite
I ordered pizza and not worth it i ask for refund but said no.
Bowling was ok
10 juni 2026
Antwoord van Tenpin - Acton
Hi Manya
We are concerned to hear about your food experience. We would like to look into this and ask that you send an email to customer.feedback@tenpin.co.uk with the details and the subject as "Review - Acton". We can then reach out to discuss this with you. Best wishes - Clare
Good experience
Easy booking, friendly staff, quick service and arcade after bowling as well
10 juni 2026
Antwoord van Tenpin - Acton
Hello Jamie,
Thank you for taking the time to rate Tenpin Acton 5 stars. We are so pleased you enjoyed your visit and found our service efficient. We look forward to welcoming you back again soon for another 5 star experience. All the best ~ Laura
Antwoord van Tenpin - Acton
Hi there,
Thank you for your fabulous 5* review at Tenpin Acton! It's great to see you've had such a great time whilst on your recent visit to us. We love to hear all about it and we hope to welcome you back again very soon! Best wishes- Steph
Great family fun
Great family fun. We all wanted a second game and they accommodated it, 3 lanes together, amazing
3 juni 2026
Antwoord van Tenpin - Acton
Hi Maria
We're so glad your family had a great time and we could accommodate your request for a second game! We appreciate your kind words and 5* rating. Best wishes - Clare
Staff were helpful and the kids had fun in the arcade
Staff were helpful and the kids had fun
30 mei 2026
Antwoord van Tenpin - Acton
Hello Jane, Thank you for taking your time to leave us some feedback. We are so pleased to hear that everyone had a great time at our Tenpin in Acton. We would love to hear how we could gain that final star from you. Many Thanks - Kimberley
They are very slow with everything…
They are very slow with everything pretty much. Even if you have a problem dealing with it is even slower. Lots of young staff and seems only one manager who also behaves slowly.
2 juni 2026
Antwoord van Tenpin - Acton
Hello, Thank you for taking your time to leave us some feedback from your recent visit to our Tenpin at Acton. We are sorry to hear the issues you faced during your recent visit to us. We will pass your comments onto our team to help us make improvements. Many Thanks - Kimberley
The birthday party food was shocking in…
The birthday party food was shocking in portion size
3 juni 2026
Antwoord van Tenpin - Acton
Hi Binni, thank you for leaving Tenpin Acton a 3* rating and review! We are sorry the food portions were not satisfactory during your party, and we'll ensure that this is shared with the appropriate teams for future improvements to be made. We hope to welcome you back again in the future! Best wishes - Rosie
Very enjoyable experience
Very enjoyable experience. Staff friendly and helpful and a very well equipped venue.
3 juni 2026
Antwoord van Tenpin - Acton
Hi Lee
Thank you for your 5-star review! We are so pleased you enjoyed your experience and found our staff friendly and helpful. We appreciate your kind words! Best wishes - Clare
Staff are very friendly
Staff are very friendly. The hall would be better if it has an AC
3 juni 2026
Antwoord van Tenpin - Acton
Hello Mohammed,
Thank you for taking the time to rate Tenpin Acton 4 stars. We appreciate your kind words about our staff. We note your AC suggestion. We hope that your next visit is the 5 star experience we wish to give all our customers. All the best ~ Laura
Great Birthday Party Team, Disappointing Management
I recently hosted a birthday party at Tenpin Acton, and my experience was mixed.
On the positive side, the birthday party team (two girls) was excellent. They were friendly, helpful, well-organized, and did a great job ensuring the children had a fun and enjoyable time. Their professionalism and positive attitude made the party run smoothly, and I appreciate their hard work.
However, my experience with the supervisor was disappointing. The supervisor appeared unprofessional in their approach and lacked basic customer service skills. Communication was poor, concerns were not handled appropriately, and the overall interaction left a negative impression. As a customer, I expected a higher level of professionalism, especially when dealing with event-related matters.
While the birthday party staff deserve recognition for their excellent service, I believe Tenpin Acton should focus on improving the professionalism and customer service standards of its supervisory team to ensure a consistently positive experience for customers.
Overall, the party itself was enjoyable thanks to the dedicated birthday team, but the poor customer service from the supervisor prevented this from being a fully positive experience.
3 juni 2026
Antwoord van Tenpin - Acton
Hello Kaushik, Thank you for taking your time to leave us some feedback from your recent visit to our Tenpin in Acton. We are pleased to hear that the two girls helping with your party, made the party run smoothly! We are also pleased to hear that the players enjoyed the session. However, we are disappointed to hear the service you received was below our usual high standards. If you would like to discuss this further with us, Please do reach out to us via customer.feedback@tenpin.co.uk. Many Thanks - Kimberley
Antwoord van Tenpin - Acton
Hello Jade, Thank you for taking your time to leave us a wonderful 5* review. We are thrilled to hear that you enjoyed your recent visit to our Tenpin at Acton! We are pleased to hear that you found our team friendly and the facilities clean! We do hope to see you again soon. Many Thanks - Kimberley
Great Family Day Out
We had a Really Great Family Evening Out at Tenpin. The staff were absolutely helpful, attentive and kind. Thank you to the team on Friday 29/05. We booked online and the team was accommodating to us as we were quite early. We had some ball trouble on the lane next to us they came and sorted it out within like 2 mins. The atmosphere was very good as well. I would recommend to everyone to have great fun together and the prices were quite affordable.
29 mei 2026
Antwoord van Tenpin - Acton
Hello Kimberleen,
Thank you for taking the time to rate Tenpin Acton 5 stars. We are so pleased to hear that you had a great family evening with us. It's wonderful to know our team was helpful and accommodating, and that we could quickly resolve the ball trouble. We appreciate your recommendation and hope to welcome you back again soon! All the best ~ Laura
It was extremely hot in the venue
It was extremely hot in the venue. Zero air conditioning on a hot day/evening. The new layout was ok but really let down by the atmosphere. According to reviews online others say the same
29 mei 2026
Antwoord van Tenpin - Acton
Hello Adam,
Thank you for taking the time to rate Tenpin Acton 3 stars. We are sorry to hear about the heat and atmosphere issues you experienced. We are actively looking into improving our venue's climate control and overall ambiance. We hope that the rest of your experience was a 5 star one and we look forward to welcoming you back again soon. All the best ~ Laura
Acton- Only 3 stars as everything was…
Acton- Only 3 stars as everything was good apart from the fact it was very hot inside as there didn't seem to be any Air Conditioning.
29 mei 2026
Antwoord van Tenpin - Acton
Hello Nafisa,
Thank you for taking the time to rate Tenpin Acton 3 stars. We are sorry the heat impacted your visit. We are looking into our air conditioning system. We hope that your next visit is a 5 star experience. All the best ~ Laura
Great experience!
3 juni 2026
Antwoord van Tenpin - Acton
Hi there, thank you for the 5* review for Tenpin Acton! We're so glad to hear that you had a great experience, and can't wait to see you back again soon! Best wishes - Adelaide
Nice new layout but..
The inside has had a revamp which is nice, all the booths are new and everything looked clean and fresh from the tables to the divider screens. The table service is a great feature so you can order drinks or food without having to leave your lane. We went on a very hot day in half term so of course it was busy, but we were quite surprised that there was ZERO air conditioning in there so be warned as you will get very hot while bowling! Same goes for the arcade, plenty of choice of games but after an hour we had to leave just to cool down.
29 mei 2026
Antwoord van Tenpin - Acton
Hi there, thank you for the 4* review for Tenpin Acton! We're so glad to hear that you enjoyed the venue and that you found it easy to order food and drinks. We are sorry that you found the venue to be too hot and we will ensure your feedback is passed on for future improvements to be made. We hope to see you back again soon! Best wishes - Adelaide
Great experience
Great experience! Staff was lovely, everything reasonably priced and has great offers.
One small gripe, the bowling alley and bowling balls are very old. Also there are strings on the pins.
3 juni 2026
Antwoord van Tenpin - Acton
Hi there, thank you for the lovely 4* review for Tenpin Acton! We're thrilled to hear that you had a great experience and that you enjoyed our offers and the service from our team. We really appreciate your feedback about the lanes and bowling balls, and we will ensure this is passed to the correct team. We hope to welcome you back again soon! Best wishes - Adelaide
Value for money and good staff
3 juni 2026
Antwoord van Tenpin - Acton
Hi Dayne,
Thank you for your lovely 5* review at Tenpin Acton! We are delighted you've had such an amazing time whilst on your recent visit to us! your feedback is important to us and we hope to welcome you back again very soon! Best wishes- Steph
Antwoord van Tenpin - Acton
Hi Deborah, thank you for the 4* review for Tenpin Acton! We are so pleased to hear that everyone enjoyed their visit, and we hope to welcome you back again soon! Best wishes - Adelaide
Antwoord van Tenpin - Acton
Hi Sency, thank you for the 5* review for Tenpin Acton! It's great to hear that you had an amazing visit, and we look forward to welcoming you back again soon! Best wishes - Adelaide
Dit is Trustpilot
Iedereen kan een review op Trustpilot achterlaten n.a.v. een ervaring met een bedrijf. Gebruikers hebben het recht om hun feedback op elk moment te wijzigen of te verwijderen, en elke gepubliceerde review is zichtbaar zolang het account van de betreffende gebruiker actief is.
Wij beveiligen ons platform met behulp van toegewijde specialisten en slimme technologieën. Lees meer over hoe wij nepreviews bestrijden.
Lees meer over Trustpilots reviewproces.
Hier vind je 8 tips voor het schrijven van een goede review.
Verificatie helpt ervoor te zorgen dat echte mensen de reviews schrijven die je op Trustpilot ziet staan.
Beloningen aanbieden voor reviews of een slechts een bepaalde groep mensen vragen om een review te schrijven, kan de TrustScore beïnvloeden. Dit is in strijd met onze richtlijnen.